SUMMARY:

• PMP with demonstrated experience in Global Project, Program and Portfolio Management, PMO, Release Management, Agile, Budget Management, Vendor Management, ITIL,
• Workflow Automation, Application Development, Data Center Infra, Networks, Information Security, IT Cost Reduction, MS Project, SharePoint.

TECHNICAL SKILLS:

Management: Align IT Strategy to Business, Resource Management, Budget Management, Managed Services, BPO, Business Strategy, Workflow Automation, Vendor Management, Change Management

Technical: Workflow Manager, Data Center Infrastructure, IaaS, PaaS, Infosec, ACD, CTI, IVR, VoIP, CRM, TCP/IP, BSS/OSS, DevOps, SDN, VNF, LAN/WAN, OpenStack, DR, Windows, Unix, Oracle, DB2, AS400

Process Knowledge: Waterfall and Agile Scrum, EVM, PMBOK, ITIL Service Management, PMO/IT Governance, CMMI, SDLC, RUP, Forte, Serbanes - Oxley (SOX), HIPAA, Six Sigma, Data Warehouse, BI, Linux

PM Tools: MS Office suite, MS Project, Project Server, Primavera, PlanView, Rally, SharePoint, Visio, Business Objects, Quality Center

PROFESSIONAL EXPERIENCE:

Confidential, Irving, Texas

Lead Project Manager

Responsibilities:

• Managed IaaS enhancements to compute, storage and network, and automation services. Worked with DevOps and Business to manage Scope Changes, Risks, Schedule.
• Responsible for vSphere upgrade, arcserve replicator for high availability storage solution, migration from Sybase to Sql for cloud automation, implementation of Hybrid cloud.
• Managed Finance Applications projects (Account Opening Enhanced Detection, Fraud Prevention, On Line Banking, Large Cash Reporting, Cash Edge implementation of cash reserves for ATM and Retail Bank branches), and Large Scale Infrastructure Migration (Windows 7/IE8, WebSphere 7, Server Virtualization, Server Refresh/Upgrade, App Compatibility Vendor evaluation, Service delivery/fulfillment, Information Security).
• Provided PMO Governance for Global Application Services delivery management. Projects included Workflow Automation for Application Packaging, Infrastructure Upgrades, SOW for vendors.
• Conducted Monthly review of Global Application Services Operations with Senior Management and developed model for Future Mode of Operations (FMO) for a cost-effective business model for staffing.
• Analyzed weekly metrics for Global Application Services and implemented process improvements that resulted in 25% YOY cost savings in application packaging operations.
• Managed 7 teams of 8 members each for Global Services. Managed $5M Program Budget.
• Used MS Project 2007, Blueprint, Citrix, SharePoint, Agile, HP QC, HP OpenView, Six Sigma, PlanView, EVM

Confidential, Richardson, Texas

Lead Project Manager / Applications Project Manager

Responsibilities:

• Responsible to work collaboratively with IT and Business to develop a comprehensive Project Plan, and manage Scope Changes, Risks, Schedule. Managed Web Application development projects in OSS/BSS on Mobility platform and Agile Development cycle. Used Rally for Agile project management.
• Managed infrastructure projects for migration of 28 applications from Unix to Linux, and establishment of Common Technology Platform (Virtual Linux Cloud) for future h/w and affiliated applications, Server Virtualization, Storage, Network Optimization, Backup and DR, Network Performance Monitoring, and Server Refresh/Upgrade.
• Monitor and control expenses ensuring operation within budget for projects ranging from $400K to $1.3M. Performed monthly true up of the project financials and addressed variances.
• Managed the Build out of the Enterprise Social Platform (tSpace) for 50K users with IBM Connections, 19 environments in Cloud and System Integration of several internal collaboration tools (SharePoint, Q chat tool).
• Managed Platforms that included VM, Windows, Oracle, DB2, Linux, WebSphere, Filenet, NetApp/Isilon NAS, DR, Zerto, IBM Forms and Docs, AS400, Java, Load Balancers, Firewalls, Network and Application Performance Monitoring (Patrol, Nagios, Introscope, Avamar, Splunk,Tealeaf). Used Confidential processes (TUP, 1ATTCR, PRISM, tSpace, VPMO, WMT).

Confidential, Plano, Texas

Project / Program Manager

Responsibilities:

• Managed Application Development for billable projects in Financial Applications for Tenet Healthcare with budget from
• Used PMBOK compliant Project/Program/Portfolio Management Methodology (P3MM), and EVM.
• Conducted monthly Business Requirements Gathering Sessions with Tenet Healthcare for definition of Release content (SR Reports), facilitated project kickoff meetings and WBS Sessions.
• Presented weekly status and performance metrics to Tenet Healthcare Senior Management.
• Managed a team of Business Analysts, Architects, Development, Operations, multiple vendors, and budget for Release.
• Analyzed project performance and billing metrics, and presented scorecard, risk and issues management plan to Management and the client. Provided project management governance to the team.
• Used MS Project, ITIL, Remedy, SharePoint, and On-Line Status Reporter, Earned Value Management.

