SUMMARY:

• PMI Certified Program/Project Manager with a track record of successfully executing and delivering projects within budget and on schedule.
• Viewed as an effective partner with senior management, and liaison across organizational structures.
• A self - motivator, and creative problem solver, with detail skills in the areas of banking, pharmaceutical, e-commerce, marketing, customer relationship management, resource management, analytical, quality assurance, problem solving, organizing, and negotiating skills.
• Excellent with identifying, evaluating, and implementing potential solutions.

AREAS OF EXPERTISE:

• Program/Project Management
• Strategic Development
• Vendor Management
• Process Improvement
• Risk Management
• Analytical Problem Solver
• Regulatory and Compliance
• Presentations to Third Party Vendors, Diverse Stakeholders, and Senior Management
• Coordination
• Incident Management
• Decision Making
• Conflict Resolution
• Change Management
• Operations
• Communications
• Documentation Management
• RAID Management
• Reporting Matrix
• SharePoint 2010
• Exchange/Office 2010

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Temp. Project Manager

Responsibilities:

• Coordinate with Vendor for external toolset development and deployment
• Build out Six Sigma SIPOC frame work for packaging, testing and releasing of apps.
• Coordinate with operations team to ensure SLA’s are being met for system performance and availability
• Monitor and evaluate dashboards for reporting on SharePoint migration data status.
• Setup BI to provide historical, current and predictive views of business operations for Apps being transformed to ITIL
• Ran Cognos reporting on incidents and SLA’s to provide metrics for management.
• Collaborated tools such as SharePoint, .Net, Data Migration and Livelink Workflow

Confidential, NJ

Project Manager for Windows 7 Migration

Responsibilities:

• Provide leadership to develop system requirements and use cases with stakeholders for enhancing the migration toolset
• Coordinate with Vendor for external toolset development and deployment
• Build out Six Sigma SIPOC frame work for packaging, testing and releasing of apps.
• Provide technical assistance in migration of client computer systems from Windows XP to Windows 7 platform
• Coordinate with internal development resources for custom automation toolsets used to prepare and execute Win7 migrations to multiple flavors of workstation types, including laptops, desktops, and several advanced VDI technologies
• Setup BI to provide historical, current and predictive views of business operations for Apps being migrated to Win7
• Managed a Integrated Project Team (IPT) to migrated sites
• Ran Cognos reporting on incidents and SLA’s to provide metrics for management.
• Managed certification of new or upgraded applications on Laptops use by Field Sales Organization, Managed Markets
• Worked with Telecom team to configure Cisco IP base phones to work with MB app
• Coordinate with operations team to ensure SLA’s are being met for system performance and availability
• Monitor and evaluate dashboards for reporting on SharePoint migration data status.
• Collaborated tools such as SharePoint, .Net, Data Migration and Livelink Workflow
• Coordinate with Netoss and Infrastructure teams to build out, test Server/SAN EMC environments for migrations
• Work with LOB’s & Finance team on general ledger to sub-ledger reconciliation.
• Evaluate encryption technologies for laptops, and Mobil devices
• Define KPI and business needs as related to data analysis.
• Conducted proof of concept with revised proxy connecting to VPN thru Citrix.
• Work with Line of Business representatives to help them understand how to best leverage the tools and automation that has been developed in order for them to assist us with migrating their users
• Identify and fix process and technology issues discovered by the team during migrations
• Monitor build out of new DMZ servers at JPMC TS/WSS locations in the US & Europe.
• Develop disaster recovery solution for fail over solution for Citrix servers
• Create work breakdown structure (WBS), identify tasks, determine start/stop dates and task durations, sequencing of tasks, track milestones and customer deliverables, resource loading/leveling and identification of critical path.
• Provide guidance in establishing standards which support the migration technology and processes
• Identify and mitigating risk of any outages which result from people, process technology errors
• Identifying/evaluate performance bottlenecks and tuning process optimization tasks which are required for the migration and automation technologies
• Work with teams to adopt Agile Scrum Practices such as continuous integration, test automation, Test Driven
• Development, Pair Programming.
• Acts as the point of contact and escalation for support groups and internal businesses during recovery of major incidents.
• Identifies an incident owner to lead the incident process during major incidents
• Ensures appropriate escalation procedures are followed as required
• Assesses impact and progress during major incidents to ensure escalation is timely and appropriate
• Enters incident details in the incident management tool in a timely manner with accurate information
• Provides accurate and timely communications on impact to the appropriate distribution lists and senior management
• Ensure correct inputs to the Problem Management process
• Worked with IB Traders on stress testing (VAR) Risk Management, Financial Control, Financial Reporting and Regulatory Capital.
• Worked with compliance Basel Committee on Banking Supervision, to strengthen the regulation, supervision and risk management of the banking sector.
• Design or enhance software/patch upgrades and install processes
• Develop capacity management methods, process, & procedures
• Assist in issue troubleshooting and root-cause analysis of the tool

