SUMMARY

• Senior Information Technology Manager with a diverse background in the IT field. Demonstrated a successful track record for delivering large/complex projects on time and within budget in the DoD and Intel communities such places as the Confidential .
• Demonstrated expert - level knowledge in planning, directing, and managing programs/projects large and small size and scope; managing cybersecurity, compliance and vulnerability management programs; and industry standards and best practices related to Program/ Project Management. Demonstrated IT experience in a DoD/ Intel environment, including researching and fielding new/innovative technologies such as CRM, CYBER and Cloud. Interacted with and briefed senior government leaders for over 30 years.
• Utilized Confidential Project Scheduler to track progress of each project and created a Master schedule overall to manage the entire account.
• Daily meetings with each team and weekly meetings with the customer to review progress as well as any hurdles.
• When corrective action were required, daily Kanban processes were established until contract was back on course.
• Conducted P&L, strategic planning and financial management which increased profitability, grew revenue along with managing costs. Adjusted to new and emerging technologies.

AREAS OF EXPERTISE

• Project Management
• Network Management
• HelpDesk/Call Center Manager
• Organizational Planning
• Staff Management & Development
• Applications Development Management
• Prepared and responded to RFP & RFQ
• Vendor Management
• Financial Forecasting & Management
• Increasing Customer Satisfaction

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager

Responsibilities:

• Managed accounts both complex confidential such as PEO Carriers IDE, SEA 05 ACIO support, SEA 05 Cyber initiative and Cost Guard Cyber with a budget of $8 million. Supervised a staff of 20 personnel consisting of various labor categories and skill sets; cyber security, compliance and vulnerability management programs and industry standards with best practices. Projects where prioritized according to severity of need and resources were adjusted to support the need. Instrumental in matrixing resources across projects which allowed minimum impact in either backfilling a resource or moving a resource completely to another account. Lead briefings with senior government officials in each project weekly to include working with the PMO. Establish leads with each project and manage their progress on the project weekly.
• Managed a team which created an IDE that hosted multiple applications which resides in a portal. Instrumental in obtaining an ATO for this network in 6 months in which it was running off an IATO for 8 years.
• Managed a team of CYBER resources to help lead the NAVY in its CYBER efforts.
• Managed a team which consist of IAO, IATs’, Portfolio Management in C&A process. This process supports the NAVY in maintaining Interim Approval to Operate (IATOs), Approval to Operate (ATOs), Interim authority to Test (IATTs) and PIT Risk Assessment (PRAs) for existing, new and modified C&A IT boundaries.
• Managed team to ensure NAVSEA is in compliance with current version of IA guidance, including DoDI 8510.01, Risk Management Framework (RMF) for DOD Information Technology (IT); DoD Instruction 8500.2, Information Assurance Implementation; OPNAV Instruction 5239.1C, Navy Information Assurance (IA) Program; NAVCYBERDEFOPSCOM Norfolk VA 062305Z Mar 06 NCDOC Computer Tasking Order (CTO) 06-02 Directive for Automated Scanning and Remediation of Network Vulnerabilities; and DoD Directive 8570.01, Information Assurance Training, Certification, and Workforce Management.
• Managed a team of CYBER resources to lead the confidential in its CYBER efforts to include establishing baseline documentation tailored towards the Coast Guard.

Confidential

Senior Program Manager

Responsibilities:

• Managed a complex FFP and T&M contract budget of $20 million and staff of 22 Senior Developers which supported six different projects concurrently also managed personnel consisting of various labor categories and skill sets; managing cyber security efforts, compliance and vulnerability management programs and industry standards and best practices. Briefed senior government leaders weekly to include working with the PMO.
• Managed multiple cross functional services to one of most complex customer environments in the business for Military Intel which resulted in gaining new business in areas that was not accessible.
• Developed an application for Personnel Clearances to include all DOD, Civilian agencies. This resulted in the reducing the time it took to process a clearance which was taking as long as a year or more to process now is being accomplished within 13 days with a congressional mandate of 20 days.
• Facilitated the project team to come up with a Cloud prototype which reduced cost and man power.
• Managed all aspects of the business including: Customer satisfaction, business strategy, services delivery, operations, recruiting, staff development, and cost and schedule performance while leading a large team with multiple contracts and subcontracts on a complex innovative program. This resulted in the team being selected to “Circle of Excellence” award.
• Managed a $2.493M project on time and under budget in the amount of $301,974k., which also resulted in receiving a Top Box customer satisfaction for two year in a row.

