SUMMARY:

• Experienced, multifaceted IT Project Manager / Business Analyst having worked for a variety of industries and departments including logistics, advertising, human resources, payroll, finance, banking, healthcare, nutrition, high tech, aerospace, manufacturing, and entertainment; work autonomously or with supervision; am organized, competent, efficient, analytical and innovative.
• Thrive under pressure, am flexible and team oriented. Demonstrated ability to adapt to project changes related to scope, schedule, budget, workflow, and system utilization. Build key relationships with the project team and key stakeholders.
• Effectively communicate across multiple levels from executive sponsors to technical and business team members. Executed integrated testing across applications and planned cutover.

TECHNICAL SKILLS:

Computer Skills: MS Office MS Publisher JIRA MS Project MS Visio Graphics Adobe Framemaker Adobe Photo Shop Adobe Acrobat AdobeGoLive Adobe Web Experience Manager Niku Workbench (Clarity) Enterprise Project Management (EPM) Customer Relationship Management IBM Web Content Management (WCM) MS Sharepoint Dreamweaver RoboHelp Rational s Requisite Pro & ClearCase Quark Xpress SalesForce and Seibel Pragmatech (RFP automation) Remedy Quality Center (Test Director) ProposalMaster & RFP Master

Project: Proposal Development Estimation Idea Page Charter Communication

Management: Execution Status Reporting Change Management Risk Management Scope

Business Analysis: Schedule Budget Workflow Integration Cutover

Skills: Agile Methodology Product Backlog Planning Sprint Planning Velocity Determination Forecasting Work Breakdown Structure Resource Leveling Cost Variance Cost Benefit Analysis Dependency Management Requirements Definition Use Case Creation Business Process Re - engineering Prototyping / Wireframes User Acceptance Testing Test Strategy Information Technology Infrastructure Library ITIL Test Case & Script Creation

Application: SAP UNIX/LINUX PeopleSoft Tivoli BroadVision SMS LAN/WAN

Language: Oracle JD Edwards Perl Windows Flash SQL Vignette

Familiarity: Visual C++ Visual Basic PL/SQL Java Java Script HTML DHTML ODBC/JDBC SQL Net CGI TCP/IP C, C ++ J2EE

Business Research: Lexis - Nexis Factiva Jupiter Forrester Gartner NorthernLight

Analysis Experience: Questia Hoovers Dunn & Bradstreet One Source BizMiner CNET

Language Skills: Fluent in English / Conversational Hungarian & German

PROFESSIONAL EXPERIENCE:

Confidential, Lakewood, CA

Project Manager (Consultant)

Responsibilities:

• Manage treasury operations center projects (removal of credit card data from WAUSAU and TOC systems & outsourcing the paper card remittance process) and Payment Card Industry Data Security Standard (PCI DSS)
• Manage all Confidential web service vendor onboarding projects including timelines, budget, and vendor management in a matrix cross-functional team environment. This involves following Confidential security protocols, policies and procedures SecureAuth Multi-Factor Authentication (MFA), Fortigate Firewalls, Symantec Endpoint Protection, Transport Layer Security (TLS) 1.2 Encryption Protocol, Fortinet Network Security
• Oversaw Information Security risk assessments for each vendor web service integration project following the National Institute of Standards and Technology (NIST) cybersecurity framework
• Responsible for analysis and translation of user business problems to meet requirements and document functional specifications for Confidential Contact Center which utilizes Ciboodle, a Customer Relationship Management (CRM) solution hosted by Verint. The Contact Center is responsible for thousands of member interactions each month, and an intuitive platform allows agents to effectively support customer interactions resulting in acquisition and retention of existing members due to a positive customer experience.
• Support enterprise wide tool and application standardization analysis to reduce the complexity of the landscape by getting as many groups as possible to use the same tool or application for the same task, enhance coordination, simplify integration, build a consistent infrastructure, and allow greater efficiencies in the development of technology solutions
• Engage business and IT leaders to sponsor and participate in the enterprise wide supported program of architectural review and transformation, and establish governance to ensure successful execution, implementation and environment maintenance
• Recommendation of solutions based on understanding of IT and business processes including problem definition, evaluation of requirements, and implementation of systems to meet business and user requirements
• Development of use cases, use case models, supplementary requirements, and business rules

