SUMMARY:

• Experienced in Sr. Project Management, technical, sales, proposals, demonstrations, design, networks, service, organization, planning, concepts of operation and problem solving.
• Have proven ability to manage projects from design, prototype, and reliability testing to manufacturing.
• Results - oriented achiever...honest...and professional.
• Excellent written and interpersonal communication skills with customers and others, responsible for on-time, on-budget and to-specification delivery of major business integration projects for several recently acquired businesses.

TECHNICAL SKILLS:

Operating Systems: OS2, DOS/Windows, Macintosh/MacOS IOS, Java, Windows NT SP5, Windows 2003, Windows 2005-2016, Server, Windows, HP UNIX, Linux, Confidential &T, VMS, VAX and Sun Solaris.

Software and Hardware: M/S Visual Basic, C,C++, Cold Fusion, Dreamweaver2, Lotus Notes R5, Domino Instant Host Platform, CC Mail, MS Biztalk, Microsoft Office 2010 Suite, Exchange, Microsoft Project, Outlook, FrontPage, Lotus Script, Intergraph, Bentley, AutoDesk, AutoCAD, Adobe, PhotoShop, Illustrator, Symantec, Compaq SmartStart, CorelDraw, Flexi-Sign, Visio, SABRE, Pacer, FID s, Passport Scanner, GroupWise, Netscape, Hyper Terminal, Pagemaker, IBM, HP, Clarity,Compaq, Dell, NEC, DEC, Toshiba, Printers, PowerPC, Compaq Remote Insight, GE Smallworld, ARCServe, CMMI, ConEst, Prolog, Sharepoint, CA-Unicenter-TNG-Framework with Options Single Sign-On Remote Control Switch and Asset Management Software Delivery, Track-IT IP, ConnectRemote, APC PowerChute, Registry Editor, InocuLAN, PowerOpen, Fax, Monitors, ISA, PCI, SCSI, Epson, Scanners, Tape Drives, CD-ROM, DVD, Multimedia, Blue Ray Disk, NetObject Fusion, Java, Java Script, HTML, Mother Boards & CPU s, Video Cards, Floppy Drives, Hard Drives, Keyboard, Mouse, Optical, Digital, Datamax, Miltope, AS400, RS6000, Notebooks, Laptops, Peripherals, Video Projectors, PLC Ladder Logic, Conner/Seagate, Compaq Proliant 3000 Server, GIS Languages, MapBasic, EDX, MapInfo, ArcView, Microstation & Basic, MDL, Micros System POS Software, Remotely Possible and Plotters. Smart Cards ISO 7813 & 14443 and Card Readers, Biometrics, Healthcare EMR and Casino hardware and software. Experience with various Access Control systems, EMV standard, POS and ACI, ISO 9000 Processes and Guildlines, PeopleSoft, User Acceptance Testing UAT

Networks and Equipment: Network Authentication, PKSS, Smart Card, Cisco, Bay Networks, HP, Internet Servers, WEB Development, LAN & WAN, ATM, Cat 5 & 6E, ATP, Network Design, MS BackOffice, Client/Servers, Proliant, Hub s, Switches, Routers, HP Openview, CA Unicenter, What s Up Gold, NetCool, Token Ring, Ethernet, IBM, ISDN, Frame Relay, ATM, T1-T3, 10/100Base2, Novell, Microsoft NT & Exchange, Cabletronics, Wellfleet, 3Com, SDLC, BiSync, Asynch, US Robotics, Motorola, Firewalls & Security, DNS, LDAP,SNA, Confidential, TCP/IP, SQL, SMS, IPX, IP, DNS, DHCP, SNMP, IP Printing, Proprietary/Internal Online Services and Intranets. Power Utility Work, Cisco Enterprise Edition, Cisco 2900, 3524, 6509 and Catalyst 4000, Ethernet/Token Ring, Layer 1, 2 & 3 Network Sniffer, Juniper/Extreme, CiscoWorks, POS Terminals, Local and Wide Area Networking, Confidential Lead analysis and simulation activities necessary to determine performance, reliability, bandwidth and other system design characteristics

