SUMMARY:

• Results oriented Program & Project Management professional with strong blend of business, technology, and hands on development experience.
• Extensive experience building PMOs, developing project management best practices, project metrics, project templates, and project reporting standards.
• Strong experience installing and integrating applications with ERP and CRM systems.

TECHNICAL SKILLS:

Applications: MS Project/Project Server, SharePoint, Salesforce, MS Visio, Team Foundation Server (TFS), JIRA, Confluence, Clarity, Version One, Tableau, JDA, TIBCO Spotfire, Internet Information Server (IIs), Tomcat, Apache, MS Navision ERP System, SOAPUI

Technologies: .Net Framework, ASP.Net, C#, MVC, Web Forms, SQL Server, HTML, XML, Java, JavaScript, CSS, Bootstrap, Responsive Design, Ajax, SOAP, REST, HTTP, Sybase SQL, Perl, Cobol, JCL, Easytrieve, Unix Script.

PROFESSIONAL EXPERIENCE:

Program Manager

Confidential

• Managed technology program s for Data & Analytics team responsible for developing new Data Warehouse, and Big Data applications.
• Worked with Data & Analytics team to develop web application for filing new SEC N - Port and N-Cen filing.

Sr. Program Manager

Confidential

• Worked directly with C-Level managers from Accounting, Finance, logistics, and Legal to develop strategy and processes to support integration of new legal entity.
• Automated process increased purchase order through put approximately 30%.
• New Pricing module estimated to increase revenues by millions each quarter.

Sr. Project Manager

Confidential

• Organized and managed project team to create comprehensive product documentation to support the launch of a new enterprise Software-as-a-Service (SaaS) application.

Sr. Project Manager

Confidential

• Rolled out Salesforce1 (SF1) to Wealth Management team; Wealth Advisors used their personal devices to install and use SF1.
• Managed SimCorps’ Validation & Testing (V&T) process; worked closely with Sim corp to correct issues/errors found, while keeping business informed of developments.
• Upgraded system from Version 5.1 to 5.6 in three jump weekend upgrade; validated all feeds, financial instrument calculations, and User access.

Digital Product Manager

Confidential

• Managed 10 person Agile team in design and implementation of large new ecommerce website; this highly functional website allowed credit card customers to perform transactions such as > balance transfer, request credit line increase, report card lost or stolen, add additional users, view transaction history, and much more.
• As Product Owner, worked directly with senior marketing managers to develop website features, strategy, and ensure site met legal compliance in Canada and the USA.
• Represented Agile team during large planning sessions using the SAFe (Scaled Agile) Agile Framework.

Director

Confidential

• Established project management best practices, project delivery standards, project metrics, and scorecard for all projects managed by company. Worked with consulting firm to migrate team onto Salesforce Platform
• Delivered large ecommerce/CMS websites using Episerver platform; projects included responsive design, Catalog/ SKUs, Cart, and Payment gateway.
• Integrated ecommerce websites third party applications - Marketing (SilverPop, Bronto); Tax (Avalara); Shipping (FedEx), Payment gateway (Authroize.Net); ERP systems (Prohet 21, Oracle, Great Plains), and CRM systems (SPM, MS Great Plains).

Project Manager

Confidential

• Delivered large web based Health Insurance Claims & Benefits system for use by current and past employees.
• Developed all project artifacts including - Project Charter, Project plan, Project Timeline, Communications plan, Risk Plan, Visio document outlining data feeds, modules, application inputs and outputs.
• Worked closely with clients Trading Partners ( Confidential, Confidential ) to establish specifics for EDI 837 claims transactions and 835 claim payment advises

Lead Consultant, Project Manager

Confidential

• Led consulting team in analysis, requirements gathering, and delivery of custom software solutions built on the Microsoft .Net Platform. All projects were delivered using the Agile Scrum methodology
• Health Science Industry (IDEX)
• Engaged client in three week Envisioning project designed to identify client requirements for creating new eCommerce website with Content Management System (CMS).
• Developed high-level requirements (Epic Stories), Project Charter, Project Brief, and Project Budget.
• Transportation Industry Client (Railroad - TTX)
• Lead Software development team in creating web application that interfaced with client’s Supply Chain module of SAP system.
• Managed integration with backend SAP logistics module; worked with SAP vendor to identify features necessary for SAP BAPI to talk to web application.
• Created Wireframes, mock-ups, and prototypes (clean HTML pages) for review and sign-off by client.

Sr. Project/Program Manager

Confidential

• Managed Digital, Client-Server, Warehouse, and Infrastructure projects for Tribune’s PMO using Agile and Waterfall methodologies and helped re-organize PMO and develop Best Practices for delivering projects.
• Led initiative to push Tribune newspapers content for eight newspapers to various mobile platforms, including iPad, Kindle, and Android.
• Managed Tribune Internet Re-Design (TISR) project which included:
• Built-out two state-of-art datacenters in Chicago and LA with over $5 Million in hardware including Nexus 2k, 5k, and 7k switches, F5 Load-Balancers, ESX Host, P2V and V2V migrations, new SANs, and a host of appliances.
• Project budget over $15 million (direct) with 25 dedicated project resources and approximately 15 “swing” resources.

Product Manager

Confidential

• Product Manager for consumer website EB.com; managed technical team in delivery of new initiative to move all encyclopedic content to web based digital space.
• Developed and owned 12-Month Product roadmap, complete with product features, release dates, and prioritized product backlog, and estimated stories.
• Acted as Scrum Master and Product Owner in Agile Scrum environment; tailored Agile process and adapted best practices to fit company’s environment

Product Manager

Confidential

• Product Manager for Software and Hardware products offered to a global mail processing industry.
• Developed product roadmap for PCS software suite, identified and bundled product features and release schedule, worked with technical architect make system robust enterprise system.
• Attended national shows as product expert, performed product demos.
• Used Salesforce to track status of potential sales; order long lead-time parts/supplies once Salesforce showed 80% probability of sale.
• Setup new leads and opportunities in system for Sales team.