SUMMARY:

• Outstanding IT Project Manager. Team manager during all phases of SDLC/Hardware/software standups, product development and product/service delivery.
• Many company and industry “1sts”.
• Manage on - off shore teams. Budgeting and risk management from business requirements through to product maintenance.
• Negotiated more from vendors, more from customers, keeping deliverables on track and services online while meeting SLA’s and KPI’s.

TECHNICAL SKILLS:

Tools: Agile (Scrum), ITIL, Waterfall, ServiceNow, Remedy, Confidential, MMIS, Linux, Solaris, LDAP, Windows, Exchange, DNS, Kerberos, SSH,SFTP, Active Directory, Apache, Tomcat, Weblogic, CMDB, Sakai, Drupal, Wimba, JIRA, Jenkins, XML, Javascript, HTML, sh, csh, C, perl, powerbroker, Wordpress, JIRA, JBOSS, SharePoint,DOORS,VersionOne, Blueworks, Documentum, Websphere, Spotfire, SaaS, VMware, Apache, Oracle (ODSEE), MicroStrategy, SourceForge, Backup Express, Tripwire, Cognos, Kronos, Nagios, SAS, Rational (developer, IID, others), Oracle, Informix, Sybase, MySQL, DB2, MFG-PRO, Documentum, Peoplesoft.

WORK EXPERIENCE:

Confidential, Folsom, Ca

Agile Project Manager/System Analyst

Responsibilities:

• Confidential Application management (Sailpoint Identity IQ, CyberArk)
• Project Management for legacy migration to new application for ~5k employees
• Designed onboarding procedures for new customers, migrating customers
• Designed all collateral - company intranet, run-book creation, procedure guides, enabling L2 support to support the applications.

Confidential, Goleta, Ca

Waterfall Project Manager/System Analyst

Responsibilities:

• Responsible for SharePoint 2007-2015 migration for Global Product Development repository (2 developers, 2 designers.)
• Implemented web-based knowledgebase for regulated work instructions, forms and other artifacts used to produce products (Company 1st).
• Managed Cybersecurity rapid response/approval campaign. The implementation of Cybersecurity included modification of regulated work instructions, forms, training and other resources. Architect for merging changes, managed expedited workflow for approval and implementation. Communication with staff (750 members) at all levels. Received rapid approval from 200 approvers worldwide in 30 days.
• Resolved ITIL issues (a %30 reduction) and re-engineered workflows to minimize delays. Added issue timing and up line notification to management.

Confidential, Summerville, South Carolina

AGILE Project Manager

Responsibilities:

• Took over failing management of 10 web development accounts.
• Managed creation of development process (from Sale through delivery.)
• Managed 15 product builds to completion.
• Brought all 10 accounts current by negotiating with customers, working with tech and creative teams.

Confidential

Projects Manager

Responsibilities:

• Managed AGILE systems standup and communications for Ca-MMIS (largest contract in Confidential history - 10 year, $1.8B, 30k changes).
• Managed Hardware and Software AGILE SCRUM teams. Two teams, each ~8 members. Ran 2 Epochs, 12 sprints. Stood up 2 data centers, 650 HP/Linux servers, 75 applications in each environment from DEV-PRD.)
• After DEV was introduced to developers Daily deployments occurred, requiring communications management and triage calls during troubled deployments 7x24.
• Managed audit remediation for Blue Shield - user access, server hardening/patching (~2300 servers). Blue Shield failed an IT audit, requiring ~2300 servers to be brought to standards. Worked with tech teams (7 people) to create procedures for Solaris and Linux patching and hardening. Completed the project in 90 days. Managed offshore activities supporting the project (team of 5). Managed communications to/from all affected customers during projects (>1000 customers).

Confidential, Thousand Oaks, CA

Service Delivery Manager/Expert Systems Administrator

Responsibilities:

• Managed lifecycle deployment with %20 fewer late service requests, fewer incidents, better support and documentation compared to previous team.
• Led new employees to quickly acclimate to a highly regulated environment (SOX, HIPPA, many others)
• Workflow management including new L1-L3 triage workflows. Continuous processes improvement (saving >20 minutes per support request.)

Project Manager

Confidential, Phoenix, Az

Responsibilities:

• Managed migration of flagship financial e-product to new hard/software. Met launch timelines with new “look” and “feel.”
• Managed vendor selection for 4M Learning Management System (using open source tools and products - Sakai, Drupal, Wimba, Wiki, Tomcat, MySQL, Linux, apache, Perl, html, java, JavaScript, xml).
• Performed detailed systems analysis for 20-year-old legacy PAYER dimension routines, partially migrated to UNIX that were running slowly and causing data calendar errors and quality alerts. Traced code and determined that over 85% of incoming data matched a single data path within the routines. Enabled rewriting of programs for significant performance improvement.
• Restructured routines and greatly increased efficiency through legacy software.

Confidential, Boulder, CO

Systems Analyst / Sales Engineer

Responsibilities:

• Provided support for professional services engagements for storage technologies including SAN, NAS, tape storage (DDT, etc.), deduplication, compression, archiving, backup, and other applications.
• Created Disaster recovery plans for customers. Created data center migration plan (DR plan) to separate facility. Tested and accepted by customer.
• Mentored and guided sales staff in positioning professional services, pricing, and scope.

Confidential, Chandler, AZ

Business Analyst

Responsibilities:

• Analyzed and documented Confidential procedures for Windows, UNIX operations
• Created detailed, exact documentation of NOC operations for offshore NOC outsourcing in preparation for SOX audit of IT documentation.
• Created tested procedures and created documentation for JBOSS, Virtual Server Creation (VMWARE), Red Hat upgrades, rpm management, Active Directory, Exchange, many other processes and procedures.
• Interfaced with offshore team (India), enabling them to take over day-to-day operations using documented procedures.

Confidential, Phoenix, AZ

Business Analyst

Responsibilities:

• Performed business and systems analysis for multiple projects simultaneously.
• Documented processes for migrating from legacy technology to SOA/Java/Unix platforms/applications.
• Interviewed SMEs, stakeholders, and developers for each project, and reported to the PMO office.
• Analyzed processes and created recommendation report to the executive committee.
• Created artifacts (Use Cases, UAT documents, process drawings, system architect UML models) utilizing object repositories including Jira, DOORS, and SourceForge.
• Wrote RFP for dashboard allowing configurable data options for customer application.
• Conducted vendor presentation meetings, fielded vendor presentations, and met with senior executives to determine finalists in bid process.
• Participated in Six Sigma Quality Task Force to improve processes.

Confidential, Thousand Oaks, CA

Senior Systems Administrator

Responsibilities:

• Managed all Unix/Linux servers/applications for nations largest travel website with 5000+ nodes including SGI, DELL, and Sun hardware, Cisco switches. This was a 7 X 24 X 365 operation.
• Analyze, integrate, test, and maintain Unix/Linux systems IRIX, Solaris; 9, syslog-ng, LDAP and Active Directory (Windows 2000).
• Maintained applications including SOAP, XML, SABRE, APOLLO, WORLDSPAN, Nagios, squid, squirrel mail, LDAP, TOMCAT, JAVA, MySQL, Backup Express, and many others.
• Tuned disaster recovery procedures and performed quarterly disaster recovery tests, moving core business operations to alternate location and bringing it up successfully.
• Managed multiple versions of Unix/Solaris/Linux (SuSE), IRIX, and Windows server / XP with 99.99% uptime for all systems and applications.
• Designed a NAS for offsite SOAP server farm, eliminating data backup errors at that location.
• Performed Backup Exec backups for all UNIX systems.