SUMMARY

• Program Management strengths include: the ability to creatively define the project pacing and obtain incremental benefits before the program is complete; advanced skills in financial management and budgeting, as well as procurement and contract negotiations across the program; knowledge in establishing and executing the governance framework for both the constituent projects and the program itself.
• Proven success in Project Management with strengths in project planning; technology development & deployment; budget management; resource development & management; hardware asset management; configuration management; change management; supply chain management; risk management; quality assurance; IT infrastructure; timelines; project life cycles; database development & modeling; disaster recovery; contract negotiations; documentation; ITIL.
• Consistently focusing on customer advocacy and satisfaction for both internal and external clients; outstanding communication and interpersonal skills with clientele, staff and outside parties from all backgrounds and professional levels. Retail, telecom, financials, health, manufacturing & SDLC experience.
• Demonstrated effectiveness with personnel management and motivation to achieve goals; hiring, training, evaluations, discipline and terminations; 3rd party vendor negotiations and management; SLA negotiation, monitor and review with Service Provider; experienced with operational management in regulated industry.
• Proficient with Microsoft Office 2007/2010/2013 , Office 365, MS Project 2003/ 2007/2010/2013 , Sharepoint, Microsoft Office FrontPage, Sharepoint Designer 2007, Sharepoint Services 3.0, Project Insight, Visual Studio, Project Server, Planview, WebLogic, PeopleSoft, Clarity, Remedy, Kronos, Lotus Notes, PCAnywhere, ServiceCenter, Service Manager, Visio, AutoCAD, Corel Suite, Lotus 1 - 2-3, Paint Shop Pro, Outlook, Rally, Excel, ChangePoint, BladeLogic, Jira, SalesForce, OKTA, SmartSheets, Box, Confluence.

TECHNICAL SKILLS

Internet and Intranet applications: TCP/IP, IPX, NETBIOS and HTML

Programming Languages : Java, J2EE, Turbo C, Borland C++, C#, COBOL, Java, .Net Framework, XML, Turbo Pascal, Visual Basic, Q-BASIC, CISC, RISC, Fortran, MASM.

Operating Systems: MS DOS, UNIX, Linux, Windows 95/98/NT/2K/XP, Win7, Server 2003/2008/2012 , WorkStation, VM/ESA (IBM Mainframe).

Database Management Systems: Oracle, DB2, SQL Server, MySQL, Mongo

Telecom Project Experience: T1, ISDN, MPLS, DMVPN, POTS, LECs, Structured Wiring, Ethernet, VoIP, IVR, ACD, CTI, Dialer Technologies, Panasonic, Nortel, Cisco, Aspect, Nice, and CrossCom.

PROFESSIONAL EXPERIENCE

IT Project Manager

Confidential, Richardson, TX

Responsibilities:

• Manage multiple IT, Video and Ad Insertion Projects.
• Projects include cabling, network switches, servers, video technologies, SW Dev & integration.
• Develop all projects through PMO approval process: Charter, Scope, Stakeholder and Project Plan.
• Identify resource needs for all projects and work with resource managers to allocate resources.
• Responsible for the following: development of project milestones, project schedules, tracking project costs, tracking the design, development, and testing progress of the project, documenting and tracking issues and risks, communication of project status to management.
• Oversee (or perform) the Business Analyst role of gathering requirements using interviews, document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, and workflow analysis.
• Serve as the conduit between the customer community (internal and external customers) and the software development team to ensure business goals are achieved.
• Engage business stakeholders to identify and incorporate business owned project tasks and dependencies.

Project Manager

Confidential, Dallas, TX

Responsibilities:

• Work with PMO Team Members to improve current PMO processes in Confluence.
• Manage the integration of  confidential with the customer’s environment and with identified applications.
• Identify resource needs for all integration projects and work with resource managers to assign major project roles.
• Create all resource LoE projections in SalesForce and Project Schedules in Smart Sheets.
• Manage the triage of all integration bugs and issues in Jira.
• Track and approve all Technical Resource LoE in SalesForce.
• Create reporting docs and conduct weekly meetings to report project status and budget health to all stakeholders.
• Store all technical docs and project artifact in the shared repository Box.
• Identify opportunities within the Project to minimize resource constraints and mitigate risks.
• Liaison between Technical Teams and Customer to deliver a successful project.
• Manage customer relationship, expectations and approved charges for each project.

