SUMMARY:

• Professional Services Consultant / Global Program manager / Project Manager who is process driven and is counted on leading complex Business and IT initiatives. ITILv3 Foundation certified. Six Sigma white belt certified. Strong Financial Management and Budget management background. Industry experiences include:
• Financial Services - Confidential, Confidential, Confidential, and Confidential . Experienced in working with C-suite.
• Telecommunications - Confidential, Confidential ( Confidential ), Confidential, Confidential, Confidential .
• Other - Startups and mid-sized companies, manufacturing, process control instrumentation, assembly line (process control products/ manufacturing), and automation.
• Interested in contract / consulting opportunities only - client reimbursable travel or remote from Denver.

TECHNICAL SKILLS:

• Expertise in in leadership of multi-million-dollar business and IT program / project management, product management initiatives requiring full lifecycle of software platforms, solutions and systems integration. Expertise at large company Merger and Acquisition (M&A). Digital Transformation, Technology Transformation, Cloud Strategies, SaaS applications, Data Center refresh, and Vendor management.
• Skilled at setting up PMO (Project Management Office) at Enterprise, or business function (e.g. Risk/Compliance) level. Led and managed several programs and projects (individual and multiple) that included risk and compliance programs, COTs deployment, IT security, application development, product development, infrastructure deployment and global initiatives. Manage budgets, stakeholder expectations, and lead programs to successful conclusion. Develop KPI, CSF, dashboard reporting.
• As a project manager, develop project Confidential, RACI charts, Work Breakdown Structure (WBS), project plan. Create issues log, mitigate risk, and develop communications plan and status reporting to stakeholders. Expert at managing projects to success, and in managing stakeholder expectations.
• Team oriented, builds and sustains excellent relationships at all levels, internal and external. Acts as a bridge between multiple organizations and leads cross organizational teams through influence and expertise. Strong cross functional leadership, strategic partnership skills and in working collaboratively in highly matrixed organizations.
• Utilizes best practices, with applied knowledge of product development, process improvements, program management, and SDLC (Systems Development Lifecycle) / Agile/Waterfall methodologies. Tools include Share Point, Clarity, MS Project and others.
• Relationship management, leadership, communications management and other soft skills to align cross-organizational / cross vendor teams towards successful initiative outcomes.
• Experienced in, or well read on: IoT, IoT security, LoPWAN, ZigBee, ZWave, Machine to Machine learning (M2M), AI (Artificial Intelligence), Big Data, communications protocols, IoT platforms.
• Chose Speaker on IoT, Machine Learning (ML), and Artificial Intelligence at conferences.

PROFESSIONAL EXPERIENCE:

Confidential

Consultant CIO/CTO / Program Manager Principal

Responsibilities:

• Multiple consulting assignments spanning business and IT disciplines. Consulted on various opportunities with typical duration 6 months to 1+ year. Short term assignments ranging a few months (technology assessment, vendor selection etc.) not listed. Worked at all levels of management (C-level through peers and staff and with Executives on customer facing programs). Assignments include:
• Program management, process development, business consultancy for design and development of Internet of Things (IOT) product development (hardware, software platform, BI & Analytics) initiatives. Programs include connected homes, smart things, hardware, sensors, hubs, data collection and analysis and other IoT work. Explore and understand IBM’s Watson IOT Platform for plugging IoT devices and data analytics.
• Proof Of Concept (POC) / rapid prototype, vendor selection & management, vendor, partner agreements
• Oversight of vendor applications, technology, infrastructure, systems and data integration, IoT Security
• IOT product target audiences and market segmentation, digital strategies
• Legal framework, Patents, IP protection at various stages of the market trial, metrics, success definition

Integration Lead and Program Manager

Confidential

Responsibilities:

• Assignment entailed harmonizing people, process and technologies in a fast paced, cross-functional, ever changing M&A environment. Facilitated and fostered communications between diverse teams (CXO and staff) with conflicting priorities to develop agreement between them on several pre and post-merger initiatives. Delivered multi-party agreement on launch of the Confidential ’s Set Top Boxes (STB) in TWC markets. Cross-functional teams included vendors, advanced engineering, software, hardware teams, and CXOs.
• Delivered process, systems, people, and technology alignment for STB rollout in TWC territories
• Collaborated with advanced engineering, hardware manufacturers, vendor partners to gain agreements on product modifications required, timelines to develop new STBs and shipping & warehousing
• Relationship, scope, financial and quality management
• Successful conclusion led to team harmonization and product launch plans that were implemented.

Confidential

• As a member of SGO (Strategy, Governance and Operations) team, project-managed, and delivered process improvements initiative (business and IT) across several functional units.
• Delivered SGO management framework to guide process improvement, selection and delivery. Updated process documentation as needed. KPI, CSF, dashboard reporting design
• Project managed improvement initiative. Worked with functional unit teams for analyzing impactful improvement selection, and facilitated discussions for process redesign, governance and controls
• Process improvement of business / IT functional units improved cross organizational cooperation, provided response to regulatory agencies and provided measurable improvements to functional units.

