SUMMARY:

• A top - performing Project Management professional with 18+ years’ experience in enterprise technology projects
• Proven results in improving user processes, minimizing cost, through implementing proven methods and systems.
• Diligent project manager offering a proven record of success leading all phases of diverse technology projects; PMP, MBA and Six Sigma Green Belt credentials; and information technology/ infrastructure experience.
• Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams.
• Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets.

TECHNICAL ACUMEN PROJECT LIFECYCLE LEADERSHIP ABILITIES:

• Infrastructure Management
• Cloud Architecture
• Software AS A Service Solutions
• Process Automation
• Systems Integration/ Migration
• Business Process
• Virtualization/ Disaster Recovery
• Design Thinking
• Rapid-Prototyping
• Resource Planning
• Requirements Analysis
• Project Scheduling
• Costing/Budgeting
• Testing/QA/ Rollout
• Cross-Functional Supervision
• Change Management
• Team Building/ Mentoring
• Compliance and Regulations
• Vendor Management
• Stake Holder Management

PROFESSIONAL EXPERIENCE:

Confidential, Houston, Texas

IT Network Infrastructure Project Manager

Responsibilities:

• Provides management and oversight of Global Enterprise IT Infrastructure for Downstream Oil & Gas energy provider.
• Leads IT Infrastructure separation activities relative to the corporate divesture from Shell interfacing with IBM & Accenture contractors and consultants.
• Supports activities of 3 Large Scale crude & hydrocarbon oil refineries, and over 30 nationwide service terminals.
• Drives key deliverables of Service Level Agreement from primary, secondary and tertiary service providers.
• Plan, organize, and direct a team of full time employees, contractors and managed services vendor to ensure the stable operation of the organization's IT infrastructure.
• Develops, maintains, supports, and optimizes key functional areas, particularly network infrastructure, server infrastructure, storage infrastructure, information security, application management, data communications, telecommunications systems and enterprise help desk. Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
• Develop support policy and procedures
• Develop staff to function as a team and follow policy and procedures
• Prepare and maintain departmental budgets
• Interface with Application Development managers to provide best support to end users
• Communicate and lead tech support staff in multiple locations
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, wireless implementations.
• Manage and set priorities for the design, maintenance, development, and evaluation of all server systems, including VMware, Microsoft AD, Exchange, SQL, EMC SAN and Data Domain
• Manage and set priorities for the Help Desk team utilizing Microsoft ticketing system and additional deployment tools.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and infrastructure software standards in conjunction with owners and stakeholders.
• Manage project and operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Capable of developing solid business cases and presenting them to executive level management.

Confidential, Houston, TX

Information Technology Project Lead

Responsibilities:

• Ensured systems integrity of a WAN Windows Server Environment including 3 VMware Nodes, Active Directory, Microsoft Exchange, SQL and a mix of PC and Mac computing and mobile devices clients across 12 regional sites.
• Provided technical support for issues escalated from Helpdesk, Desktop Support and Network Administrators.
• Developed and documents standard processes for infrastructure continuity and disaster recovery.
• Troubleshoot desktops and laptops in a networked environment, wired and Wi-Fi.
• Provided TCP/IP and Networking Resolution and handled preventive maintenance.

Confidential, New Orleans, LA

IT Director

Responsibilities:

• Delivered a stellar, robust and available network of systems including Cisco Unified Communications Manager, Microsoft Exchange E-Mail, Microsoft Active Directory, VMWare VLAN’s and a plethora of Cisco, Dell, Apple, HP, & IBM hardware devices and also configured and supported select mobile and tablet solutions.
• Configured and maintained network & telecommunications equipment including Windows Servers, Virtual Machines, CISCO Call Manager, & VoIP systems for the enterprise network.
• Championed overall administration, configuration, support, & troubleshooting for a large sized Local Area Network spanning 7 networked school sites, in a 50 square mile radius.
• Maintained Network Administration, Configured user, & trees and optimized Active Directory Structure.
• Provided VoIP support and administration using Cisco Unified Call Manager and Unity Connection.
• Installed and supported CISCO switches, routers, firewalls and key network components at multiple sites.
• Proactively monitored, and performed preventative maintenance of enterprise network components to deliver 99.9% system uptime surpassing SLA of 96.5% for Voice & Data.
• Supported the Network, Desktop & Telecom teams providing 3rd level support.
• Developed annual strategic technology plan, evaluate progress, and refine intricacies within the plan.
• Managed vendor contracts for infrastructure support, federal eRate contract management, and RFP’s.
• Designed and coordinated technology workshops, training and professional development.

Confidential, New Orleans, LA

IT Director

Responsibilities:

• Designed, implemented and continuously improved a complex global IP LAN/WAN that delivered a quantified 24x7x365 99.99% availability history spanning 3+ years.
• Implemented Cisco VOIP Network to (11) school sites and led technology management and Network improvement efforts for (9) schools and (2) central office locations comprising the Algiers Charter Schools LAN.
• Led Virtualization Project by implementing VMWare, installing VLAN’s
• Established Voice & Data Networks and redefined the scope of the entire Network system to provide a robust and highly available computing and communication environment.
• Established and administered Network Security strategy, protocols and complex server structure and strategy.
• Provided Network Voice & Data administration, configuration and support to entire network and supported connected teams and departments.
• Implemented Apple Computer Labs and servers in multi-media design classrooms across multiple campuses.
• Configured and maintained network & telecommunications equipment.

Confidential, New Orleans, LA

IT Manager

Responsibilities:

• Lead, executed and organized IT initiatives including Desktops, Printers, Servers and a number of Networked & Wireless devices across a LAN Network of 12 Buildings populated by over 15,000 end users.
• Designed and Prescribed Desktop, Laptop and Server images using Symantec Ghost.
• Managed server projects installing, upgrading and implementing Microsoft Servers.
• Ensured customer-initiated service requests were handled within Service Level Agreement (SLA) timeframes.

Confidential, New Orleans, LA

Network Operations Center Analyst

Responsibilities:

• Provided network support to the Company's 24-hour per day, 7-day per week Network Operations Center (NOC).
• Served as 2nd level Technical Support, providing resolutions to a bank-wide technology and system issues.
• Assessed and mitigated risk associated with system configuration changes, maintenance, and upgrades.
• Ensured the availability of Enterprise-wide applications and network resources.

Confidential, Austin, TX

Managed Information Systems Manager

Responsibilities:

• Provided support, administration, leadership and server initiatives for WAN call center with over 600 end-users.
• Managed a team of (7) System Administrators, (9) LAN Administrators and (1) Project Coordinator.
• Enforced key Business Information Systems performance indicators.