Environment: JIRA, MS Project, Excel, Word, Visio Drawing, Outlook, Powerpoint

Confidential, Long Beach, CA

Project Manager/Business Analyst (Consultant)

Responsibilities:

• Managing all phases of software and IT infrastructure implementations with multiple vendors and matrix cross-functional teams of five to fifteen for projects including SQL upgrades, SharePoint, content management, financial, and Customer Relationship Management (CRM) software implementation
• Managing project budget, quality, and agreed upon timeline
• Notifying team members regarding any change orders that arise to ensure they are discussed with the leadership team in advance
• Writing, editing and analysis of process, workflow, and executive documentation for multiple Information Management departments including the Service Desk, Network Operations, Executive, and Application teams
• Performed functional and business requirements analysis, documented functional design processes, use cases, data models, testing scenarios, and training documentation in support of AWS Identity and Access Management (IAM) web service and certifications to manage user access control, authentication and authorization
• Worked with and supported multiple business units and users, IT, Security and Audit teams to maintain current and future application enhancements/releases
• Utilized ServiceNow to tie together different solutions, devices and applications and deliver user access from any device to data and applications residing in the datacenter, on mobile devices, and in the cloud.
• Managed service-oriented projects focused on work activities, tasks and processes to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services

Environment: MS Project, MS Office, MS Visio, MS Sharepoint, WebEx, Electronic Data Interchange (EDI) transfers, SQL, .NET, etc.

Confidential, South Gate, CA

Project Manager (Consultant)

Responsibilities:

• Built and managed project teams
• Managed project development from initiation to closure
• Worked with the project sponsor and stakeholders to complete project charter outlining scope, goals, deliverables, required resources, budget, and timing with accountability for project results
• Completed work breakdown structure (WBS) to estimate effort, resources and associated costs required for each task
• Created project schedule to identify when each task will be performed and/or due
• Clearly communicated expectations to team members and stakeholders
• Acted as a mediator between stakeholders and team members
• Managed project scope by ensuring any changes to scope were documented and approved with project change request forms
• Determined if external consultants or contractors were required to complete project plan, recruited and manage appropriate staffing resources
• Tracked and reported project milestones and provide status reports to sponsor
• Implemented tools and best practices for project management and execution

Environment: Electronic Data Interchange (EDI) transfers, MS Project, MS Office, MS Visio, MS Sharepoint, Google Docs, Project Insight, Quality Center, WebEx

Confidential, Torrance, CA

Project Manager (Consultant)

Responsibilities:

• Global implementations of applications - international, multi-level marketing business with complex, multi-national financial application implementations
• Coordinated the efforts of corporate, regional, international (i.e., Europe, India, Mexico) and cross-functional team members to conduct timely follow-ups to track project deliverables, project expectations and roles throughout project life cycle
• Responsible for the direction and coordination of teams to implement and execute key milestones, drive multiple concurrent project tasks and communicate project expectations to team members and stakeholders
• Created, managed and regularly published project timelines and worked with teams and stakeholders to identify project dependencies
• Liaised with Development, Quality Assurance and end users on the functional requirements definition, design, implementation and maintenance of software systems that require input from cross functions
• Elevated risks to meet launch dates and secure senior management approval to move forward
• Proactively managed changes in project scope, independent follow-through (i.e., attention to detail, monitoring and controlling), identified potential challenges, and devised contingency plans
• Created and presented key requirements artifacts including Scope Document, Business Requirements Document, Detailed Specification of Key Business Rules, Use Cases, Wire Frames, Activity Diagrams, Business Process Mapping Diagrams and Documentation, Application Gap analysis
• Managed Data Center Migration Project of production servers from Colorado data center to Utah data center
• Documented existing system, impacted areas, server names, IP addresses, etc.
• Coordinated transition from physical servers to Virtual Machines (moved by cloning and copying)
• Managed project to comply with European Mandate of Single Euro Payments Area (SEPA) payment transactions (and file formatting) for Euro to Euro Credit Transfers (distributor payments) and to replace EFT files with industry standard ISO 20022 XML file format; update bank account screens with SWIFT and IBAN for 16 countries; update XML files for 16 countries by disabling old fields and making (SWIFT + IBAN) or IBAN only mandatory; production implementation verification test for distributors
• Managed the establishment of host to host connectivity with vendors (ING and HSBC banks) and provide reports to release XML files to ING and HSBC banks
• Coordinated upgrade/cleanup of WW EFT files

