SUMMARY:

• Senior leadership with experience in Software Engineering Manager / IT Project Manager with extensive experience in directing and leading Information Technology and Software Engineering organizations. This includes proposing, planning and managing large, highly complex projects through the complete System and Software Development Life Cycle (SDLC).
• End to end delivery ownership for programs / projects. Actively involved in all phases - initiation, planning, execution, monitor and controlling and project closure. Streamlined multiple software development projects by unifying on agile project management approach.
• Experience with global leadership of multinational and cross organizational IT teams worldwide in full enterprise environments, integration, solution and technical architecture, consulting, designing and developing large complex applications/platforms across industries using the latest cloud solutions and technologies.
• Proven ability to manage and motivate team members in the pursuit of quality and excellence in Developing, deploying and maintaining physical and virtual infrastructures to produce highly efficient Global solutions worldwide.
• Known for driving business results and maximizing profitability through the delivery of product and service delivery excellence, prudent people management, technology and processes. Able to manage large complex budgets, align technology and corporate strategies, set business and group goals, as well as leading large teams.
• Dynamic, innovative professional with proven track record of designing, developing and delivering successful, cost-effective, high performance technology and information systems solutions. Results-driven analytical problem solver with extensive experience in identifying opportunities, developing strategies and implementing frameworks to meet challenging business demands.
• Demonstrated ability in turning problem projects and designs into world class Cloud solutions facilitating the on-time releases of high quality solutions using Agile development for defect free experiences for clients and Global Enterprise environments.

TECHNICAL SKILLS:

Full SDLC and PDLC in Development, Management & Strategy 20+ years: With Emphasis in Development, Program Management, Product Management, and Business Management in localized teams to Enterprise-level Global solutions for top-tier companies.

Team Leadership and Management: Global effective leader of teams, both direct and virtual in a follow the Sun Development and Implementation model. Directly managed teams of up to 50 employees.

Software-as-a-Service (SaaS) and IT as-a-Service (ITaaS): Proven record of achievements in SaaS and ITaaS with top-tier companies utilizing Global management and methodologies.

Enterprise Development: Development, Implementation and Management of several enterprise-scale, mission critical platforms in the area of Data Centers, Security, Infrastructure and Storage.

Cross Functional Resource/Partner/Vendor Management: Responsible for projects with budgets up to $15 Million. With management of cross functional internal teams, as well as partners and vendors such as Cognizent, Wipro, Infosys and TCS.

Agile Methodologies: Demonstrated excellence in utilizing and refining Agile methodologies to solve complex technical challenges with a drive towards continuous improvement.

Operating Systems and Services: Cisco UCS thru version 3.1, Netapp FAS Series, EMC, Redhat Enterprise 7, Oracle 11, AIX 7.2, Apache, Apache Tomcat, Oracle ERP 12 and WebLogic, VMware VCloud VShare and VCenter, SAP BI and Business Analytics.

Tools: and Languages: HTML/XML/JS/Java, C/C++/COM/C#/.net, Ruby, Rails, Selenium, Canoo Webtest, Test Director, Quick Test Professional, WinRunner. Segue SilkTest. CVS, Subversion, Perforce, Microsoft Visual Studio. TCP/IP, DNS, VPN’s, VLAN’s, packet routing.

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Senior IT Management / Sr. Program Management

Responsibilities:

• Plan, direct and monitor information systems activities in support of the corporation’s daily IT operational efforts; working closely with executive management to improve performance through the implementation of best practices and innovative solutions. Responsible for hiring and training staff; establishing strategic initiatives; developed IT policies that ensured compliance with contractual requirements; and management of budgets for IT programs and projects.
• Institute a comprehensive process for deployment and development of Clouds solutions.
• Revise release management processes and coordinated with third-party contractors, infrastructure, development and PMO.
• Work with technical and architectural resources from both Confidential and the client to assure optimal solutions were designed, staffed, tested and implemented, meeting both client standards and Hitachi Data System's commitments.
• Provide application compliance reporting on adherence to Global Information Security (GIS) standards, data quality and completeness, provided support to application managers for the business.
• Ensure access of documents for all business and technical teams through Cloud entry points to access data analytics, metrics and the latest reporting.
• Evaluate Proof of Concept for various modules of the framework against established guidelines for acceptance.
• Manage development resources, ensuring high performance in a variety of software languages, system architectures and repositories.
• Provide global vision, leadership, and the development of divisional technology strategies
• Global Solutions and Services Senior Program Manager for the Americas (North America and Canada) while working with Global teams to design, implement and deploy Internet of things Unified Cloud Solutions and Global Storage Virtualization.
• Responsible for entire E to E planning, design, budgeting, execution and delivery of all projects.
• Lead the creation and establishment of Agile Methodologies, procedures and practices to efficiently manage the Deployment of Virtual storage and solutions with teams and partners.
• Review all storyboards and core requirements (PRD’s, MRD’s, BRD’s, verbal communications and deliverables). Integrating these into a single project plan, resolving any anomalies at design and initiation stages with top-tier companies.
• Provide team leadership to all project participants, and partners. Ensuring common purpose is developed and excellent project morale is developed and maintained.
• Drive the project execution process of each project to achieve the defined scope and deliverables to the dates and milestones set.
• Control requests and initiated corrective action to ensure Scope schedule and cost.
• Ensure that the Confidential brand value was enhanced through maintaining high customer satisfaction throughout the each project with top-tier companies.

