SUMMARY:

• Certified Project Management Professional (PMP) and Scaled Agile Framework Scaled Agilest (SA) specializing in federal/local government IT projects.
• Experienced leader in program/project management and operations, led efforts to define, measure, improve, and control existing or develop new business processes.
• In the role as program manager, led diverse cross - functional teams on successful security implementations, infrastructure deployments, and IT governance efforts.
• While performing as an operations manager, led large technical teams providing nationwide infrastructure, service desk, cyber-security, and customer support.
• Diverse management abilities, knowledge, and leadership that drive people, processes, and projects more efficient, effective, and quality-focused. Strong written and verbal communication skills to articulate operational, project, and contractual concepts to subordinates, peers, supervisors, users, customers, and executives.

PROFESSIONAL EXPERIENCE:

Program Manager/Operations Director

Confidential

Responsibilities:

• Developed all planning and documentation as needed in support of Confidential variety of customers, such as the Confidential of IT.

Scrum Master/ Release Train Engineer

Confidential

Responsibilities:

• Successfully stood up an Enterprise Portfolio Management Office for the Confidential of IT ( Confidential ) supporting value based delivery of IT implementations.
• Performed scrum master and release train engineer duties and led the agile transformation effort.
• Facilitated planning sessions, roadmap development, and coordinated the transformation effort between the procurement office, AppDev, engagement and transformation teams.
• Facilitated scrum sessions as well as the scrum of scrum sessions.
• Worked with senior leaders for planning and issue resolution during product owner meetings.
• Implemented agile methodologies for IT solution delivery and worked with the procurement office to lean out processes.
• Developed metrics to limit work in progress with Confidential focus on high priority tasks.

Program Manager

Confidential

Responsibilities:

• Tailored and implemented project management processes using PMBOK principles and ITIL; Developed all project management plans and documentation as needed in support of the customer ; Managed the email migration from on premise to an Office 365 cloud based solution
• Managed all aspects of project execution including managing project scope and workload, task assignments, staffing, project monitoring and control, communications management, and process improvement
• Implemented Confidential risk control strategy to identify and mitigate risks based on probability and impact.
• Maintained staffing levels conducting all aspects of hiring personnel (recruiting, interviewing, and salary negotiation) as well as coordination with the customer agency to onboard through the required security background process.
• Created Confidential project management team consisting of three project managers with oversight of 43 active projects as well as evaluating the project scope and expanded the program, increasing corporate revenue by more than $3.9M annually.
• Provided VMWare planning and capacity support to the federal customer. Increased systems reliability and minimized potential downtime by installing the NetIQ monitoring agents on 95% of servers in the environment and developed the policy for alerts; Increased LAN/WAN monitoring through Solarwinds and generated weekly system uptime reports; Managed four functional areas: nationwide Service Desk operations, infrastructure architecture and firewalls, server operations and maintenance, and the project management office; Implemented service desk processes to leverage regional resources for more efficient deployments

Program Manager

Confidential

Responsibilities:

• Planned, directed, and controlled security projects planning as well as performance reporting, quality control, risk monitoring and mitigation, and schedule control which delivered Confidential "green" results. Led the team that created the Quarterly Threat Brief for CIO as well as reviewing and preparing the Confidential .
• Managed Confidential team of 25 with 3 team leads for $3+ million project including subcontractors. Provided oversight for the 24-hour security operations center (SOC) and the Security Test and Evaluation ( Confidential & Confidential ) team;
• Implemented communication procedures and escalation processes for SOC Incident Handling resulting in timely notification to senior officials;
• Developed 24/7/365 Security Operations Center (SOC) process enhancements that resulted in improved incident response; Managed the Assessment process for the Confidential & Confidential all of FSIS's Confidential designated moderate general support systems
• Coordinated the plan of action and milestone (POAM) process - all POA&Ms were delivered early or on time. Implemented the process to ensure Annual Security
• Awareness Training was completed by all users which delivered 100% compliance and green score and added Confidential -fax capability for all the inspectors in remote locations to send in their security training.

Project Manager

Confidential

Responsibilities:

• Gathered and tracked requirements in support of the for SharePoint repository development to maintain IT documentation.
• Worked with the SharePoint developer to ensure the repository was created based on the functional requirements of the client.
• Developed interactive training materials for the new SharePoint repository.
• The training was designed to provide federal staff Confidential step-by-step overview of the site functionality.
• Facilitated multiple training sessions with the federal staff instructing them how to best utilize the SharePoint repository.
• Supported the OCIO TechStat meetings to ensure action items were accurately assigned and tracked.
• Collaborated with senior leadership to modify and create an OMB reporting process.

Project Manager

Confidential

Responsibilities:

• Planned, directed, and controlled projects including performance reporting, integrated change control, quality control, risk monitoring and mitigation, and schedule.
• Provided day-to-day operational management of staff. Managed the security staff in support of the POAM process for the ITS systems.
• The team also provided input and guidance on the security authorization process to ITS management and developed the Security Program Plan for the Security Office
• Drafted Service Level Agreements (SLA) for approval and delivery to customer agencies.
• Developed SLA language, metrics, charts, and graphics for use in negotiating agreements between the agency and customers.
• Worked with service evaluation and delivery teams to develop new customer proposal processes.
• Managed the Legacy email and eDiscovery project to archive email and implement eDiscovery.

Project Manager - Team Lead

Confidential

Responsibilities:

• Stood-up Confidential Project Management Office (PMO) to manage IT projects.
• Established and maintained project management processes and policies in accordance with federal and departmental guidance.
• Developed Standard Operating Procedures (SOP) and workflows for the newly created project management office (PMO) based in ITIL and PMI best practices.
• Provided day-to-day operational management of the staff.
• Collected and assigned tasks to the team based on customer requirements.

Project Manager

Confidential

Responsibilities:

• Supported Service Line Manager and the Customer Relationship Manager during meetings with customer agencies.
• Provided operational management of staff on Confidential $2 million dollar budget.
• Planned, directed, and controlled IT projects including performance reporting, quality control, and risk management.
• Responsible for the successful completion of tasks supporting the creation of SOPs.
• Managed the security staff in support of creating and tracking POAMs to closure for Confidential moderate systems.
• Guided on the security authorization ( Confidential & Confidential ) process as Confidential part of the cyber security management team