Environment: Electronic Data Interchange (EDI) transfers, MS Project, MS Office, MS Visio, MS Sharepoint, Primavera P6, Quality Center, WebEx

Confidential, Glendale, CA

Project Manager (Consultant)

Responsibilities:

• Managed Confidential Transition activities to allow for the Payroll and Human Resources migration “carve out” from Confidential &T systems, servers, and procedures prior to the end of Transitional Service Agreement (TSA) period, specifically in the area of HR Interfaces.
• Managed the White Pages (WP) Transition project.
• Coordinated analysis meetings, action items, and issue resolution for ~17 of 40 interfaces to the new ADP Payroll system, and ADP interfaces related to payroll, time, health and welfare, disability, and investments.
• Attended and lead numerous analysis meetings to document requirements for 17 formal interface specification approvals, performed conversion validation, and helped coordinate interface testing.
• Lead analysis meetings for the implementation of the employee-performance management application, SuccessFactors.
• Coordinated meetings to overcome significant challenges due to ADP systems limitations and various union requirements under an aggressive timeframe since interfaces were a critical piece of this migration.
• Involved with DSA (Daily Sales Average) requirements and discussions when the complex calculations of these rates transitioned from ADP to Amdocs.
• Escalated risks and managed the consolidated vendor defect log.
• Lead meetings with the Finance team to help identify and resolve gaps between the HR and Finance projects.
• My tracking spreadsheet was used as a model by the Finance Interface Transition team.
• Worked with team members to coordinate the analysis of employee data flow from ADP into internal systems for future state including the ADP system to determine the feasibility of consolidation, current data flow from ADP into the CENET system and the Identity Management ( Confidential ) database, and the flow of data from Confidential into AD/LDAP.
• Assisted technical director to determine which additional fields needed to be supported by form population for RAD applications as a replacement for WebPhone APIs.
• Produced Visio diagrams for current, intermediate, and future states.
• Gathered requirements for the WebPhone replacement, YP Contacts.

Environment: MS Project, MS Office, MS Visio, MS Sharepoint, Adobe Web Experience Manager, Remedy, JIRA, WebEx

Confidential, Monterey Park, CA

Project Manager (Consultant)

Responsibilities:

• Managed WebSphere to JBoss Migration project for 13 Java applications that includes requirements, estimation, schedule, budget, staffing, communication, risk mitigation, issue resolution, status reporting, change controls, etc.
• Partnered with application system managers, technical leads and PMO to insure that all technical dependent functions adhere to project timelines, deliverables, budgetary and quality standards.
• Collaborated with internal IT partners on all project interdependencies to enable all downstream work to be completed appropriately as part of the project plan.
• Acted as primary point of contact between IT executives, systems managers, and technical leads on all aspects including issues and escalations.
• Managed and executed multiple concurrent migration projects with detailed WBS, resource leveling, measure schedule, cost variances, cost benefit analysis, risk and issue log, and dependencies.

