SUMMARY:

• 13 years of achievement building, managing, and improving enterprise IT and telecommunication systems for Fortune 500 companies
• Versatile and visionary technology leader with proven success planning, scheduling, monitoring, and controlling multimillion - dollar projects; highly adept at assessing complex requirements and providing sound, cost-effective solutions. Organized and reliable; track record of delivering on time and within budget consistently.
• Recognized for improving processes, policies, and procedures for greater efficiency and performance.
• Articulate communicator; polished negotiation and presentation skills crucial for building positive relationships with customers, vendors, executive stakeholders, and team members at every organizational level.

AREAS OF EXPERTISE:

• Full Life Cycle Project Management
• Requirements Gathering & Documentation
• Metrics Creation & SLA Implementation
• Procurement & Vendor Management
• Resource & Team Management
• Cisco VoIP System Implementation
• Cisco Cluster Implementation
• Enterprise IT Network & Infrastructure
• PBX Decommissioning
• Facilities & Inventory Management

PROFESSIONAL EXPERIENCE:

Confidential, CA

Sr. Lead CUCM Project Manager

Responsibilities:

• Create project kick- off power point deck and schedule and host project kick-off meeting.
• Schedule and host multiple meeting with business, senor leadership, engineering and other project managers, distribute agendas and meeting minutes to the multiple teams
• Work with Kaiser End User Service (EUS), Netview (Layer One Technicians), Customer Premise Equipment PM and Center of Excellence and create an acceptable schedule for Rack and Stack, for all 25 sites in Phase One implementation.
• MOP (Method of Procedure)- Work closely with Network Engineers, Verizon Voice Engineers, CPE PM, Kaiser Voice Engineer and have the MOPs approved.
• CRQ (Change Request) - Work with CPE (Customer Premise Equipment) PM and have the CRQ shells created, update CRQ log in the workbook for all 25 sites and follow-up with multiple teams within Verizon and with Kaiser for smooth approval for multiple CRQ’s. Identify CRQ checker, implementer and approver.
• Work on new Microsoft Project and schedule for all projects and send it to Kaiser for approval.
• Weekly updates - Update MS Project, MS Power Point, and 2 different Verizon tracks on a weekly basis and send weekly updates / upload to SharePoint, to Verizon Director, Program Manager, and Kaiser counterpart.
• Follow-up with equipment procurement and make sure the equipment is delivered at the staging location on in a timely manner.
• Complete Staging and Technician request forms with all fine finer details including start time, end time, minor material and all necessary information for all 25 sites.
• Work with multiple engineers on the analog test plan, such as fax, bypass phones (red phones), MOH (music on hold), Trigon etc.
• Create MSOF (off-boarding) and SDS (on-boarding) documents for Verizon managed services that manage Kaiser’s telecom equipment.
• Coordinate closely with Kaiser and other teams to make sure all requirements such as Cisco CUCM 10.0.2 and other third party applications like Intelli Desk, Telstart are all complete before scheduling Phase 2 Cisco CUCM 10.5 implementation.
• Host Go-No-Go meeting meetings

Confidential, Santa Rosa, CA

Senior Voice / VoIP Manager

Responsibilities:

• Conducted IDC for 20 buildings; received vendor quotes, submitted intakes, and worked with business and vendor to complete IDCs on schedule, gather IDC document, and create floor plans.
• Drove discovery on Nortel and Siemens PBX; partnered with vendors to complete PBX dump, gather data, and prepare skill workbook.
• Managed construction and cabling projects; guided Statement of Work (SOWs) and IDR submissions, and worked with engineers and facility construction vendors to collect estimates and funding, submit work authorizations, and complete construction.
• Liaised between voice/network design team and infrastructure program to ensure proper development of Design, Bill of Material (BOM) and VoIP Price Request Matrix (PRM).
• Conducted business kick-off and station validation meetings with business consultants, telephony analysts, and 3rd-party vendors.
• Coordinated multiple teams and vendors to implement new Cisco VoIP telecom systems; met milestones for VoIP readiness, gateway configuration, circuit activation, phone / voice mail / call processing configuration, turn over support to Verizon, and VoIP migration.
• Generated master database and import BAT files from database, created call processing designs and validated test results. Developed configuration workbook and call flows.
• Added voice recordings to call processing; engaged voice talent for recorded prompts.
• Procured circuits, configured E911 in CER, deployed phones, and conducted quality assurance and remediation.

Confidential, Los Angeles, CA

Lead Senior Technical Project Manager

Responsibilities:

• Senior project manager on installation of Cisco UC and SalesForce integration of nearly 1,000 phones at locations in Dallas, Shreveport, and Woodland Hills; ensured business unit compliance with laws and regulatory requirements for all implementations.
• Managed vendor staging and configuration of six Cisco UCS C 240 servers deployed in two North America based data centers.
• Project managed installation and turn-up of, OEM3 fiber runs, MPLS, PRI, and SIP circuits, directed installation of Juniper network system and Cisco Wi-Fi system with remote monitoring, steered project for MDF/IDF build-out and CAT6 cabling install, and coordinated security system and CTV selection and installation.
• Collected inventory of all equipment and worked with multiple work streams on decommissioning two offices.

Confidential, Los Angeles, CA

Technical Project Manager

Responsibilities:

• Created, revised, and executed project work plans; collected telecom requirements for Interactive Voice Response (IVR), voice mail, DID/extensions, call forwarding, and call accounting, and worked closely with PMO to meet changing needs.
• Communicated project risks and status to stakeholders to ensure expectations on scope and schedule were properly managed; identified and solved problems proactively.
• Designed MDF and IDF rooms to meet IT requirements; directed installation and configuration of racks, cables, circuits, and related network and telecom equipment.
• Developed and implemented network monitoring system to track bandwidth usage and ensure intrusion detection (IDS) for all 18 agency points. Set up separate secure wired intranet for agents and district managers.
• Conducted detailed installation checks and validated IT infrastructure invoices to ensure total readiness of offices for go live.
• Spearheaded printer refreshes, server moves, file/data backups, file/data transfer, and server decommissioning for all North America. Worked closely with PMO and Real Estate in providing estimates and UPS requirement for server moves.

Confidential, Los Angeles, CA

Manager - IT Infrastructure & Operations

Responsibilities:

• Selected, negotiated, executed, and managed contract agreements with long distance carriers that included AT&T, Verizon, and Quest.
• Interfaced effectively with customers; provided timely issue resolution and status updates to build customer confidence.
• Supervised installation of VoIP systems in call centers with 500+ seats in Chennai, India; completed projects on schedule and within budget.
• Managed installation of calling card/call-back platforms with IVR for UAE and Oman clients.

Confidential, Los Angeles, CA

Manager - IT Infrastructure & VoIP Deployment

Responsibilities:

• Project managed installation of VoIP over Worldwide Interoperability for Microwave Access (WiMAX) on Oracle Building in El Segundo. Duties included procurement of circuit, cabling all through 20 floors, installation of radio, and supervising final completion.
• Managed BroadSoft VoIP switch and installation of telephone systems with Class 5 featured VoIP services, purchased DIDs, configuring Virtual PBX and any necessary IVRs.