SUMMARY:

• Wide - ranging IT SDLC experience comprising system/business analysis, system design & development, system testing and system support projects covering various verticals like Confidential (OSS/BSS), HealthCare, Industrial Integrated Systems, Financial Data Processing systems, MIS, HRMS, Retail & Hospitality, e-Commerce and Content Management, Infrastructure Support, Non-profit, Problem Management and Customer Experience, Product Management.
• Around 9 years of strong Quantitative Project Management experience working closely with highly imputed clients, vendors and business partners, managing onshore-offshore units, Project Plans and SMP, Scope, Time and Cost Mgmt, Risk Mgmt, Estimations, Quality Assessment, Audits, PMR, project Maturity Level Evaluation.
• Expertise working in Waterfall and Agile delivery process models.
• Experience working as Scrum Master/Scaled Agilist and Agile PM
• Expert in agile and waterfall project management methodologies. Able to manage large project across multiple location, different time zone, Onshore and offshore teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
• Work Attitude.
• Deliver as per specifications with added value. Always looking Confidential efficient work and best quality of deliverables with customer satisfaction in mind.

TECHNICAL SKILLS:

IT Project Lifecycle & Project Management: Requirements Analysis, ROI Analysis, Costing & Budgeting, Project Scheduling, Testing/QA/Data/Support, Optimization with Automation, Layout and Implement Efficiency plan, Custom Software Development, Manual & Automation Testing, Capability Building, System Migrations/Integrations, Enterprise wide Implementations, Implementation of Agile with Waterfall Projects

Value-Added Leadership: Cross-Functional Supervision, Team Building & Mentoring, Client Relations &, Presentations Business & IT Planning, Vendor Management, Innovation

Language O/S: COBOL, CICS, DB2, IMS DB/DC, Java, CORBA, HTML, Servlets, Windows, Unix, OS390, JCL, XML, Java J2EE

Tools: SPLUNK, HADOOP, Jira, Rally, VSS, Keynote, Dynatrace, Quality Center, AOTS, Winrunner, JIRA, Virtualization Service (Lisa), BIG Data/Hadoop Eco System (Trained) covering MapReduce, PIG, Hive, HBase, Sqoop, Flume, Zookeeper. Adobe Experience Manager for Content Management, Microsoft Project, MS Visio, MS Excel Power point, Kana Response, Share point, Crystal Report, Versionone

Products: Siebel 6.0 -10, Clarify (OMS, CRM), SalesForce

Domain Acquaintance: Cloud framework and implementation (PaaS/IaaS/SaaS), Health Care, Confidential (OSS/BSS)

PROFESSIONAL EXPERIENCE:

Confidential

Sr Project Manager Consultant

Responsibilities:

• Provide Technical Consultancy to improve response time for Mobile and Web pages from 10-13 Sec to less than 3 Sec.
• Partner with Key Stake Holders like Environment Management, Architect, Plat form Engg Team to Drive Performance Improvement POC’s.
• Propose and implemented POC’s and Improved Response time by less than 3 Sec, Saved cost by reducing network traffic on web as well as Akamai serve
• Generate Performance Result and update leadership on Progress

Program/Sr Project Manager

Confidential

Responsibilities:

• Single Point of Contact to Director and above for Business Critical issues reported in Production for all Digital applications
• Generate Reports through Defect Manger and update Confidential & Confidential ’s Business Client on issue and action taken for resolution
• Monitor and Track SLA, Handle escalation
• Providing oversight for all projects, including issue management, risk management and timely completion of project deliverables.
• Recommend solutions to Improve order Conversion/success Rate
• Reduce error volume and improvement of System reliability (e;g error reduction)
• Proactive - Analysis of Customer Struggle through daily review of trends and regular CSAT/session, Deep Dive
• Reactive - Daily analysis of operational trends for potential issue, Analyse and support the resolution of identified issues
• Daily Pulse call to analyse the system health(Sales Volume, conversion trend, error rates etc)
• Weekly recommendation on how to improve customer experience

Sr.Project Manager

Confidential

Responsibilities:

