SUMMARY:

• Over 25 years of Information Technology experience, including expertise with Project Management, Business Analysis, Systems Engineering, along with coding roots.
• PMP - certified Project Manager, Certified Scrum Master, with expertise in Agile/Scrum, and direct experience of full SDLC (Waterfall), RUP/UML and PMBOK fundamentals.
• Adept at managing multiple concurrent projects.
• Experience with both line and matrixed resource management, including offshore/multiple offices.
• Broad technical experience including eCommerce/B2B/B2C, client/server and legacy applications.
• Varied industry experience: eCommerce, electronics, healthcare, automotive, with ability to step into new environments and quickly adapt and add value.
• Excellent interpersonal, organizational and communication skills.
• Track record of delivering projects on time, and on budget and expertise at managing risks and issues.

PROFESSIONAL EXPERIENCE:

Confidential, Long Beach, CA

Consultant Program Manager

Responsibilities:

• Responsible for managing major software module upgrades of the Confidential Payer and Claim administration system. Managed full project cycles and delivered the solution to health plans for multiple states. As the overall project PM I managed several teams concurrently consisting of 30+ Product, Architects, DBAs, Developers.
• Managed the external relationships with the Health Plan stakeholders (Dir/VPs).
• Managed all phases of the Claims and Eligibility projects, such as scheduling, budgeting via Primavera P6, risk and issue management, communication with internal IT and Business sponsors/stakeholders at the Dir/VP level.

Confidential, El Segundo, CA

Senior Program Manager

Responsibilities:

• Developed business cases and process improvements designed to automate the sales process, address fiscal responsibilities and provide improved client experiences.
• Responsible for major application releases and patch releases: managed release planning, timelines and communication for 50+ members of Dev/Operations/Client Services/Release/QA departments.
• In charge of Project Governance: defined, implemented and trained Agile/Scrum processes across the organization; automated project standards & processes for the online collaboration tools (Jira, Confluence).
• Managed multiple contractual relationships with software service consulting firms like Oracle, Dell: drafted the SOWs, negotiated terms and pricing, managed the budget, timelines, communication and deliverables.
• Managed hardware vendor contracts and deliverables, then managed the systems and engineering teams to deploy and setup the environments with the new hardware (infrastructure projects).
• Responsible for technical training of all the IT teams across the globe: identifying gaps, curriculum, instructors etc.
• Lead PM for ad-hoc task force teams responsible for addressing escalated client needs & meeting SLAs.
• Sr Proj Mgr, Scrum Master for multiple Scrum teams on/off site and off shore that delivered new features.
• Lead PM for a high visibility $10M+ project that revamped the entire email marketing application UI and functionality (1+ year project): 50+ Product/Development/QA/Operations/Release team members in LA, NY and internationally.

Confidential, Pasadena, CA

Project Manager Consultant Specialist

Responsibilities:

• Managed business, consulting, development (Agile/SCRUM technology) and testing resources.
• Developed Business Cases and interfaced with key stakeholders from multiple departments and regions to determine the best solutions.
• Conducted business impact and cost/benefit analysis evaluations, and presented to senior management the recommended course of action.
• Managed the IT project plan, resource tasks and objectives, key milestones, risks, dependencies and timeline.

Confidential, Cypress, CA

Senior Project Manager

Responsibilities:

• Multiple responsibilities included: Product Manager in charge of defining business requirements and objectives, Project Manager for leading a development team and implementing the objectives, Quality Manager responsible for test plans and testing, Business Analyst for evaluating and then proposing new processes and improvements, Training Manager responsible for rolling out the new processes by managing communication and training of the business and sales support teams across the US.
• Used PMP standards for all phases of the projects: Project Charter, Risk Management plan, Communications plan, WBS, and MS Project for managing timelines and deliverables.
• Data warehousing experience: SQL server was used for storing and extracting information for payment. SQL server used for data dumping from other servers like Finance before performing calculations and payments. Wrote all specifications with regard to extracting and data dumping. Wrote specifications for database design.

Confidential, Los Angeles, CA

Senior Project Manager

Responsibilities:

• Responsible for the Release planning activities for a major upgrade to the website and interfaced with the Product, Development, QA and Release teams to ensure a quality delivery.
• Tracked and reported on the project status and progress, and provided data analysis impacting sales to the VP.

Confidential, Brea, CA eBusiness Senior Project Manager

Responsibilities:

• Managed the complete SDLC for a CRM/BI web project which captured client information and had corporate wide impact on sales
• Had multiple consultant responsibilities: Project Manager to manage the timelines, progress and deliverables with the development team of 7 programmers, graphic designers and QA; Product Manager to define the business requirements, business and functional design; QA manager to write test plans and validate deliverables. Used UML, documented in FRD, MS Project, and Visio.

Confidential, CA

Project Manager and Hands on Software Developer

Responsibilities:

• Managed the development of 9 Microsoft Windows applications that were used to: create embedded software for remotes access SQL databases (Data Warehousing: storing and retrieving data from SQL Server) create data files for internet applications
• Defined requirements using UML, Agile for fast delivery. Used Scrum methods.
• Consulted to management regarding direction, performance, and opportunities & proposed enhancements.
• Data warehousing experience (5 years): SQL server was used for storing and extracting information. Wrote specifications for database design. Hands on experience coding in MySQL.

Confidential, Redondo Beach, CA

Project Manager and Business Consultant

Responsibilities:

• Acted as Product Manager and defined the CRM strategies: marketing, customer policies, operating procedures, website maintenance and updates, cost/operating margins, revenue stream, competitive pricing strategies, promotional campaigns, SEO.
• Set up the financial infrastructure: lines of credit, bank accounts and credit card processing for eCommerce.

Confidential, Torrance, CA

Project Manager and Hands on Software Engineer

Responsibilities:

• Performed software development (C, C++, Device Drivers, Microsoft Windows) for a Real Time Embedded System (micro-controller chips) that was used by beverage bottlers in factories. defined the functionality and operational specifications for the machinery, met with customers to install and evaluate machine performance; reported to management feedback and proposed enhancements for future releases.

Confidential, Cypress, CA

Project Manager/QA Manager

Responsibilities:

• Managed QA group of 5 focusing on developing programs and scripts that tested the CAD/CAM software.
• Personally initiated and coded an application (C, Motif, Unix) critical to the aerospace industry that compared drafting drawings and displayed the results electronically. The application received praise at Boeing for automating a tedious process and therefore eliminating hundreds of man-hours from manual comparison of drawings.

Systems Engineer

Confidential, Troy, MI

Responsibilities:

• Interfaced with Confidential management to elicit and model Real Time Embedded Systems (micro-controller) requirements for several Confidential systems (Propulsion, Battery Module). Organized requirements into a structured design using real time modeling techniques (used UML).
• Performed programming and simulation testing of micro-controllers for the Confidential Electric Vehicle.