SUMMARY:

Dedicated project manager with more than sixteen years’ experience across program management, project management, infrastructure management, contract compliance, and service delivery. Selected to serve on global and national teams for review and implementation of enterprise level technology projects.

TECHNICAL SKILLS:

• /OS/Application Experience:Windows 98
• Windows 2000
• Windows XP
• Windows 7
• Windows NT
• Microsoft Server 2003
• Microsoft Server 2008
• Unix
• Linux
• Oracle 6i
• Oracle 10g
• Microsoft Office 2003
• 2007
• 2010
• Microsoft Project Server
• Remedy
• Rally
• Jira

PROFESSIONAL EXPERIENCE:

Confidential, Fort Worth, Texas

Project Manager

Responsibilities:

• Managed cross functional teams for multiple enterprise level infrastructure projects running concurrently for up to 820 North American retail sites and two data centers:
• Redesigned the corporate - wide area network including upgrading 820 retail locations to 10 G LAN and VLAN which added bandwidth, resiliency, stability, and Wi-Fi to all locations
• Managed 32 CAI employees and 7 project managers from vendor companies
• Accelerated the initial project completion date by six months at executive request
• Completed project on schedule, $100K under the $2.75 million budget, and eliminated $70K in additional monthly recurring charges.
• Successfully upgraded 786 retail locations to EMV standard chip capable credit card payment system
• Managed the corporate hardware refresh program for all shop and corporate locations
• 2015 refresh of 156 locations completed on time and at a budgeted cost of $810k
• 2014 refresh of 334 locations completed early and at a budgeted cost of $1.5M
• Coordinated all requirements and deliverables for shop builds, relocations, mergers and closures for the CAI Construction Team, Application Business Team, Infrastructure support teams, and third party vendors.
• Ground up build for 25 locations, relocations for 33 locations, closures and merges for 73 locations.
• Led remediation of vulnerabilities identified by the IT Security & Compliance Quarterly Scans
• Reduced vulnerabilities by 75% over three quarters
• Successfully completed a Windows 7 upgrade for approximately 900 users

Confidential, Fort Worth, Texas

Senior Project Manager

Responsibilities:

• Acted as Scrum Master in an agile development environment running monthly iterations.
• Coordinated schedules and requirements for deliverables between AA Program Management Team, AA Direct Connect Business Team, and Farelogix.
• Managed project managers, developers, and testers at Farelogix to ensure accurate delivery of the AA Direct Connect data connection (API or adaptor), using standardized XML.
• Maintained a real time two way communication link between Sabre GDS, online travel agency, or corporate booking tool, directly into the AA Computer Reservation System

Confidential, Fort Worth, Texas

Project Manager

Responsibilities:

• Acted as Scrum Master in an agile development environment for two projects running 6 week iterations.
• Managed an in-house team of 6 developers and an off-shore team of 23 developers located in Chengdu China.
• Coordinated efforts across four teams within Technology and the business units
• Coordinated schedules and requirements for deliverables between Application Business Team, and developers.
• Acted as subject matter expert for disaster recovery plan.

Confidential, Fort Worth, Texas

Project Manager

Responsibilities:

• Acted as Scrum Master in an agile development environment running weekly iterations.
• Project manager for network and application security upgrade to ensure PCI compliance managed a team of 25 contractors.
• Responsible for schedules and determine staffing requirements, facilitating monthly associate meetings, setting employee goals and objectives and hiring, coaching and leading staff.
• Acted as company Information Security Officer

Confidential, Irving, Texas

Manager of Infrastructure, NA

Responsibilities:

• Managed contractual activities for LAN/WAN, data center, telecommunications, and servers and storage, including contract oversight to ensure proper controls over contracting procedures for sound fiscal and administrative management
• Provided support to site IT Managers with Requests for Change, Personal Service Agreements, as well as monitored contracts for compliance with information technology best practices, internal procedures, and contract terms and conditions
• Served as Change Control Manager facilitating biweekly conference calls between internal application support teams and external infrastructure support teams. Coordinated all changes with more than 50 sites to ensure minimum impact to users and production
• Successfully managed cross functional teams for multiple infrastructure projects for North American sites
• Participated as knowledge expert to disaster recovery project.
• Appointed North American member on global team for review and implementation of Enterprise Risk Management and Information Security
• Appointed Information Security Officer of Infrastructure for North America.
• Managed disaster recovery project for corporate data center.

Confidential, Irving, Texas

Service Delivery Manager, Application Support

Responsibilities:

• Supervised application teams supporting industry specific Oracle applications and databases
• Monitored service calls routed to application support teams, tracked trends in tickets opened, created processes for help desk first call resolution, and resolved escalations
• Monitored and approved all changes as the corporate Change Control Manager
• Project Manager managing cross functional teams for multiple application projects

Confidential, Arlington, Texas

Supervisor

Responsibilities:

• Supervised five Confidential Technicians, improving team performance and productivity to achieve 98% accuracy on escalated calls
• Performed weekly audits of service requests including performance measurement, monitoring, and evaluation of all agents to improve efficiency

Confidential, Texas

Information Services Supervisor

Responsibilities:

• Supervised five Information Services Coordinators providing flight specific diagrams and variable production schedules to facility production departments
• Provided hardware, network, and application support for 75+ users in a Microsoft enterprise level environment, and various specialty applications pertaining to the airline industry.
• Managed hardware and application inventories to include licensing status and renewal requirements
• Coordinated and/or performed the installation, maintenance and repairs of telephone and network related equipment and cabling