Confidential, San Jose, CA

Information Technology Manager and Senior Program Manager

Responsibilities:

• Supported multiple applications through business as usual projects including maintenance, development and problem resolution utilizing the Global Delivery Center model and offshore resources.
• Coordinated staffing resources across the applications and projects during the development lifecycle.
• Managed cross functional team Development, SQL and infrastructure teams to develop and roll out the next generation of software, hardware and infrastructure solutions.
• Implemented an online Customer User Group of more than 100,000 users, providing best practices and providing answers to customer issues via SharePoint, Wiki and other technologies.
• Led team of software and web developers programming in Java, C++, .Net, C# and other scripting languages (python, ruby, Etc.)
• Extensive Interaction with business users and gathering requirements, and analyzed the needs of the end users and designing the solution.
• Managed the application development budget, monitored project progress and adjusts resources and priorities accordingly.
• Continuously works to implement new and/or streamline existing IT processes, products or services that improve cost, timeliness, and efficiency.
• Management for the Enterprise Management Organization leading multiple quarterly Enterprise releases which spanned 40+ projects using Agile iterative methodologies.
• Scrum Master leading and guiding the full scrum process from sprint planning and execution to daily scrum meetings, providing expert facilitative team leadership and guiding success.
• Manage Build out of $600 million dollar Data Center utilizing the latest of Netapp, EMC and virtualization solutions with VMware to optimize corporate backend infrastructure for all solutions.
• Manage the Quality Assurance Team for the Enterprise Management Organization for Cisco.
• Lead SaaS, IaaS, RMaaS initiatives, building and executing SaaS across Cisco.
• Rapid response to customer satisfaction, QoS, SLAs, risk/issue resolution and staff management.
• Have led initiatives including Release Management, Service Management, Change Control, Change Management, Release Life Cycle, Software Development Life Cycle, Boot Camps, Collaboration (Web, Wiki, ...), process development, Release Management training and coaching and development/quality best practices.

Confidential, Mountain View, CA

Software Development Manager

Responsibilities:

• Spearheaded all aspects of multiple large IT Projects throughout project lifecycle from concept through implementation, including maintaining all required documents; store all documents on corporate SharePoint website on intranet.
• Provided subject matter expertise for problem resolution and project deliverables.
• Responsibilities included establishing technical standards and practices for product development, technical expertise of platform technologies, coordination of development work with core architecture team, adherence to established software engineering best practices and ensuring timely delivery of software products.
• Implemented programs and processes for the portfolio I managed to assist the application team deliver initiative and business as usual projects on-time and within budget.
• Provided both management and technical leadership to engineering teams that designed, developed and deployed Web 2.0 technologies in a Client/Server web environment using Agile Methodologies.
• Managed the Unified language and testing team that built testing frameworks and virtualization.
• Managed the release engineering team that deployed all releases of VeriSign Security Services with a bench mark of zero slippage in the schedule and guided the effective deployment of solutions.
• Collaborated with cross organizational management teams and engineering teams from E2E from planning the architecture to deploying and managing the deployed solutions.
• Led teams in the management of Data centers and lab environments interconnecting network segments and physical resources on 4 continents.

