SUMMARY:

• 15 years’ experience implementing and managing supply chain programs for Fortune 50 - 1000 companies. Designed domestic and global e-commerce fulfillment programs customized to client requirements.
• Individual and mentor with outstanding organizational, analytical and communication skills who excels at leading virtual global and domestic cross-functional teams located in United States.

AREAS OF EXPERTISE:

• Project Management
• Budget & Contracts
• Continuous Improvement
• Client Management
• Strategic Planning
• Business Requirements
• New Product Introduction
• Vendor Management
• E-Commerce

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Project Manager

Responsibilities:

• Managed the Bi-Weekly Meetings for the GoNaked Social media and Event campaign in the US, Australia and Times Square NYC. Created the project schedule in MS Project and monitored tasks on a weekly basis, documented and followed up on action items to meet milestone dates.
• Developed the operational supply chain process flow charts in Visio for SAP integration. Also, developed process flows for Confirmatory testing. By consolidating the DSA process and R+F Confirmatory process able to pinpoint gaps which led to the reduction in finished good lead times by two weeks.
• Facilitated the cross-functional 9:15am Supply Chain Meeting with cross- functional team members. AT Kearney recognized it as a key success in raising and resolving supply chain Hot Topics. Diligently scribed meeting notes with an objective perspective to gain trust by stakeholders and distribute to the teams and senior leadership.
• Developed the first Generation 1 Intake process for non-tech related projects. Analyzed the current state process and developed future state process flows. Documented Impact assessments for 16 projects reviewed by Senior leadership for approval.
• Achieved Six Sigma Lean agent and applied learnings to the creation of a value stream map for printed material. Documented the map in Visio for phase in and phase out of printed material. This evolved in a project template reviewed and approved by the Marketing teams.
• Archived project management documents on Workfront which included the Impact assessment, ePMO Status Reports, Meeting minutes, Resource list, Risk, Issues, Change and Lessons learned Log.

Confidential, San Bruno, CA

Program Manager

Responsibilities:

• Successfully structured the first project team and project schedule for the Global e-Commerce supply chain division.Created an organizational breakdown structure to identify stakeholders and business process owners. Conducted interviews with business process owners to document tasks, dependencies, durations and milestones.
• Achieved targeted launch date for the opening of a Fulfillment Center by carefully monitoring the critical path and tracked timely completion of activities. Established Weekly Status Meetings and unified 15 Functional team members representing - GeC Distribution IT Integration Services, Logistic Systems, Supply Planning, Order & Vendor management, Inbound & Outbound Transportation, Fulfillment Operations, Inventory Control and Finance.
• Documented and archived project management documents on SharePoint which included the RASCI, Communication Plan, meeting minutes, Risk Register, Decision Matric, Lessons Learned and Weekly PMO Status reports.

Confidential, Oakland, CA

Project Manager Consultant

Responsibilities:

• Acted as the Project Manager on the highly confidential Finance Re-design project.
• Managed a team of Senior Executives and 100 plus stakeholders.
• Identified process improvements which led to significant cost reductions.
• Organized the Executive Directors and CFO’s to achieve project milestones and on time delivery of project goals within a limited time frame. Created the project schedule which included 20 plus focus interviews of C-Level Executives. Documented the organizational structures and departmental process flows of their functional areas.Overall analysis resulted in confidential cost reduction recommendations of significant savings.
• Utilized Six Sigma methodology and analyzed current state processes and organizational charts to identify gaps and cost reduction opportunities. Authored the SIPOC’s for the following areas - Cash Flow Management, Capital Planning, Financial Compliance, Risk Management, SOX, Labor Economics, Investments and Pensions.

