SUMMARY:

• Fifteen - plus years of IT infrastructure experience with local, domestic, and international responsibilities.
• Responsibilities included WAN, LAN, WLAN, remote access, security, servers, storage, compute farms, financial applications, system administration, desktop support and video conferencing.
• Worked in start-up, consulting, defense, software and construction industries.
• Type of organizations range from non-profit to multi-billion dollar public companies.
• Provided 24x7 “follow-the-sun” support with staff located locally, regionally, and globally.
• Cultivate vendor relationships to deliver new technologies while reducing costs.

PROFESSIONAL EXPERIENCE:

IT Infrastructure Architect/Infrastructure Project Manager

Confidential, San Francisco, CA

Responsibilities:

• Collaborate with architects and product specialists to produce project artifacts and realize desired infrastructure. Skilled in Linux, Windows, Oracle, SQL Server, datacenter networks, storage, cloud technologies, and high availability/fault tolerant design patterns. Managed project resources and timelines to deliver properly provisioned solution builds.
• Deployed over 50+ VMs for a GIS data mart project . Enabled field staff to quickly and accurately locate and mark PG&E assets.
• Helped select and build out replacement B2B/EDI and reporting solutions for mission-essential Customer Care portfolio.
• Wrote application DR plans for mission-critical call center applications, ensuring recovery personnel could meet RPO/RTO goals.

IT Manager

Confidential, Benicia, CA

Responsibilities:

• Upgraded T1 internet and MPLS circuits to handle increased data traffic from organic growth while reducing the cost by 50%.
• Migrated Windows Server 2003 servers to virtualized Windows Server 2012 machines.
• Updated VMware infrastructure and implemented SAN storage .
• Extended network/phone infrastructure as business operations expanded into southern California and Arizona.
• Deployed iPads to field - vastly improved timely submission of daily reports and weekly timesheets to corporate office.
• Managed ERP financial system (CGC Construction Management System):
• Maintained SOX IT compliance thru expert application of IT General Controls (backups, user account management, etc.)
• Implemented Payee Positive Pay (via SFTP) to mitigate potential for check fraud.
• Integrated HCSS HeavyJob and SaaS-based HCSS Field to exchange payroll and project w/ERP system.

Director of Intelligence

Confidential, CA

Responsibilities:

• Led team of 12 analysts exploiting real-time data from 110-plus manned airborne surveillance missions over Afghanistan; supported removal of 18 high-value insurgents from battlefield.
• Presented concise, tailored intelligence briefings to senior leadership (generals, colonels, government Senior Executive Service officials) and delivered mass training seminars to aircrew audiences.
• Developed and nurtured collaborative relationship with active duty partners - successfully demonstrated the capability to generate and sustain combat ready forces to higher headquarters inspectors.

Technology Consultant

Confidential, San Francisco Bay Area, CA

Responsibilities:

• Spearheaded board of directors’ approval for investment in voice-over-IP telephone system and VMware virtualization of Microsoft Exchange and SharePoint servers.
• Researched cloud-based solutions to file storage, backup and CRM/fundraising needs.

Network Engineer Consultant

Confidential

Responsibilities:

• Planned for, configured, and deployed end user handsets, power-over-Ethernet switches, voice servers and analog gateways for Check Point Software Technologies’ migration from a legacy Siemens PBX to Cisco VoIP (CallManager and Unity messaging) system.
• Directed the activities of a cross-functional team to complete the project across two sites. Reduced telephony-related operational costs by an est. $20K/yr.

Account Director

Confidential

Responsibilities:

• Integrated several legacy standalone databases into a robust CRM package for a nonprofit with a youth-oriented leadership training mission. The project improved back-office efficiency and gave them a greater capacity to scale up fundraising activities.

Corporate IT Manager

Confidential, San Francisco, CA

Responsibilities:

• Reduced annual operational costs $500K by upgrading and replacing end-of-life servers with new blade server technology. Greatly improved network access, scalability and security to line-of-business applications for entire worldwide staff
• Slashed telecom spend 30% after first-ever audit identified redundant services due to business growth. Negotiated global contract for long distance and data circuits, cut service suppliers in half, used new tools to monitor usage and costs, and conducted training on new applications and enhancements.
• Instrumental in the back-office integration of a recently acquired, rapidly growing energy consulting firm with 5 businesses in 7 locations in the US, UK, and Thailand. Facilitated the seamless migration of operations, systems, and processes into the corporate structure by deploying key strategic VoIP technology and unified messaging across the enterprise.