SUMMARY:

• Over 14 years of global experience creating and deploying consumer offerings within Financial Services, Retail and Insurance space. Solution - oriented problem solver with excellent verbal and written communication skills. Being a certified scuba diver and a half marathon runner, I have a lot of stories to tell that I use to break the strongest of ice with the most introverted engineers to make them more approachable.
• Proven track record at turning new web and mobile ideas into fully launched and marketable products by building successful cross - functional teams, and fostering a culture of design-driven product development and innovative user experience.

TECHNICAL SKILLS:

• Analytical
• Creative
• Certified Product Owner
• Certified Scrum Master
• Certified SAFe Agilist
• Product Management
• Negotiation
• Strategic Planning
• Coaching

PROFESSIONAL EXPERIENCE:

Product Manager

Confidential

Responsibilities:

• Create a scalable product by capturing and prioritizing features based on customer needs and market trends
• Deliver business and technical requirements to cross functional teams to design custom solutions
• Collaborate extensively with the User Experience and Engineering teams to bring solutions to market
• Focus on consistency across Android and iOS apps, respecting native design recommendations
• Mobile app hit ~2mm installs with an NPS score of 51 and an app store rating of 4.6/4.4 iOS/Android
• Delivered a new upsell experience, increasing paid conversion by 18% in the first week
• Created and owned the product roadmap
• Maintained a bi-weekly shipping cadence to both the Google Play Store and the Apple App Store

Product Manager/Scrum Master

Confidential, San Francisco, CA

Responsibilities:

• Led development of a mobile product that generated $1m+ revenue for a pilot customer in the first month
• Drove internal adoption of design-driven iterative software development process, resulting in improved UI/UX
• Led the redesign of responsive Startup Accelerator website, increasing start-up applications by 30%
• Developed v1.0 of dashboard to track user engagement of Reservation service increasing revenue by 25%
• Led the launch of Biometric Authentication pilot for Mobile app in 3 months, rolling out to 800k users in 2016
• Designed usability studies for a mobile analytics product and a crypto currency product using 20 volunteers
• Extensively used JIRA, Confluence, Balsamiq, Visio, WordPress and SharePoint
• Built relationships by frequently visiting customer locations to get feedback on products and services
• Managed web products developed using JavaScript, CSS, HTML, AJAX/JAVA, Spring
• Managed development of iOS and Android apps and responsive websites

Strategy consultant

Confidential, Richfield, MN

Responsibilities:

• Created value proposition and detailed roadmap for the multichannel fulfillment (MCF) group’s new initiatives
• Presented change strategies by building relationship with stakeholders encouraging cultural change
• Established effective stakeholder engagement, communication and training plans
• Established project management documentation such as project plan, risk and issues log, stakeholder matrix, communication plan and RACI
• Identified issues by monitoring project activities which were resolved by efficient resource allocation
• Provided business consulting and knowledge expertise in strategic performance management methodologies

Product manager/BSA

Confidential, Richfield, MN

Responsibilities:

• Led product strategy, innovation and execution of web application along with 9 designers, engineers and QA team to deliver end product in an aggressive timeline of 4 months for 3 telco customers using Agile Scrum
• Created a “user experience culture” gaining buy-in across multiple organizations
• Owned the product backlog and prioritized user stories and conducted all Agile ceremonies
• Extensively used VersionOne, Basecamp, Visio, GoogleDocs and Sharepoint
• Managed product from market research to launch for three clients, attracting 60 sign ups right after launch
• Provided strategic consultation on system implementation involving third party
• Managed a web product developed using AngularJS/Symfony2 PHP Hypermedia

Lead BSA

Confidential, Philadelphia, PA

Responsibilities:

• Led initiative to develop data dictionary application to maintain a body of data describing application tables
• Led the development of an internal tool for Source to Target mapping to phase out the use of spreadsheets
• Determined operational objective by studying business functions, gathering information, evaluating output requirements and formats
• Monitored progress by tracking activity, identifying issues, recommending actions and publishing reports

Senior Business Analyst

Confidential, Newark, NJ

Responsibilities:

• Was part of the Correspondence component of the CPW Replacement Project, which aims at replacing BCBS’s existing medical management system
• Reverse engineered existing applications by creating and developing project documentation
• Assisted project team in developing and documenting Business Requirements Document (BRD)
• Maintained traceability matrix and Change Log for project tracking

Business Analyst

Confidential, Oklahoma City, OK

Responsibilities:

• Presented the online POS idea to the management
• Initiated and drove the effort by preparing estimates, project plan, budget, and resource requirements
• Led the initiative to follow Waterfall methodology since there was no process in place
• Conducted demos and walkthroughs with business and development teams
• Developed User Guide and trained the customer service staff (student workers)

Business Analyst

Confidential

Responsibilities:

• Assisted the business in identifying business needs and facilitated development of cost effective solutions
• Communicated with the business on a non-technical level and with engineers on a technical level
• Perform gap analysis to understand the requirements for future phases
• Conducted User Acceptance Testing

Assistant Manager

Confidential

Responsibilities:

• Played an instrumental role in increasing customer satisfaction ratings index from 81% to 89% within 2 years
• Improved customer retention in 2006 by 15% from previous five years
• Led training of new and existing staff, assessing skill levels and developing a plan of action for each employee to address strengths and weaknesses which increased employee loyalty reducing employee turnover to 1%

Consultant

Confidential

Responsibilities:

• Performed extensive data mining of transactional data to prove that transactions done by the Private Clients group of Confidential were not influenced by recommendations of the Investment Banking Group
• Acquired knowledge on transactional data from onsite team at the Client Services Division of Confidential in New York and New Jersey and shared it with the team offshore
• Tracked, reviewed, and trained offshore analysts to complete the task in an aggressive deadline of 7 months