SUMMARY:

• Information Technology professional experienced in project management, quality assurance, and business analysis with a focus on project delivery, assurance, and operations.
• Project delivery experience includes delivering moderate to complex IT solutions to business clients; utilizing formal Project assurance process which focused on improving delivery confidence and reducing risk in the delivery of solutions and change projects.
• Quality Assurance Management experience includes directing the efforts of testing teams, developing test strategies and approaches, test schedules, issues and risk management, establishing test processes and tools, release and change management.
• Extensive experience documenting and developing system/business requirements and test documentation. Assisting business customers, and development teams with project documentation and deliverables. Additional experience includes test execution and defect management.
• System implementation experience includes over 11 years of ERP systems (SAP and PeopleSoft included) also includes JAVA, .Net, SQL Microsoft SharePoint solutions utilizing formal and informal system development methodologies .
• Experienced in facilitating meetings/workshops with business customers, development, support, and project teams in order to meet project goals.

TECHNICAL SKILLS:

Operating Systems/Databases/Testing Environment/Software Technology: MS Windows, Microsoft SharePoint (MOSS), Microsoft Silverlight, Microsoft Pocket PC OS, Palm OS, UNIX (Sun) OS, Windows NT Server, SQL Server, Antepo IM Server, Jabber IM Server, UNIX, Unix Shell, MS DOS, Client - Server, Mainframe, Oracle, DB2, JAVA, Java Script, J2EE, J2ME, HTML, ASP, XML, SQL, C#, C++, C, GIS, MS Access, IBM, COBOL, CICS, MVS, Natural / ADABAS, AS400, Ingres, Visual Basic, Crystal Reports, IMS, JCL, TSO/ISPF, SAP R/3, Paymetric, POS, Peoplesoft CRM/CIS, GEMS 2000, ADPICS, GHRS, TRMS, TRACS*, FES, Microsoft Word, Microsoft Excel, Lotus Notes, WordPerfect, Lotus 1-2-3, Netscape, Microsoft Internet Explorer, Lotus cc:Mail, Microsoft Outlook, E-mail/B-Mail, Microsoft Office, Microsoft PowerPoint, Microsoft Visio, Resumix, Microsoft Test Manager, HP Quality Center, TestDirector, WinRunner, QuickTest Professional, MS Access, Paradox, Quickbooks, PVCS Tracker (Intranet Problem/Resolution Tracking System), QA Run, QA TrackRecord, QA Director, Groupwise, Microsoft Project, Microsoft Project Server, Microsoft Project Central, Microsoft Visual SourceSafe, Remedy, Remote Display Control, Peregrine System - Service Center, Documentum, Rational ClearQuest, Service Manager

Methodologies: Waterfall Model, Spiral Model, Joint Application Development, Rapid Application Development, Agile Methodology - Extreme Programming, SCRUM and EDGE (Shell), Capability Maturity Model,Object-Oriented Modeling, Structured User Interface Design Methodology, Web Development, Wireless Application Development, Black-Box Testing, White-Box Testing, Grey-Box Testing, Project Management

Industries: Oil and Gas, Healthcare, Entertainment, Telecommunications, Hotel, Information Technology Solutions Provider, Auditing/Consulting, Network Communications, Energy, Software Manufacturing, Mortgage, Shipping, Semi-conductor Manufacturing, Confidential, Municipal Government, Computer Manufacturing, Engineering, Land Title Research, Job Training, Education, Correctional Institution

EXPERIENCE:

Confidential, Houston, TX

Project Manager

Responsibilities:

• Managed transition to support activities for Projects and Technology Business, including application deployment activities; engaged with project teams to promote awareness and compliance with service transition quality plans and processes.
• Developed project plans, conducted cost/benefit analyses and risk assessments, monitored and reviewed project progress, served as liaison with customers, adjusted schedules and plans as necessary, identified and resolved issues, and obtained user acceptance of completed projects/services.
• Planned and managed the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This included operational readiness, support documentation and acceptance checklists.
• Provided project management and leadership for infrastructure projects across multiple initiatives; coordinated technical and business resources in all aspects of all IT project delivery including governance, assessment, planning, business and IT team development, budget management and reporting, execution, and transition-to- support of projects.
• Planned and executed the transition of the application solutions to production management; established and managed delivery to defined service levels; and designed and implemented continuous improvement initiatives that optimized the application solution delivery management and drove increased business value for the client.
• Undertook the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with company standards.
• Worked with geographically dispersed project teams, business owners and operational teams to determine and meet transition requirements for a given service line or function.
• Assured compliance to processes and procedures around operational validation and acceptance testing for releases during transition to production. Maintained templates, reviewed procedures, and conducted reviews and training.