Program Manager / Project Manager

Confidential

Responsibilities:

• Working for the Confidential and other executives, program managed multiple IT security initiatives that included governance, regulatory, risk and compliance management, and procurement. Projects and programs also included implementation of hardware, software and LAN/WAN installations across global locations and data center locations to improve Confidential ’s security across its global presence.
• International assessment of ISO 27001 readiness and gap analysis in collaboration with PWC
• Defense in Depth, IT security compliance and governance, shrink the perimeter, data loss prevention (DLP)
• New network design, shipping devices to other locations (routers, Ethernet, switches, security device implementations). Work with sourcing / procurement to acquire hardware, products and services
• Program / Project management of hardware, rack / stack / closets/ desktops/ virtualization and wiring teams and status reporting insuring VPN, remote connectivity, active directory, LAN, others
• Successful implementation & data center upgrades for the initiative led to better customer confidence, uninterrupted business operations and protecting company assets from external threats.

Confidential

• Turnaround of struggling international credit card launch program, projects (individual), harmonizing business and IT teams to deliver on reputation and stock impacting initiative. Company successfully announced the launch during scheduled quarterly analyst briefing.
• Business requirements, business strategy mapping to manageable IT targets, RFP lifecycle
• IT backend systems & fraud detection modifications, software development, testing and launch
• Managed 19 projects, and 9 project managers (and indirect staff of 100 - software developers). Projects spanned Business (bank relationships, vendor agreements, credit card production) and IT (backend systems, legacy system upgrades, infrastructure refresh, fraud detection system updates)
• Digital transformation, BI (Business Intelligence) shifting paper intensive agent based network to online transactions, website refresh, CMS vendor selection and infrastructure installation for worldwide traffic

Program Manager / Adjunct CIO

Confidential

Responsibilities:

• Program and project management of technology transformation, technology impact assessment, process optimization, software platform development to improve order to cash flow platform for a Confidential / Confidential . Improved back end processes (production management, release management, deployment management) that stabilized revenue producing order to cash system.
• Program management of offshore (Sweden) application development and delivery vendors and vendor SLAs. The company successfully improved order to cash flow product and improved profitability.

Program Manager / Consultant

Confidential

Responsibilities:

• Successfully implemented an M&A & outsourcing PMO structure at Confidential to integrate IT systems and to manage outsourced providers supporting the M&A. Second initiative involved E911 Regulatory & Compliance assessment and gap report delivery insuring compliance with Federal rules.

CIO and CTO

Confidential

Responsibilities:

• Delivered stable, emerging technologies based technology transformation to support rapid multi-market launch of products and services nationwide. Successfully transformed IT from 45 day launch-lead time per market to simultaneous launch nationwide within days of business decision.
• Hired and mentored staff, implemented best practices (PMBOK, SDLC, process improvements)
• Transformed unstable legacy revenue generating platform to cutting edge flexible and stable platform. Digital transformation of paper based processes to sophisticated online system
• 50% client usage increase of the platform while simultaneously lowering IT spend by 22%
• IT infrastructure refresh, company data center refresh, MPLS networks, desktop virtualization and cloud hosting at Colocation (ViaWest). Technical due diligence for acquisition of a synergistic company (M&A)
• SAN storage, desktop updates, LAN implementations, and financial systems implementations

Confidential, Denver

Product Manager / Business Project Manager

Responsibilities:

• Business Program management of Pension Products Act regulations based system. The initiative required creation of business case, product requirements, software platform development, delivery, pilot / test and launch of customer facing operational product that met “short fuse” regulatory deadline. Process optimization reduced delivery time from 24 days to 4 hours.

Confidential, Louisville, CO

Director E-Commerce

Responsibilities:

• Spearheaded software platform development of cable industry’s high transaction, revenue generating ecommerce platform from inception. It has become a standard business platform between retail and cable industries and is used for sales & order of HDTV Video, Broadband and VOIP Telephone services. Accomplished traffic and revenue growth of millions per month & 60 million homes coverage.
• Program and project management of revenue-generating and services. Initiatives included leading software product development, data center selection RFI, RFP and vendor selection, colocation agreements, and integration with call center systems.
• Delivered entire cable industry wide B2B / ecommerce platform in 7 months
• Led project Confidential, architecture, technology selection, BI Platform development, hired IT staff and developed technical roadmap. Led RFP, vendor selections, contract negotiations, and SLAs
• Utilized cutting edge web technologies, redundant servers, scalable and modular architecture, global load balancers, firewalls, and digital s, XML, CSS, SANS storage, web services, and others to drive the data center deployment of stable e-business platform. Accomplished 99.9999% uptime
• Successfully grew the business from zero to millions in traffic and proportionate increase I revenues.