Telecommunication & RF Systems & Equipment: Data, Voice, Video, CCTV, Fiber Optics, Cable Certification, RF Assemblies, Wireless, Satellite, Microwave Links, CSU/DSU/KSU, Large & Small PBX, GPS Clock, Nortel, Lucent, Meridian, Northstar, Rockwell, RCA, Honeywell, ROLM, OcTel, Kentrox, Telenex Matrix, Ameritech Centrex, Fujitsu FLM and UPS Backup Systems/Batteries, Videoconferencing, Wireless E-mail, ATM, Frame-Relay, Hi-Cap, DSO-DS3, SONET, Confidential, Ethernet, DSL Giganet Fiber Systems, OC-12, OC-48, OC-192 and Lucent G3R Technologies. Hands on experience in RF Design Engineering, BTS, Nortel, Nokia, Phase Lock Loop, TX/RX, CDMA, 3G, EVDO, PCB Board Layout, Filters, VCO, Mixers and Synthesizers, Blackberry RIM, Cellular and BlueTooth, Millimeter Wave, Backscatter X-Ray, 802.11, 2.0 GHz to 70 GHz Microwave, Cellular Tower Systems, TIRKS, M6 MetaSolv, and GESW, LTE, 3G, RF Design, Atoll, Planet, EDX, ALU, Ericsson, Pathloss and others

PROFESSIONAL EXPERIENCE:

Confidential, West Palm Beach Florida

Sr. Deployment Project Manager

Responsibilities:

• Worked with various managers and leaders to lay out project implementation guidelines and plan for manpower and/or other resource requirements.
• I managed projects of major importance to overall business operations by reporting status, tracking delays, and making required adjustments.
• Was on the Team for the Merger of NBC and the acquisition of Universal Studios Orlando
• Determined overall staffing requirements relating to corporate projects. Conducts interviews, hires, and trains new employees for specific project assignments.
• Directed project teams in the development and implementation of project plans.
• Negotiated, administered, and monitored contracts.
• Data Center Migration for Cloud and SharePoint Services using NIST infrastructure
• Have consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. worked nights and weekends, with variable schedule(s) as necessary using WorkFront and Clarizen
• Worked on Data Governance, Integrity, Security and Management for many projects using FISMA standards, auditing and compliance
• I have excellent communication both verbal and written and ability to manage multiple stake holders including Vendor teams working in other time zones and offshore
• Did NSB for Confidential Server Farms for Cloud TV in Miami, Naples, Tallahassee and Jacksonville. 30 Million dollars per site, a total of $120 Million I had to manage.
• Work with Engineering on software and hardware upgrades, did User Acceptance Testing UAT
• Was On-Site with contractors for installation of cables and Fiber Also Power and Backup Generators, Florida Power and Light and Sub-Station Utilities drops
• Microsoft Project (Waterfall) Methodologies, Excel, Word, PowerPoint, Visio and CAD
• Agile Project Management
• SharePoint Services and Administrator of Sites

Confidential, Boca Raton Florida

Sr. Project Manager

Responsibilities:

