SUMMARY:

• SENIOR Professional Services Infrastructure Delivery Manager
• Extensive experience in project planning, defining scope and deliverables, preparing schedules, estimation and budget management, driving project activities, tracking progress and managing risk.
• Adept in leading teams in matrix environments and coordinating with cross functional groups.
• Ability to properly communicate IT, Architecture, Corporate Real Estate, Construction and Project requirements to internal and external customers.
• Over 15+ years of project management delivery and Professional Services, corporate real estate, treasury,telecom, Pharma, Wealth Management, and IT industries.

A REAS OF E XPERTISE:

• Program Management
• Vendor Selection & Management
• Customer Facing
• Agile Project Methodology
• Strong Problem Solver
• Budgeting & Scheduling
• Manage Client Expectations
• Personable & Presentable
• Cisco UiP / CCM
• Project Management
• Effective Team Building
• PMP/PMI Methodology

PROFESSIONAL E XPERIENCE:

Confidential

Sr. IT Project Manager

Responsibilities:

• Working on upgrade from Windows XP and earlier to Windows 7.
• NMigrated from Avaya to Cisco CTI with Genesys and MS Dynamics CRM
• Cisco UCC /IVR /MOC / Genesys CTI /NICE Call recording
• MS Communicator, Vmware, storage, infrastructure, windows unix, SQL
• Seibel CRM CTI/Genesys Cisco and MOC ( Confidential Office Communicator)
• ServiceNow/Remedy ITSM implementation and Maintenance
• CyberSecurity integrated with ServiceNow and Remedyfor the automation of VM servers upon request.
• Full automation with AWS and Azure cloud service, along with on - prem VMware.
• Worked with Dev-Ops to code utilizing Jira applications for the cloud
• Ran daily Scrum meetings (Agile) to get progress daily
• Citrix Xen and VMware implementation utilizing cloud technology

IT Service Delivery Manager

Confidential

Responsibilities:

• Contracted to lead the development and implementation of several IT projects adhering to HIPPA
• Service Delivery Manager / Sr. Validation Consultant / CSV
• Managed IT Project Management teams, including architects, SME’s & business analysts
• IT Voice/Genesys - CTI - SalesForce-MS Dynamics 365 CRM integration Data Program Manager - Utilizing Agile/SCRUM methodologies and artifacts
• BlackBerry/iPhone/Android Enterprise Apps. Cisco Presence / Polycom Integration
• MS Project/RUP/Agile/Waterfall
• Cloud Technology Infrastructure Implementation
• Infrastructure CRM Upgrade Seibel/Genesys CTI Cisco migration /NICE Call recording
• Managed 40,000 user contact/call center project $30M

Technical Account Delivery Manager

Confidential

Responsibilities:

• Project Management Full Life Cycle (Scrum/Agile)
• Managed project team of 10 SME’s, budget analyst, and architects
• Migration to Cloud technology Genesys CRM/ Confidential Dynamics, through IP addressing and design
• BlackBerry/iPhone /Android /Google Play Enterprise Apps. Cisco Presence / Polycom Integration
• Created WBS and wrote Project Plans
• Managed Off-Shore / On-Shore Project Teams
• Access Control / Process Management / ServiceNow/ Remedy ITSM
• SAP/PeopleSoft / SalesForce CRM Global Enterprise implementation
• Identity Management
• Genesys ccPulse+ CRM migration to SalesForce.com Enterprise ERP
• Functional and technical SalesForce.com design and training

Sr. Program Delivery Manager

Confidential, New York, NY

Responsibilities:

• Company Merger and Acquisitions of Desktop and Application systems
• Managed project team of 30 including 9 project managers, 3 budget analysts and SME’s
• Project Management Full Life Cycle
• Created WBS and wrote Project Plans
• Governance
• SalesForce CRM/SAP/ERP/PeopleSoft sales driven upgrade and implementation

Confidential

Sr. Program Manager / IT Service Delivery

Responsibilities:

• Citrix Xen/VmWare
• SalesForce/Genesys Virtual Network / UiP
• Aspect ACD / UiP
• Governance/SEC Compliance
• SAP implementation
• Application release management
• Maximo asset management systems
• Create Project Charter for VmWare/Back-up Project
• Create CTQ for Project Scope

Confidential, New York, NY

Professional Services CyberSecurity, ITSM Project Manager

Responsibilities:

• Technical (Infrastructure) Project Manager managing complex projects with sub projects within them. I.e.PBX integration Cisco Unity IVR /Siebel/Genesys CRM with SAP AG KM
• Support of the Program Manager on all CTI/CRM/VoIP/KM project deliverables.
• Use of project tools such as MS Project in Project tasks, sub tasks, dependencies while producing status reports.
• Management of, not just projects, but members of the project teams.
• Develops project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans and allotment of resources for each phase of the project, and arranges for recruitment or assignment of project personnel
• Communicates project schedules, deliverables, milestones, and required tasks to team members, Confidential and the client in coordination with the Program Manager
• Prepares project status reports and keeps management, clients, and others informed of project status and related issues, including financial status against the plan
• Updates the project plan, at the direction of the Program Manager, with changes from original specifications

Confidential, New York, NY

Responsibilities:

• Contact Center Implementation / Management / IVR-CRM/ CTI / Call Logs / Monitoring
• Create project scope for Hedge Fund Interaction Contact Center Application
• SEC /SOx security levels Compliance Application / Backup and Recovery PM /Governance
• Hedge Fund Web Application Management / Monitoring training KM system
• Managed Architecture/Infrastructure/Security/Network Engineers and Developer teams
• Identified and assigned technical experts and key players deliverables
• Managed implementation of previously started Avaya to Cisco IVR/ Unity / VoIP LAN/WAN/SIP Client Project
• JIRA / Rally software development tools
• ITIL (IT Infrastructure Library) and ITSM Directory management
• Manage all phases of project
• ITIL (IT Infrastructure Library) and ITSM Directory management