SUMMARY:

• A highly effective Technical Project Manager / Program Manager with over 15 years of IT experience as a project point - man and pioneering architect reflecting outstanding leadership qualifications coupled with strong IT and business expertise. Maintaining focus on achieving bottom-line results while planning and implementing advanced technology and business solutions to meet a diversity of needs. Process and detailed oriented Project Manager capable of managing many projects of all sizes. Superior record of delivering simultaneous large-scale, mission-critical projects on time and on budget.
• Actively create and track Project Charter, Project Plan, Project Scope, Resource Plan, Schedule, Communications, Budget Management, Cost Avoidance, Change Management, and Risk Register.
• Successfully worked with and for the business to effectively develop and deliver IT project solutions for business issues.
• Actively track, communicate, and mitigate IT and business risk relating to project and solution delivery including developing key performance indicators, key risk indicators, mitigation strategies, and risk register.
• Proven capacity to communicate, document, and mediate opposing views to measurable resolution.
• Successful in overcoming challenging project management and/or business environments to fully complete projects.
• Manage resources for various cross-functional teams to identify, prioritize, and plan tasks across connected project initiatives, sourced documentation, and functional requirements.
• Effective time management across multiple projects.
• Knowledge and ability to work within PMO framework or independently to apply project management concepts from PMBOK, Stage Gate, Waterfall, and Agile methodologies.
• Successfully adapt to different corporate and IT cultures to successfully deliver IT projects and solutions.
• Manage business IT project expectations with appropriate communication and documentation.
• Experienced in executing multiple technology projects while directing all aspects of project lifecycle from conceptualization to implementation to operational support handoff.
• Strong team building and staff development skills.
• Comfortable with speaking and presenting to all levels of management.
• Customer focused project manager dedicated to fully owning projects end to end and delivering to customer satisfaction.
• Experience managing project teams of internal, contract, consultant, outsourced, offshore, local, and virtual team resources.
• Effectively indentified and outlined project critical path for focused project completion.
• Experience running projects of all sizes from end to end with product vendors, integrators, and consultants.
• Extensive work with vendor management for procurement, consulting, contract labor, and project delivery.

PROFESSIONAL EXPERIENCE:

Confidential

Program Manager / Sr. Project Manager (Consultant)

Responsibilities:

• Promoted to Program Manager from Sr. Project Manager
• Manage a program and projects including information security, data classification, data encryption, user data classification levels, information metadata, data labeling, cloud SaS electronic signature with multi-factor authentication and Single Sign-On using SAML, document and record management, data lifecycle management, information lifecycle management, information governance, information protection and audit, paper to digital transition, enterprise change management, incident response / investigation process, legal hold software and process implementation, software implementation for the enterprise both international and domestic.
• Managed a portfolio of 20 IT network and AV projects with project delivery teams comprised of consultants, contractors, vendors, and internal resources.
• Senior project delivery member of ECRM Leadership Team.
• Rescued failing IBM FileNet document management project including custom application development (Agile methodology, SDLC), enterprise application security, solution implementation, secured mobile solution deployment (AirWatch), taxonomy development and deployment, enterprise change management, global enterprise rollout, and end user adoption campaign.
• Manage 3 contractors (1 Solutions Architect and 2 Business Analysts), consultants, vendors, and utilized internal resources.
• Created and delivered executive presentations.
• Conducted stakeholder meetings to determine project scope and ensure deliverables were in line with business expectations and company standards.
• Managed project budgets ranging from $10,000 to $10,000,000.
• Created Application Security Review process.
• Worked with Project Support Office in a consulting capacity to create and improve project delivery processes.
• Developed key performance indicators and key risk indicators for IT / Business projects.
• Created PM work flow with IT Finance team to streamline vendor procurement, invoicing, and payment.
• Conducted vendor RFP’s, review, credit check, vendor selection, and award.
• Identified program and project risks, outlined mitigation options, and escalated to sponsor and stakeholders.
• Mentored others in PMI based and stage gate project management best practices.
• Review, negotiate, and validate vendor contracts, credit, expenditures/procurement, and proposals.
• Worked with SME to value engineer a cost savings of 5% and 10% on a $3,000,000 and $10,000,000 project while increasing customer satisfaction and implementing improved technology.