Confidential, Plano, Texas

Program Manager

Responsibilities:

• Successfully migrated Data Center with 200 servers from Conway, AR to Dallas, TX. This included Server and Data Migration, VM, Bolt-on, Windows, Citrix, Mainframe, Unix/Linux, Oracle, Netezza, Exadata, Qlikview, Exchange, Data Warehouse, SharePoint, F5 Acopia ARX, Kaspersky, Vulnerability Assessment, Info Security, Backup, DR, Nagios.
• Set up PMO and developed PMBOK processes, Performance Metrics and Executive Dashboard Reporting.
• Managed vendor Contracts, SOW, SLA, MSA and ITIL services, Program budget and Financials.
• Designed dashboard for Source Health Analytics deliverables tracking and risk management.
• Used MS Project 2010, MS Office 2010, Summus, SharePoint 2010

Confidential, Irving, Texas

Program Manager

Responsibilities:

• Successfully managed Broadband Web Portal Releases for FIOS, DSL, SMB, OSS, BSS, Billing Portals, Customer Account Management, Help & Support, Services Bundling, Self Service portal, Forte, Service fulfillment, Service Assurance and CRM.
• Assisted business analysts with Requirements Gathering (RGS), IT project managers with JAD. Performed WBS, resource management, effort estimation, scheduling, deliverables tracking, and risk management.
• Managed team of BA, Development and Test resources (50 members total) and a budget of $11M.
• Executed Confidential ’s project lifecycle process for the web development projects, managed roll out plan, and provided recommendations to Senior Management.
• Managed Data Center configuration, conducted requirements gathering (RGS) for enhancements, generated BRD, facilitated Joint Application Development (JAD), generated Use Cases, and provided UAT support for OSS/BSS projects for Retail Markets Voice Portal.
• Generated Business Requirements Document and provided support for the technical Development Team.
• Managed Data Center configuration, conducted requirements gathering (RGS) for enhancements, generated BRD, facilitated Joint Application Development (JAD), generated Use Cases, and provided UAT support for OSS/BSS projects for Retail Markets Voice Portal.
• Generated Business Requirements Document and provided support for the technical Development Team.
• Consulted with Confidential Business Users, Management, Vendors, and IT to determine computing needs and system requirements.
• Analyzed vendor products, SLA, performed cost/benefit analysis, developed consensus among Business Units for alternatives to legacy applications. Specified Confidential standards for IT products, and developed timeline for cost savings.
• Generated RFP, reviewed vendor SOW, negotiated vendor contracts, and managed vendor deliverables.
• Accomplished $21M in cost savings from the above initiatives.
• Used MS Project, Business Objects, Forte, Visio, SharePoint, MS Office Suite.

Confidential, Texas

Technical Project Manager

Responsibilities:

• Managed Proof of Concept demos for new IMS products in the Customer Experience Lab. Led delivery of Service creation capabilities demo on a gaming platform using IMS, BEA Web Logic, SIP server, Presence, Push to Talk (PTT), Windows mobile phones.
• Managed the project budget and resource planning for the IMS suitcase demo.
• Delivered a Suitcase concept of IMS system to demonstrate IMS features using real life scenarios.

Confidential, Dallas, Texas

Technical Project Manager

Responsibilities:

• Performed due diligence for business rules and workflow, specified CRM requirements for automation processes.
• Researched CRM vendors, identified technical solution, generated the SOW, and obtained client approval for the contract of $1.6M for MS CRM implementation.
• Assembled an Agile Software Development team of 5, planned and managed the sprints for custom software development using .Net for 370+ CRM licenses for 500+ computers in 18 cities, and CRM 1.2 to CRM 3.0 upgrade.
• Worked at client site, and served as liaison between Confidential and Adea, and the CEO.

Confidential, Richardson, Texas

Program Prime

Responsibilities:

• Collaborated with Marketing and Architecture group on requirements specification, and managed Succession Voice over IP (SIP) switch development Releases / Program.
• Managed Software Release, facilitated program reviews, tracked milestones and deliverables, mitigated risks, and presented project performance metrics to Senior Management.

Confidential, Plano, TX

Program/Sr. Project Manager

Responsibilities:

• Managed operational budget for Motorola Division, and process improvement initiatives.
• Managed Releases with concurrent projects of varying complexities related to switch enhancements
• Initiated and managed hardware cost reduction projects.
• Accomplished first year savings of $2.5M via programmable components, foot print reduction and frame elimination.