SUMMARY:

• I am a performance driven project leader in managing IT project teams towards support of business goals and initiatives, managing and directing technical Subject Matter Experts and MIS business teams. I’m a seasoned ITSM Project Manager, following PMI, ITIL, ServiceNow ITSM, BPM, TOGAF frameworks and best practices, supporting large scale projects such as physical data center to cloud migration strategies and implementation (anything XaaS, Co - Location), including hybrid private/public cloud solutions.
• I am successful in all five PM domains (Initiating, Planning, Executing, Monitoring/Controlling, Closing) managing details around Infrastructure, Service Desk management, ITSM, CMDB management, Risk assessment and mitigation planning, comfortable with large scale project management tools and techniques, versed in DR/BC “Business As Usual” planning/testing, writing Statement of Work, Project Plans, Charters, managing communications documentation and reports.
• I’m versed in both short and long term budget financial planning, forecasting, variance analysis, vendor SLA management, following current PMI and industry standards and best practices. I have managed million dollar IT project budgets and projects in various vertical markets government to health care, from private to public, most recently with Confidential in Pittsburgh, PA where I managed infrastructure migration and network upgrade projects such as the Confidential Data Center Greenfield Migration and Consolidation.
• Other large projects include an NFL network project at Heinz Field stadium; Confidential SunGard data center to Century Link cloud migration; and Touchtown’s SunGard and on premise to AWS hybrid cloud migration. Project managed goals and deliverables to ensure successful project delivery on time and under budget.

PROFESSIONAL EXPERIENCE:

Confidential, Uniontown, OH

TIS Systems Integrator

Responsibilities:

• Providing PM support and Technical Integration Services to support Greenfield migration and Data Center consolidation efforts. Conduct intake and execution meetings with MIS and Project teams to coordinate future state logical design creation by architect team, define server and resource requirements for virtualized VMware Greenfield environments (Dev, Test, QA, Prod1 and Prod2 - fail over, DR/BC testing, runbooks, RTO/RPO management).
• Work with Virtual Clarity and Clarity PPM to manage portfolios, managed large complex projects, issues/risks, tasks, documents, approvals, status and progress to completion. Create statement of work with scope based on discovery of Configuration Items to be migrated in support of the MIS application team objectives.
• Follow Project Management team timeline. Manage technical working sessions with developer leads and tech leads.

Confidential, Oakmont, PA

IT Infrastructure Manager

Responsibilities:

• Providing service desk and PM support for enterprise systems, including digital signage, rollouts, SalesForce CRM, application release management support. Related administrative duties (user security, file, print services, moves/adds/changes, break/fix, upgrades, licenses and request management).
• Project managed migration intake thru execution, initiating, planning and executing, monitoring & controlling and closing. Successful migration of physical servers into AWS cloud virtual services including hybrid, managed AWS Route 53 DNS, S3, EC2, ELB, Cloud Watch monitoring.
• Management of 8x8 VoIP UC telecom, Exchange mail, COTS apps, wireless gear, network switches/routers, customer Configuration Items and Deployment management built on Java Script, IIS .NET and Tomcat web servers, managed Barracuda spam-firewall, SonicWALL IDS/IPS security appliance, maintained SQL database services & backups for customer deployments and associated apps, including Microsoft Windows family of OS’ thru Server 2012 and client 10; SCCM/SCOM, Group Policy, Office 2016/365, Exchange Server upgrade, SSL Certificates, encryption, Linux, WLAN, complex multiple Domain and DNS, VPN and Firewall management, NAS/SAN storage and backups, software license management and technology refresh, SDLC. Ensure DR/BC plans/tests met RTO/RPO objectives for HA, failover and redundancy.

Confidential, Pittsburgh, PA

Infrastructure Architect

Responsibilities:

• Worked closely with other software and business architects as well as project managers and technical leads to create high level designs around business projects following TOGAF, ServiceNow implementation project and ITIL frameworks to ensure quality and best practices were followed using the RACI process. Provided High Level architect designs around vendor specifications to align with business requirements, focus around scope and system integrations.
• Some solution designs required HA or DR between primary and secondary data centers with zero downtime, others were simple component designs to meet the business RTO/RPO objectives. Provided SWOT analysis around several ITSM vendors, collecting data from existing reference customers, along with Forrester and Gartner reports, to assist senior management team and ITSM steering committee with final selection of ServiceNow as the ITSM platform around configuration, change, release and service management objectives.
• Assisted technical team with CMDB creation using ServiceNow Discovery tool to identify configuration items (CI’s) to positively identify compliant equipment and software make and versions in both data centers to help plan upcoming cloud migration. Prepared for Application Dependency Mapping/Monitoring (ADM) to identify end-to-end dependencies before moving apps/systems to cloud.

Confidential, Pittsburgh, PA

IT Managing Director

Responsibilities:

• Project managed and directed small IT staff for a CMU startup research firm that manufactured conductive inks and polymers for use in white lighting and small electronic gear. Company filed for bankruptcy after 10 years of startup status. Provided ITSM-based help desk services, managed the entire LAN/WAN/MAN and voice networks, security systems, data storage, all servers, Internet ISP management, secure backups, Wintel PC/Mac clients, provided Duquesne Broadband private fiber connectivity, with monitoring and governance of IP data and to ensure secret data was not compromised.
• Overhauled entire network to bring up to modern day Gigabit specs, including upgrade of very old 10/100 network to modern Gig speeds, with new virtual servers, PC/Mac network switches, SAN storage and secure VPN remote access technology. Reported directly to CFO, created/managed IT budget to meet business and IT objectives following ITIL and PMI frameworks. Provide adequate DR/BC testing around RTO/RPO times.

Confidential, Pittsburgh, PA

IT Director

Responsibilities:

• Project managed and directed small IT support staff for a CMU startup CAD design firm that provided specialty CAD/CAM scanning and architectural designs for oil and gas industries, with sites located around the world. Managed Dynamics GP upgrade, system management, users and training. Provided help desk services (proprietary ticketing db) for voice and data networks, LAN/WAN/MAN, VoIP, security, backups, DR/BC to meet RTO/RPO objective, technology lifecycle management and refresh, PC/Mac clients, P2V servers, license management, SLA contracts and managed vendor relationships.
• Worked on annual IT budget with CFO, project managed business objectives and technologies following ITIL and PMI best practices. Designed and implemented new LAN/WAN for new Houston, TX headquarters. Successfully planned and implemented relocation of IT equipment. Implemented cost saving hosted VoIP solution between HQ Houston, TX and Southpointe, PA office locations. Managed small IT staff.

Pre-Sales Engineer, Consultant, Project Manager, IT Director/Manager

Responsibilities:

• Directed IT service desk, project management and SE data and telecom services in various industry verticals including Healthcare, Government, Educational, Service industries. Worked with government agencies to provide IT services and support for campus wide LAN/WAN/MAN mainframe and client/server environments.
• Managed DR services, testing, planning to meet RTO/RPO objectives. Provided IT PC/Mac/network and security consulting services for health care and educational industries around telecom solutions involving Cisco, Alcatel and Toshiba equipment. Led technical teams to implement customized cost saving UC converged network solutions around VoIP, data and video.
• Successful projects include K-12 education school systems and higher education universities, Heinz Field football stadium built from the ground up. Managed IT staff at DOE/DOD of 10 first and second level responders for campus wide government network.