Confidential, San Francisco, CA

Strategic Account Manager

Responsibilities:

• Managed the Barnes & Noble /NOOK Media e-reader accessory projects from product conception to supply chain implementation which resulted with increased annual revenue $ 12.1 to $13M.
• Developed the financial budget for the Barnes & Noble Account creating a Profit & Loss Statement for each product launch. Monitored and reviewed budgets with the finance department to achieve profitability targets, 5% net profit.
• Guided client product exploration process by presenting different fabric and case designs across different cost and price point ranges. Achieved the targeted unit cost and successfully launched the top selling e-reader case, the Groovy stand, shipped 450K units, $ 5.4M annual sales revenue.
• Created new price and cost model for Accessory assortment. Itemized raw materials costs, direct and indirect labor, profit, gross margin, and development, enabling PCH to justify price and cost increases and decreases to the client.
• Accurately documented cost and price specification changes throughout the product development phase by creating a Traceability matrix. Ensuring the costs and prices in the Statement of Work are accurate for product launch.
• Led client and internal operations cross-functional meetings, achieved clear understanding and streamlined communication among 6 parties spread across 4 time zones - United States West & East Coast, Ireland, Asia.
• Created a monthly material liability cost report, including researching raw material allocations for future order, resulting in recovering $100K in 2012 and $220K in 2013.
• Managed cross-functional teams using Project Management principles, tools and techniques. Authored and managed the RASCI, Charter, SLA, Statement of Work, Traceability Matrix, Communication plan and Profit & Loss statement.
• Developed a collaborative team atmosphere through open communication and setting of “ground rules”. Facilitated cross-functional team members to resolve escalations or issues through close examination and methodically breaking down complex problems. Analyzed and mitigated project risks to preventing any project delays to timeline.

Confidential, Redwood City, CA

Client Services Program Manager

Responsibilities:

• Implemented the PayPal Security Token e-commerce serialization fulfillment program for US and international customers. Diligently, gathered client requirements and mapped the supply chain, financial, material, reverse logistics process flow charts that were mapped to the e-commerce website and ERP system. Successfully passed Conference Room Pilot and User Acceptance Testing. The program generated, 000 new orders per month, achieved 100% On Time Delivery
• Launched the VeriSign e-commerce fulfillment serialization program for US customers. Created the supply chain process by mapping the supply chain, financial, material, IT, reverse logistics flow. Coordinated physical serial numbers with system serial numbers for all end user orders. Mapped financial flows to ensure proper invoicing to end user client, Financial Services Institutions. Iterative Agile process development which successfully passed the Conference Room Pilot Testing and User Acceptance Testing using test case scenarios.
• Designed VeriSign’s Monthly Supply Chain Metrics Reports and achieved 95% On Time Delivery. Created Supplier Quality Control Test Metric report and achieved 100% vendor compliance which resulted in expanding the program to include EMEA locations.
• Managed New Product Introductions for Numera (iMetrikus), a medical device company. Created and managed the Statement of Work and Service Level Agreement. Developed BOM’s and SKU’s, planned material buys, calculated and negotiated pricing with Director of Procurement. Improved accuracy of year-end inventory, following FDA requirements resulting in Total Customer Satisfaction and contract renewal.
• Completed Month-end billing for all customer accounts and summarized monthly reports issued to customers, sales and corporate finance. Reports included On Time Delivery, Inventory, Receiving, and Supplier QC Metrics.

Confidential

Global Account Manager

Responsibilities:

• Implemented first Vendor Managed Inventory program for Confidential Commercial Printer Division for Media with the successful ramp up, Confidential expanded the program to include the Print commodity, increasing sales revenue from $120,000 to $2,500,000 per annum.
• Mapped and analyzed Confidential Commercial Printer Division Build to Order Model for Media. Charted purchase order placement trends and identified bottlenecks. Created and analyzed “as is” and “to be” process flowcharts. Streamlined order management process achieving 30% soft cost reduction.
• Improved New Product Introduction electronic software download media (ESD) process for Consumer and Commercial Printer Division. Spearheaded meetings with NPI Manager, Software Engineer and ModusLink’s CD Partner. Analyzed differences between the Gateway and Gamma System. Consolidated processes and increased efficiency. Decreased production time by 25%.
• Mentored, supported and coached cross functional, indirect report team - ModusLink California, Memphis and Guadalajara Account Team. Achieved “Preferred Supplier Status” for all sites.

Account Manager

Confidential

Responsibilities:

• Developed supply chain solutions for Confidential that led to being ed 200+ Software Documentation kits resulting in $2,000,000 in sales revenue per year.
• Managed and organized client specifications to ensure accurate building of software documentation kits. Followed up on receipt of media data via FTP site to ensure accurate CD Master. Championed orders to ensure timely delivery of kits. Achieved “Preferred Supplier Status” consistently every year.