• Under general supervision, overall management of team and assigned projects, including coordination, status reports, and stability of the project work effort; manage financial, scope, and critical path for assigned projects.
• Track key project milestones and adjust project plans and/or resources to meet customer needs and requirements, also User Acceptance Testing UAT
• Coordinate communication with all enterprise areas that impact the scope, budget, risk, and resources of the project. Migrated HR Managers onto PeopleSoft Oracle Platform
• Worked on Data Governance, Integrity, Data Center Migration, Security and Management for many projects including SharePoint Services Administrator
• Installed PeopleSoft Tools 8.5 including Development, Analysis, Integration, and Admin Tools
• Utilize and implement Clarity project management processes and methodologies for IT that ensure projects are delivered on-time, within budget, adhere to high quality standards, and meet the customer’s expectations
• Assist Program Manager(s) in partnering with senior management in the business community to identify and prioritize opportunities to utilize IT to achieve enterprise goals.
• Possess high-level knowledge and proficiency in project management methodologies and tools, resource management practices, and change management techniques.
• Works directly with partners and clients to determine project scope and specifications.
• Managed the Merger of the Confidential /TYCO Call Centers, also the acquisition of TYCO Integrated Security with SimplexGrinnell Supplier
• Coordinates the work of design and development teams to implement online designs.
• Reviews progress, manages resources, and ensures overall quality of completed website.
• Serves as liaison between team members and functional area management requesting project.
• Data Base/Software, HP PPM “Project and Portfolio Management Center
• IT Program Management for both Residential and Commercial for Confidential and TYCO
• Accruals, Docs, Vendors, Invoices, Financials, Conf Calls, Status Reports, Meetings
• MS Project, Reporting “Infrastructures” Waterfall Milestones
• Network Separation for Confidential and Tyco Phase 1 and NetQoS
• Deployment Plan, Funding Documents, Work Plan, User Acceptance Testing UAT
• Capital Non-Labor-Actual that cover: Accounting Flexfield, Town, Invoice#, Invoice Date, Fixed Assets, Vendor Name, Asset Description, CapEX, OpEX, Fiscal Month
• Confidential &T Circuit Orders for Confidential, OC-3, OC-12, OC-48
• Inventory and Ship Tracking, PO Request and Proposals
• Work Plan: Administration (Non-Cap), Analysis (Cap), Construction (Cap), Data Conversion (Non-Cap), Design (Cap), Documentation (Non-Cap), End (Non-Cap), Evaluation (Non-Cap), Implementation (Cap), Initiation (Non-Cap), Planning (Cap), Production Support (Non-Cap), Testing (Cap), User Training (Non-Cap)
• Agile 1 Software “AccelerationVMS” ver. 8.11 Contingent Worker, Managers and Vendors

Confidential

Sr. Project Manager

Responsibilities:

• Responsible for the development of the RNC & WMS deployment and migration plan/schedule including the buy in from the functional organization and alignment of resource plans to support the program execution
• Worked on 4G, Macro, Micro, Carrier Modifications, CX, Equipment, Real Estate, RF Design
• Identify the program risks and manage those risks throughout the execution of the program
• Managed the end to end program execution including scope, material forecasting, material ordering, site engineering, network design, installation, integration, and CATP
• Identify and drive the migration requirements and executions
• Demonstrated project management concepts and skills to plan, execute, and close issues across multiple functional organizations and work with the functional teams to address any process or resource related issues
• Worked on Data Governance, Integrity, Security and Management for many projects
• Was the central interface to ALL Markets while working with the peer PMs and PMO to get sites ready for installation, integration, and migration
• Coordinated and managed the order fulfillment, tracking, order delivery, service readiness for the internal functional groups and warehouses
• Coordinated master schedule that entails Confidential &T deliverable activities
• Coordinate and work with Confidential &T customers and vendors on training and readiness for the new RNCs and REHOMES
• Managed weekly updates and communicated progress internally and externally to PM’s
• Interface with ALU/Ericsson and National PMO teams to balance risk and meet expected timelines
• Was single point of contact for the Markets and customer interface/relationships while insuring that program objectives are clearly defined, communicated, agreed to, tracked, and met
• Coordinating and managing network/traffic cutovers and migrations of RNC’s
• Was proficient with personal computer business applications such as Power Point, Excel, and Word and scheduling programs like Microsoft Project and PMATT
• Developed, managed, and implement project schedules for specific geographic/market areas
• Track and reported project dates, status, and actions weekly
• Coordinate site walks with Confidential &T, RF and Vendors
• Worked as a liaison between regional networks, market teams, vendors and all Confidential organizations to resolve conflicts as necessary for project completion.
• Maintained tasks/activity schedules including IWOS (Integrated Work Order System) CTS (Cellular/Customer Ticketing System) and AOTS (Automated Ticketing System)
• Issued CTS/IWOS/AOTS tickets as needed and maintained issues item log
• Identified action item owners & follows up on task completion using PMATT milestones
• Hosted regular project calls ensuring project team alignments
• Ensured E911, billing, OAM router dumps/loads, transport cut sheets, drive test routes & RNC readiness were completed for Go/No Go calls
• Provided regular management reports including setup of SharePoint Services as Admin
• Managed the engineering document controls - ensures data integrity
• Managed the MOP approval process and implementation steps
• Maintained a Master Calendar for all key nighttime maintenance activities and resolved scheduling conflicts with PM’s and markets
• Evaluated status and made decisions to proceed or fallback as required for sites
• Managed the call test teams - ensuring that call test plan is followed & call test report is issued
• Issued a post REHOME e-mail report immediately following the activity
• Public Utility for electric power distribution to Cell Sites, this included load profile and transmission
• Setup of Confidential encapsulated packets and protocols for fast protection reroute/routing (IPv6)
• Worked with PBB, Confidential -TP, NPLC, ILL, and IPLC (National Private Lease Circuits) using IETF RFC 3031 on SONET/SDH/WSONs
• Installed Juniper/Extreme routers and switches in BTS (M7i/M10i) (Summit X460) 24-48 Gigabit

