TECHNICAL SKILLS:

• Working knowledge of Jira
• Confluence
• Rational Clearcase
• Rational Clearquest
• Microsoft Tools (Windows
• Word
• Excel
• Powerpoint
• Access
• Project
• Visio
• Sharepoint)
• Structured Query Language (SQL) and HTML.

PROFESSIONAL EXPERIENCE:

Confidential, Santa Monica, CA

Lead Project Manager

Responsibilities:

• Manage 3 direct reports consisting of ScrumMasters and Project Managers within the eCommerce Department responsible for managing storefronts that sell beauty and cosmetic products.
• Manage team that continuously seeks opportunities for process improvements to improve team efficiency and shorten delivery cycles.
• Manage deployment of Agile methodology and principles across entire Digital Department consisting of over 70 people consisting of the following activities.
• Coach and mentor Scrum teams.
• Address team escalations related to impact of agile processes.
• Coordinate multiple Scrum Certification training sessions for 46 people.
• Manage vendor tasked with assisting with Scrum rollout.
• Manage strategic program consisting of 10 different workstreams, multiple vendors, and over 30 personnel charged with modernizing e - commerce systems and processes with the following goals.
• Reduce time to market.
• Expand promotional capabilities.
• Streamline system maintenance and administration.
• Research new payment methods (Amazon Payments, Apple Pay) to find opportunities to decrease checkout time and improve conversion.

Confidential, Culver City, CA

Project Manager

Responsibilities:

• Managed production support tickets for the RSA Archer Governance, Risk, and Compliance system for Confidential .
• Managed 1 direct report.
• Developed training materials for the Annual European Safe Harbour Survey as part of a compliance activity to ensure privacy laws are being followed.

Confidential, Santa Monica, CA

Project Manager

Responsibilities:

• Managed marketing projects consisting of the following activities.
• Managed and coordinated program activities across five teams by employing daily scrum of scrum stand ups, managing a consolidated sprint roadmap across all teams, and facilitating risk mitigation and issue resolution.
• Improved product information management process by establishing centralized system.
• Enhanced customer self-service with the goal of reducing costs by millions annually
• Enabled critical content to be published within days instead of months across all sites and brands.
• Automated manual processes.
• Consolidated systems.
• Managed accounting projects with the goal of reducing customer fraud costing millions annually.
• Conducted analysis and managed Call Center projects involving customer segmentation strategies used in Integrated Voice Response (IVR) systems to save millions annually.
• Managed projects to improve Marketing Campaign capabilities for both the Australian / New Zealand market and for the Domestic Solar Market.
• Managed Innotas (Project Portfolio Management Tool) for the enterprise spanning over 100 users across multiple departments.
• Conducted the following activities.
• Management. Project Management, Budget Management, Vendor Management
• Methodology. Scrum of Scrums, User Story Definition, Backlog Grooming, Sprint Planning, Daily Standups, Retrospectives
• Business Process Identification, Business Requirements Gathering, Data Analysis, Testing
• Converted from contractor at Confidential to permanent Confidential employee in 1/2012.

Confidential, El Segundo, CA

Principal Business Analyst

Responsibilities:

• Conducted analysis for Dotcom and Advanced Engineering Department responsible for enhancements to implement new products by conducting the following activities.
• Business Process Identification
• Business Requirements Gathering
• Use Case Development
• Design Review

Confidential, Torrance, CA

Business Analyst Lead / Senior Business Analyst

Responsibilities:

• Conducted analysis for the Parts Recovery, Product Quality Issue Detection, and Reporting applications within the Toyota Product Quality and Service Support Division responsible for supporting dealer repairs, analyzing repairs for potential quality issues, and communicating potential quality issues to manufacturing divisions.
• Led and mentored team of 3 business analysts to implement a system to provide statistical trends for warranty repairs to Product Engineers facilitating early detection of potential part design/manufacturing issues.
• Led and mentored business analyst responsible for implementing a new document type for a complex Documentum Workflow Publishing system used to communicate product quality issues to the dealer network.
• Worked with business stakeholders, design team, development team, and testing team to implement a Parts Recovery System with a user base of over 1,400 people as part of an effort to reduce the parts recovery cycle by 2 days for Toyota Motor Sales. Conducted the following activities.
• Business Process Identification
• Business Requirements Gathering
• Use Case Development
• Test Plan Review
• Production Support
• Conducted conference calls with offshore development team to describe business processes and requirements.
• Tracked and exchanged analysis documents and issues using Rational ClearCase and Rational ClearQuest.

