AREAS OF EXPERTISE

12+ years IT PM experience/ 7 years Scrum Master experience - hybrid Waterfall/Agile project environments: Led end-to-end PMLC/SDLC activities of large and small multiple, simultaneous projects - budgets: $10M - $100M+ - Led project teams: 15-75+/scrum teams 2-5 (domestic/off-shore) - Project Management Methodologies: Agile/Scrum, Waterfall - Agile/Scrum Transition Change Coaching - Waterfall/Agile Hybrid Project Management - CSM/Certified Scrum Master : Release/Sprint Planning - User Story Development - Estimating - Product Backlog Grooming ­ - TDD - ATDD - CI - Kanban - Requirements Gathering/Analysis - Project Document Development: Project Governance structure , Project Charter, Project Plan, federal Advanced Planning Document (APD) funding request, Communication Plan, Statement of Work, Scope Statement, WBS - Project Prioritization: NPV/IRR analysis - MS Project Schedule Development , Progress Tracking , Reporting - Critical Path Methodology - Resource Management - Change Control Management - Risks/Issues Management - Budget Estimating/Development – Cost/Schedule Performance Indices , Variances: Earned Value ) – Project Status Tracking and Reporting – Meeting Facilitation : Stakeholder, Customer, Team – SharePoint site: Administration, Development – Communications: Internal/External Stakeholders/ Customers /Vendors/ Contractors – Manage Customer/Stakeholder Expectations – Conflict Mgt./ Resolution – Customer/Market Survey Development – Cloud Platforms: Infrastructure/ IaaS – SaaS – Data Centers – Database Development – ETL data migration Process – Data Analysis – Data Normalization – UI project work – UAT – Test Case Development – Requirements Traceability Matrix – KP I determination/Mgt. – Process Improvement/Process Mapping – Product Roadmap Envisioning/Development – Excellent Written and Oral Communication Skills – Effective Interpersonal Skills – Matrix Mgt. model experience ­–=

TECHNICAL SKILLS

• Jira
• Rally
• MS Project
• Excel
• PowerPoint
• Visio
• SharePoint
• Access
• Word
• Google Docs.
• Lotus Notes
• Outlook
• Skype for Business
• Trello
• Box
• Slack
• WebEx; Survey Monkey.

PROFESSIONAL EXPERIENCE

Confidential, Oakland, CA

Senior IT Project Manager

Responsibilities:

Provided end-of-project guidance and leadership to development teams in requirements gathering and refinement/”grooming”. Collaborated with development team, to identify process steps, utilized use cases to develop end-to-end data migration process maps from data extraction through data load via vendor WebMD web data tool using ETL process, to confidential cloud service, culminating in customer (employee) health management report/s. Developed end-to-end project plans based on progressive development framework in collaboration with development and data teams. Coached team in proper Change Management framework and implementation, risk/issues/ action items management. Provided guidance in SQL code version control/management preparatory to deployment in Confidential Cognos tool. Used Agile/Scrum philosophy to improve project system design, requirements gathering, project planning, team collaboration and communication, and to provide guidance to nurture and enhance team cohesion.

Confidential, San Francisco, CA

IT Project Manager/Scrum Master

Responsibilities:

As Scrum Master, provided Agile/Scrum transition/change coaching, supported and coached Agile/Scrum teams new to Agile Scrum in user story development, story point estimating, Backlog Grooming, and provided guidance to facilitate Daily Stand-ups with globally dispersed (India, U.K., Canada, Singapore, Beijing) Scrum teams. Coached teams in Release/Sprint Planning, to conduct effective Retrospectives, as well as liaised with stakeholders, Product Owner and development team to redress obstacles and barriers to success. Extensive use of JIRA and Rally to manage and monitor Agile Scrum team work: backlogs, features, issues, estimate/re-prioritize user stories and bugs, manage velocity, track and report story points. Developed and implemented Risk/Issues management framework, managed via IaaS SharePoint 2013 site and Box. Worked with IaaS Director and teams (3) to strategize and plan quarterly infrastructure Engineering/IaaS project prioritization, initiated project governance framework. Agile Scrum Coach to SaaS - Cloud PC development team. Provided management, oversight and reconciliation of planned vs. actual contractor quarterly budgets. As IT PM, led global effort (EMEA, APAC, AMER), in data center labs migration to ECS-Enterprise Cloud Svc. ( Confidential ’s private cloud), working with corporate senior leadership and lab owners to inventory infrastructure assets and service contracts, managed project communications, developed project plan. Project Manager for Confidential team, collaborating with Confidential team in migration of Skype for Business to vNext framework, as well as providing PM oversight for an Confidential / Confidential data center move project in WA. Served as IaaS team SharePoint site administrator.Confidential, Oakland, CA

Database Developer

Worked with Director of Department of Quality, Safety, and Resource Management , Business Analysts, and DBAs to perform data normalization and develop MS Access database for patient quality data migration. Collaborated with teams in ETL data transfer process.

Confidential, Oakland, CA

IT Project Manager/Scrum Master

Responsibilities:

Collaborated with 7 regional teams to manage MS Project schedules . Managed all project Risk/Issues/Action Items and Change Control processes through the project ICD -10 SharePoint site; conducted weekly RAID review with ICD-10 project teams ( 75+ team members ), working to update and reconcile changes in project RAID items with operational project plan and compliance requirements. Collaborated with DevOps to facilitate the upgrade of 180+ applications, verify compliance criteria for successful completion, Worked with Regional Team Leads (RTLs) in compliance verification related to Reporting & Analytics: Critical Reports . Collaborated with project managers, leadership in Community of Practice for Reporting & Analytics and Organizational Readiness monthly meetings prior to ICD-10 go-live. As a Scrum Master, supported Agile/Scrum teams with estimating, planning, scheduling, grooming, and facilitated, User Story Development, Sprint Planning, Review, Retrospectives, and Daily Stand-ups, as well as liaised with stakeholders, Product Owner and development team to redress obstacles and barriers to success in an Agile/ Scrum environment. Extensive use of MS Project/Jira to build and manage project schedules, budgets, resource allocation, dependencies, performance (EVM); Monitor: features, issues, estimate/re-prioritize user stories and bugs, manage velocity, track and report story points As PMO Project Manager/SharePoint administrator responsible for ICD-10 SharePoint 2007 – 2013 migration, and developed ICD-10 SharePoint archive strategy .

Confidential, Redmond, WA

Project Manager

Responsibilities:

In preparation for Confidential ’s FY2016 budget cycle, conducted procurement cost analysis: data research, collection, aggregation and analysis to re-evaluate end-to-end, corporate-wide procurement processes based on analysis of current contracts, SOWs. This analysis used to narrow rate card variability within similar job classifications to reduce future aggregate rate thresholds. Engaged onshore/offshore procurement managers, business segment managers and stakeholders to identify opportunities for effective cost management of external resources and supplier performance. Analyzed Supplier PO spends among similar job classifications, performed data normalization and ETL data migration among several databases, as well as with MS Excel, evaluated procurement contracts/agreements, SOWs and processes related to suppliers, contingent workers, as well as supplier quality, total cost evaluation, and multiple sourcing to reduce or eliminate expenses related to inefficient or obsolete engagements, provided data analysis as to validity and accuracy of Confidential ’s rate card variability. Developed graphical dashboards and reporting documentation to effectively present current cost inefficiencies and planned cost containment strategies as they pertain to contingent labor rates for presentation to Confidential budget committee.

