PROFESSIONAL EXPERIENCE:

Confidential, Redmond WA

Senior Program Manager

Responsibilities:

• Continuous service improvement used to support the organization maturity and process improvement opportunities. Evangelize strategic initiatives with senior leadership to gain sponsorship. Develop current state / future state workflows, identify gaps or inefficiencies. Improvement plans built with team managers and socialized with engineers. Plan pilot and set targets to measure success. Mature the GNS organization from CMM level 1 to level 3. Develop sound processes to gain engineering rhythm of business.
• Managed the DWAR (deployment WAR) training room for 3 months. Facilitate daily training for 20 network engineers (revolving engineers to keep the business running) on what tools the VP is using for visibility into the deployment efforts and projects. Guide engineers on the performance monitoring tools being used (initially they were unaware of these tools), and create process flows with lead, lag and waste times of each unique deployment method (provide transparency to the other teams). Drive down 2,000 projects being monitored to 1,000. Created a network deployment project template that provide an estimated time of implementation for internal staff, provide transparency.
• Crisis management of derailed projects. Typically called upon by GM or Sr. Director to evaluate the current state of the project and provide a new project plan to enable the project to complete by the original implementation date. One of these derailed projects would’ve caused a shutdown of licensing sales in Amsterdam.
• Manage the “follow - the-sun program”. Onboard new overseas network deployment engineers with visa’s, training curriculum, mentor, achievement process / sign off, welcome letter instructing them where to report, office location and mentor name. Monitor performance weekly to ensure the training was successful or identify areas that need improvement.
• Annual budget preparation and resource planning, created an automated spreadsheet with time parameters of each past project and using the demand forecast through supply chain to trend. Calculate engineers required to perform the next fiscal year network deployment projects.
• Provide root cause analysis on derailed projects with people, process and technology. Report findings to the network deployment team and the GM. Host the findings meeting and advise on the areas of improvement.
• Co-development of the first GNS knowledge hub for new hires; process, curriculum, SharePoint site, welcome letter and mentor program. Manage and maintain the knowledge hub as the processes and equipment evolve.
• Network security program manager. Provide weekly vulnerability reports to engineering managers. Drive down security vulnerabilities and bugs by 40% (began with 825 reduced to 500) within 1 month. Turned chaos into organization, created the reporting process and established rhythm of business with engineering managers. Reducing the vulnerabilities saved MS from audits exposing the issues and mandated reduction to uphold government contracts.
• Big Data - create reporting to evaluate gaps, data integrity issues, identify systemic issues with current state reporting, people, process and technology. Identify data types, disparate data repositories, inputs / outputs, testing data integrity and interpreting the outcome to facilitate informed business decisions and process improvement. Develop meaningful and consumable reporting through - reporting criteria, data analytics, performance monitoring and trends. The right reporting, the right audience and at the right frequency.
• Program manager of new large scale complex network deployments and manage existing network hardware maintenance in 26 global MS data centers. Project management - concept to close. Develop charter, scope, timeline, resources and risk management. Facilitate team meetings and provide status reporting to directors, managers and team.
• Report status of inflight initiatives to various levels of management. Develop meaningful reports to monitor service health. Build, evangelize and mature cross team collaboration efforts.
• Interview GNS new hires in the interview loop, provide feedback on hire vs. not hire. Mentor staff on corporate culture, processes, difficult situations and career path opportunities.

Confidential, Redmond WA

Senior Program Manager

Responsibilities:

• Manage deployment projects for PSG Data Management Services - concept to close. Supporting 19 global data centers. Create project charter, scope, timeline, resources, roadmap, issues tracking, dependency tracking and risk mitigation plans. Facilitate team meetings. Provide management and team status reporting. Program manager for 17 large scale projects.
• Program manage the upgrade of all Quantum scalers in 19 global data centers. Cross team collaboration with; capacity planning, consumption planning, procurement of equipment, allow access for suppliers into the data centers and shipping logistics for international delivery. Coordination of space, rack, power, IP’s, configuration, testing and sustainment handoff. Communicate with data center managers, team and suppliers on project status. Plan testing process and results to ensure the service is functional prior to releasing the target decommission equipment. Ensure that supplier contracts are updated upon decommission.
• Onboard DMS services into new data centers. Cross team collaboration with; capacity planning, consumption planning, procurement of equipment, allow access for suppliers into the data centers and shipping logistics for international delivery. Coordination of space, rack, power, IP’s, configuration, testing and sustainment handoff. Communicate and work closely with data center managers for upcoming projects.
• Process review and improvement. Maintain vendor service contracts and relations. Resource allocation of operational staff and engineers. Provide project prioritization. Manage M&R contracts for hardware and software.