Confidential, El Segundo, CA

Senior Business Systems Analyst

Responsibilities:

• Supported an investment management application with a user base of over 10,000 people for the ING Confidential .
• Conducted and coordinated user acceptance testing for enhancements developed for financial management application.
• Coordinated software releases with deployment engineers and database administrators.
• Conducted conference calls with offshore development team to discuss issues encountered.
• Developed solutions to improve efficiency of the production support group.
• Organized and analyzed requirements from the business stakeholders to be submitted to the offshore development team.

Confidential, Orange, CA

Senior Business Analyst

Responsibilities:

• Worked with business stakeholders, development team, testing team, and the deployment team to implement a property valuation module as part of a multi-million dollar Default Management System for Ameriquest Mortgage by conducting the following activities.
• Business Process Identification
• Business Requirements Gathering
• Use Case Development
• Test Case Review
• Production Support
• Worked with a multi-role team consisting of over 200 people across 3 different companies.
• Conducted analysis for Property Valuation Module managing Property Valuation transactions to external vendors with a user base of over 120 people in the loan servicing division.
• Managed the scope and schedule of software releases by working with the business stakeholders to prioritize bugs and enhancements and the offshore development team to determine development effort.
• Conducted production support to identify bugs and enhancements to continually improve the Property Valuation Module.
• Conducted conference calls with offshore development team to describe business processes and requirements.
• Worked with team to determine the duration, cost, and resource requirements for analysis phase by using Microsoft Project.
• Tracked and exchanged analysis documents and issues using Rational ClearCase and Rational ClearQuest.

Confidential, Westlake Village, CA

Project Manager

Responsibilities:

• Managed a team of 15 people to integrate Vertex Quantum Sales & Use Tax software with internal systems for tax compliance.
• Managed deployment and integration of Sales Force Automation application (Salesforce.com) with internal systems.
• Managed a team of 12 people to develop a new product for Apartments and Rentals vertical focusing on the Low Density apartments market.
• Worked with team to determine the duration, cost, and resource requirements for projects by using Microsoft Project.
• Managed team members throughout the entire project lifecycle employing a standard software development methodology.
• Managed stakeholder expectations, scope, and daily project issues.
• Coordinated meetings with stakeholders to facilitate product definition and requirements.
• Led business process, requirements definition, and page flow design sessions with business stakeholders.
• Mentored team members to develop and improve skills.

Confidential, Redwood Shores, CA

Principal Consultant, Southwest Internet Services

Responsibilities:

• Worked with client executive team of a real estate investment trust company to define the strategy to maximize efficiency of the leasing process by conducting the following activities.
• Business Objectives and Initiatives Definition
• Business Process Reengineering
• Requirements Definition
• Technical Solution Definition
• Managed development staff and resolution of project issues.
• Advised and mentored staff on project implementation approach.
• Determined duration, cost, and resource requirements for projects.
• Developed project methodology for the OracleMobile Implementation Team describing each phase of the project life cycle from sales through implementation.
• Trained consultants to facilitate client workshops and project implementation following project methodology.
• Conducted presentations describing capabilities of Oracle 9iAS Wireless Platform to potential clients and partners.
• Supported clients with the development of wireless applications using Oracle 9iAS Wireless Edition.
• Developed several wireless sites enabling online food ordering, dining guide, news delivery, and stock quotes using a mobile device. Clients included Food.com, Mbizcentral, and TheStandard.
• Participated in requirements gathering sessions.
• Worked with team members to design the user interface for the wireless applications.
• Wrote design document template for use on all wireless engagements.
• Wrote project implementation training document for developers to shorten the learning cycle on projects.
• Developed numerous demonstration modules for client prospects. Configured Portal-To-Go Web Integration Server to exchange HTML and XML data.
• Attended training course for Implementation of Oracle 9i Application Server Wireless Edition.