• Work Closely with Confidential & Confidential ’s Business Client, Executive Director, Senior Technical Director IT and business leads, Confidential delivery teams Confidential onsite & offshore to transform Confidential & Confidential Digital experience roadmap
• Lead Onshore Offshore in access of 130+ team size with Multi location and various geography
• Implement SOAP ./ REST based web services
• Program organization, planning, review progress, work stack management, change control, preparation of Statement of Work which is contract between Confidential and Confidential & Confidential including responsibility for managing customer expectations and customer relationship
• Deliver Data to Confidential, IST, UAT and E2E team in excess of 15K + per quarter
• Providing oversight for all projects, including issue management, risk management and timely completion of project deliverables. Managing and resolving project escalations
• Work Closely with Release manager for Environment Availability and preparation of Data loan in Test Environment
• Highlight and remove impediments for Test Data Creation
• Publish Data request Cutoff date, Dependencies, Data Limitation and identifying work around
• Establish, Document and Streamline Process for Test Data Operations
• Provide Solutions on improving Test Data availability and shift left strategy, Like implementation of Lisa (CA Tool)
• Establish and create a operational Lab for Production Data
• Manage project within timelines in terms of migration, deployment and ad-hoc deliverables
• Continuous issue resolution and status reporting to client manager on daily basis
• Work closely with client management & PMO team for on-boarding additional billable resources

Sr. Project Manager

Confidential

Responsibilities:

• Initiate and drive client meetings. Track overall project status during team meetings and/or in scrum calls.
• Coordinate with the partners/vendors and other application teams on issue resolutions
• Experience of applying the process areas defined in CMM Maturity Level 5 in all the aspects related to Project Management
• Plan and execute transition, track and share status with all stakeholders
• Highlight issues and risks and provide resolution with proper action or mitigation plan
• Contribution and coordination in Governance activities and finalizing contractual documents
• Key Process Areas: Transition Management, Release Management, Service Management, Operation Management and Project Management
• Sale Support / Client Engagement Role for new or existing deployments, RFP, SOW, Sales Presentation Creation experience

Sr Project Manager

Confidential

Responsibilities:

• Under the directive of Organization‘s capability building drive, I had been tasked to build a core team in the area of Siebel CRM.
• For this purpose, a pool of resources was being ramped up which will cover the core major areas of
• Functional understanding
• E2E process flow
• Architectural understanding
• Product configuration
• Non-core customization and
• Implementation methodology
• Support Confidential Pre-Sales team on Providing Technical insight in CRM processes and tools
• Provide Trained Resources in CRM Domain

Project Lead

Confidential

Responsibilities:

• Involved in tracking and enabling smooth knowledge transition of application in project initiation phase
• Providing technical and functional guidance to Mainframe team members
• Actively involved in resolving technical issues within quick turnaround time
• Coordinate with onsite client architects on deliverables and timelines, Conduct reviews of deliverables
• Understanding team issues and resolving it on time, Project level involvement in project management activities
• Organization level involvement in conducting interviews
• Attending Project Management and Client status meetings

Confidential

Systems Executive

Responsibilities:

• Analysis of Business requirement document, Mid-level estimates based on project scope
• Raising queries and providing solutions by constant interaction with Onsite counterpart/ client
• Preparation of high level design document, functional and technical specification preparation
• Mentoring team to learn LMS functionalities, batch flow and existing upgrades
• Collaborating requirement scope change to different design phases
• Peer review of deliverables (Program module & UTR)
• Support in SIT includes SIT script preparation & review, defect analysis and script execution
• Attending Project Management and Client status meetings

Confidential

Software Engineer, Consultant

Responsibilities:

• Carry out impact analysis and design Technical specification
• Development and Testing activity, Y2K Impact Analysis and Implementation
• Development and Configuration of Software Development
• Overseas assignment - Coordinate in all activities and initiate proper handshake with offshore
• As a programmer, actively involved in analysis of programs and preparation of specifications. Impact Analysis of the programs and preparing hit list of the date variable using MF-revolve and modification of existing code and review

Confidential

Associate Consultant

Responsibilities:

• Thoroughly follow development lifecycle to implement Loyalty Management System in HSBC across various global locations
• Interact with onshore business client to understand business requirements
• Responsible for carrying out Impact Analysis, preparing functional and technical specification and development
• Provided SIT and UAT batch support
• Represent in Project Management Calls
• Mentor and impart functional knowledge with new team members