Program Manager/Director Resume Bethesda, MD - Hire IT People

PROFESSIONAL EXPERIENCE:

Program Manager/Director

Confidential, Bethesda, MD

Responsibilities:

Oversaw projects in a matrix organization while managing cost, staff, customer expectations, and sub - contractors
Consistently earned excellent CPARS ratings over a period of four years
Modernized a content management system (SharePoint, FAST4SP Search) making unstructured data searchable that resulted in tenfold increase in application usage
Reduced time and cost by deploying a secure, mobile-based (iOS, Android), cloud solution enabling tracking of personnel during emergencies
Consolidated disparate systems and reduced infrastructure footprint by developing an enterprise performance management system based on MS Azure Platform-as-a-Service
Negotiated scope of a Firm-Fixed-Price (FFP) contract resulting in 25% increase in revenue while successfully delivering a project near cancelation by proposing a different approach
Reduced development time by 20% while improving software quality by revamping processes in the first three months of a contract win
Expanded company business through proposal writings, oral presentations, and participation in industry (ACT-IAC) and company sponsored events

Enterprise Architect/Project Manager

Confidential, Vienna, VA

Responsibilities:

Oversaw multiple initiatives consisting of application development, systems integration, and virtual infrastructure development, as the project or technical lead
Improved end user collaboration and their access to corporate applications and information by implementing a portal based integrated platform
Enhanced software quality by promoting a user-centric design and empowering a focused group of Field Operation staff to identify requirements and provide continuous feedback
Pioneered agency-wide implementation of virtualization, Single Sign-On, and Identity Federation for smarter investment and improved operations support
Evangelized benefits of Service Oriented Architecture (SOA) methodology and presented a SOA adoption strategy to the ATF Executive Team
Led deployment of core SOA infrastructure for managing web services across the enterprise
Evaluated client’s Service Desk processes and tools in terms of ITIL best practices and provided a comprehensive set of recommendations for improvement

IT Consultant

Confidential, Maryland

Responsibilities:

Improved Customer Support personnel’s access to customer information by developing a Service Desk application using Java, JSP, and AJAX
Architected a Digital Asset Management solution providing end users secure and ubiquitous access to their digital library
Trained IT professionals and managers in Java and J2EE

Senior Consultant

Confidential, Rockville, MD

Responsibilities:

Enabled clients provide their end users access to digital assets (files, images, videos) by implementing and customizing Digital Asset Management solutions

IT Specialist

Confidential, Charlotte, NC

Responsibilities:

Enabled insurance companies retain and increase their customer base by developing self-service web portals using J2EE and Oracle technologies
Learned cutting-edge J2EE technologies and developed frameworks for easier adoption by the team members