Operations Manager Resume
SUMMARY
- Telecommunications professional experience with project management.
- Excellent working knowledge of Word, Excel, Outlook.
- Experienced with Customer Service Level agreements.
- Have led test efforts for new technologies.
- Strong organizational skills, able to prioritize to meet deadlines to complete projects on a time.
- Solid thorough understanding of wireless network architectures.
- A wealth of experience and knowledge of network infrastructure.
- Very detail oriented with quality standards/perform in - process checks Monitor and maintains quality along with execution projects.
- Successful completion of small to large company wide projects, work with outside vendors and LEC's.
- Effective manager, trainer, cost saver.
- Solid technical writing skills along with ASR and LEC GUI's experience.
- Success in a high volume, fast pace work settings
PROFESSIONAL EXPERIENCE
Confidential
Operations Manager
- Provide professional Wi-Fi Mobile office site setup and analysis along with bridge networks.
- Support for analysis/ support on projects daily to augment staff along with solutions for utility coordinators/contractors. Manages Service-Level Agreements with construction vendors and subcontractors. Conduct audits for site quality assurance to meet SOW Provide Senior Manager with accurate and current status reports. Mange the designed video surveillance system s installations
Confidential, Overland Park, KS
Sprint Campus Project Manager
- Provide professional analysis/ support on projects daily, perform research, review moderately to complex information, Daily report for workload assignments, on time completion. Provide project management, leadership, and knowledge for national wireless site construction auditing team, analysis of vendor submitted documentation against Sprint standards. Discuss issues with OEM on cell site audits to seek common resolution. Managing and communicating Sprint standards to OEM on MOP, along with code requirements between Network Acceptance Team Members and Standards team members, OEM teams. Exceptions, and National PIN’s/bulletins. Strong use of Siterra tracking tool updates and tracking. Reporting for Capacity Add audits/reviews up to OEM’s and Management.
Confidential, Overland Park, KS.
Core Network Engineer
- MGW, MSC, WSS IP work experience on LTE technology. Hands on experience in IP network for a wireless telecom carrier. Contribute to Core Engineering support within multi-functional team of R&D, Program Management, Core Networking, RF Engineering, Transport and Technical/Training Support to fulfill multi-technology wireless network deployment across customer markets. Extensive knowledge in vendor management, and IP network engineering for 3G/4G networks and specifically CDMA and LTE; troubleshooting skills, Root Cause Analysis, break-fix oversight and retrofitting oversight resolution 3G/4G networks and specifically CDMA and LTE. Provide technical support for severity 1-4 events. Trouble shooting and verification of issues on BSM, CSR, MMBS and backhaul. Experienced with wireless core networks, architecture/protocols, Open Systems connection. Supported 24/7 Conference bridge. Login to routers to determine if issue is current.
Confidential
Project Manager/Engineer
Responsibilities:
- Upgrades for hardware and software on various items to include card reader pin pads printers electronic fan motors and air handling unit’s, Daktronics displays, Stratacache digital displays, Installation configure and test internal Cisco, Meraki switches/routers Wi-Fi installation and testing. Engineer, Installation. Bar code scans units. Conduct test calls, verify equipment configuration per Statement of Work SOW, Management of Service Level agreements, Load with proprietary software per vendor requirements. Experience with work in data center technologies environment. Responsibilities for quality control deliverables
Confidential, Overland Park, KS
Sprint Campus Engineer /Consultant Position
Responsibilities:
- Engineer for Test Operations NBSS Wireless Sites for a New Software Load. Follow the Method of Procedure. Use of Exceed and Secure CRT Performed the Upgrade on the NBSS’s software upgrades Make test calls to NOC and Site verifying the accurate call processing still completing and the work going on or that it has been completed. Software testing and upgrades on Sprint Nextel's Wireless Network. Work completed in a reduced time frame cost savings to company.
