PROFESSIONAL SUMMARY:

• Have 8 plus years of IT experience and performed end - to-end SDLC responsibilities for CRM applications in Salesforce, Apttus CPQ, Salesforce CPQ, ServiceMax and worked on onshore-offshore model
• Certified Scrum Master, Certified Salesforce Admin, attempted Sales cloud certification and trained PMP from Confidential by PMI-representative and Used Rally, PMO, Jira tools for management
• Performed various responsibilities starting with Development, Project Lead, Business Consulting, Solution Architect, Project and Product Management, Customer Engagement and travel locations when required
• Ability to support client business managers and senior managers through ongoing relationship management across engagements, workshops, and deliverable presentations
• Had worked with Business Owners, Product Owners/ management, Leaderships of Confidential across Renewables, Oil& Gas, Health Care and worked closely with Leadership team in hiring & allocating resource in projects
• Experienced identifying key client business issues, determining client needs, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement
• Experienced leading and delivering large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies
• Worked directly with customers in managing product life cycle to facilitate requirements gathering, data collection and analysis (technics - interview, workshops) through developing relationship with stakeholders, cross functional teams and be subject matter expert SME educating on product fit for requirements
• Develop project planning, resources and effort estimation, communication, risk analysis, monitoring, reporting
• Understanding business needs, User stories creation, prioritize functionalities in backlog for implementation as per project plan, Design and Configure the requirements, migrate plan development, and train users
• Lead large teams for implementation, demonstrate the requirements, follow testing life cycle (SIT, UAT, Prod)
• Monitor the migration activities and resolve the defects, issues for successful delivery of
• Strong knowledge on Agile Scrum methodology to manage project scope, project timelines, assess risks, team velocity, burn down chart, burn up chart and follow scrum artifacts and ceremonies
• Support production of proposals for Confidential ’s for Confidential businesses and presentation preparations for sales team
• Effectively worked with business owners across globe, Europe, UK, USA, Dubai, Singapore are few to be named

TECHNICAL SKILLS:

• Agile scrum implementation for successful delivery of projects
• Salesforce configuration knowledge on objects, fields, page layouts, search layouts, related list, & other components. Implementation of securities, Validation rules, relationships, workflow, approval processes, Permission sets profiles, Record types, reports and dashboards, case to email, web to case, etc.
• Apttus CPQ configuration knowledge on proposal Object, config setting, CPQ console; Product management - products, Categories, features; Price Management - price list, pricing rules; Rule Management - Constraint rules, Attributes, Guided selling, etc.
• Salesforce CPQ configuration knowledge on Config settings editor, product, Quotes, Quote terms, Quote templates, Quote lines, Attributes, pricing, etc.
• ServiceMax configuration knowledge on case creation, wizards, work order, service teams - technicians, product console, Pm schedule, service/maintenance contract, templates, etc.

PROFESSIONAL EXPERIENCE:

Confidential

Business Consultant/ Project Management

Environment: Salesforce, Apttus CPQ, Salesforce CPQ Tools: PMO, Excel

Responsibilities:

• Design project planning MS projects, design project scope presentation, propose project timelines
• Implemented scrum methodology and trained stakeholders learn on scrum for better results
• Document requirements gathered, data collection through workshops with stakeholders
• Develop and prioritize User stories for development team, remove the impediments, track the scope
• Engage customers with demo on implementations, provide technical assistance and resolve issues
• Guide customer on out-of-box features of product, feasibility and possible solutions to requirements
• Monitor and track project milestones and deliverables, and ensuring adherence to quality standards
• Manage application testing cycle from end-to-end with IT and business participants
• Communicate the weekly report on implementations of user stories and analysis of charts
• Coordinate with onsite management and offshore team during developing, testing and deployment.
• Manage Project execution to ensure adherence to schedule, and scope Prepare project status reports by collecting, analyzing, and summarizing information

Confidential

Business Consultant/ Project Management

Environment: Salesforce, ServiceMax Tools: Rally, Data Loader

Responsibilities:

• Gather requirements from the business regarding new systems needs and existing system changes/ enhancements via interview technics and works with team to implement
• Analyze and document the functional needs for implementation and remove the obstacles
• Communicate with stakeholders on development and demonstrate the requirements in sprint review
• Prepare deployment cut over plans for each environment in migration activities and lead the execution of the same
• Developed documentation such as functional design requirements, training material, deployment, change control, FRA, rollback plans and other project related documentation as per compliance
• Designing and coordinating communication with various departments such as technical, validation and deployment for successful delivery by analyzing gaps, removing conflicts and determining alternative solutions when required
• Worked with stake-holders/owners and technical team in developing functional design and to prioritize requirements for sprint
• Coordinated with cross IT/business teams in understanding the business, Acceptance criteria, Proof of concept presentations, Functional consulting, Onsite-Offshore coordination
• Test developments in DEV/UAT environments with IT team and business partners
• Followed Scrum across the teams, involved in meetings - Sprint planning, Grooming, standup, sprint reviews, sprint retrospective
• Calculate required charts, velocity, and presentations on project improvement for customer
• Focus on People, Process and Product for best working software by responding changes with customer collaboration
• Have worked with customers across the globe (USA, Dubai, Poland) and establish strong relationships

Confidential

Business Consultant/ Project Management

Environment: Salesforce Tools: Data Loader, Ant O/s: Windows

Responsibilities:

• Coordinate with Product owner in analyzing future modules, gathering requirements and develop solutions in salesforces via customization or configuration
• Participated in strategy meeting for each release in designing the required development activities.
• Coordinated with cross functional teams of business teams in gathering requirements for development activities.
• Interacted regularly with clients to understand their needs and to develop plans for improving delivery.
• Involved in meeting such as Daily scrum, sprint planning, review, retrospective, refinement, etc. to have track on requirements scope and remove impediments.
• Monitored and managed application testing life cycle (SIT, UAT, Production) with IT team and various business teams.
• Developed reports on requirements completed, defects raised and fixed, and other activities at object level.
• Continuous monitoring on deployment activities with resources and clients and ensured success on deliveries.
• Conducted sessions for continuous sharing of technical and functional knowledge within the team.
• Developed presentation on analysis of resource efforts, project progress after each release to stakeholders.
• Developed timelines and coordinate on transition plans for the project.
• Implemented Agile Scrum methodology in the project and involved in developing timelines for development, testing, migration activities along with client.
• Introduced new tool to calculate capacity of team against the thumb rule of scrum which increased capacity by 16%.
• Reduced defects on every implementation through best practices which reduced defects by 40%.
• Analyzed risk associated during releases using burn down charts (improved ~ 42%).
• Reduced in change request on requirements by following coding standards and proper scrum rules.
• Increased in velocity of resources from release to release with improved development skills.
• Reduced associates for the project showing the improvement (reduced ~ 10%).
• Improvement in stakeholder’s satisfaction levels shown via email appreciations on efforts of the resources.

Confidential

Project Manager

Environment: Jira O/s: Windows

Responsibilities:

• Monitored resources in the team & estimating the efforts for successful completion of projects.
• Updated teams on daily activities and changes from clients as a when made.
• Followed agile methodology in handling the team for completion of the project in time like daily stand-up meetings, review meetings, Capacity planning, etc.
• Consulted with Clients and developed BRD & SRS documents for the implementations of application (when required).
• Developed overall scope, action plan for the project and allocated the resources.

Confidential

Business Analyst and Project Management

Environment: Java, Dot net O/s: Windows

Responsibilities:

• Consulted with Clients and developed BRD & SRS documents for the implementations of application by collecting requirements from clients (USA).
• Developed overall scope, action plan for the project and allocated the resources.
• Converting the data objects into business objects i.e. generating business functionalities.
• Performed Testing activities like smoke test, SIT, UAT on developments.
• Prepared Training Documents for Users and conducted Training on implementations.