Confidential

Senior Program Manager

Responsibilities:

• Managed 200 IT personnel of various labor categories and skills; managing cyber security, compliance and vulnerability management programs and industry standards and best practices. The contract was a performance-based enterprise and domain IT services project that supported Washington Headquarters Services evolution to a more efficient performance-based operation which caused organization to transform from a distributed resource model to a centrally managed Enterprise Services Model. Demonstrated IT experience in a DoD environment, including researching and fielding new/innovative technologies, and interacting with and b riefing senior government leaders weekly. Managed and worked with the confidential.
• Managed performance, discussed and coordinated planned changes, shared performance information, and proactively worked as a team to ensure performance accountability, improvement and successful mission accomplishment as well as implemented the principles of ITIL as a driver for organizational efficiency.
• Applied the guidelines of SEI CMMI Level 3, ITIL, ISO 9001:2000, PMI’s Program Management Body of Knowledge (PMBOK), and Lean Thinking and Six Sigma to its WHS solution. Utilized best practices defined and utilized repeatable processes to drive the standards for the confidential, which resulted in the organization moving from stove pipe organization to ERP.
• Managed a diverse team of managers and technical personnel with daily standup meetings which resulted in effective communication that allowed the team to move from reactive posture to a preventive stance.
• Managed the daily operations of Service Desk and Incident Management Process, analyzed support, investigation and diagnosis of reported incidents, which reduced turnaround time from months to 72 hrs.

Confidential, Chantilly, VA

Sr. Program Manager/Senior Operations Manager /Chief of Operations

Responsibilities:

• Managed a worldwide team of 20 personnel; managing cyber security, compliance and vulnerability management programs and industry standards and best practices working on the confidential, Joint confidential Trouble Management, Report Management and Configuration Management Systems. Briefed senior government leaders weekly.
• Managed and conducted administrative logistics support for Confidential JDCS NetOps Teams assigned to do network systems administration, implementations, design, development and upgrades to software and databases in all five regional Theater NetOps Centers located around the world.
• Managed the project resources within established program authorized funding. Provide management guidance and control for the efficient utilization of human resources assignments locally and remotely, performance, morale and overall welfare. Provided a high degree of customer satisfaction by quality performance and best return for their investment.

Confidential, Falls Church, Va

Program Manager/ Technical Area Manager/ Helpdesk Manager

Responsibilities:

• Managed a 50 person; managing information assurance, compliance and vulnerability management programs and industry standards and best practices. An IT environment which fulfilled contractual obligations, including cost, quality, and schedules, while maintaining company profit motives. Coordinated and approved local operating and personnel actions, policies and procedures within the generalized framework of overall corporate guidelines. Briefed senior government leaders weekly.
• Managed the accountability for the consistent delivery of Help Desk services. This included: insuring SLAs meet contractual commitments, scheduling of staff to meet coverage requirements, managing account team & customer liaison to include Call Center personnel, insuring NCR ( Confidential Capital Region) standard operating practices/ tools/ productivity metrics were achieved/ implemented.
• Managed ongoing coordination of projects which reduced turnaround time from a week to 72 hours.
• Developed departmental standards and established criteria for acceptable performance levels and monitoring work plans.

Confidential, Herndon, VA

Helpdesk Manager/Team Lead/ Network Engineer/Network Administrator

Responsibilities:

• Handled escalated issues in a timely and precise manner and monitored and assigned tickets to technicians using Magic and Remedy.
• Performed as an Administrator on WindowsNT servers, Windows2000 server and Novell, Exchange servers. Cisco IP/ VOIP / Portal / confidential.
• Installed and tested multiple software products supported by confidential. Set up switches, hubs, cables for LAN, WAN.

Confidential

Field Service Technician

Responsibilities:

• Installed LAN and WAN for Confidential for travel agencies all over the United States.
• Responsibilities included site surveys, installation of numerous platforms such as Windows 3.1, Windows 98/95, and Novell versions 2.15 - 4.1, Frame relay to include troubleshooting. Installed LAN and WAN for American Airlines (SABRE) to travel agencies in Washington, D.C., Maryland, Virginia, and West Virginia.