OBJECTIVE :

Looking for a challenging Manager / Project Manager position requiring strong leadership, communication, team management and customer skills with program / portfolio /project management/ Enterprise Change Management experience and IT expertise. Location preference: Southern California.

SUMMARY:

• Bringing 15+ years of successful experience in the field of project/program management, change management, Information Technology (IT), client/business relationships, global / offshore team management, software development and systems integration in the client - server / enterprise /web environment for the Healthcare, Automotive and Retail industry . Management (MBA, PMP) skills are supplemented by a unique technical combination of Software (application development), Hardware (Electronics Engineering Bachelor’s degree) and Networking (former Microsoft Certified Professional) skills.
• Supervised / managed software/ IT teams with a focus on high team performance, process improvements & on-time/ on-budget (CPI 1.0) delivery of complex software projects in the Healthcare & Automotive industry. Broad experience working in several high value contracts & as an employee.
• Strong people management/ team management skills including managing direct reports and conducting annual performance reviews.
• Managed the data governance & setup of data safeguards/ compliance implementing data policies for Confidential / Confidential requirements/ regulatory compliance & ePHI.
• Client awards / industry recognition of demonstrated experience of effective project / change management & extensive client facing experience. Involved in managing business/ clients, defining scope, etc. Involved in building PMOs & creation of templates, standards & implemented processes & practices to increase performance, efficiency & improvements in project management areas.
• Solid and consistent track record of successfully completed global projects/ global team management (in North America, Asia, Germany, Australia, India). Delivered a 97,000 user base global project working with diverse/ global teams.
• Ob tained repeat business from clients through excellence in management and high customer satisfaction resulting in increases in the portfolio of projects.
• Managed application development, web based and infrastructure related projects and global/ local staff, resources, helping companies plan, develop, implement and manage IT / IT based systems and end-to-end solutions.
• Skilled at implementing PMI methodology, vendor, risk & issue management, Strong inter-personal, mentoring, team motivation and communication skills.
• Inducted into the “International Honors Society” & “National Society of Leadership & Success.” Invited to and presented a paper at the PMI Global Congress 2005- Asia Pacific Region, Singapore. Invited to speak at local & international forums on IT / Project Management topics.

TECHNICAL EXPERTISE:

MS Project, MS Project Server, Cerner PowerChart EMR, Cerner Millennium, MS Visual Interdev, VB, V C++, C, Fortran, Pascal, HTML, XML, .Net, Java, JavaScript, MS Visio, SharePoint, Windows Networking, Windows Servers, Internet Servers, IIS, Apache, e-Commerce Servers, Linux, Sun, Unix, MS Windows, XP, LAN/WAN, TCP/IP, Network/ IT Security, MI Load Runner, Siebel CRM, Rational Rose, RUP, Serena Dimensions, SQL, SQL Server, Oracle, MS Office - Word, Excel, Access, PowerPoint, etc.), Agile

RELEVANT EXPERIENCE:

Confidential, CA

IT Project Manager

Responsibilities:

• Managed the application support/ software development/ QA teams, managing the team and project resources using PMI methodologies (SDLC/ Agile where applicable).
• Identified opportunities for efficiencies, created & implemented standard, practices / process improvements, templates, etc., enabling quicker resolutions of problem reports, better achievements of project goals and quality of delivery. Resulted in reduction in the number of outstanding PRs, enhanced quality of resolutions, reduction in re-work and more effective documentation.
• Co-ordinated and implemented a Performance Dashboard & Reporting tool for Problem Resolution tracking and team member performance. Provided the capability to have more effective staff resource allocation & management. Managed the daily activities of the project team/ staff.
• Managed & was involved in the interviewing, hiring and identification of key team members ensuring adequate staffing of the teams. Provided team motivation & managed conflict resolution.
• Conducted annual performance reviews /evaluation of team members including identifying training/ improvements needed.
• Developed and executed project plans (tasks, budget and schedule), proposals, project estimations and negotiated and obtained approvals from the required stakeholders. Developed and implemented project templates/ checklists that were used by the company.
• Worked with the business/ customer and team resources and determined and monitored project milestones, project metrics, success criteria, inter dependencies and deliverables and updated/ published the schedule to ensure on time / on budget delivery.
• Ensured milestones / deadlines were met successfully through maintenance & monitoring of project schedule & variances and critical path tracking.
• Conducted the annual performance reviews of up to 24 members.
• Communicated, reported & presented project status and managed meetings for project events/ activities. Assessed & managed project risks, mitigating or escalating, if needed.
• Created an Application Support Handover checklist for projects exiting production implementation / hypercare.
• Member of the Confidential (Change Advisory Board) and involved in IT strategic initiatives and helping business clients with cost benefit analysis for project selection.
• Monitored and provided feedback to team members on performance for taking corrective actions.
• Managed conflict resolution and provided guidance to team members
• Incident and disciplinary action write up and follow up.
• Screening and interviewing of candidates for team positions.
• Provided guidance to new team members.
• Oversee the application support problem resolutions to ensure appropriate reporting, documentation, and resolutions.
• Ensured team resources were updating their activity reporting through the use of the weekly IT Snapshot tool.

