SUMMARY:

• Senior Information Technology leader that delivers mission critical infrastructure, and significantly reduces infrastructure - operating expenses.

AREAS OF EXPERTISE:

• Data Center Management
• Data Center Migrations
• Disaster Recovery
• Infrastructure Project Management
• Vendor Management
• Service Level Management
• Outsourcing

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Assigned to a Data Center Transformation Program Team chartered to work with Client Account Teams to assist with the migration of Systems and Applications for their customer base along with the eventual decommission of the legacy Data Center. Participated in both the Engagement and Rationalization phases of the overall migration project. Some of the activity included with these phases consisted of:
• Deep Dive sessions with various technical and application support staff to obtain additional clarity of the environment to be migrated.
• Pre-requisites and recommendation for a targeted host Data Center finalized.
• Final Migration Strategy formulated along with agreement.
• Procurement activity for swing hardware to be utilized.
• Creation of Wave strategy to be followed during the eventual migration.

Confidential

Data Center Project Manager

Responsibilities:

• Assigned to a Program Team chartered with performing Data Center Migration activities.
• Participated in both the Engagement and Rationalization phases of the overall migration project. Some of the activity included with these phases consisted of:
• Initial Project Start-up Kickoff Meeting
• Client and Stakeholder meetings to review objective(s) and obtain financial approvals.
• Account signoff on Data Center closure and Project Funding Rules.
• Existing infrastructure asset analysis and assessment.
• Ran project using MS Project.
• Network and capacity analysis performed in advance of circuit(s) requisition.
• Initial Migration Strategy and schedule planned for client Mainframe and Mid-Range migrations.
• Initial Microsoft Project Plan Schedule created and submitted for approval.

Confidential

Project Manager

Responsibilities:

• Assigned to provide Technical Delivery Management for the installation of Network infrastructure that was to be utilized in support of both authorization and settlement traffic to/from providers and the bank’s customers. Maintain project plans and schedules in MS Project Managed the overall efforts to enable connectivity for Merchants to migrate onto newly designed network infrastructure and insured a successful production migration. Created, updated, and maintained individual Project Plans for each of these migrating Merchants.
• Created, updated, and maintained overall Master Project Plans for all infrastructure related activity. Led the design activity for the overall network infrastructure planning by bringing all support teams together to draft the proposal for Management. Liaison for the Bank with external Service Delivery Organizations.
• Hosted Weekly Technical Meeting(s) pertaining to all Merchant Emulation efforts. Created and maintained a “Report Card” status report that provided an up to date project status to Bank Management. Participated with all Merchant testing activities (IP addressing, Port changes, initial connectivity testing, etc…). Participated with Merchant Production Migration activity. Assisted with new Conceptual Design efforts provided to all Merchants. Assisted with a new Support Model Design for Helpdesk and Support Teams.

Confidential

Technical Project Manager

Responsibilities:

• Project Lead in the creation and deployment of a new Disaster Recovery Plan along with two successful DR tests to insure compliance based on prior Audit findings. As part of an overall Data Center Migration Program, I was the Project Lead for the relocation of the Mainframe infrastructure.
• Responsibilities included developing the master project plan for the migration of the Bank's Mainframe and "Non-Stop" Point of Sale authorization processing environments onto an upgraded HP Itanium platform solution located in separate Tier One Centers.
• Utilized MS Project to maintain project plans for infrastructure component builds and implementation including DASD, and Mid-Range Servers. The overall Plan included resource staffing and integrated sub-project plans from other supporting Teams. Additional tasks assigned were conducting risk assessment and mitigation reviews, along with chairing weekly project review sessions.

