Development Manager Resume Melbourne, FL - Hire IT People

TECHNICAL SKILLS

Working Knowledge: SQL, mySQL, MS Access, ASP, AJAX, JavaScript, JSON, jQuery, API, XML, CSV, HTML, CSS, PHP, ColdFusion, Agile, Linux, MS Server, SCM

Experienced: VB.NET, C#, Visual Studio, Git, WordPress, Drupal, Joomla, Dreamweaver, Google Analytics, Google Webmaster, cPanel, CDN, SEM, SEO

AREAS OF EXPERTISE

Organization / operational leadership
Project management
Building, contributing to, enabling & enhancing top teams
Proven record of Customer service / Customer satisfaction
Relationship building through effective communication
Rapid identification and acquisition of client enabling technologies
Facilitating client success though application enablement using translation of need into business solutions
Tenacious problem solver/opportunity generator. Highly attentive and responsive to all customers, both internal and external.
Solving internal and external client challenges

PROFESSIONAL EXPERIENCE

Confidential, Melbourne, FL

Development Manager

Responsibilities:

Supported Sales in opportunity generation with rapid evaluation of key requirements and then developed collateral to close successful and profitable engagements.
Rapidly developed over 100 “statement of needs documents”, meeting tight confidential’s to win 75% of bids. Resulted in excess of $500K in top line revenue.
Provided application development and legacy maintenance of structured (database driven applications) and unstructured data solutions, as well as marketing front - end solutions. Over 500 site applications developed and maintained for over 200 databases, hosted across 20+ servers.
Created and managed client intranet tools, e.g. forms, mass mail, and newsletter distribution to support information acquisition and delivery.
Performed forensics for web sites that were hacked, updating application code to remove and prevent further intrusion. Developed and provided guideline procedures and documents to prevent future occurrences. This led to net new clients through demonstration of team/individual capabilities in this area.
Built sales collateral including solution line cards, new service offerings, proposals, RFQ, etc. resulting in highly effective existing client perpetration, retention and growth as well as new client acquisition.
Drove initiatives to enhance the customer experience and improve measured satisfaction from 2.5 out of 5 to greater than 4.5 out of 5.

Project Coordinator

Responsibilities:

Worked with the Application Development team and customers to develop project timelines and resource requirements. Then conducted regular status meetings to identify barriers to successful project conclusion and track progress against the established timelines. Typical projects ranged from 3 months to a year with a project on-time completion rate of 80%.
Rapid generation of change orders ( <2 business days) to meet evolving customer requirements and expectations. Utilized Agile processes to react to client changing needs identified during the life cycle of the project.
Managed up to 10 concurrent projects with high customer satisfaction across multiple internal teams including development, engineering, sales, service desk and leadership.
Created formal testing procedures to ensure customer requirements were met.

Web Developer

Responsibilities:

Built, Tested, and Delivered multiple application systems for customers. Requirements based Testing, Documentation, Code Optimization, Maintenance, and Improvements to existing systems.
Created database designs to meet project requirements, e.g. triggers, stored procedures, views, Transact-SQL and optimized SQL queries for data manipulation and connection to application code. More than 100 databases managed which ranged from 50 - 300 tables each.
Educated internal and external customers on system improvement for existing solutions. Demonstrated solution features though interactive training sessions.
Self managed project development lifecycle from identification of requirement though final acceptance and delivery. Continued interaction with customers resulted in additional revenue opportunities.
Identified industry best practice improvements to address specific client business verticals (e.g Healthcare, Education, Hospitality, etc.).

Confidential, St. Petersburg FL

Assistant Manager

Responsibilities:

Managed customer interactions, working with a diverse clientele (students, faculty, administration, community) to deliver educational materials such as textbooks, software, and others as required.
Managed employee schedules, performance, day-to-day tasking and training of both hard and soft skills.
Provided primary supply chain management to ensure appropriate inventory levels in order to meet evolving requirements. Managed text book buyback program to increase used inventory by > 30% which led to higher gross profit for the stores.
Worked closely with facility to adjust to changing textbook requirements and with registrars to adjust to enrollment fluctuations.

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Development Manager Resume

Melbourne, FL

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