Program Manager

Confidential, Dallas, TX

Responsibilities:

• Work with PMO Team Members to establish PMO processes.
• Work with PMO Team to create all necessary Project and Program documentation, including Project Charter, Project Scope doc, Stakeholder doc, Project Plan and Project Schedule.
• Identify needed resources and for all projects within the program and work with resource managers to assign major project roles.
• Manage the deployment and install of all IT Infrastructure into the customer’s environment.
• Manage the integration of the Confidential SW with the customer’s POS SW.
• Manage the triage of all POS integration bugs and issues in Jira.
• Manage the upgrade of internal and customer SW to support P2P Encryption.
• Created all HW procurement projections, deployment schedules and stakeholder reporting docs.
• Identify opportunities within the Program to minimize resource constraints and mitigate risks.
• Liaison between Technical Teams, 3rd Party Vendor & Customer to deliver a successful project.
• Manage 3rd party vendor relationship and approved charges for each program.

Program Manager/Project Manager

Confidential, Allen, TX

Responsibilities:

• Develop all project documents through PMO approval process. Including Charter, Project Scope, Stakeholder doc, Project Plan and Project Schedule.
• Identify needed resources and for all projects within the program and work with resource managers to assign major project roles.
• Responsible for forecasting project budgets, actuals, tracking, reporting and closure of budgets.
• Collaborated with management teams to deliver assigned programs - Develop group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
• Developed and initiated internal processes to improve program delivery within specific timeframes.
• Identify opportunities within the Program to minimize resource constraints and mitigate risks.
• Liaison between the Business, Technical Teams & Clients to ensure successful project delivery.
• Support the Business Unit development through their application development (Java, J2EE).
• Projects within the program include all infrastructure upgrades/deployments and data/application migrations within Confidential Global Data Centers.
• Telephony projects included a Sonnet Ring upgrade from OC48 to an OC192.
• Server deployment projects included UNIX, Linux and Win Operating Systems.
• Database projects included DB2, SQL, MySQL, Mongo, Hadoop, rational database platforms.
• Work with the GPMO to define and improve project management process and standardize docs.

Program Manager/Project Manager

Confidential, Plano, TX

Responsibilities:

• Develop all project documents through PMO approval process. Including Charter, Project Scope, Stakeholder doc, Project Plan and Project Schedule.
• Consult with key stakeholders and cross-functional team members on developing projects, maintaining timelines, documenting procedures, developing business processes, identifying project dependencies and project risks, tracking milestones and reporting project progress.
• Procure all hardware and software from expectation model thru approval process & deployment.
• Supply chain management including sourcing, procurement, conversion, logistics management.
• Facilitated meetings with project team and Sr. Management onsite and remotely.
• Telephony project included installing T1 lines, ISDN, POTS, IVR, Ethernet and VoIP systems.
• Auditing invoices, enforcing service level agreements, performing business intelligence analytics.
• Negotiated 3rd party vendor contracts and negotiated purchases of project specific technology consisting of hardware and software with manufacturers.
• Responsible for budget projections, tracking, reporting and final reporting of project budget.
• Develop RFPs, SOWs, POs, documentation, Time Lines, Excel Spreadsheets & rollout schedules.

Program Manager/Project Manager

Confidential, Plano, TX

Responsibilities:

• Develop all project documents through PMO approval process. Including Charter, Project Scope, Stakeholder doc, Project Plan and Project Schedule.
• Consult with key stakeholders and cross-functional team members on developing projects, maintaining timelines, documenting procedures, developing business processes, identifying project dependencies and project risks, tracking milestones and reporting project progress.
• Managed large project involving the implementation of redundant Confidential &T and Sprint MPLS Circuits, Cisco routers, switches, Storage Arrays, VoIPs and APs.
• Projects included Server Room, MDF, IDF Builds including all Clean Power, Backup Power, Cabling, HVAC and Dry Fire Suppression in a Manufacturing Environment.
• Configuration management of all Plant hardware consisting of Network Hardware, Linux Servers, Win Servers, Virtual Machine Servers, Brocade SAN Switches and EMC Storage Arrays.
• Managed Storage Engineers on the design, installation, initialization of backups and data migration on EMC Storage Arrays.
• Managed the virtualization of all applications onto Dell VM Host hardware.
• Spinning up of VM Servers inclusive of both Linux and Win7 Operating Systems.
• Supply chain management including sourcing, procurement, conversion, logistics management.
• Telephony project included installing T1 lines, ISDN, POTS, IVR, Ethernet and VoIP systems.
• Auditing invoices, enforcing service level agreements, performing business intelligence analytics.
• Manage/develop/design and customize SharePoint sites for all projects.
• Negotiated 3rd party vendor contracts and negotiated purchases of project specific technology consisting of hardware and software with manufacturers.
• Responsible for project budgets, budget projections, tracking, reporting and closure of budgets.
• Develop RFPs, SOWs, POs, documentation, Time Lines, Excel Spreadsheets & rollout schedules.

