SUMMARY:

• IT professional with 25 - year career leading the design, implementation and integration of high-performance technology solutions to meet challenging business needs.
• Extensive qualifications in all facets of project life cycle, from initial feasibility analysis and conceptual design through documentation, implementation, training and enhancements.
• Analytical problem-solver with proven success in implementing solutions to ensure optimal integration and information access.
• A process-oriented leader whose ability to consistently create infrastructure and streamline operations, has resulted in improved quality and increased efficiency.
• Expert presenter, negotiator, and businessperson able to forge solid relationships with staff, peers, vendors, users and management, and build consensus across multiple organizational levels . Extensive knowledge of System Development Process (SDP), Systems Development Lifecycle (SDLC), Capability Maturity Model (CMM), and Earned Value Management (EVM) methodologies.

CORE COMPETENCIES:

• Project Planning & Analysis
• Systems Interfaces & Integration
• Budgetary Planning & Control
• Team Development & Leadership
• Software Development Methodologies
• Customer & Vendor Relationship Management
• ERP Implementations & Customizations
• Process Redesign & Change Management

PROFESSIONAL EXPERIENCE:

PERFORMANCE MANAGER

Confidential, Detroit, MI

Responsibilities:

• Manage SharePoint site for storing program documentation including financials e.g., POs, Invoices, etc
• Monitor and report on Operational Level Agreement (OLA) and Service Level Agreement (SLA) metrics
• Review and track Continuous Improvement (CI) and Root Cause Analysis (RCA) activities
• Facilitate governance meetings

Applied technical skills: MS Office, MS Project Server, Visio, SharePoint, WebEx, Changepoint, Acrobat Pro

DEPUTY DIRECTOR of IT

Confidential, Detroit, MI

Responsibilities:

• Successfully maintained Service Level Agreement (SLA) metrics
• Set-up various protocols and/or standards for internal reporting of projects and service requests
• Facilitated project efforts across business user, infrastructure and help desk entities
• Responsible for people management activities e.g., recruiting, performance evaluation, and counseling

Applied technical skills: MS Office, MS Project, Visio, WebEx, Changepoint, Acrobat Pro

PROJECT MANAGER

Confidential, Erie, PA

Responsibilities:

• Completed upgrade of Sybase database management system (DBMS),
• Completed implementation of policy printing project which involved managing third party vendors and was projected to save over $1 million annually
• Managed an upgrade of policy management system
• Initiated project scope documents and developed project schedule for the migration of policies and claims information from magnetic tape to a new virtual tape system from EMC

Applied technical skills: MS Office, MS Project, Visio, Primavera, SharePoint (including project portals)

IT LAUNCH ANALYST

Confidential, Auburn Hills, MI

Responsibilities:

• Performed Failure Mode and Effects Analysis ( Confidential ) at plant sites and developed Confidential templates.
• Developed RASIC and ‘swim lanes’ documentation for plant IT resources.
• Managed a server infrastructure refresh project at TDS’ Kansas City facility.

Applied technical skills: MS Office, MS Project, Visio, NetMeeting, ITIL, HP OpenView, and SharePoint

PROJECT MANAGER

Confidential, Farmington Hills, MI

Responsibilities:

• Completed upgrades to systems, processes and technology for interfacing with Confidential ’s Roadside Assistance supplier.
• Developed the project scope, schedule, and budget for implementing a Content Management (CMS) application.

Applied technical skills: System Development Life Cycle (SDLC), MS Office, MS Project, Visio, and Planview

PROJECT MANAGER

Confidential, Troy, MI

Responsibilities:

• Successfully completed the pilot Access Control implementation with no impact on production systems.
• Developed a project plan template for integrating all remaining Unix-based applications.

Applied technical skills: SDLC, MS Office, MS Project, Visio, ABT Workbench, Lotus Notes

CONSULTANT

Confidential, Southfield, MI

Responsibilities:

• Responsible for development and implementation of an XML-based replacement for EDI transactions which resulted in annualized savings of approximately $1 Million dollars. This project also involved the purchase and installation of the associated hardware infrastructure.
• Directed the development and integration of a logistics application across North American sites.

Applied technical skills: SDLC, Capability Maturity Model (CMM), MS Office (including Access), MS Project, Visio, Lotus Notes, SharePoint, MS Netmeeting, SQL

PROGRAM MANAGER

Confidential, Southfield, MI

Responsibilities:

• Recruited to spearhead all efforts to ensure successful deployment of the Banner Enterprise system to integrate all key business functions.
• Directed team throughout the implementation and integration of Human Resources, Finance, Financial Aid, Admissions and Registration modules.
• Led the creation of web-based front-end solutions to allow students, faculty and staff remote access to system.
• Directed day-to-day initiatives of multiple projects, including fit/gap analysis, functional requirements, implementation, integration and training strategies.
• Defined project scope, budgets, resources and timelines.
• Planned, tracked and monitored all aspects of simultaneous projects to ensure adherence to timelines and budgets.
• Designed and delivered status reports to management.
• Managed risk assessment, issue resolution and change management initiatives.
• Introduced new processes, procedures and standards to support new solutions.
• Managed cross-functional team of 50 employees and subcontractors, and budgets of up to $3.1M.
• Directed the integration of a Confidential Credit Card Payment gateway to allow on-line access to account information.
• Championed the creation of a Project Management Office (PMO) to promote project management standards.
• Managed the data center infrastructure upgrade project.

Applied technical skills: SDLC, MS Office, MS Project, Visio, SQL, Web components, ETL, and Oracle

PROJECT MANAGER / IT STAFF MANAGER

Confidential, Southfield, MI

Responsibilities:

• Led team of Business Analysts in documenting business processes and workflows.
• Accountable for overall success of projects, from initial needs assessments through implementation and client satisfaction.
• Interfaced extensively with management, users and vendors to analyze and resolve implementation, integration and data integrity issues.
• Defined testing, training and auditing strategies.
• Managed cross-functional teams of up to 50.
• Successfully led the deployment of Confidential solution, including customized reporting, forms and interfaces.
• Supervised the usage of Workflow tools to assign and track Business Analysts’ activity.
• Introduced an Auditing Methodology into the organization to monitor monthly data integrity issues.

Applied technical skills: SDLC, MS Office, MS Project, Visio, Planview, H.E.A.T. (a call center workflow product), and Placeware (collaborative software), SQL