Confidential

Project Manager (Consultant)

Responsibilities:

• Managed multiple IT projects for the corporate infrastructure group working with onshore/offshore, internal/outsourced, and virtual project delivery teams comprised of multiple IT divisions, external vendors, and cross functional business units.
• Partner with Confidential staff to effectively manage multiple projects.
• Identified and communicated IT and business risks and mitigation plans.
• Engaged stakeholders and executive management to ensure projects remained aligned with strategic business goals.
• Provide structured project management in a challenging and diverse environment.
• Managed IT infrastructure and IT Security projects including Storage - SAN / NAS (NetApp, Hitachi, and EMC), Virtualization (VMWare), Hybrid cloud, server deployment, server hardening, penetration testing, Mobility (Active Sync, BlackBerry), Data Center, SQL, Oracle, and business application environment build outs.

Confidential

Project Manager

Responsibilities:

• Managed IT infrastructure, data center, IT security, and business application projects initiating to closing ranging from $10k to $2+ million with durations of 1-12 months including teams from 2 to 25 team members internal and external including sponsor, stakeholders, architects, SMEs, implementation specialists, legal department, corporate communications and procurement.
• Managed global project teams across 5 continents.
• Managed projects including - data center storage migration project (NetApp, EMC, and Dell), private cloud, enterprise mobile device management solution deployment (AirWatch), data center transformation, business acquisition full IT integrations, VMWare, clustered SQL server, Cisco network implementation/upgrades, Cisco WAN hardware accelerator, Solar Winds, Citrix application migrations, business office build outs, AV implementation and integrations, Cisco VoIP implementation/upgrades, blade server implementation, storage upgrades, IT security, business application deployment, business application environment migration, desktop migration (MS Windows 7 / Office 2010), server hardening, Blue Coat, Firewall implementation, and penetration testing.
• Participate in ITIL focused organization working to realign IT processes to better meet business needs.
• Work with business management to define project requirements that matched business goals.
• Effectively manage multiple projects with varying ranges of duration, budget, complexity, resources and scope.
• Participate in the implementation of new PMO and education of the business on the values, processes, and execution plan of the new project management framework.
• Developed key performance indicators and key risk indicators for IT / Business projects.
• Advise customers of various technical solutions for business needs and worked with business to define appropriate plan forward and project scope in line with business goals, strategy, compliance, and business requirements.
• Maintain project change management, risk registers, and other project artifacts within project management framework.
• Track project milestones, deliverables, dependencies, and critical path requirements.
• Conducted Lessons Learned meetings at major project stage gates and project completion.
• Act as a liaison among stakeholders in order to understand the structure, policies, politics, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.
• Manage project scope and stakeholder expectations throughout project life cycle.
• Manage internal resources, vendors, contractors, and suppliers throughout project life cycle.

Confidential

Project Manager / Senior Systems Engineer

Responsibilities:

• Actively managed several large projects including storage, VMWare, private cloud, Exchange 2010, backups, Disaster Recovery, IT process and documentation creation, security audit, vulnerability scan, and remediation, SOX controls and compliance.
• Managed several smaller projects related to the legal preservation hold process, legal and HR investigations (email, shared drive, backups, local machine) using PinPoint Harvester, incident response, McAfee antivirus upgrade, Laptop encryption Bitlocker rollout, defined, documented, and executed Windows Patching processes, SAP on SQL backups, Barracuda Networks load balancing and email security, Avamar backup grid implantation / upgrades, defined / documented / implemented architectural best practices within the Server, VMWare, and NetApp storage environment.
• Created and tested secured hardened server images for the DMZ and internal network.
• Project responsibilities included: planning, budgeting, cost controlling, scheduling, communications, risk management, architecture, resource management (internal, vendor, and consultant), execution, deliverables, documentation, and close out.
• Supported the corporate server, storage, and database infrastructure, data center, and remote office IT infrastructure.
• Worked with cross functional IT Operations team to review and document the change management processes and procedures and identify strengths and weaknesses.
• Acted in the capacity of liaison to IT management to “road map” the direction of the IT department.
• Worked with IT Sr. Management to define, document, and mitigate IT risk throughout the IT organization.
• Mentored and assigned work packages to Junior Systems Administrators.
• Managed vendor relationships, contracts, and engaged them when needed for project delivery.
• Worked with various business unit leaders on technical needs, defining technical requirements from business needs, reporting status and results, and remediating issues.

