SUMMARY:

• Highly qualified senior IT project manager/telecom analyst with successful achievements and demonstrated abilities working in corporate IT, Air transportation environment. I.T. communications and FAA guidelines, financial, corporate and airport call - center telecommunication infrastructure environments.
• Excellent problem solving, trouble shooting coordinating and managerial skills with the ability to learn new systems quickly. Effective task management, delegating skills, challenge and work with people of diverse backgrounds, adapting easily to new environments.
• Certified ASA/Avaya, voice products Definity G3R/G3si Multi Vantage, Avaya Audix, Modular Messaging, NICE Recording, IVR, World Class Routing, ACD/Call-Vectoring, CMS Supervisor, Avaya Media Gateways VOIP, G430, G450, technical Procedures, call flow engineering design and voice networking, Engineering and voice configuration of system Avaya T1/DS1,DS3 SIP trunks, Designs skills and vendor knowledge DFTN, ITFN,PSTN, MPLS, Contact centers and Avaya networks communications, and Cisco IPT, call-manager software and PBX administration support, telecommunication D-marc relocations and Vendor facing.
• Wireless access points, and Juniper Network deployment with Aruba Controllers and access points, and air monitor.
• Aruba air wave, web DNS, Net Center, system administrator.
• Work in wireless Scrum project management environment hosting lead access points projects from start to finish.
• Company ABIS, assign awarded bid on day to day online telecom MAC activities for telecom installations, move adds and changes, cable pulls, circuit installations, phones, technical trouble shootings, for different vendor businesses. Daily trouble tickets are different technical troubleshooting or installation activities.

TECHNICAL SKILLS:

• Project Management Professional (Certified PMP)
• IT Telecom design 20 years
• Active Houston PMI Chapter
• Certified
• Avaya-ASA
• (APSS)
• Cisco VOIP
• IPT 5 years
• Telephony
• Call Management
• Avaya Contact Center 15 years
• Telecom environment call centers
• CMS
• Call Management
• WAN
• ITFN
• DTFN
• PSTN vendor communications 20 years
• Microsoft Projects
• Resource allocation
• Task assignments
• Scheduling
• Project planninz

PROFESSIONAL EXPERIENCE:

Confidential

• Telecom Avaya Project Call flow engineer. Design call flow migration from HPI to HPE Avaya IVR platform, on HP regional utility hubs, as task assignment on project resource team. Work closely with HP project managers, on domestic and international project implementations start to finish.
• Coordinate domestic and international telecom dial tone migrations with teleco vendors. Weekly project status with PM and HPI stakeholders. Provided Microsoft Visio designs for new call center flow to HPE, for stakeholder approval, before programming migrations.

Confidential

• Project Management in PMO methodology oversee IT voice and data network design and real estate build out of domestic and International Airport locations for Continental/United Airlines.
• Work with local construction vendors to review architectural airport design of build out IT infrastructure for United/Continental Airlines in space allocated by local Airport authority. Review designs and complete build out of electrical outlets and conduit runs and grounding elements, throughout each dedicate floor for all user office.
• Design MDF (main distribution Facility with vendor for cable and electrical runs CAT 6 cabling connectivity and grounding units to each department IT closet to host (voice and data equipment) ensuring each location had adequate ventilation. Work with voice/data cabling vendors to determine type of office jacks (dual or quads) at each work station.
• Relocation of telecommunication dmarc and directions closely with vendor services.
• Coordinate client facing meeting in a scrum meetings and 25 % travel meeting with stakeholders and resource team.
• Held daily resource and vendor infrastructure meetings to oversee project migration progress and monitor procurement cost and funding budget, and each resource timeline progress.
• Consult with client and IT resource team for best design voice/data typology, migration from Avaya VOIP to Cisco VOIP, implementing best infrastructure for Clients platform products networked as LSP or ICC (standalone) gateways, environment, during the client merging process with another airline.
• Avaya G430, G450, Modular Messaging, voicemail networks, design and configurations of S8300 S8720, S8700 VOIP and TDM platforms assigned to client major air transportation department, domestic and International environment.
• Engineer Microsoft Visio designs of telecommunication infrastructure, wireless and data- network servers, call- center communication designs with Modular messaging and NICE IVR, and Agent Call flow designs.
• DID processing, Auto-Attendant, VDN assigning, Programmed call center Vectors and call center announcements with Agent Level security for transportation client.
• Provide update summary reports, manage tasks, implementation tasks, risks, resource schedules. Work with Client to design the complete implementation solutions through the project completion.
• Work with PMO, Change Management and Governance to ensure project is designed and managed successfully. Follow Change Control submission and approval processes. Manage standard project risks and issues, develop mitigation plans.
• 25% Extensive Travel to sites and manage projects from start to finish, Microsoft project task assigning, baselining the project.
• Project Planning, Responsible for the implementation strategy, definition of project scope, adherence to project compliance artifacts (Charter, Business Acceptance Document, etc.) and definition of project specific deliverables, creation of a logical work breakdown structure and definition of major project milestones and project Financials: Instrumental in the creation of a project Cost Benefit Analysis to determine viability and justification of project(s). Responsible for labor and hard capital project forecasting.
• Project Control: Led the development of effective plans for controlling project scope, schedule and cost baseline, and monitors the project execution to ensure that the plan is being followed. Document and explain changes to the baseline, driving the approval process, and ensures the approved changes are implemented.
• Project Communications: Develops or approves an effective plan for communicating program information to the project stakeholders. Creates and approves written status reports highlighting any potential schedule, resource and cost issues. If necessary, creates store communication about project(s) deployment.
• Project Risk and Issue Management: Led the definition of project risks, and the required mitigation approaches. Monitors project activities for risks and took timely action to mitigate them. Advises project team members, stakeholders and senior management of actions required or completed.
• Project closeout: Ensures lessons learned are documented and applied to subsequent projects. Responsible for ensuring that all invoices have been paid and updates are made to internal system showing that the project is closed.
• Project scope involves new MDF/IDF build out and replacing antiquated voice/data communications infrastructure at sales offices, airports, and control towers at local and international Airport locations
• Large customer facing presence for product training, support, and stake holder meeting
• Project close down meeting monthly with program manager and operation support team.
• Work with resource team implementing wireless access points (Aruba wireless network start to finish, throughout the client 147 domestic sites. Functions include project administrations, documentations, inventory tracking, research and delivery, data entry into client applications, Configurations of (Aruba Controller, Net Center, and Aruba Design of Access Points implementation and Airwave Mapping, Web DNS). Client facing, travel, client design and vendor meeting, Weekly project status conference calls.