Confidential, Olympia, WA

IT Project Manager/ Scrum Master

Responsibilities:

Effectively collaborated with Confidential  state health care directorates (Health Benefits Exchange (HBE), confidential (Centers for Medicare & Medicaid Services (CMS)) – (70+ team members) on the $36M ESAR project, phase 1 to develop Washington’s Health Benefits Exchange (HBE)/ Health Plan Finder ( Obamacare ) state Web portal rules eligibility engine. Involved in management of $36M budget (MS Excel) tracking budget variances, burn rates, budget-task allocation. Led interdepartmental weekly confidential Web portal Maintenance & Operation, change request (CRs) management process and risk/issues meetings with project staff and WA state officials, using (MS Access/SharePoint) to evaluate and strategize risk/issue dynamics. Extensive use of MS Project/Rally to build and manage project schedules, budgets, resource allocation, dependencies, performance (EVM); Monitor: features, issues, estimate/re-prioritize user stories and bugs, manage velocity, track and report story points. Monitored/forecasted project resource allocation/utilization. Coordinated efforts with internal and external partners to develop and manage MS Project tools and to unify multiple schedules into a master schedule. Worked with UI designers (and UX designers) to design and shape unique, user product experiences. Collaborated with stakeholders, development team, and other PMs, to develop/revise various project artifacts (charters, budgets, status reports/dashboards, SOWs). Worked with project managers and state and federal health agencies (HBE, HCA, and CMS) to plan and develop federal Advanced Planning Document (APD), $52M budget package for phase 2/3 of ESAR. Managed project - related functionality and maintenance of MS SharePoint site/sub-sites. Utilized MS PowerPoint to present weekly status presentations to WA state officials and PMO. Directed internal teams of 15-45 members. As a Scrum Master, supported Agile/Scrum teams with estimating, planning, scheduling, and facilitated User Story Development, Release/Sprint Planning, Review, Retrospectives, and Daily Stand-up meetings, as well as liaised with stakeholders, Product Owner and development team to redress obstacles and barriers to success in an Agile/ Scrum environment. Agile/Scrum transition/change coaching. Facilitated and guided development team in process/performance improvement.

Confidential, Irvine, CA

Project Manager/Data Analyst

Responsibilities:

Solely responsible for corporate revenue/ customer call center data aggregation and analysis; developed revenue data trends/forecasts by geographic sales region and product family; aggregated and analyzed call center performance metrics, performed Web analytics for Confidential web site, and full graphical data reporting to senior management through dashboards and PowerPoint presentation materials . Used advanced MS Excel functionality to identify revenue data trends, anomalies, and performed discovery to determine cause and effect of anomalies for analysis and reporting. Sophisticated use of MS PowerPoint functionality to present status, project team performance and revenue data analysis. Used Survey Monkey to develop and manage web-based customer surveys /data and developed data reporting documents. Developed MS Access database to capture specific customer/product/revenue data.

Confidential, Irvine, CA

IT Project Analyst/Scrum Master

Responsibilities:

Provided accountability for $80+M budget (Spend/Burn Rate, Variances, and Forecasts) , project financials, resource allocation and utilization, risk and issue management, interdepartmental status reporting for project. Joined with stakeholders, project managers, development team in requirements gathering/ analysis. Managed multi-million dollar MS Excel project budget. Conducted risk/issues assessment and contingency planning with project managers and team on an on-going basis. Worked with project managers to monitor and manage change process and scope. Developed and presented weekly MS PowerPoint status report to senior management. Extensive use of MS Project/JIRA to build and manage project schedules, budgets, resource allocation, dependencies, performance (EVM); Monitor: features, issues, estimate/re-prioritize user stories and bugs, manage velocity, track and report story points.. Provided guidance and oversight for 35+ team members. Worked with UI designers (and UX designers) to design and shape unique, user product experiences. As a Scrum Master, supported Agile/Scrum teams with estimating, planning, scheduling, grooming, and facilitated, User Story Development, Release/Sprint Planning, Review, Retrospectives, and Daily Stand-ups, as well as liaised with stakeholders, Product Owner and development team to redress obstacles and barriers to success in an Agile/ Scrum environment.

