IT Manager Resume

Summary
Proven IT Infrastructure experience. Managed teams of up to 25 members and budgets of up to $5 million. Plan, coordinate, direct, and design IT-related activities, as well as provide administrative direction and support for daily operational activities of the IT department. Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Ensure alignment and implementation of IT policies, procedures, and best practices.

Business Process Analyst. Project Manager. Infrastructure Engineer.

EXPERIENCE:

Confidential,TX 2011 – Present
Managed IT Services

Research and development of core infrastructure solutions for private sector clients, offering a range of expertise including Identity and Access Management as well as Unified Communications and Messaging components ranging from Active Directory, Microsoft Exchange, Blackberry Server, SQL Server, Windows Server 2008, VMWare ESX and various Microsoft Hosted Services.

Confidential,Hanover, MD 12/2007 – 9/2011
Infrastructure Engineer. Technical Engagement Manager.

Primary member of the Enterprise Messaging Services team for Allegis Group and its family of companies, a multi-billion dollar staffing organization, in support of a 14,000 user virtualized Exchange 2007 environment distributed throughout the US, UK and Asia.

Recipient of “On The Spot Award” given for going above and beyond commitment to customers and achieving maximum business results.

Confidential,MD (CPSI, Inc.) 2007
Infrastructure Engagement Engineer (Messaging Services: Exchange 2003/2007)

Serve as Customer Engagement Liaison and Project Engineer in the planning, design and support of Exchange 2003 to Exchange 2007 migration; 5,000 user mailbox objects. Function in a structured production technical management environment where system standards are in place according to Public Trust, Privacy Act and Sarbanes-Oxley (SOX) Financial and Accounting Disclosure Guidelines.

Confidential,Reston VA 2006-2007
Infrastructure Engineer (Exchange 2003/Active Directory/Blackberry)

Monitor the performance and design of advanced and complex Exchange 2003 and Active Directory Management Architecture in support of the United States Department of Health and Human Services and its nine Operating Divisions totaling over 65,000 users distributed throughout the Continental United States.

Confidential,2005 - 2006
Lead Project Manager

Lead a team of Identity and Messaging Services Engineers in the planning, design and implementation of Exchange 5.5 to Exchange 2003 migration projects throughout the Air National Guard U.S.-based locations.

Conduct initial site survey to provide an accurate assessment of organizational needs and deficiencies. Provide accurate and cost-effective migration solutions. Consult with executive stakeholders to ensure organizational needs are met before, during and after the engagement.

Ensure zero downtime for mail users (5,000 - 40,000 users)

Confidential,NY 2005
Sr. Construction Project Manager

Lead a team of real estate professionals, contractors, legal professionals, civil engineers and finance professionals in the planning, design, construction and post-construction phases of nearly fifteen residential and commercial real estate development projects as part of a portfolio, at the time of sale to Coldwell Banker the portfolio was valued at over $12 million.

Confidential,AL 2004 - 2005
IT Services Director

Manage the support of distributed systems in support of Air University, Financial Management Division totaling over 20,000 users, five direct contract reports and a $1 million operating budget; working in conjunction with the following agencies and Major Commands: Defense Finance Accounting Service, Dept. Secretary of the Air Force/Financial Management, Air Education Training Command, Air Combat Command, Air Mobility Command and Air Force Reserve Command.

EDUCATION:
BS, Computer and Information Systems

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