Confidential

Lead Telecom Project Engineer

• Coordinator/Voice System Administrator and design on Definity G3R and G3Rsi ACD, Audix Intuity and Word net Nice Voice Recorder and Cisco VOIP Call Manager 4.1, IPCC, Unity Voicemail platform
• Lead project Telecommunications Engineer and design engineer on 4 digit dial plan conversion, and VOIP implementation project from Avaya to Cisco Call Manager Platform
• Work with Vendors on real estate telecommunications-network build out.
• Circuit installs relocations and upgrades, such as DS1, DS3 ATM 56K Multi-Line, Billings, rate negotiations, vendor meets, seminars, user employee training, and Disaster Recovery Plans of Action for voice.
• Removed old Voice networks (Avaya Partner Switches), Nortel Meridian, Toshiba Key system, Star talk Voicemail systems during technical voice refresh
• Sign off on Monthly telecom billing for any billing discrepancy
• Hold weekly Project update meeting with other department project managers
• Single Tier I thru Tier III support.
• Ordering Hardware and attend several meeting to report to Bank Steering Committee.
• Tier I/Tier III Support daily operations for 23 bank agent ICD group on the Cisco IPCC network. And daily support operations of 17 bank locations on the Definity G3R/ Cisco Call Manager.

Confidential .

Telecom Engineer

• Program Support Definity G3R Network, Parlance VRU, ACD, CMS Supervisor, Intuity Audix, and Call Center administration.
• Technical Support, coordinate design of ACD call center and daily operation support and MAC activities, worked with outside Vendors such as Data Vox, Avaya, SBC, Cisco, etc., for cable designs for voice and data implementations, and project switch upgrades.

Confidential

Telecom Analyst

• Call Flow design of new telecommunications applications by conducting initial analysis of new voice products and services
• Participate in design and development of new communication solutions supporting voice requirements for the firm by analyzing and evaluating customer needs
• Performed voice network traffic analysis and ad hoc reporting as well as voicemail networking
• Support MAC needs of the call center, ACD vectoring and customizing management reports, including ACD statistics and call center programming, developing applications, such as skill-sets queues, and real-time displays, as well training new agents on the utilization of the ACD telephone sets.
• Install, and Maintain Circuits, System administrator maintain Lucent G3r Voice Switch and Intuity Voicemail,
• Generate, review, and analyze system capacity, performance monitoring, and traffic load

Confidential

Telecommunications SVC Supervisor

• Program, coordinate and mac, upgrades installations and program of Rolm switch telecommunication moves, adds and changes, on daily basis.
• Supervise a team of 9 contract employees in the voice and data communications
• MAC activity included digital and analog phone lines, software changes, computer connections, and network data cable moves
• Work closely with third party vendors such as Southwestern Bell, to solve and install outside line and circuitry, also cabling companies in resolving cat-5 installation problems
• Work directly and indirectly with customers in a help desk environment for technical support
• Responsible for record time keeping for all contract employees.