Environment: Agile, Scrum, Clarity, IBM WCM, MS Project, MS Office, MS Visio, MS Sharepoint, WebEx

Confidential, El Segundo, CA

IT PMO Project Manager (Consultant)

Responsibilities:

• Jointly responsible for program management of 80 clinic conversions and deployment teams not geographically co-located including project management of requirements definition, plan development, resource monitoring, project tracking/reporting, budget, and risk management
• Solely responsible for gathering the requirements and managing the Business Intelligence GL data conversion and reporting of acquired clinic financial data to Confidential ’s systems
• Developed and monitored adherence to project plans, resources, schedules, deployment and conversion plans, collaboratively with team members
• Directed teams in preparing and hosting kickoff meetings, project reviews, and other review processes Confidential key points in the project
• Worked with teams and managers to identify and allocate appropriate resources, constraints, requirements, and priorities to achieve project objectives and develop mitigation approaches
• Communicated issues and status with business teams, considering project dependencies
• Partnered with business customers to understand needs, gather requirements, resolve issues, communicate status, and jointly plan initiatives to streamline business processes and improve operational efficiencies where possible
• Prepared regular status reports and other communications to internal and external stakeholders
• Drove risk, issue management and escalation throughout the life of the project

Environment: Agile, Scrum, MS Office, MS Visio, MS Sharepoint, MS Project, Remedy, Enterprise Project Management (EPM), WebEx

Confidential, Century City, CA

Sr. Project Manager, Financial Systems

Responsibilities:

• Gathering business requirements for major systems initiative including Accounts Payable, Accounts Receivable, Credit & Collections, workflow system
• Resource management (up to six developers in a matrix environment), budget management including schedule, invoices, purchase orders and contracts statements of work.
• Upgrade of a Customer Relationship Management (CRM) solution and Data Warehouse systems
• Management of key business process reengineering (BPR) projects
• Data analytics including writing SQL Queries against MS-SQL databases
• Defined data structure and data models based on business requirements
• Creation of test scripts and detailed testing of new applications and enhancements to existing systems
• Documentation of new and previous processes, user training material, system enhancement proposals, etc.
• Helping projects with change management initiatives to meet business, schedule and budget objectives as well as performed cost benefit analysis
• Focused on the people side of change including changes to business processes, systems and technology, job roles and organization structures by applying a structured change management approach and methodology for the people side change caused by projects and change efforts
• Created and implemented change management plans based on a situational awareness of the details of the change and the groups being impacted by the change that minimized employee resistance and maximized employee engagement by driving faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results were achieved
• Developed a change management strategy to support project teams in integrating change management activities into their project plans
• Provided direct support and coaching to front-line managers and supervisors as they helped their direct reports through transitions
• Identified potential people-side risks and anticipated points of resistance to develop specific plans and communications to mitigate or address the concerns
• Conducted readiness assessments, evaluated results and presented findings in a logical and easy-to-understand manner
• Developed a set of actionable and targeted change management plans including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Created and managed measurement systems to track adoption, utilization and proficiency of individual changes
• Identified resistance and performance gaps, and worked to develop and implement corrective actions

Environment: Agile, Scrum, Waterfall, MS Office, Visio, MS Sharepoint, JD Edwards World & One World, Siebel, MicroStrategy, Acenza (Invoice Approval Routing for Accounts Payable), PeopleSoft, Accounts Receivable Management (ARM), Sharepoint Vendor Database & Approval Routing Application

Confidential, Beverly Hills, CA

Business Analyst (Consultant)

Responsibilities:

• SOX compliance audit documentation for enterprise Web applications that are leveraged across Confidential i.e., ad serving, user segmentation and targeting, data warehouse and business intelligence)
• Refinement, validation and expansion of internal Information Systems policies and procedures
• Creation, standardization and verification of templates for enterprise-wide project management organization (i.e., technical requirements specifications, test plans, use cases, etc.)