Confidential, Mountain View, CA

Senior QA Engineering Lead

Responsibilities:

• Led a high performance team of engineers successfully delivering world class feature rich software.
• Served as technical lead for application development responsible for technical coordination of the engineering team, design and integration of new application services.
• Managed all aspects of the software development processes E2E from planning to market rollout.
• Created unified methodologies of development with shared resources across multinational locations.
• Designed an automated VMware virtualized infrastructure that automatically built virtual systems and deployed solutions with automated triggers for unit testing and system integration testing.
• Collaborated with other architects and senior management to solve complex problems spanning the organization to resolve technological issues, and develop corporate strategies and initiatives.
• Trained and mentor software engineers in software engineering processes and methodologies.
• Work closely with local and remote teams to apply quality processes that ensured the products design and code was well structured and reviewed through peer reviews and defined inspections.
• Convert brainstormed and undefined specifications for software solutions into measurable solutions and release criteria’s, which resulted in the highest level of quality in the final solutions.
• Technology usage: VMware, All Windows Desktop and Server environments, Apache, JBoss, Linux and Unix-based Web applications using Oracle 9 thru 12 and MS SQL Server databases, and written in C++, C#, XML, XSL and .net. Test Director, QuickTestPro, Win Runner, SilkTest,

Confidential, Mountain View, CA

Senior SQA Lead Engineer

Responsibilities:

• Responsible for improving and validating the quality of complex products, through planning and testing, with an emphasis on automation, efficient test methods, and analysis techniques.
• Work closely with Development teams to apply quality processes that ensure the products design and code is well structured and reviewed.
• Work with the Quality Engineering and Development team members to debug ineffective testing approaches as well as systemic design or coding problems in the production code.
• Ensure that product deficiencies found through testing, and the analysis of test results, are clearly identified, isolated, reported, and prioritized.
• Interact with senior management to provide status and feedback on the quality of products and on Quality Assurance team activities.
• Manage and coordinate the development of detailed test plans, test suites, and schedules.
• Develop automated, system, functional, acceptance and regression test cases, identifying important configurations and high-risk areas to client/server and communications products.
• Technology supported: Silktest, Windows 95, 98, Windows 2000 and NT Server environments, Unix-based Web applications, backend email systems and front end email clients, written in C++, C, VB and HTML.

Senior Software Engineer

Responsibilities:

• Responsible for certifying that application and server software operates as desired in multiple hardware, systems, and networking environments.
• Assisted less experienced group members in project planning, providing input to overall test strategy.
• Worked with System Support Engineers to reproduce and resolve customer software problems.
• Technical resource for Beta customers and System Support Engineers, assisting in onsite setup and configuration of products, providing input on internal rollouts and Beta Programs.
• Provided usability feedback on product design and worked with Product Management to ensure quality in product features and design plans.
• Reviewed documentation implementation plans and tested documentation for technical accuracy.
• Technology supported: Silktest, Windows 95, 98, NT Server environments, UNIX SunOS 4.1.3, SMTP, POP3, IMAP4, LDAP, written in C++ and C.

Senior Systems Engineer

Responsibilities:

• Responsible for project leadership relating to troubleshooting of customer problems, planning for new product support processes, and recommendations of support methods to improve quality of service.
• Interacted with customers, corporate partners, and third party vendors to analyze technical support problems, exchanged information, and assisted in deployment products and solutions.
• Responsible for independently diagnosing unique and complex situations in the installation and use of software in complex and varied computing environments.
• Responsible for assisting in the training of System Support Engineers covering Communications products, Network Operating Systems, associated protocols, and Internet standards.
• As a member of the hiring team, evaluated candidates to ensure a high quality level of valuable personal were selected to build effective teams within the organization.
• Technology supported:, Windows 95, 98, NT Server environments, TCP/IP, IPX/SPX/NCP, AppleTalk, Lotus Messaging, Lotus Notes 4.x, SMF 64,70 & 71.

Confidential, San Francisco, CA.

MIS Manager

Responsibilities:

• In charge of system administration, capacity planning, technical support, and strategic direction of the corporate computer information systems.
• Managed a staff that provided hardware, software, and computer system support to 1400 clients.
• Supported multi-platform hardware and software operations, production monitoring & troubleshooting.
• Responsible for project management of computing service projects and consulted with various user groups to identify and prioritize system-related requests.
• Coordinated complex computing service tasks and projects among a number of different organizations ranging from internal groups to external business units.
• Maintained standard configuration for nuclear department computer systems, optimizing computer system usage and reducing problems with software and hardware configurations.