SUMMARY:

• Visionary Agile Coach and scaled Agile Program Manager accomplished in thriving amidst rapidly changing settings, coupled with success in building key relationships and managing cross - collaborative efforts.
• Bottom-line driven leader experienced in articulating the benefits of technology, mentoring and training staff in Agile methodologies, managing products that impact business growth, and solving complex problems with innovative solutions.
• Dedicated professional with deep passion in aligning technology with business objectives while creating organizational efficiency.
• Holds Certified Scrum Professional and Scrum Master Certification.

AREAS OF EXPERTISE INCLUDE:

• Project Management Agile Scrum SDLC Kanban
• Team Building & Leadership Cost - Saving Initiatives Decision-Making
• Planning & Implementation Systems Thinking User Experience
• Business Impact Analysis Workflow Design Continuous Improvement Solutions
• Requirements Gathering Quality Assurance Planning Best Practices
• Research & Development Risk Assessment JIRA Solutions Architecture

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, California

Agile Coach/Scrum Master

Responsibilities:

• Conducted inquiry and participant observation based analysis of agile health for two program teams
• Coached and influenced change to the daily stand-up from a status report to risk identification and commitment-based collaboration
• Introduced five-part retrospective activities to shift away from repetitive, narrative fallacy vulnerable three question sprint discussions that produced a measurable issue and action item backlog
• Trained team members on test driven development, assumptions, and improved “Definition of Done” using “The Marshmallow Experiment” activity and follow-up discussions.
• Cleaned up several years of orphaned product backlog items and issues and demonstrated the efficient use of Portfolio trees and timelines to manage release planning activities in VersionOne.
• Proved the value of the role and helped leadership gain three full-time EE requisitions for an Agile Lead.
• Developed Excel template for tracking all Program Team Scrum KPIs for other Scrum Masters

Confidential, Irvine, California

Agile Coach/Scrum Master

Responsibilities:

• Created integrated product requirement management system with task tracking tool with JIRA and Confluence
• Selected software and established processes for end-to-end program management for the product roadmap using Atlassian Portfolio
• Developed Wiki templates with macros for providing high-level and detailed views into operational and sales projects.
• Authored Engineering Newsletter for company-wide communication of key sprint metrics, deliverables, and retrospective outcomes.
• Implemented the use of story point estimation, trained staff on Scrum using the Lego Scrum City exercise, and achieved a predictable velocity for two Scrum teams across four departments.

Confidential, Diamond Bar, California

Agile PMO, Director

Responsibilities:

• Promoted from a Project Manager to the Director role to form the engineering PMO department
• Selected and on boarded four project managers, one agile coach, two business analysts and one project systems administrator to service a portfolio of five product lines and IT projects.
• Architected a company-wide global JIRA instance of over 15K users with program and departmental workflows, permission, field, screen, and security schemes with accompanying dashboards and agile Scrum/Kanban rapid boards
• Partnered with Chief Software Architect and Director of QA in the logarithmic release management of eight enterprise versions of the flagship platform offering; Confidential Portal
• Co-managed product development lifecycle with a highly distributed global engineering leadership team
• Supervised the information architecture of the corporate internet for the IS and Engineering Divisions including wikis, message boards, document libraries, and landing pages utilizing an instance of the Confidential collaboration application; Social Office

Confidential, Petaluma, California

Professional Services, Producer/Project Manager

Responsibilities:

• Gathered, analyzed and refined project requirements according to input from all stakeholders, including the client, internal management and both internal & 3rd party developers
• Drove new revenue and increased project ROI by working with sales leads and project teams to translate clients’ business needs into signed SOWs for phased implementation strategies.
• Created, planned and managed schedules and budgets for multiple projects and initiatives within account relationships and responsible for overall project P&L and on time, on-budget delivery of all projects
• Communicated complex business and technical requirements and issues to a cross-cultural audience of clients, project managers, senior management, and programmers
• Maintained high degree of professionalism and collaborative spirit with all project stakeholders in the face of a volatile and high-pressure work environment
• Provided training, support and ongoing guidance to clients and employees in the use and customization of the Confidential SaaS
• Served as departmental administrator for corporate-wide use of the WebEx presentation tool

Confidential, Mill Valley, California

Marketing, CRM Development Manager

Responsibilities:

• Successful implementation of internally developed CRM application using off-shore development team that included extensive employee training and documentation.
• Mapped complex business processes to determine automated calls to action within the sales cycle
• Designed spreadsheets for capturing extensive numeric data for projected and actual results of individual marketing initiatives

Confidential, Novato, California

Web Services, Director

Responsibilities:

• Coordinated the implementation of a new e-commerce provider for hosting, purchasing and digital fulfillment of all products increasing online sales by over 30% and digital fulfillment by over 50%
• Managed company-wide direct marketing portal and registration system that created strategic vertical markets through start-screen impressions
• Provided artistic direction for user interfaces, banner ads, product pages, splash screens, forms, and tours
• Increased organic search engine rankings through establishment of appropriate metadata and keywords
• Establish a banner and link exchange program through the affiliate marketing company LinkShare
• Administered ongoing marketing campaigns for segmented distribution to a database of 500,000 customers
• Served as technical administrator of the ColdFusion Application Server, Starteam Application Server and IIS
• Taught company courses in the use of basic HTML as part of a continuing education program

Quality Assurance, Manager

Confidential

Responsibilities:

• Developed engineering processes to ensure the highest possible number of priority status defect resolution
• Wrote functional test plans and test cases for quality assurance technicians
• Administered five, large-scale beta testing programs from inception to completion
• Conducted installation tracking, black box software testing, version control implementation, build labeling, defect entry and classification, defect reporting, regression testing using MS Visual Test.

Product Development, Product Manager

Confidential

Responsibilities:

• Developed and managed MRDs for proposed product and service feature enhancements based on market research, customer needs, competitive intelligence, and internal development concepts
• Participated at trade shows and product events for set-up, lead generation and public presentations
• Worked with OEM partners, ensuring integrated product development