SUMMARY:

• Results driven project management professional with over ten years of business and technical program and project management experience managing small to large multi - million dollar projects.
• An accomplished leader, my expertise includes working with, managing and motivating teams to perform to their full potential.
• My project involvement includes providing the highest in quality and customer satisfaction with exceptional analytical problem-solving ability while adhering to PMI principles and methods.

PROFESSIONAL QUALITIES AND STRENGTHS:

• Client relationship management
• High technical acumen
• Waterfall, Agile & SDLC experience
• Cost reductions
• Process development & improvement
• Consistently deliver efficient solutions
• Analytical & efficient

TECHNICAL KNOWLEDGE & PROFICIENCIES:

CA Central (Rally) MS SharePoint 2013 MS Project 2013 Visio MS Office (Word, Excel, PowerPoint, Outlook) Adobe CS5 Design (Dreamweaver, InDesign, Illustrator, Photoshop, Acrobat Pro, Flash) MS Publisher MS Access

EXPERIENCE:

IT Program Manager

Confidential, Charlotte, NC

Responsibilities:

• Manage a variety of different types of projects that can include large-scale application development, systems integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployments
• Serves as single point of contact for critical change initiatives or key aspects of them
• Plan, organize, monitor and control projects using tools and techniques to ensure efficient and effective project completion
• Accountable for project deliverables including but not limited to end to end project administration, requirements gathering, design outline, planning for communication, training, implementation and user acceptance testing.
• Manage cross-functional or inter-departmental impacts the include the Enterprise Event Management, Lines of Business, and Enterprise Control Functions
• Partner with business partners for subject matter expertise support and to develop and transition plans, including ongoing success measures, to sustain the change
• Partner with internal and external Technology partners/vendors to manage full scope of work effort on projects with system impacts
• Develop and socialize potential risk mitigation strategies

Project Manager, Contract Worker

Confidential, Charlotte, NC

Responsibilities:

• Lead projects and manage departmental or companywide activities that vary in duration, medium/high in risk, scope and complexity.
• Develop and revise project plans, work with users to understand problems and focuses on bringing issues to resolution, escalating as necessary to meet timelines.
• Manage scope change, communication, issues and risks, and organizational change to meet project objectives.
• Facilitate functional, process, and plan gap analysis, plan setup, data mapping, payroll process, testing and coordination, participant data conversion.

Project/Program Manager, Contract Worker

Confidential, Charlotte, NC

Responsibilities:

• Provided portfolio, program or project leadership, oversight management, delegation, and coordination to the various internal and external organizations.
• Partnered with IT staff and utilized Waterfall, SDLC or Agile methodology in order to successfully implement software upgrades and solutions for enterprise wide applications.
• Assured that Project Plan(s), all appropriate reports and reporting means were developed and managed according to Enterprise Project Management Center of Excellence Standards.
• Directed the process of project planning including scope definition, estimating, schedule formation and monitoring, cost control measures, risk identification, vendor selection and integration processes.

Technical Delivery Manager/ Project Manager Consultant

Confidential, Charlotte, NC

Responsibilities:

• Responsible for running projects from start to finish
• Facilitated cross-divisional coordination, communication, influence and negotiation.
• Analyzed present-state, developed alternative future-state approaches and facilitated implementation.
• Acted as a liaison between the business user groups and the technical systems groups.

Sr. Project Manager Consultant

Confidential, Charlotte NC

Responsibilities:

• Directed and managed projects from beginning to end, working collaboratively with at least one other Project Manager and the Vice President of Operations.
• Gathered Requirements, developed SOWs, project plans and associated project documentation.
• Worked with IT Project Team to write User Stories from the requirements gathered from internal and external stake holders.
• Effectively communicated project expectations to team members and stakeholders in a timely and clear fashion.

Project Manager

Confidential, Quincy, Massachusetts

Responsibilities:

• Successfully developed an Excel based tool, which automated the month end drug inventory process of reporting for presentation to Senior Executives and Board of Directors.
• Developed Macros in Excel, which incorporated pivot tables, vlookup and other advanced functions, in order to automate various processes which increased efficiency by over 35 percent
• Designed, Created and launched corporate Intranet website, which increased efficient dissemination of information and documents to over 200 employees at twelve different locations.