Confidential, Lake Mary, FL

Sr. Project Manager

Responsibilities:

• RF Engineering Expert of UMTS/HSPA protocol, UMTS/HSPA design and optimization.
• Create/Prepare & validate scripts to be run in the RNC, Node B & MSN (Aggregator)
• Perform RF/RAN network design, planning and optimization activities, link budget analysis, design criteria and traffic analysis
• Carry out area and site surveys to identify RF equipment location and antenna orientation
• Undertake network performance improvement (KPIs) and optimization tasks
• Undertake RAN/BSS parameter audits, suggest and fine tune parameters
• Assisted in resolving complex or chronic problems in the UMTS Network.
• Implement new S/W or BSS/RAN parameters for overall network improvement
• Log data integrity check (drill-down cluster acceptance KPI) and User Acceptance Testing UAT
• RAN parameter consistency check and feature implementation.
• Consult on IRAT implementation
• Review counter and system KPI report (e.g. CST, latency)
• Consult on change request, introduce/modify best practice,
• Undertake BSS parameter audits, suggest and fine tune parameters
• Channel Quality index (CQI) improvements.
• Recommendation for CE, Codes, RAX boards etc.
• RSCP and Ec/Io analysis.
• Implement new S/W or BSS parameters for overall network improvement
• RAN parameter translation, implementation of parameter change, consult on parameter setting, consult on RAN
• All processes within the entire project lifecycle (initiate, plan, execute, monitor & control, close)
• Public Utility for electric power distribution to Cell Sites, this included load profile and transmission
• Setup of Confidential encapsulated packets and protocols for fast protection reroute/routing (IPv6)
• Worked with PBB, Confidential -TP, NPLC, ILL, and IPLC (National Private Lease Circuits) using IETF RFC 3031 on SONET/SDH/WSONs
• Installed Juniper/Extreme routers and switches in BTS (M7i/M10i) (Summit X460) 24-48 Gigabit
• Experience implementing and integrating businesses into an ERP package environment; Oracle ERP
• Have broad experience with major business integration projects after an acquisition
• All processes within the entire project lifecycle (initiate, plan, execute, monitor & control, close
• Oversee multiple concurrent projects or one larger project with multiple work streams, depending on the size and complexity of the project(s)
• Determine the appropriate level of rigor in applying standard methods and tools for managing a given project and SharePoint Services
• Experience leading projects and functional/technical leads to accomplish complex initiatives that involve technology implementation, business process re-engineering and people change management; experience managing the business and IT to complete all aspects of a project/program

Confidential, Boca Raton, Florida

Senior Project Manager

Responsibilities:

• Develop an understanding of the global business strategy as it pertains to Design Services. Work through the BU’s and/or directly with the customers to identify the key technologies that make up customer products in use.
• Designed credit and debit payment cards based on chip card technology" taking its name from the card schemes Europay, MasterCard, and Visa - the original card schemes that developed it. The standard covers the processing of credit and debit card payments using a card that contains a microprocessor chip.
• EMV transactions are often referred to as "Chip and PIN" because PIN entry is required to verify the customer is the genuine cardholder. This is a simplification since the EMV specifications include other cardholder verification methods as well.
• Testing EMV capable solution can be deployed, there are many EMVCo mandated tests that need to be passed to validate that an EMV implementation conforms to the EMV standard. As the EMV specifications evolve and are regularly updated this can become a major job in itself - another reason why many businesses who require an EMV "Chip & PIN" or "Chip & Signature" solution opt to license a purpose built off the shelf EMV Software Kernel rather than develop their own in house.
• Identify vendors of these key technologies and work with SCM to develop relationships, negotiate Terms & Conditions, and initiate Globalization Services is to assure proper coordination, tracking, and governance across this large portfolio of projects through development and management of key programs and processes.
• Design agreements prior to creating architectures around their technologies and strategy. Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value-added processes, or complete re-engineering of processes and systems).
• Direct all possible work into low-cost design locations to create the most cost competitive business model by managing the creation and submission of project proposals and quotations.
• Engineered and design of Smart Card SIM Technologies in the areas of Smart Card 7816 & 14443 ISO, Strong Authentication, SSO, XML, Web portal Services, SOA and Smart Card Infrastructure, Smart Card Reader Engineering and Design of Patent/Trademarks with PCT and USPTO registered in 104 Countries.
• Develop and maintain the processes and methods for architecture development & documentation, system design & documentation, and requirements for engineering.
• Identify internal and external resources that can support the product development cycle and component, circuit, product, and process level technologies to support the overall direction of product design and development. Also setup of SharePoint Services
• Guide and oversee the development systems/products to maintain the consistency and integrity of the architecture. Define System Specifications, Architecture, PRD, MRD, design reviews, test plans, integration plans, etc., in collaboration with senior technical staff and Customers.
• Proficiency in Object-Oriented Design, performing systems analysis with software development with Capability Maturity Model Integrated Level 3.
• Hands on experience with GSM, UMTS, ETTCS+, LTE, LTE-Advanced Solution for Wider bandwidth spectrum, underlying Transport require Confidential Layer 1, 2 & 3 DSO-DS#, SONET, GIGANET, Ethernet, ETTCS, ATM and Confidential
• Have experience in integration and testing of different vendor equipment and managing vendors on cross functional engineering projects.
• Setup of testing and integration lab and management of equipment for Confidential /ATM, GSM, UMTS, GPRS, LTE, Layer 1-7, DSO-DS3, T1-T3, SONET, OC-48- OC-192, ETTCS, Confidential, LAN & WAN.
• Guide and oversee the development of system component requirements, interfaces, and specifications necessary to maintain the consistency and integrity of the architectures.
• Oversee product design and documentation Confidential a system level. Work to develop partners and suppliers, when applicable, to provide the best solution
• Have strong knowledge of TCP/IP protocol Cellular/Broadband/Internet connectivity including Firewall and server configurations.
• Designed and setup of RF/Cellular platforms working with different optimization techniques including EDX and Lucent Voice/Data. Used GPRS and CDMA infrastructure for BTS and tower Antennas, did system performance and optimizing of regional cellular and data systems.
• Preformed setup of Beta Test servers and testing of databases for both product lines.
• Public Utility for electric power distribution to Cell Sites, this included load profile and transmission
• Setup of Confidential encapsulated packets and protocols for fast protection reroute/routing (IPv6)
• Worked with PBB, Confidential -TP, NPLC, ILL, and IPLC (National Private Lease Circuits) using IETF RFC 3031 on SONET/SDH/WSONs also User Acceptance Testing UAT
• Installed Juniper/Extreme routers and switches in BTS (M7i/M10i) (Summit X460) 24-48 Gigabit
• Preformed Recruitment, interview, and hire technical staff, communicate criteria to recruiters for technical staff candidates, monitor team member turnover; identify key factors that can be improved.
• Create and/or validate training curriculum in area of responsibility, Coach and mentor technical staff to deliver excellence to every internal and external customer.
• All processes within the entire project lifecycle (initiate, plan, execute, monitor & control, close)
• Experience implementing and integrating businesses into an ERP package environment; Oracle ERP
• Have broad experience with major business integration projects after an acquisition
• All processes within the entire project lifecycle (initiate, plan, execute, monitor & control, close
• Oversee multiple concurrent projects or one larger project with multiple work streams, depending on the size and complexity of the project(s)
• Determine the appropriate level of rigor in applying standard methods and tools for managing a given project
• Experience leading projects and functional/technical leads to accomplish complex initiatives that involve technology implementation, business process re-engineering and people change management; experience managing the business and IT to complete all aspects of a project/program
• Solicit ongoing feedback from peers and team member on team member’s contribution to the Design Services team and Provide ongoing coaching and counseling to technical staff based on feedback and provide input on team member evaluations professionally and on time. Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals and Ensure recognition and rewards are managed fairly and consistently in area of responsibility. Have excellent analytical, problem solving and presentation capabilities.

