OBJECTIVE:

Seeking a permanent position that will allow me to make significant contributions to the goals and objectives of the organization

PROFESSIONAL EXPERIENCE:

Confidential Marlboro, MD

Director of Sales and Marketing

• Responsible for creating overall sales and marketing plan for the business to include social media campaigns, SEO and website marketing.
• Plans and oversees advertising and promotion activities including print, online, electronic media, and direct mail.
• Establishes and maintains a consistent image throughout all product lines, promotional materials, and events.
• Directs sales forecasting activities and sets performance goals accordingly.

Confidential, SC

Property Manager

• Responsible for receiving and processing applications and recording guests of the property via CRM for future contacts or housing needs.
• Complete tenant certifications at move - in. Complete unit inspections quarterly or as needed. Handle tenant complaints according to policy and procedures.
• Process and collect monthly rents and fees. Ensure maintenance work is accomplished.
• Coordinate unit turnover.
• Process move-out paperwork including inspection, damage estimating, and completing standard refund letters according to company policy.
• Process, collect and maintain security deposits. Prepare and execute the lease and all addendums.

Confidential

• Responsible for teaching business courses in addition to career development courses within the general education framework.
• Responsible for syllabus creation, lecture preparation and design, administering tests and exams, maintaining academic records, and adhering to all policies of the campus and/or accreditation organizations.

Confidential

Senior Manager Sales Support

• Provides support to 400+Telesales, Field Sales Account managers, and eComm sales reps in North America and India.
• Responsibilities include: Direct the daily operations of a IB sales - oriented call center division, including staffing and scheduling, implementation of all workforce management forecasts and metrics. Responsible for planning to improve productivity, profitability and effectiveness of operations.
• Analyze data, identify trends and ensure customer satisfaction by improving call efficiency, increasing revenue, maintaining low abandonment, quality assurance, and by improving employee product training and knowledge.
• Drive continuous process improvement. Adept with CRM software; Siebel and Oracle based systems; knowledgeable of Sarbane-Oxley regulations.

Confidential

Customer Service /Sales Support Manager

• Responsibilities include: Manage, hire and direct the IB customer service department.
• CSR s /Project Managers support all aspects of the sales cycle, including lead input, quote generation, order processing and billing.
• Work with internal and external parties to organize the various components needed to initiate, run and conclude major projects.
• Duties include coordinating schedules and activities, follow up on customer orders, and tracking progress and results.
• Resolve difficult issues regarding client complaints and other matters. Work closely with managers in other departments, such as sales, on updating policies and procedures for client services.

Confidential

Inside Sales Manager

• Responsibilities include: Sales of fall protection equipment, and technical support to distributors and manufacturer’s reps.
• Recruitment of distributors and manufacturer reps; sales support of distributor clients to include literature, RFQ‘s, pricing assistance, and technical support; maintain and update sales/data records; and general office management.

Confidential

Director of Development/Marketing

• Manage the development staff to identify, qualify, cultivate, solicit and steward the development effort. Identify new prospective donors and develop strategic plans for their involvement.
• Develop and direct strategy for large gift solicitations and demonstrate sensitivity to the motivations of prospective donors.
• Develop and coordinate overall strategy for fund-raising projects and expansion of the donor base; ensure security of donor records; research and apply to foundations, corporations, and associations for gifts (grant-writing).
• Develop and coordinate marketing, public relations, and advertising campaigns.
• Coordinate all in-house activities relative to direct mail, acquisitions, and newsletters; coordinate all ministry encounters with the media, both print and broadcast, both reactive and proactive.
• Designated spokesperson for the ministry.

Confidential

Account Manager

• Business development and professional sales to area businesses.
• Contact prospects, research business needs, develop commercial campaign, assist with marketing promotions, discuss with clients their products, services and advertising requirements, present campaign plans to clients for approval or modification, meet deadlines and prioritize tasks write reports, and keep records and financial details.
• Assist client with creative - scripts, visual presentation, etc.

Confidential, Raleigh NC

General Sales Manager

• Managed and directed operations of 66-suite executive office center.
• Sold furnished offices with state-of-the art connectivity (high speed internet, digital phone service). Interacted with commercial real estate brokers, and agents to select appropriate office space for clientele.
• Managed staff; developed strategic plan; accomplished subsidiary objectives; established policies and procedures; established standards; designed and evaluated systems; built company image; maintained quality service.

Confidential, Raleigh NC

General Manager

• Developed and implemented strategies for company growth, revenue, profitability. Key areas: sales, marketing, distribution, and service.
• Managed a goal - based sales operation with responsibility for market penetration, increasing sales volume and revenue, within specified budget and expense guidelines; management of all sales distribution efforts for the company.
• Assessed sales opportunities developed and presented creative proposals that increased close percentage.
• Sales/Service Team includes Regional Managers
• Representatives, Sales Administrator, Service Administrator, Service Manager, Field Service Technicians, Telemarketing, Shipping and Receiving, and Administrative Support Personnel.