Confidential, Bellevue WA

Senior Services Account Consultant

Responsibilities:

• Account manager for the Pacific Northwest Puget Sound region - Boeing Account. Post Implementation quality assurance and customer relations. Converted Boeing desktop in-house support services to Confidential Managed Services. 90,000 seats within 90 days, adhere to a strict deadline. Build business relationships, build processes to support the desktop environment, build and prepare the desktop transition staff. BEDSS program $1.6M budget
• Relationship manager to Confidential suppliers, vendors, and customer. Build processes to support operations, facilitate project meetings, maintain and monitor project dashboards.
• 100% travel commitment and virtual team management

Confidential, Bellevue WA

Transition Project Manager

Responsibilities:

• Project manager with Confidential | Managed Services on the Boeing Account desktop transition. Pre-implementation planning. Convert 90,000 seats in 90 days to Confidential desktop managed services support. Sites include: Puget Sound, Houston, Wichita, Huntsville and Portland.
• Member of the Confidential transition team, facilitate and plan a smooth transition of services from Boeing internally managed Break/Fix, IMACD, RDM and EHD to Confidential .
• Provide due diligence, gap analysis, premium services, supplier onboarding, training and steady state. Provide daily status reports, issues and risks associated with the transition.
• 100% travel commitment and virtual team management.

Confidential, Seattle WA

IT Project Manager

Responsibilities:

• IT departments include: security, network, telecom, servers ( Confidential and UNIX), desktops, EHD, data center operations, and change management. 500 servers, 7,000 desktops. Sites include: Harbor View Hospital, UW Medical Center, affiliated Seattle Cancer Care Association, Fred Hutchinson, Seattle Cancer Care Alliance and several satellite medical centers throughout the Puget Sound and Jefferson County. Project manager for 8 large scale projects $13.5M budget.
• Manage IT projects from concept to close. Manage software deployments, server upgrades, large scale desktop/workstation deployments, data collection and interpretation for annual budgeting. Design implementation and test plans for all affected devices to ensure successful implementation (dry run implementation prior to cutover). Create project charter, scope, timeline, resources, roadmap, issues tracking, dependency tracking and risk mitigation plans. Facilitate team meetings. Provide status reports for management and team.
• Manage remotely with periodic site visits primarily on project inception, planning and implementation.

Confidential, Redmond WA

Senior Program Manager

Responsibilities:

• Continuous service improvement, data intelligence, RCA, report development, manage network deployment projects.

Confidential, Redmond WA

Senior Program Manager

Responsibilities:

• Managed 17 hardware / software large scale projects. Maintain M&R contracts. Replacement of 19 scalers in global data centers with zero outages.

Confidential, Bellevue WA

Senior Services Account Consultant

Responsibilities:

• Regional account manager. Post implementation management after transitioning 90,000 desktops to Confidential Managed Services.

Confidential, Bellevue WA

Transition Project Manager

Responsibilities:

• Pre-Implementation manager to transition 90,000 desktops from internal support to Confidential . Identify all current state services and outline future state services. Provide gap analysis. Identify premium services that increase revenue.
• Onboard suppliers and train for steady state.

Confidential, Seattle WA

IT Project Manager

Responsibilities:

• Project manager for; security, network, telecommunications, servers ( Confidential and UNIX), desktops, helpdesk, data center operations, and change management. 500 servers, 7,000 desktops, sites include: Harbor View Hospital, UW Medical Center, Seattle Cancer Care Association, Fred Hutchinson, Seattle Cancer Care Alliance and several satellite centers. Project manager for 8 large scale projects.

Confidential, Seattle WA

Senior IT Project Manager

Responsibilities:

• Develop infrastructure PMO, establish workflows, standards, reporting processes. Mentor new project managers and leads. Cultivate customer relations, communication and expectation management. Project manager of +30 projects in multiple states (WA, OR, ID and UT). Manage daily project activities, tasks, issues and budget. Managed a 14 person team with $22M budget.
• Creation of; project proposals, SOW, WBS, risk and mitigation plans, success criteria, budget, timeline, roles and responsibility matrix, communication plans and change management.

Confidential, Seattle WA

Desktop Systems Supervisor

Responsibilities:

• Managed large scale project to flatten all hospital systems from desktop and network. Rebuild infrastructure; network equipment, topology, servers, NOS, desktops and OS, enterprise applications (including legacy integration) and training. Managed a team of 27.

Confidential, Seattle WA

Field Engineer III

Responsibilities:

• Desktop image creation, 3rd tier support for engineers. Deployment strategies corporate wide. Programmed in Basic, SQL, and proprietary mainframe language. Project manager of 2 major data center conversions. Implementation of EDI for regional doctor offices, conduct training for internal and external users. Create reporting and performance monitoring. Programmed +60 contracts for EDI auto adjudication of doctor’s claims. Managed a team of 7.