SUMMARY:

• Over twenty seven years’ experience as an Information Technology professional with diverse skills as an IT Project Manager, Systems and Business Analyst, Business Applications Developer, and Team Leader. Developing strengths such as effective communication and negotiation skills combined with a positive attitude, and common sense into a resource who consistently delivers for clients by meeting their organizational goals, objectives, and deliverables. Always encouraged to be a self starter with a high success rate of delivering IT projects on time and within budget and within scope. Leadership skills are proven by strength in relating to both the business and technical resources and bringing them together as a team through collaborating and communicating in order to ensure that the project meets the needs of the business and of the technical support group as well.
• Offers a strong background as a leader in applications development, and exceptional skills in project initiation and planning, managing and facilitating the gathering of requirements, developing business assessments, designing systems, developing and managing project plans and schedules, as well as managing and documenting all project deliverables. Provides an in depth understanding of all aspects of the systems development life cycle and has the ability to manage multiple IT projects and as well as manage and mentor diverse resources within a team environment.

AREAS OF EXPERTISE:

• Project Management
• Database concepts (relational, object oriented)
• Quality/Process Improvement
• Oliver Wight (Manufacturing concepts)
• Facilitating
• Leadership Training
• APICS classes (Manufacturing)
• Communications
• IDMS software and business Training
• Extensive training in SDLC methodologies
• AGILE since 1984
• Project Management Professional Certification

TECHNICAL SKILLS:

• COBOL II
• TSO
• JCL
• IDMS: ADSO
• CULPRIT
• ORACLE/SQL
• Case Tools
• Lotus Notes
• EDI
• Websphere
• Microsoft: Excel
• Word
• PowerPoint
• Visio
• Project
• SharePoint
• Out Look
• Clarity

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• On loan from the Project Management Office (PMO) to the newly formed Demand Management Office (DMO) with Confidential to provide project management support by overseeing, maintaining, and coordinating the Operational Support Project Plans including resource scheduling (local and off shore) to support the function of managing the resource demand throughout the entire IT organization.
• Once the Demand Management Office has fully implemented all of its processes. I will be returned to the PMO Project Management Resource Pool and will be assigned to projects that match my skill sets.

Confidential

Project Manager

Responsibilities:

• Providing project management support to team of Business Development Executives and Database Administrators as well as Senior Management to oversee and coordinate all project activities to deliver Database Health Checks to multiple clients.
• Managing projects for commercial client accounts for infrastructure implementation projects.
• Providing project management support to the Michigan State Police for Integration of data into the existing Dashboard and the creation of a predictive data model.
• Develop and manage the project schedules, manage the resource talent pool, and all communication activities in support of the above projects.

Confidential

Project Manager

Responsibilities:

• Provided project management support to the Department of Confidential .
• Worked with the State on their initiative by assisting the State of Michigan as they moved to automate Health Information Exchange. To accomplish this, the State is creating a State of Michigan Health Information Exchange (SoM HIE) to collaborate with other Health Information Exchanges via the Michigan Health Information Network (MiHIN).
• Provided project management expertise to support the design of the SOM HIE and the architectural analysis of the State’ systems.
• Developed and managed the project schedule, managed the resource talent pool, performed issue tracking and resolution, and performed all communication activities in support of the project.
• Utilize State of Michigan’s SUITE processes to set up the project management documents for the project

Confidential

Project Manager/Senior Business Analyst

Responsibilities:

• Managing, coordinating, and overseeing Health Information Exchange projects to plan, design, and implement automated solutions for various health organizations (private and public) such as physicians practice, an entire medical clinic, and government agencies. The projects have several objectives: provide automated solutions for each entity, share medical information internal and external including hospitals and labs, comply with government regulations for all aspects of maintaining and sharing medical information.
• Responsible for project planning including: project charter, project plans, scope, risks, constraints, schedule, budget, quality, resources, and communications between project team and management.
• Responsible for overseeing and validating: design, development, quality assurance, change management, testing, and delivery of hardware, software, and integration solutions.
• Responsible for ensuring that project is delivered on time within client’s budget and that the deliverables meet the needs of all of the entities within the Health Information Exchange.