Confidential, Burbank, CA

Business Analyst (Consultant)

Responsibilities:

• Gathered requirements for three applications: Warner Bros. Intellectual Property Licensing, Brand Assurance and Financial Systems (accounting)
• Financial systems analysis involved Accounts Receivable, Invoicing, and Credit/Collections processes
• Assessed data cleansing/conversion requirements and scope
• Analyzed/modeled business processes
• Data analytics including writing SQL Queries against MS-SQL databases
• Defined data structure and data models based on business requirements
• Drafted functional design documents with developers and clients (internal directors and managers) to gather requirements that can be easily translated into technical designs

Environment: MS Office, MS Visio, Oracle 11i, e-Room, SQL, .NET, JAVA

Confidential, Los Angeles, CA

Business Analyst (Consultant)

Responsibilities:

• Documentation of functionality and data from in-house systems to iPLS
• Assisted with the identification of gaps and solutions
• Gathered and documented functional business requirements and process flows
• Assisted with the development of specific database conversion strategies
• Prepared presentation material for Conference Room Pilot
• Wrote business facing project documentation for Change Management utilizing SharePoint site
• Developed test plans and scripts using Quality Center (Test Director)
• Issue, defect, configuration and script resolution utilizing Quality Center (Test Director). Received certification through Mercury’s Quality Center.

Environment: MS Office, MS Visio Graphics, MS Project, Quality Center (Test Director), MS SharePoint

Confidential, Culver City, CA

PMO Analyst (Consultant)

Responsibilities:

• Responsible for the creation of documentation related to project management office (PMO) processes
• Documented processes regarding workflow efficiency
• Documented agreed upon Information Technology Infrastructure Library (ITIL) processes, procedures, tasks, and checklists to establish integration with SPE’s strategy, delivering value, and maintaining a minimum level of competency
• Modified the User Guide for SAP R/3.
• Interviewed subject matter experts (SMEs), department managers and directors
• Documentation of IT governance policies and procedures for various departments and PMO project templates
• Assisted with the documentation of senior staff presentations
• Updated internal IT training materials (i.e., SAP User Guide, Niku User Guide)
• Helped standardize Project Management Institute (PMI) based methodologies and templates

Environment: MS Office, MS Visio Graphics, MS Project, Niku Workbench (Clarity), SAP R/3

Confidential, Glendale, CA

Business Analyst / Technical Writer

Responsibilities:

• Functional support for various systems and/or applications by being a liaison between business users and technical teams to identify, analyze and translate needs into specifications
• Requirements gathering and use case creation
• Responsible for technical and non-technical documentation
• Wrote end user product documentation (online help) and marketing collateral including data sheets and white papers
• Utilization of internal content management system
• Data Modeling with assistance from application designer and information architect

Environment: MS Office, Visio, Macromedia RoboHelp, MS Project, Adobe Acrobat

Confidential, El Segundo, CA

Sr. Policies & Procedures Analyst

Responsibilities:

• Developed and revised policies and procedures to support management strategies, state and federal regulations, and new technology initiatives
• Updated company-wide policies, procedures and process flows (Visio) to comply with Sarbanes-Oxley requirements based on SAP R/3 and the in-house contract system (financial data from the contract system fed the SAP system).
• Interfaced with SMEs and developers on the documentation and requirements for SAP R/3
• Worked on a team to modify and improve the company Approval Authority System (AAS) to in corporate business rules with the goal of complying with Sarbanes-Oxley requirements in terms of online, Web-based signing authority according to salary grade and job code
• Supported Finance Department managers to document and develop detailed workflows to simplify tracking capability with a more auditable accounting system that meets Sarbanes-Oxley initiatives and SAP processes utilizing SAP R/3 FICO, SD & PP modules.
• Gathered information from multiple resources and conducted operations, regulation, and technology change research and analysis to determine impacts
• Communicated changes through bulletins, newsletters, and Intranet
• Participated in policy and technology initiative teams to ensure accuracy and integrity of policies, procedures and proposals
• Gathered necessary information from personnel having competing priorities; comfortable eliciting information via phone, e-mail, and in person; relate to others on all levels in a multi-state environment; and provided excellent customer service
• Coordinated business level audits
• Participated in Six Sigma projects for overall department improvement

Environment: MS Office, MS Project, Visio, Adobe Acrobat, HTML, Oracle 11i, SAP R/3 (FICO, SD & PP), Lotus Notes