Confidential, Orlando, Florida

Senior Project Engineer/Manager

Responsibilities:

• Assisted with the design, setup of monitoring using network Sniffers for maintenance of local area network devices and segments. I focused on network documentation and information gathering for As-Built drawings.
• Worked with video technology, CCTV cameras, and Digital Video Recording/Servers using IP and Fiber optic networks to PC’s and other display platforms.
• Implementation of COTS system in 7 Military Warehouses for the Navy, including RFID tagging and Bar-Code for inventory Mil-COTS and FAR for construction materials and software deployment.
• Knowledgeable in best practices for security applications Also did DOD SR-33 Security system design for server farms, this included CCD color cameras, PIR’s, mag-locks, XO8 combo lock, Smart card readers, Hand-Key Biometrics, alarm control panels and software programming.
• Oversee the Project from start to finish, schedule and supervise all personnel on build-out of Farms and Data Center Migration, Class/Unclassified areas and Physical Security.
• Project included installations of walls, ceiling, drop ceiling, computer raised floors, FM200 fire system, pre-action sprinkler system, Liebert HVAC units, Liebert Cabinets and PDU’s, also Fiber-Optic cabling, CAT5E cabling, Confidential &T/ Lucent Hi-Cap, DSO, Confidential, DSL circuits, redundant power systems, Telco Engineering and circuit provisioning, TIRKS & LFACS Liebert SiteScan Panel and Control Panels.
• Hands on experience with GSM, UMTS, underlying Transport require Confidential Layer 1, 2 & 3 DSO-DS#, SONET, GIGANET, Confidential, Ethernet, ATM.
• Have experience in integration and testing of different vendor equipment and managing vendors on cross functional engineering projects using SharePoint Services
• Setup of testing and integration lab and management of equipment for Confidential /ATM, GSM, UMTS, GPRS, Layer 1-7, DSO-DS3, Confidential, T1-T3, SONET, OC-48- OC-192. Expert understanding of LAN/WAN design and configuration. .
• Oversee product design and documentation Confidential a system level. Work to develop partners and suppliers, when applicable, to provide the best solution
• Have strong knowledge of TCP/IP protocol Cellular/Broadband/Internet connectivity including Firewall and server configurations.
• Setup of BellSouth/MCI/L3/Sprint Facility Telecom POP equipment, racks, batteries and cabling into and out of all buildings using GE Smallworld Field Information System/Data Server.
• Set up of Cable matrix, Firewalls, Servers, Virus Protection, Information Security, Backbone, user receptacles per floor plans.
• Public Utility for electric power distribution to Cell Sites, this included load profile and transmission
• Setup of Confidential encapsulated packets and protocols for fast protection reroute/routing (IPv6)
• Worked with PBB, Confidential -TP, NPLC, ILL, and IPLC (National Private Lease Circuits) using IETF RFC 3031 on SONET/SDH/WSONs
• Installed Juniper/Extreme routers and switches in BTS (M7i/M10i) (Summit X460) 24-48 Gigabit
• Construction and installation of 300-1000 KVA transformers with 800 KW Generator Backup for clean power, worked with multiple Power Utility Companies in 7 states.
• Other responsibilities included Logistics for desktop PC’s roll-out (1000-20,000 units)
• Inventory control, Warehouse Manager for all assets using bar-code TriStar system. Was in charge of warehouse personnel, equipment logistics and shipments to bases this also included software and hardware for Smart CAT ID cards for Terminal Access and PC’s.
• Lead Project Engineer for deployment of 7million dollar smart card (CAT) for Navy and Marine Corp Air Bases in the US.
• Other responsibilities are primarily to consult with customers, create proposals, assist in pre and post-sales activity and provide high profile technical support to customer, vendors and channel partners. Responsibilities also include, but are not limited to, supporting the development of new products, qualification testing and feedback of market trends and detailed product specifications to engineering, product and marketing