Confidential

Project Leader / Senior Systems Engineer / Primary Storage Architect

Responsibilities:

• Project Leader, Senior Systems Engineer, Primary Storage Architect on the server, storage, and database team that supported the corporate server, storage, and database infrastructure, data center, and remote office IT infrastructure.
• Led infrastructure, security, data center, network, application deployment, and SOX controls projects as Infrastructure Project Team Lead including NetApp and IBM storage implementation/upgrade/decommissioning, VMWare upgrade/migration, Veem backups, MS Active Directory security/OU restructuring/upgrade/migration, blade and rack mount server implementation/upgrade/replacement, data center transformation, data center network upgrade, SQL Server database clustering, SharePoint / K2 Blackpearl implementation, business and web application implementations, NetScaler, Quantum DXi implementation, Kerberos implementation, server and storage security, IronPort email security, shared drive security/access control including audit and remediation, SOX controls/compliance, IT security vulnerability scan and assessment, and security audit / remediation.
• Conducted IT infrastructure security incident response, email investigations, and legal preservation holds with corporate Legal, IT Security, and Corporate Security teams.
• Created and tested secured hardened server images for the DMZ and internal network.
• Worked with IT management to identify project and operational infrastructure risk.
• Developed and executed risk plan to identify and mitigate IT risk for IT server, storage, virtualization operations.
• Managed and supervised the project workload of onshore, offshore, and outsourced team members.
• Acted as technical and project liaison for offshore team members.
• Mentored Junior Systems Administrators.
• Managed vendor relationships and engaged them when needed for project delivery and architecture.
• Worked with various business units on technical needs, IT project needs, IT direction, and related change management issues.
• Architected technology solutions to meet business needs.

Confidential

Technical Project Leader / Server and Storage Architect

Responsibilities:

• Technical Project Team Lead, Server and Storage Architect on a Server/Storage/SQL Database team that supported the corporate server, storage, and database infrastructure, data center, remote offices, and multiple vessels across the globe.
• Managed infrastructure, security, application, and compliance projects including NetApp storage implementation, VMWare implementation and upgrades, data center build out and migration from internal to private cloud, MS Active Directory security restructuring, access control, group policy security and configuration deployment, blade server infrastructure implementation, shared drive security, SOX audit remediation, SOX controls creation, ePolicy Orchestrator Anti-Virus upgrade, Blue Coat, Solar Winds, Cisco PIX/ASA, SQL clustering, MS Exchange migration, and business and web application deployment.
• Created and tested secured hardened server images for the DMZ and internal network.
• Responsible for technical projects - planning, architecture, communications, executing, budgeting, scheduling, risk management, documentation, and close out.

Confidential

Sr. Systems Administrator / Technical Project Leader

Responsibilities:

• Sr. Systems Administrator and Technical Project Leader support of all aspects of the computing environment for Confidential worldwide.
• Actively managed client and vendor relationships.
• Managed IT infrastructure and security projects including data center consolidation, access control, Active Directory, NAS storage implementation, virtualized remote site server implementation, Cisco VOIP upgrade, backup system implementation, desktop-laptop / OS - MS Office rollouts, IT Infrastructure for physical office build outs, MS domain controller migration, Blackberry server upgrades, Firewall and VPN implementation and upgrades, cloud email security and web filtering, and MS Exchange migration.

Confidential

Sr. Deskside Support

Responsibilities:

• Led and executed office floor desktop migrations, and desktop hardware upgrade projects
• Supported windows clients, desktop applications, pc/laptop hardware, local and network printers.
• Involved in supporting and managing the Legal Department’s Computer Infrastructure.
• Appointed member of the North American Incident Support Team.