Confidential, Monterey, CA

Project Manager

Responsibilities:

Directed business strategy and business planning for accounts receivable finance brokerage firm. Collaborated with graphic/ UI designers (and UX designers) to design and shape unique, user web experience, and create company marketing collateral. Reviewed with clients the intake process ensuring they understand how facility will operate. Managed establishing new clients in line with Credit Approval Request. Insured familiarity with any pre-funding conditions set out in Credit Approval Request for each new client. Established new debtors are identified and procedures followed regarding their credit approval. Reviewed incoming schedules, invoices and supporting documents to ensure receivables purchased are appropriate and credit policy compliant. Made verification calls on receivables in line with credit policy and in line with targets for client level and portfolio level verifications. Managed client funding process ensuring any advance and / or reserve release is in line with credit policy and any issues / concerns / future dilution has been addressed or disclosed to factor. Reviewed active client agings to ensure upcoming aging concerns are being reserved and targeted for collection calls. Ensured any potential dilution to collateral (charge-backs, disputes, shortages etc.) is managed.

Confidential, Monterey, CA

IT Project Manager/ Scrum Master/ UAT Software Tester

Responsibilities:

Directed/collaborated with 45+ team members (software developers, PMs, and U.S. and confidential) for requirements gathering/analysis and user-acceptance testing of military-based foreign language learning software, and to systematically test application functionality based on business/software requirements and test cases. Project budgets were in excess of $10M. Developed requirements traceability matrix. Responsible for identification, analysis, tracking and reporting of software bugs. Developed documentation to facilitate management and tracking of requirements, test cases, software defects, UAT certifications, and change management process. Determined acceptance criteria to validate acceptable application behavior and that unacceptable behavior did not exist prior to release to production to all branches of the U.S. Military and other federal agencies. Extensive use of MS Project/JIRA to build and manage project schedules, budgets, resource allocation, dependencies, performance (EVM); Monitor: features, issues, estimate/re-prioritize user stories and bugs, manage velocity, track and report story points. Facilitated weekly status meetings with military officers and L3 staff. Worked with UI designers (and UX designers) to design and shape unique, user product experiences. As a Scrum Master, supported Agile/Scrum teams with estimating, planning, scheduling, and facilitated User Story Development, Release/Sprint Planning, Review, Retrospectives, process/performance improvement, and Daily Stand-up meetings, as well as liaised with stakeholders, Product Owner and development team to redress obstacles and barriers to success in an Agile/ Scrum environment. Provided Agile/Scrum transition/change coaching.

Confidential, Monterey, CA

IT Project Manager – Product Development/ Scrum Master

Responsibilities:

Led simultaneous multi-million dollar, end-to-end projects in excess of $15M, collaborated with interdepartmental (matrixed) teams (55+ team members), external stakeholders/customers/state and federal agency directors in the initiation, planning, execution, monitoring and closure of large and medium sized projects. Gathered/analyzed requirements from customers and stakeholders. Collaborated with Confidential Product Management to develop and continually refine product roadmap. Utilized NPV/IRR analysis to determine project feasibility/profitability. Determined performance goals to develop KPI metrics and established work strategies to meet KPI metrics. Extensive use of MS Project/JIRA to build and manage project schedules, budgets, resource allocation, dependencies, performance (EVM); Monitor: features, issues, estimate/re-prioritize user stories and bugs, manage velocity, track and report story points. Used MS Excel in the development and maintenance of multi-million dollar project budgets and financials. Managed risk, issues, and change management process to maintain scope, budget, and schedule integrity. Worked with UI designers (and UX designers) to design and shape unique, user product experiences. As a Scrum Master, provided Agile/Scrum transition/change coaching, supported Agile/Scrum teams with estimating, planning, scheduling, and facilitated Sprint Planning, Review, Retrospectives, and Daily Stand-up meetings, as well as liaised with stakeholders, Product Owner and development team to redress obstacles and barriers to success in an Agile/ Scrum environment. Matrix Mgt. organization structure.