Confidential, Orlando, Florida

Senior Engineer

Responsibilities:

• Demonstrate independent technical competence to perform equipment calibrations, alignments and preventive maintenance on primary products of expertise. Globalization Services is to assure proper coordination, tracking, and governance across this large portfolio of projects through development and management of key programs and processes.
• Provide all warranty services, which apply to products in the field as well as preventive and remedial maintenance.
• Act as key link to customer satisfaction by handling a wide variety of customer service problems, either by telephone or on-site, in a manner, which will enhance Triton’s service and equipment reputation.
• Responsible for technical administrative activities including capital equipment, parts inventories, records, calibration and service records. To participate in contractually 24 hour by 365 days/year emergency customer support.
• Provided technical training to audiences of various competency levels, from user to support, interfaced and supported Sales Executives.
• Worked with Engineering, Integration and Test Group repairing IFU’s down to board level components. This included setting up rooftop testing using different generation IFU’s and using Fast Ethernet, OC3 and OC12.
• Oversee the Project from start to finish, schedule and supervise all personnel on build-out of Farms, Class/Unclassified areas and Physical Security.
• Project included installations of walls, ceiling, drop ceiling, computer raised floors, FM200 fire system, pre-action sprinkler system, Liebert HVAC units, Liebert Power Cabinets and PDU’s
• Fiber-Optic cabling, CAT5E cabling, Confidential &T/ Lucent Hi-Cap, DSO, DSL circuits and redundant power systems
• Telco Engineering and circuit provisioning, TIRKS & LFACS, Liebert SiteScan Panel and Control Panels.
• Hands on experience with Confidential, GSM, UMTS, and underlying Transport require Confidential Layer 1, 2 & 3 DSO-DS#, SONET, GIGANET, Ethernet, ATM
• Have experience in integration and testing of different vendor equipment and managing vendors on cross functional engineering projects.
• Setup of testing and integration lab and management of equipment for Confidential /ATM, GSM, UMTS, GPRS, Layer 1-7, DSO-DS3, Confidential, T1-T3, SONET, OC-48- OC-192.
• Expert understanding of LAN/WAN design and configuration. Guide and oversee the development of system component requirements, interfaces, and specifications necessary to maintain the consistency and integrity of the architectures.
• Oversee product design and documentation Confidential a system level for Juniper/Extreme equipment
• Work to develop partners and suppliers, when applicable, to provide the best solution.
• Also did Halt and Hass testing of IFU’s between -30c-70c from 3g’s to 10g’s.
• Also work as Sales Engineer to setup the BDC Network in Bermuda. Travel was 95% of the time.
• Also wrote documentation and manuals for Software, Hardware, Troubleshooting and RF Sweep testing for interference on main beam and side lobes.
• Worked with microwave and millimeter-wave design technology and components up to 50Ghz.