Confidential

Senior Business Analyst

Responsibilities:

• Led facilitated requirement gathering sessions with the participation of State Business Analysts, Subject matter experts, and Business area owners in order to define and document business processes and functional requirements within assigned operational areas of the Unemployment Insurance Agency. The purpose was to make the business requirements RFP ready in order to select a vendor to replace the agencies legacy systems.
• Developed and documented three deliverables: RFP ready business functional requirements, business process flows, and business operation area narratives.
• Mentored State Business Analysts in writing and preparing the functional requirements for the RFP, developing process flows, and narratives
• Performed knowledge transfer throughout the ten week effort to the State Business Analysts, Subject Matter Experts, Business Area Owners, and management. Along with developing a vision of the new system and buy in from each participating group.

Confidential

Business Analyst\Project Manager

Responsibilities:

• Participated in a comprehensive business assessment project that included development of requirements and functional design for a fully integrated enterprise solution to replace legacy systems that are currently supporting the Office of Insurance and Financial Regulation’s (OFIR) regulatory operations across insurance, consumer financial services and banking industries.
• Utilized a “comment blueprint” approach to develop business architecture and conceptual models to capture system components, interfaces and key inputs/outputs to facilitate the development of an enterprise architecture plan and a multi - phased implementation plan.
• Planned and facilitated JAD sessions with subject matter experts to document business processes and define requirements for each operational area, identified challenges and opportunities. Provided thought leadership to key business stakeholders regarding best practices and capabilities of new technologies to effectively drive out requirements.
• Participated in team development of comprehensive requirements for the planning and development of the RFP and preparation of the vendor contract.
• Participated in the selection process to recommend a vendor for software solutions that best met the Agencies needs.
• Managed small Project to lead the business area experts in the planning phase to implement a National Web-based Software Application to register Mortgage Loan Officers with OFIR.

Confidential

Project Manager

Responsibilities:

• Responsible for Project Management of approximately twenty IT Projects (Mortgage Loan Insurance related) and performing duties as a Business Analyst to facilitate the analysis and documentation of project planning and business requirements on various projects.
• In this role was responsible for:
• Define projects including scope, budget, resources, constraints, risks, and schedule.
• Project and task prioritization working with IT Management team.
• Lead and coordinate approved projects through delivery, New Client Set up in support of Account Management.
• Organizing and facilitating numerous meetings to gather and document requirements, analyze existing work flows, and stream line processes and procedures.
• Develop and Maintain Microsoft Office Share Point Websites to track IT and New Client Set Up Projects

Confidential

Project Manager

Responsibilities:

• Assigned to Confidential ., Troy, Michigan
• See above. This was a contract to hire position.

Confidential

Team Lead Business Analyst

Responsibilities:

• Assigned to Confidential Account, Savannah, Georgia
• Responsible for Team Lead and Business Analyst functions to manage and support a large-scale, enterprise level Time, Labor, and Payroll System.
• Responsibilities include, but are not limited to, the following:
• Requirements Gathering including review and sign offs.
• Writing estimates and obtaining approvals.
• Developing technical specifications.
• Creating test plans for User Acceptance and System Integration.
• Organizing deployment.
• Perform Quality Assurance (QA) and Change Management activities.
• Trouble shooting on all aspects of the system.
• Liaison between the business, 3rd party vendor, and developers (local and offshore).
• Provide Project Status to management.
• Assisted Project Managers and worked closely with developers on new development and system upgrades.
• Exposure to Oracle RDBMS and SQL to support the business analyst role and tasks.