Confidential, CA

Computer Science Supervisor

Responsibilities:

• Supervised / managed the software engineering team involved in the full product/ project life cycle management / development or enhancements of software systems controlling the cancer treatment program at Confidential using proton therapy. This led to successful on-time/ on-budget deliveries with a project CPI of 1.0 on several complex cancer based projects. The software systems involved the use of embedded systems, VM, real time operating systems, Linux, etc. Used the Waterfall & agile methodologies based on project needs. Managed all the project phases from initiation to project delivery & closure.
• Managed six direct reports (team members) and portfolio of projects in the HRR program (High Risk Reliability). Involved in the development of business cases, cost / benefit analysis to determine cost efficient solutions that are effective and meet customer expectations
• Worked with the team to identify, create & implement standard practices / process improvements resulting in a 25% reduction in time for product development, integration and delivery through automated build verification and automated testing systems. Additionally it enhanced the quality of the software delivered resulting in fewer bugs in the production systems. Prepared checklists for teams to use during systems integration. Created PMO templates for teams to use.
• Managed and setup data governance of protected information for projects involving health data and regulatory compliance.
• Developed & implemented a twelve week look ahead team resource allocation tool for the company for effective staff resource allocation & management. Managed the daily activities of the project team/ staff.
• Managed and was involved in the interviewing, hiring and identification of key team members ensuring adequate staffing of the teams with the right skill sets. Provided team motivation and managed conflict resolution leading to the effective accomplishments of project goals & objectives. Used the ADP platform for team management.
• Managed changes using the Enterprise Change Management Process.
• Conducted annual performance review /evaluation of team members including identifying training/ improvements needed. Setup annual goals for team members and monitored accomplishments resulting in career advancements and high employee satisfaction. Developed and implemented a successful training program for new employees enabling them to become highly productive in the first month of hire.
• Developed and executed project plans (tasks, budget and schedule), proposals, project estimations and negotiated and obtained approvals from the required stakeholders.
• Managed the development of end user/field services support /training plans to ensure user adoption and decrease resistance.
• Worked with the business/ customer defining scope and coordinating requirements gathering. Determined and monitored project milestones, project metrics, success criteria, inter dependencies and deliverables and updated/ published the schedule to ensure on time / on budget delivery.
• Identified project tasks/WBS and provided coordination between software project team development efforts and prepared new team members for project tasks. Ensured milestones / deadlines were met successfully through maintenance & monitoring of project schedule & variances and critical path tracking.
• Managed the development of the SOW (Statement of Work), requirements document, estimation and budgeting,
• Managed cross-functional/ matrixed teams working with the Electrical Engineering, Manufacturing, etc., teams, through the project life cycle
• Managed the wrap up and project close out activities and post- implementation reviews. Provided oversight of the transition to production/operations. Involved with IT strategy planning.
• Reported & presented project status/ dashboard to senior management/ stakeholders providing a comprehensive picture of the project status, enabling effective management decisions to be taken.
• Managed meetings for project events/ activities such as requirements gathering sessions, scope determination, project status, etc.
• Assessed & managed project risks, mitigating or escalating, if needed.
• Served as the liaison/ point of contact between the business owner, upper management, sponsors, stakeholders and team.
• Ensure computer science specialization project management responsibilities are satisfied in accordance with Project Management operating procedures.
• Generate project proposals and/or plans, schedules and forecasts for new or existing product development.
• Identify project tasks and estimates for software development efforts.
• Ensure computer science design tasks meet customer requirements in accordance with Design Control procedures.
• Ensure software project task status updates are provided to project management teams in a timely manner as appropriate.
• Ensure project charges are accurately recorded and managed.
• Ensure adequate coaching, training is provided for changes implemented to ensure acceptance of the changes.
• Monitor and report progress and compliance to budget and schedules using earned value management techniques.
• Take corrective action to drive project tasks to completion and keep projects on budget and schedule.
• Provide specialization team status and action item updates in meetings.
• Continuously improve estimating budgeting and scheduling techniques
• Ensure new team members are performing useful work supporting project teams within 1 week and fully integrated into the team and requiring no more than “normal” guidance within 4 weeks of hire.
• Provide continuous employee feedback to team members and address performance issues following the company operating policies.
• Prepare and deliver accurate performance reviews for each team member in accordance to the performance evaluation guidelines.
• Perform screening and interviewing of candidates for team positions.
• Provide support for direction and guidance to new team members to ensure they have a basic understanding of the entire proton facility and the control system within the first 30 days of hire.
• Oversee the software incident reporting system (i.e. software features, bug reports, etc.) to ensure appropriate reporting, documentation, and disposition occur in a timely manner. Responsible for ensuring all items are addressed and implementation is appropriate based on the severity and frequency of the incident.
• Ensure team members are trained & proficient with the operating policies & work instructions to perform their responsibilities.