Confidential, Silver Spring, MD

Technical Services Delivery Manager

Responsibilities:

• Responsible for overseeing the technical support staff contracted to provide support for the Confidential account located in Silver Spring, Confidential is tasked to ensure performance, availability, and security of the VA’s national internet and intranet Servers along with their associated WEB applications.
• Migration of data storage from EMC SAN devices to NetApps hardware. Participation in a major Data Center relocation project. Redefined Service Delivery tasks and expectations. Creation of a new Monthly Metrics report package. Developed and implemented Change Control Process. Upgraded the current Windows 2000 infrastructure to Windows 2003.

Confidential, Hamilton, Bermuda

Vice President Technical Services Manager

Responsibilities:

• Responsible for overseeing the UNIX, Windows NT, AS400, and OpenVMS IT Technical Services teams located in Bermuda, Scotland, and Hong Kong.
• This included oversight of technical upgrades, sustaining data center operations at maximum availability through rigorous enforcement of standard operating procedures, and data center migration.
• Led the Operating System teams through the process of inserting innovative new technologies to the data center which improved processing capacity, reduced footprint, enhanced disaster recovery capability and met business needs. Within the Windows NT infrastructure, introduced Citrix and Citrix Secure Servers to enable business applications to run over the WAN and VPN links. Procured and installed Wintel Blade Servers that were utilized to provide increased processing capability while decreasing data center space requirements.
• Utilized LPAR (iSeries Partitioning) to enable the consolidation of the iSeries development/UAT/Disaster Recovery environments. Performed VMS Cluster Modernization activities including successful upgrades of the Bank's VMS/Alpha capacity, retirement of VMS/VAX, and introduction of Storage Area Network (SAN) installed across multiple Data Centers to provide additional capacity and enhanced Disaster Recovery capability.
• As the Technical Services Manager, led team of 37 resources who performed all aspects of daily platform management tasks committed to meet or exceed corporate performance objectives. Improvements introduced to the standard Processes & Procedures included instituting Daily Turnover Reports, Daily Operation Review Meetings, Weekly Root Cause Meeting, Service Level Metrics, and defining on call procedures. Further operational improvements were gained after review and adjusting existing Disaster Recovery Plans and Change Management procedures.
• Successfully lead the relocation of a production data center into a facility offering more robust infrastructure environment. This transition was dependent on a myriad successful hardware/software/operating system upgrades necessary to migrate into a smaller facility. Created the business case justification, presented to and obtained approval from the Bank’s Project Review Board. Developed the master project plan including staffing of global resources, reviewed and integrated sub-project plans, conducting risk assessment and mitigation oversight, performed regular budget and audit review, chairing weekly project update meetings, and monthly Steering Committee meetings.

Confidential, Houston, TX

Enterprise Production Services Manager

Responsibilities:

• Responsible for all mission critical production processing executed in the Compaq Data Centers located in Houston, Texas and Littleton, Ma. Platforms utilized for processing over 250,000 weekly SAP application schedules included UNIX “back-end” and Microsoft NT “front-end” operating systems. Supported the continued extensive use of VAX VMS and HP platforms for non-SAP application processing.

Confidential, Andover, MA

Production Service Delivery Manager

Responsibilities:

• Responsibilities included managing an organization of 150 system support personnel spread across multiple locations. The organization was responsible for the operation, management, and control of Digital’s internal mission critical production systems as well as various external customer platforms.
• These systems included Manufacturing, Order Entry, Logistics, and Payroll as well as application development systems. Supported systems included UNIX servers, Microsoft NT Servers for Exchange Mail, Open VMS/Alpha, and VAX platforms

Information Systems Manager III

• Responsible for all computer operations, system management, and network support located in the Andover Logistics Facility. Supported the consolidation of several Logistics data centers into the Andover facility.

Operations Technical Consultant “B”

• Managed the Hardware Support Group with responsibility for supporting fifty-five systems utilized in the development of the VAX/8600 (VENUS) architecture as well as Digital's first Cluster environments.

Confidential, Braintree, MA

Computer Operations Manager

Responsibilities:

• Responsible for total onsite Computer Services and management of support staff. Participated in the relocation of two additional Data Centers acquired by NDC and subsequent relocation.