SUMMARY:

• PMI certified Project Manager Professional and Certified ScrumMaster with 10 years of project management experience in implementing medium to large IT Software Development and Infrastructure projects in the ecommerce and telecomm industry.
• Proficient in all phases of the Project Life Cycle and Project Management Process Groups with strong skill set for Project Integration, Scope, Time, Cost, Quality, Communications, Resources, and Risk Management.
• Provide significant attention to Business Needs, and have successfully managed Customer Satisfaction and Client Relations.
• Successfully managed multiple projects in parallel releases resulting in quality product on - time/on-budget delivery within a dynamic and fast paced matrix environment.
• Strong problem solving, analytical and research skills with ability to recognize process improvements areas.
• Solid background with full Software Development Life Cycle (SDLC), Agile Scrum methodology, with requirements gathering, software development, quality assurance, systems integration, production, and customer acceptance.
• Over 20 years of IT experience - Project Management, Quality Assurance, Technical Support and Training.
• Recognized for natural ability to identify, analyze, troubleshoot, and resolve issues.
• A positive, self-motivated, results-driven, enthusiastic and energetic professional.

TECHNICAL SKILLS:

Microsoft Office: Project, Power Point, Outlook, Excel, Visio, Word, SharePoint

Relational Database Management: Sybase, Oracle, Informix, SQL

Application System: ServiceNow, Rational, Bugzilla, TFS, BaseCamp, Juniper VPN, Numera Problem Tracking

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Successfully implemented ServiceNow projects in the areas of Incident Management, Problem Management, Change Management, Configuration Management, Knowledge Management and Service/Request Management to drive a customer satisfaction rate of 9.5.
• Set and manage the expectations of stakeholders and ensure common understanding of the work. Organize and Lead Project Kick-Off, Discovery, Sprint Planning/Reviews, Status and Retrospective meetings.
• Manage small team of staff performing configuration, development, testing and deployment.

Confidential - Washington, DC

Senior Consultant

Responsibilities:

• Successfully implemented and configured the Organization’s first “full implementation” of the Fluxx Grant Management Software for Confidential .
• Develop the design and requirements with clients for their individual organization’s needs; making recommendations of best practices for their situations.
• Utilize IBM’s Rational Suite of products to manage the projects’ Sprints, User Stories, Tasks/Defects and Test Script in an Agile Development Environment.
• Identify Client’s Data Migration needs; mapping fields from one system to the other and analyzing the data after migration to ensure accuracy.
• Manage small team of staff performing configuration, development tasks, test script and execution.
• Perform training to client (user and system admin) through on-line demonstrations and classroom training.
• Participate in Tiger Team responsible for implementing processes and procedures to improve efficiency and optimize productivity, resource management and delivery oversight.

Confidential, Reston, VA

IT Project Manager

Responsibilities:

• As the SME for Ecommerce Partner Marketing Standard Templates (MSTs), successfully delivered over 80 new and refreshed projects on-time to drive an average of 40% more traffic to our ecommerce sites.
• Successfully delivered new business flows and entity functionality for several Interactive Voice Recognition (IVR) initiatives, including vendor relationships.
• Successfully lead and implemented the redesign of the Numera problem ticketing system to help maximize helpdesk and operational performance and productivity. This project resulted in increased communication and response time on customer issues and increased management insight to trend and analysis data.
• Successfully lead initiative to relocate office to a new location. Anecdotal feedback received upon project completion stated that it had been the most successful office move in company history.
• Actively work with Business Owners and Product Managers to identify and document Business needs with project/product objectives; known risks, assumptions and constraints; and project milestones with cost estimate.
• Set and manage the expectations of all stakeholders and ensure common understanding of the work. Organize and Lead Project Kick-Off meetings and Post Mortems. Mentor, coach, and provide feedback to functional managers for performance reviews of project team members. Document and set up project archives for future project references.
• Closely monitor Project Progress and Quality Control during each phase of the Project Life Cycle. Provide inputs for areas of improvement. Maintain a detailed project issue list while ensuring follow-through from all team members.
• Identify project activities, produce and maintain project schedules. Perform schedule updates and control to drive product delivery at a 98% on-time schedule rate.

Confidential - Chantilly, VA

Deputy Program Manager/ Software Quality Assurance Specialist

Responsibilities:

• Assisted Program Management while also performing Quality Assurance and Configuration Management
• Prepared monthly metrics data reports and monthly status reports to send to SAF and senior management.
• Ensured that the Organization's Standard Software Processes were properly followed. Identified and recommended proposed changes as appropriate.
• Responsible for Configuration Management activities of all project documentation.
• Responsible for all Financial & Resource Estimating and Tracking activities.
• Established the QA Audit Program in preparation of CMMI Level 3 certification - Responsibilities included the development of plans, quality policies and procedures; awareness briefings; conducting audits; verifying corrective and preventive actions were implemented and effective; maintaining the audit records; and monitoring and improving the audit program.
• Responsible for ensuring that CMMI goals and requirements were satisfied in order to achieve Software Engineering Institute (SEI) Level 3 certification.

Confidential, Dulles, VA

Senior Software QA Engineer

Responsibilities:

• Led and mentored Software QA Engineers while performing Software QA Engineer functions.
• Decreased new hire ramp up time from 6 months to 2 months by mentoring and training new testers.
• Reduced on-boarding process from 7-10 days to 3 days for new hires and managers by documenting and restructuring processes.
• Reduced development and QA costs by identifying design gaps in Marketing, Functional and Technical Requirements.
• Reduced risk of deployment errors and production downtime by improving the test management process.
• Decreased potential for putting untested code into production by discovering a large gap in the ability to do complete end-to-end testing with the current test system.
• Increased testing effort productivity 30% or more by developing and maintaining automated regression scripts and generating detailed expected results for each revenue stream.
• Ensured Financial Reporting accuracy by providing use cases to Finance along with manual generated expected results reconciling all reporting discrepancies with detailed explanation to the business or with a fix by development.

Confidential - Reston, Virginia

Senior Systems Integrity Analyst

Responsibilities:

• Implemented and managed Tivoli Enterprise System and a Centralized Integrated Test Lab
• Provided Quality Assurance/Testing for an Imaging System

Confidential - Herndon, VA

Technical Support Engineer

Responsibilities:

• Provided Tier III Support for a Predictive Dialer Application certifications, Achievements & skills