Confidential, Los Angeles, CA

Developer

Responsibilities:

• Worked for dot com companies developing web pages and back end functionality on n-tier Internet Commerce Sites using Active Server Pages (ASP), COM objects, SQL stored procedures, FrontPage, and Visual Sourcesafe.
• Developed marketing applications to increase sales and site traffic including a coupon system and viral marketing system.
• Configured and maintained Marketwave reporting system that created web traffic reports to analyze site usage and customer browsing habits.
• Performed high-level requirements definition for a startup company developing distance learning solutions.

Confidential, Santa Monica, CA

Project Management

Responsibilities:

• Managed client relationship, project scope, project budget, project issue resolution, and teams consisting of 2-6 people.
• Determined duration, cost, and resource requirements for the project scope using Microsoft Project.
• Managed the following projects.
• Site Migration. Converted a dynamic web site on an obsolete proprietary platform to an open technology platform.
• Technology Assessment. Conducted interviews with development staff members to define a vision for the Department Intranet. Wrote document outlining the vision, technology recommendations, staffing requirements, and next steps for the Department Intranet.
• Music Licensing Extranet. Designed and developed various reports on site usage for a Music Licensing Catalog. Trained developer to use the development environment for a Java based Application Server called NetDynamics.
• Wrote proposals and statements of work.
• Worked in several requirements definition workshops including a $3 Million Internet Music Portal, a site for a Nationwide Promoter, and an Insurance Provider Intranet. Facilitated several topics during the requirements definition workshops. Wrote requirements definition document outlining the functional requirements for the search engine, e-commerce, digital rights management, and customer service.
• Managed and coordinated the technical interviews with stakeholders to define the vision and requirements for all web initiatives for a large software development firm. Responsible for all technical pieces of the project. Participated in brainstorming sessions with team members to determine the vision, standards, gap analysis, migration strategy, and cost estimations for the business process and technology. Wrote document describing the existing inventory, recommended standards, recommended migration path, and the vision for all web initiatives.
• Determined duration, cost, and resource requirements for the project scope. Used Microsoft Project to estimate and plan projects.
• Managed placement of 20 consultants on projects.
• Led and coordinated meetings with project managers to determine resource allocation, resource utilization rates, business development efforts, and recruiting requirements.
• Developed and implemented project staffing process involving the creation of standard criteria to reserve consultants such as project size, billing rates, resource utilization requirements, and follow up work with the client.
• Mentored staff members to determine career goals, current skills, and desired skills to facilitate project staffing.
• Managed the implementation of service web site displaying current staff utilization information.
• Worked as a technical lead for several projects including a software code generation site, a paid time off reporting system, and a publishing system for an online entertainment news magazine.
• Designed and developed interface allowing engineers to log in and generate product keys using a web browser, allowing users to log in and check Paid Time Off (PTO) balances, allowing administrators to set permission levels for users, and allowing users to publish data via Visual Basic to an Oracle database storing web content.
• Developed Oracle stored procedures used to access CLOB data in an Oracle Database.
• Managed Visual Basic contractor assisting with development of an administration interface.
• Worked as a developer for numerous projects including the development of a data warehouse system, clinical trials prototype, navigation menu component, and a news ticker.
• Worked with companies in bio-tech, insurance software, and hospitals.
• Researched the functionality of several Java development environments.
• Assisted in writing presentation outlining the results of Java feasibility findings.

Confidential, Carson City, NV

Information Systems Consultant

Responsibilities:

• Designed and implemented a web site which allowed users to perform Insurance Coverage Verification over an Intranet which was part of an effort to prepare the client for competition with private industry.
• Worked with others to determine system requirements and write project proposals.
• Wrote macros that accelerated claims processing by changing the process to a paperless environment.
• Wrote testing procedures and performed system testing for an Imaging System that was part of a $10 million dollar Imaging Project.
• Attended training courses for Windows NT Workstation, NT Server, Visual Basic 4.0, Confidential InfoImage, and Confidential Desktop Manager.