Confidential, Overland Park, KS
Sprint Campus Engineer /Consultant Position
Responsibilities:
- Engineer for EF & I (FMS) FACILITIES MANAGEMENT SYSTEM and (STAT) Switch Transport Assignment Tool) CDMA Data base engineering. Reservations & Assignment of DS1’s through OC12’s into Wire line or wireless data bases. Alacatel, Lucent, Nortel & Tellabs. Use of Sam’s Tool for facility verification.
Confidential, Overland Park, KS
Sprint Campus Engineer /Consultant
Responsibilities:
- Member of the Call through Test Team, utilizing NGVN, FMS, CIS, People Soft and Agilent tools. Conduct test calls to confirm that the correct trunk routes are built and connected to the proper PSAP (Public Safety Answering Points).
- Coordinate with Time Warner and the various LEC's (local exchange carriers) across the country.
Confidential, Kansas City, MO
Sprint Campus Network Provisioning/Consultant Position
Responsibilities:
- Provisioned T3’s and T1’s for projected data growth EVDO.
- Utilized Facts and FMS/CIS along with Microsoft Office Suite.
- ASR’s used and ordered T3’s and T1’s through the LEC GUI’s Qwest, Bell South, Ameritech, Southwestern Bell
Confidential, New Century, KS
Senior Logistics Coordinator Supply Chain
- Managed and coordinated daily operations of communications equipment warehouse. Responsible for returns and inventory. Managed receiving, shipping of telecommunications equipment and tracking of inventory through PeopleSoft; Cycle counting on a daily basis.
- Administered a variety of tasks for integration of BU requirements involving warehousing, transportation and purchasing. Maintained files, logs, records purchase orders and other related documentation. Implemented recommendations for the efficient operation of Kansas City, Regional Distribution Center. Monitored and resolved problems associated with carrier shipments and deliveries to ensure timely receipts and deliveries. Monitored confidential receiving and shipping functions to ensure customer and contract compliance. Assisted SNS auditing of confidential return material. Identified material and resolved issues with equipment. Participated in subcontracted air and ground parcel, local courier providers’ services, freight transportation, transportation management, freight audit, mode/carrier selection and optimization, dispatch and shipment execution to BU requirements. Conducted audits of inventory, receiving, putaway, shipping and cycle count transactions in accordance with documented/contracted processes and procedures and implemented corrective action. Resolved issues related to lost or damaged inbound and outbound shipments.
Confidential, Overland Park, KS
Network Engineer Transport Common Systems Engineering
- I have done extensive work with confidential
- Wrote and managed standard technical documents for the Confidential CDMA network and evaluated vendors. Develop strong plans and associated estimates and create equipment deployment orders or network plans based on requirements, project schedules, site conditions and telco standards Experienced with Visio and Access.
- Performed Site audits to verify equipment configuration. Interact with internal and external, consultants and vendors. Interpreted vendor technical documentation, technical details and outlined technical specifications for projects.
- Digit Analysis of the DMS MTX Switching platform in the CDMA Wireless Network.
- Troubleshot and implemented mobile codes to resolve case reports through the use of Clarify query. Lucent 5ESS Translation, Traver for mobile code issues.
- Worked with the HLR’s and P2K to identify mobile code issues along with there various settings. Performed and successfully completed translations testing and test calls with Sprint LD for the One Sprint Project. Identified key business drives and measures to solve the problem in a timely manner.
- Trouble ticket resolution.
Confidential, Sioux City, IA
Project Manager / Engineer / Installation Technician
- Responsible for Public Carrier Network, supervise, construction also test, installed Nortel DMS 100/200 switching equipment. Perform site audits after site is built to evaluate work quality. Follow orders on Central Office Equipment Orders and network plans based on requirements, project schedules, site conditions and telco standards US West, Sprint, GTE, Frontier. Managed project and performed training for successful competition of bar code project on multiple sites with the use of UNIX. Coordinated, supervised and completed multiple projects at a time build on established customer relations. Manage contractor job quality, safety standards, and punch lists for 100% satisfaction of customers. Ad hear to established time lines and completion dates. Responsible for expansive territory including; California, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, New York, North Carolina, North Dakota, Oregon, South Dakota, Texas, Utah, Washington, West Virginia, Wisconsin.