Sr. IT Project Manager

Confidential, Dallas, TX

Responsibilities:

• Create and manage project plans to deliver long and short-term projects directly to the customer.
• Develop project teams by training, hiring, motivating team members and vendors.
• Manage multiple vendor teams in a cross-functional environment.
• Ensures quality of deliverables/milestones and produces status reports to stake holders.
• Manage project budgets, variances and project cost over-runs; also close budget Confidential project’s end.
• Manage project expectations by meeting regularly with project sponsors and/or customers.
• Develop Billing of Materials, Time Lines, schedules, resource plans, Excel and status reports.
• Facilitated meetings onsite and via Confidential &T teleconference and web conferencing services.
• Hardware asset management including request and approval process, hardware procurement, and redeployment management.
• Supply chain management including sourcing, procurement, conversion, logistics management.
• Managed hardware configuration and install using 3rd party vendor resources.
• Initiated all change controls directly related to projects in critical hospital environment.
• Managed large scale Cisco LAN/WAN upgrade project in the Medical Industry.
• Managed large scale roll-out of Aruba wireless system in the Medical Industry.
• Managed large scale VoIP phone hardware roll-out in Medical Industry.
• Managed data migration in critical hospital environment.
• Manage multi-vendor telephony projects consisting of VoIP, Ethernet, and Structured Wiring.
• Projects included Server Room, MDF, IDF Builds including all Clean Power, Backup Power, Cabling, HVAC and Dry Fire Suppression in a Hospital Environment.
• Auditing invoices, enforcing service level agreements, performing business intelligence analytics.
• Proven in completing projects on time and under budget.

IT Project Manager (Other Positions Held: IT Project Coordinator, Systems Analyst)

Confidential, Milwaukee, WI

Responsibilities:

• Develop & manage all project phases (Initiating, Planning, Executing, Controlling & Closing).
• Consult with key stakeholders and cross-functional team members on developing projects, maintaining timelines, documenting procedures, developing business processes, identifying project dependencies, tracking milestones and reporting project progress.
• Manage projects involving the implementation of new technology consisting of routers, switches, PCs, servers, LAN/WAN, wifi, Phone Systems, POS system, printers & Signature Capture devices.
• Configuration management of all new technology consisting of PCs, servers, LAN/WAN, wireless access points, POS systems, printers, Signature Capture devices, and UPS / Battery Back-ups.
• Deployment of all infrastructure into second redundant Data Center.
• Hardware asset management projects include request and approval process, procurement management, life cycle management, redeployment and disposal management.
• Supply chain management including sourcing, procurement, conversion, logistics management.
• Facilitated meetings and training onsite and via GoToMeeting.
• Telephony projects include installing T1 lines, ISDN, POTS, IVR, Ethernet and phone systems.
• Auditing invoices, enforcing service level agreements, performing business intelligence analytics.
• POS projects include upgrades of hardware and software for PCI-DSS compliance.
• Manage/develop/design and customize Sharepoint sites for all projects.
• Develop and manage all technical call center and 3rd party resource vendors of the project team.
• Negotiated 3rd party vendor contracts and negotiated purchases of project specific technology consisting of hardware and software with manufacturers.
• Responsible for project budgets, budget projections, tracking, reporting and closure of budgets.
• Develop ROIs, SOWs, POs, documentation, Time Lines, Excel Spreadsheets & roll-out schedules.
• Developed and conducted computer based training (E-Learning) sessions for corporate team members, 3rd party resources and end-users.
• Managed disaster recovery efforts for Store Systems Department.
• Understanding of SDLC processes and methodologies.
• Proven in completing projects on time and under budget.

Programmer Analyst

Confidential, Brookfield, WI

Responsibilities:

• Participated in SDLC projects.
• Researched and analyzed business problems and develop recommended solutions.
• Performed technical and functional design of application systems.
• Debugged various scripts and programming languages.
• Tested codes for Y2K compliance.

7 th Grade Computer and Math Instructor

Confidential, Milwaukee, WI

Responsibilities:

• Created lesson plans.
• Created learning guides to assist student s progress.
• Taught students computer and math skills.
• Groomed students for their future and life lessons