Confidential

Senior Systems Analyst/Functional Analyst/Project Manager

Responsibilities:

• Defined projects including scope, budget, resources, constraints, risks, and schedule
• Led teams as a Regional Business Analyst to facilitate the analysis and documentation of business requirements on various projects. In this role was responsible for:
• Organizing and facilitating numerous meetings to gather and document requirements, analyze existing work flows, and re-engineer processes and procedures. These requirements and JAD sessions were often large groups of cross functional users and managers.
• Creating and reviewing specifications (functional and technical)
• Project and task prioritization working with IT Management team
• Lead and coordinate approved projects through delivery including the utilization of Off Shore resources.
• In this capacity worked on several projects that involved Work Flow Analysis and the automation of electronic document routing and approval processing.
• Key functional areas worked on include Sales Operations, Customer Service, Finance, and Marketing.
• IT Corporate standards and limited budget dictated that Lotus Notes databases and development be used to automate work flow.
• Sample applications created and implemented were Customer Contact database, a system to track the analysis for New Business and related proposals, and Budget Authorization system.
• The New Business Analysis and the Budget Authorization projects had work flows that were large and complex and were completed in phases. These two systems are closely integrated as the Budget Authorization process is a part of the New Business analysis process.
• Proactively identified the opportunity and initiated the Budget Authorization workflow to automate and streamline that part of the process.
• Scanners were purchased for the Sales Force to allow for imaging and electronic attachments to be created for back up purposes.
• Coordinated the effort to Investigate Customer Relationship Management software.
• Managed projects to update corporate Web Sites for Marketing, Product Engineering, and Customer Order Entry (e-commerce).
• Member of support team to maintain legacy systems for Customer Service, Distribution Centers, Supply Chain, and Sales Data Warehouse applications.
• Functioned as Business Analyst/Project Lead on numerous smaller projects and was required to manage the progress and reporting status of these efforts to management. Encouraged to think globally, part of the analysis is to make sure we were not developing duplicate systems across regions.

Confidential

Consultant

Responsibilities:

• Provide knowledge, expertise, and support of the Engineering and Document Control process and systems to Gulfstream, as I had been the Project Manager, Analyst and Developer for this system.
• Converted legacy systems for Y2K.

Confidential

Senior Systems Analyst/Project Manager

Responsibilities:

• Performed duties as the Project Manager, Business Analyst and primary developer on the Engineering and Document Control Systems for almost nine years, this included leading a multi-phase project, and performing duties as Business Analyst. Much of my experience in document systems was obtained in supporting the work flow of all documents throughout Engineering and across all functional areas in the Confidential .
• Performed duties as Project Manager on the Engineering Parts List System (Project was completed on time despite budget, schedule, and resource constraints). This was accomplished by improvising, Engineering was approached for extra man hours in the budget, the idea was the extra man hours would pay for existing developers willing to work the over time. It turned out to be a win, win. There was not the expense of hiring additional staff and the developers were eager to earn extra money. The Engineering Parts List was a very high profile and high priority project, the justification and the approval were immediately accepted.
• Led the project to Converted legacy systems requiring significant business changes, Bill of Material Cost Roll Up system, Engineering Document Control and Engineering Change Management Systems.
• Other accomplishments:
• Responsible for maintaining legacy systems during period of corporate downsizing (this included providing reports and files to the business)
• Participated in the design of several IDMS databases, participated in corporate process improvement effort, worked with case tools and data modeling for key projects
• Participated in internal departmental projects such as developing a time keeping system and developing a system development life cycle methodology, as well as cross training co-workers at a time of major resource shortages, and improving the change management process within IT. Responsible for leadership role in improving internal department processes and communication.
• Performed limited management duties for approximately five years, while working directly with the IT applications development manager, along with communicating on a regular basis with middle and Senior Management.

Confidential

Systems Analyst

Responsibilities:

• As a member of the Nuclear Plant Admittance System Development team, developed and delivered Nuclear Operations and Regulatory computer systems.
• Managed project in design, development, and delivery of a small scale batch/online system.
• As a member of a large litigation system project, participated in the analysis, development, and delivery of a document database system.