Project Manager

Confidential

Responsibilities:

• Represented Downstream Business for Cold Fusion project management deliverables including the project schedule; providing weekly status, and managing risks and issues. Included identifying and communicating to the Business and to the Cold Fusion Project team any other Business projects that may impact the Cold Fusion project.
• Liaised between the project team and Business stakeholders by helping the Cold Fusion team engage and align with the Business CIOs, Delivery Vertical teams, and other Subject Matter experts.
• Drove Business and Project activities to ensure timely and accurate delivery of the approval of databases for the Oracle Exadata Migration for both production and non-production environments.
• Analyzed list of target applications and support Business efforts to capture application attributes necessary to successfully select, prioritize, and assign applications to the Business migration schedule.
• Compiled and validated Downstream IT budget and allocations for Cold Fusion project.

Test Coordinator

Confidential

Responsibilities:

• Coordinated agreed upon testing activities of Downstream applications in Windows 7 environment; included coordinating with the Global IT teams to ensure required test scripts and dependencies were available in the Windows 7 platform.
• Created, managed, and maintained the Downstream Windows 7 Master Test Schedule for the Americas lab.
• Monitored and tracked testing statuses; reviewed and analyzed results; and published status reports to Downstream Windows 7 project team.
• Partnered with business operations teams to ensure that user acceptance testing was conducted per project specifications.
• Tracked and resolved issues as they developed and worked with business clients, developers, testers and other project team members to correct problems impacting testing.

Confidential, Houston, TX

QA Manager

Responsibilities:

• Managed the QA and test management processes for the Solution Development Center both onsite and offshore; included the definition, documentation, and implementation of Quality Assurance and Software Quality Control processes in support of the overall Quality mission of the team.
• Assessed deployment readiness of projects and proposed production changes, including working with development teams, production support teams, quality assurance teams, product, systems and project teams to manage the migration of application and infrastructure changes across the environments.
• Ensured compliance with established methodologies, processes, standards and tools within the context of the appropriate project delivery process - including change management and release management standards.
• Defined and executed test strategies for MOSS (Microsoft Office SharePoint Solution)/SAP integration involving multiple SAP modules and external systems. SAP BO/BI with BAPI scope of work included MOSS/ SAP Portals, dashboards, iViews, SSO, Crystal Reports and Crystal Reports Viewer.
• Integrated change management activities into the overall project plan under the management of the Project Manager and utilizing the SDC - SDLC PMO Lifecycle.
• Provided guidance and subject matter expertise to IT teams regarding QA and testing methodologies and processes and educating staff on responsibilities/accountabilities required to achieve quality deliverables.
• Developed and executed projects plans which were aligned with and followed the appropriate project delivery process for the testing phase, which included work plans, schedules, milestones, critical paths and deliverable/responsibility matrices.
• Prepared and maintained written support documentation such as system and operational procedures, methodology procedures, and training documentation.
• Defect management activities included logging defects, tracking defect status, and collaborating with software development staff to assist in reproduction and resolution of defects through closure.

Confidential, Houston, TX

Transition to Support Lead

Responsibilities:

• Led the Transition to Support planning project with cross-functional teams of application, business, infrastructure, and support managers, facilitating the design of the Support Model, and managing support deliverables for Shell’s Trading SAP project (TSAP).
• Provided transition management knowledge to the project including the way in which the Support services are managed, support processes, and the specific service requirements.
• Worked with development and product management teams to determine resource needs, test requirements / strategy, and defect management process.
• Ensured that all phases of the project impacting supportability were completed; which included communication, training, Service Level Agreements, Operation Level Agreement, Disaster Recovery Plan, Business Continuity Plan, and Knowledge Transfer.
• Developed the Transition to Support, Testing, and Knowledge Transfer plans for project.
• Defined and managed the Quality Assurance strategy, deliverables, and processes for application testing; and worked with management to factor QA activities into product delivery schedules and project plans.

Confidential, Houston, TX

Business Process Coordinator

Responsibilities:

• Managed the creation and implementation of enhanced Business Processes used by Confidential for the Marathon Program of work.
• Supported the Program Directors and Service Delivery Managers in the planning, tracking, reporting, and analysis of projects.
• Prepared financial reports for the monthly program service expenditures.
• Utilized Business Process management methods for capturing, defining, analyzing, and streamlining Business processes for better delivery of administrative services, data flows, approvals, feedback loops, internal controls, and process execution.
• Analyzed current and new Business processes and modified them to improve effectiveness, efficiency and data integration across all functional areas.
• Managed organization, quality, distribution and publication of Business processes for continuous refinement and as references for training guides and program policies.
• Developed Business process maps, workflows, check-points, hand-offs and process controls using approved BPM templates.
• Led cross-functional teams in the business analysis and requirements efforts in order to identify opportunities for process improvements including re-engineering and new development.
• Communicated process changes, enhancements, and modifications through written documentation to program team so that issues and solutions are understood.

Confidential, Houston, TX

QA Lead

Responsibilities:

• Served as the key interface between the customer and the Project Team for the discovery phase of the HCDE Purchasing Catalog Application project; included gathering information regarding customer objectives and requirements as related to the project.
• Conducted and facilitated the discovery and definition of business process, data and system requirements in cooperation with customer and IT Project Team; provided assistance in identifying, evaluating and developing solutions and processes that meet business requirements.
• Developed the Test Strategy, the Risk Assessment, and the QA work plan project estimates.