Confidential, MI

Project Manager

Responsibilities:

• Worked with Business - CMIO and Accountable Executives (AE) at Confidential sites to determine & finalize goals/ objectives.
• Implemented data safeguards for protected heath information involving data governance, security, policies, data quality of protected health information (PHI) to ensure regulatory compliance and ensure accuracy, availability of quality data in the database information systems.
• Manage the project life cycle of complex enterprise project crossing multiple sites and global regions using PMI / TIS project methodologies from planning to deployment. Supported & maintained PMO processes/ artifacts
• Project life cycle responsibilities included development of the project charter and statement of work (SOW), budget estimation, cost benefit analysis, development and presentation of business cases and plans, acquisition of resources, defining of project scope, business requirements gathering and validation, development of project schedules, monitoring / tracking of projects to the milestones, development of project roles and responsibilities, Confidential chart, project governance chart, communicating and reporting the project status, project metrics to the stakeholders including upper management, facilitating status meetings, maintaining project dashboards, creation of project roadmaps and monitoring dependencies, issue identification, tracking and resolution, analyzing risks and developing risk mitigation plans, using change management for change requests, managing development of the solution and architecture, developing test cases and quality assurance plans, conducting testing including UAT (User acceptance tests), development and coordination of end user training, preparation for deployment / cut-over, go-live, transition to operations, capturing and applying lessons learned.
• Worked with the vendor (Cerner) in managing, planning project activities, incorporating MethodM and developing project deliverables.
• Follow Project Management Methodology and in corporate Cerner MethodM events and activities into the project. Follow and execute standard project management activities from the project initiation to the delivery phase.
• Manage changes. Create and submit change management records and obtain approval of the changes.
• Manage the delivery of the IT solution/ project for the integration and implementation of Cerner EMR - PowerChart for Medical Oncology
• Plan and manage requirements (business / technical), design, integration, process simulation, unit and end-user testing (user validation testing), training, conversion and production transition/ Go-Live activities.

Confidential, MI

Delivery Leader / Manager

Responsibilities:

• Management of end-to-end IT solutions development for Confidential systems/ claims processing with Mainframe, Oracle (EDW)/ SQL Server.
• Building strong client relationships & providing Project /Program leadership
• Full project lifecycle management from initiation to implementation (SDLC).
• Worked with the PMO in implementing standard practices.
• Management of conceptual solution development, POC (proof of concept), Analysis & Design, QR- Quality Review, SIT (system integration testing, UAT (User Acceptance Testing), implementation/ deployment, etc.
• Manage projects involving data governance & implement policies for data safeguards & maintaining quality of data in the systems.
• Saved company high financial dollars through efficient streamlining of project delivery processes and delivery of projects on schedule & on-budget

Confidential

Technology Manager

Responsibilities:

• Manage IT solutions involving practice management, scheduling, tracking, billing, reporting, HIT (Health Information Technology), etc.
• Ensure Confidential compliancy of systems and privacy of data.
• Staff interviewing, evaluation, etc.
• Maintenance of IT network and security.

Confidential

Global Project Manager

Responsibilities:

• Managed the team of global resources/ engineers in the GM Global regions (NAM, LAAM, AP, GME) from development to global deployment of the various global projects to GM Online client machines.
• Built and managed strong client relationships and expectations providing customer centric solutions leading to increases in the project / program size.
• Worked with the PMO in creating PMO templates, supporting, maintaining and implementing PMO processes, status reporting, etc., across teams
• Managed multiple teams & multiple projects. Mentored / coached PMs/ teams.
• Baselining / Data analysis and determination of final pilot and production list.
• Created, managed, submitted and represented Change Management (ECM) records at global CABs (Change Advisory Board). Created & implemented processes and practices to gather and report project data across projects.
• Led the team through the successful SA (Service Assurance) certification of the product and testing. Managed the interaction/ activities with vendors.
• Deployed the product to the global regions coordinating Global Field Services, Server Operations, Training, Communications, etc
• Tracked variances - effort/schedule, CPI, SPI, etc.

Confidential

IT Manager

Responsibilities:

• Management of IT web based projects
• Project management and management of local / global resources
• Implemented transition to web based technologies.

Confidential

Project Manager

Responsibilities:

• Management of application development projects, management of vendors, schedule, issues, resources, testing, metrics, etc.
• Successfully completed and deployed the GM web application project under a tight deadline
• Achievement award for “Client Recognition of Outstanding Performance”