Service Delivery Manager, Project Manager Resume Houston, TX - Hire IT People

EXECUTIVE SUMMARY:

A resourceful Six Sigma green belt project and service delivery manager, with more than 19 years of experience in applying appropriate practical technology/mix of technologies that meet business needs while minimizing risks; accustomed to working with executive and senior management
Performance - oriented Oracle solution executive with a sound ability in configuring and implementing Oracle PeopleSoft and providing various IT services that will improve the efficiency and performance of a company. Comfortable working in a fast-paced, hands-on work, environment and possess a solid history of discovering errors, resolving defects, and ensuring clients expectations are met with high quality software solutions
Expert consultant with excellent skills in mentoring and encouraging cross-functional teams in executing complex projects within strict time and budget constraints, while maintaining quality control. Uncompromising ethics and strong communication skills across all levels of an organization.

AREAS OF EXPERTISE:

Oracle solution management Oracle PeopleSoft 9.2 Communication skills
Project management Oracle Test Manager Analytical/technical skills
Business development Microsoft Office Suite Attention to details
Clients Relations Visio and SharePoint Trouble shooting/problem - solving
Budgeting/Inventory control Quality assurance Organizational/collaboration skills
Leadership/training Technical documentation Time management skills

PROFESSIONAL EXPERIENCE:

Service Delivery Manager, Project Manager

Confidential, Houston, TX

Responsibilities:

Hosted and managed service delivery processes and best practices including respect for Service Level Agreements, provide exceptional service as well as leadership skills to clients during implementation and managed services delivery
Developed technical documentation, process and procedures documentation and project templates hence, facilitating knowledge transfer to clients and off-shore teams through hands-on and documentation methods
Provided vendor management including all licenses, billing and invoice concerns.
Consistently utilized BMC RemedyForce to run ticket reports while handling customer’s needs thereby promoting clients' satisfaction and retention. Escalate issues for remediation to delivery management and ensure service level agreements are met.
Forecasted Managed Services estimates for project completion and worked with delivery and financial teams to enhance optimum performance and gross profit
Effectively managed Oracle PeopleSoft Application Lab. ( Confidential ), password support, configuration or environments and testing
Supported and led the overall Managed Services team with overall delivery requirements and planning

PeopleSoft Test Lead and Quality Assurance

Confidential, Bellevue, WA

Responsibilities:

Ensured the new system met all clients business and technical requirements for the implementation of FSMC 9.2, HCM 9.2 and CS 9.0
Managed the overall coordination of schedule and testers, status reporting to project team and stability of project/program oriented test efforts
Validated system configuration, customizations, conversion, and interfaces; defined and documented testing strategy, plan and timelines
Effectively communicated with management on testing efforts and defect resolution; conducted test review discussion and enhanced performance effectiveness
Coordinated configuration of Confidential security, user preferences and all other security required to enable test scripts/test scenarios to be properly executed and completed to pass in Oracle PeopleSoft
Created, executed and managed overall testing through utilizing Oracle Test Manager (OTM) while creating and maintaining test schedule, identifying and estimating resource needs, entrance/exit criteria and test execution across all test stages of testing to include, Unit, System Integration Testing (SIT), User Acceptance Testing (UAT)
Managed Gold Change Requests ( Confidential ) process through to configuration in the gold environment

Project Administrator/Support Coordinator

Confidential, Hawaii/Renton, WA

Responsibilities:

Tracked and maintained required documents for customer site security clearance requirements
Managed billing and resolved discrepancies, creating invoices for milestone payments
Maintained and prioritized different project issues, project risks and overall concerns that run concurrently during a project, to ensure successful outcome of project deliverables and milestones
Prepared written documentation, communication and executive PowerPoint presentations
Coordinated and assisted with design, deployment and optimization of all aspects of software implementation of SAP and legacy replacement of the Customer
Information System Replacement project for Confidential and the Materials Management Business Systems Transformation for Confidential, Renton, WA
Assisted with the screening, selection and processing of new consultants