Confidential, Houston, TX

Business Analyst

Responsibilities:

• Performed business process analysis, process development, and documented formal definition of current and future state for the GAP ASD Team services business process mappings, workflows, checklists, process, and procedure documentation.
• Facilitated business process definition sessions; identified gaps preventing process effectiveness; and assisted with the development of improvement solutions for cross functional project teams.
• Performed research, analysis, planning, and process implementation activities in support of Process Improvement initiatives.
• Assisted in the planning, documentation, and communication of disaster recovery initiatives and procedures.
• Completed process analysis, identified procedural and control deficiencies and recommended and implemented solutions.

Confidential, Houston, TX

QA Analyst / Business Analyst

Responsibilities:

• Managed the test effort for projects and releases - including developing test strategies, test plans, and test scripts for application changes and enhancements to Fast Lubes applications and Globalization project.
• Extensive business knowledge of retail POS and Back Office activities including store operations, customer maintenance, inventory management, employee management (including timekeeping and payroll), reporting (including daily, monthly, and end-of-year), store setup, credit card processing and settlement.
• Change Management responsibilities included ensuring that changes are fully tested prior to release, coordinating release testing plans; and ensuring that testing processes verify that software delivered meets standards and provides required functionality.
• Complied with the BAM Global Change Management and Application Compliance processes that were based on ITIL foundation best practices and met SOx requirements.
• Provided payroll problem resolution and support, which included employee setup, time clock processing, reports, correcting errors, calculating and confirming payroll.
• Developed, maintained, and executed POS functional and defect related test plans and test scripts, which included Paymetric financial supply chain solution that integrated the credit card transaction management solution.
• Defect management responsibilities included documenting and duplicating software defects relating to POS as reported from POS Help Desk, Applications team, and POSNet user community.
• Created and maintained Fast Lubes application related documentation including training material and technical notes for distribution to the Jiffy Lube Stores and technical staff.

Confidential, Houston, TX

Lead QA Analyst / Business Analyst

Responsibilities:

• Managed QA project scheduling, team assignments, and provided guidance and training for test team.
• Provided leadership in test methodology and processes, which improved methods of test planning, execution, tracking, and reporting.
• Analyzed business requirements and translated them into solid test strategies, plans and scripts to address the Practice Management - Healthcare Information system functionality, which included Electronic Statement and Claims Processing.
• Designed application user interface, including screen layout and access and navigation requirements, for the functionality specified by the subject matter experts.
• Worked with developers and subject matter experts in identifying and resolving system issues.
• Led and coordinated all aspects of software testing: unit and system testing, user acceptance testing including: functional, regression, end-to-end integration testing and reported test metrics.

Confidential, Houston, TX

Lead QA Analyst / Business Analyst / Trainer

Responsibilities:

• Led QA effort for .NET Enterprise system, including test plan and test script development, issue review, and coordination of release schedules.
• Documented business requirements, and communicated these requirements to the development team for the design and implementation of business solutions.
• Defined and implemented testing processes, procedures and standards that coordinated with the existing development methodologies.
• Managed system integration, regression, and user acceptance test execution of application.
• Conducted working sessions with the project team for project planning and tracking; documenting, analyzing, and verifying business and functional requirements, included documented storyboards, quick reference cards, and user training guides.
• Coordinated user acceptance testing, which included updating user scripts and business process documentation, and assisting business managers/end users in the execution of systems tests.
• Coordinated and conducted user training sessions.

Confidential, Houston, TX

Business Analyst/ QA Analyst

Responsibilities:

• Collaborated with the Project Manager, development resources, and Marketing Managers through all phases of the development lifecycle.
• Developed and executed test plans and test cases in various desktop, mobile clients, and server environments.
• Analyzed, documented, and verified system change requests, which includes system defects, enhancements, and new features.
• Documented and edited user documentation for system functionality for all desktop and mobile clients.
• Identified areas of risk to determine test cycles for all critical and non-critical areas.
• Ensured quality and standards are adhered to for all documents originating from the Mobile Computing Services team.

Confidential, Houston, TX

Business Analyst/ QA Analyst

Responsibilities:

• Planned, scheduled, and coordinated testing in conjunction with the application development and Business Teams.
• Prepared resource utilization plan for business analysts and testers.
• Analyzed requirements for business processes, gaps, interfaces, and CRM/CIS Peoplesoft integration.
• Developed test plans, test cases, and test scripts for the CIS/CRM Peoplesoft system implementation and other web-application projects.
• Executed test scenarios and scripts, tested training documentation, analyzed test results, and managed defects.
• Documented functional processes utilized by the business teams and providing support by assisting with reviewing and testing script and business scenario documentation and data setup.
• Performed conversion testing in system test and pilot environments to validate the conversion of legacy data.