Confidential, NJ

Project Manager

Responsibilities:

• Working within Information Securities (INFOSEC) to set corporate security standards within Confidential and Co.
• Document all project related items, determine project impacts, and chair project status review meetings.
• Develop detailed project plans for new projects, working closely with all technical staff.
• Manage the installation of Citrix Servers for remote access
• Coordinated Windows 7 pilot migration for Executives and selected MD’s, LOB’s.
• Provide technical assistance in migration of client computer systems from Windows XP to Windows 7 platform
• Work with teams to adopt Agile Scrum Practices such as continuous integration, test automation, Test Driven
• Development, Pair Programming.
• Evaluate encryption technologies for laptops, and Mobil devices
• Worked on developing, updating Data Security policy and procedures
• Conducted proof of concept with revised proxy connecting to VPN thru Citrix.
• Receives, research and answer user inquiries relating to hardware and general PC software and network issues.
• Schedule and perform all server and PC data backups and preventive maintenance.
• Installation and maintenance of local area network, including configuring and troubleshooting the system.
• Ensure all Servers/PC’s have current anti-virus software and virus signature updates.
• Distribute and install software updates on PC’s when needed.
• Plan, document, and conduct unit and system testing.
• Identify and resolve data integrity issues
• Worked on Business Objects Universes, reports, and dashboards for reporting.
• Ensure all functional load testing using Mercury Interactive/HP Software for diagnostics, application-level monitoring, and IT Governance.
• Run monthly metrics of Helpdesk cases base of customer SLA’s
• Coordinate equipment /phone line repairs with appropriate vendors. identify gaps in the WebSphere environment.
• Worked on reviewing, analyzing and fine-tuning Cognos environment, production support and new report and/or data model development.
• Worked Cognos 8 Report Studio, Query Studio, Analysis Studio, Framework Manager
• Manages and supervises project team resources of web developers
• Experience in architecting and designing VDI projects including benchmarking, bake-offs and full lifecycle implementation.
• Manage and monitored project for building out a new DMZ server farm to add additional layer of security to the network. Also work with Application owners to ensure proper load balancing of critical apps.
• Lead the planning and implementation of Web content and design for organization’s web sites including the development and oversight of the team’s project management methodology.
• Assist Director of Information Technology with special projects.
• Create and track all change management of new collaboration of SharePoint eRooms, TeamSite, External PartnerNet connections.
• Integration of clinical study data from doctors around the world into one central data repository
• Collaborated tools such as SharePoint, Data Migration and Livelink Workflow
• Create dashboards and reporting tools to track matrix for upper management.
• Work on CWT migration to SAP post-implementation maintenance On-boarding, support, updated and functionality
• Work on migration of PeopleSoft HR data to Oracle (ERP) Identity Management (IDM) to ensure all compliance requirements are met.
• Worked with offshore application development team to transition the support of all Access & Admin of accounts.
• Monitoring of metrics and management reporting.
• Work with various IT Departments toward implementing PMO’s to instill much-needed project management discipline.
• Work within the ITIL Framework policies to rollout SAP to all Confidential and Co.
• Responsibilities associated with development programs include leading multidisciplinary (commercial, clinical, mfg, regulatory)teams in predicting and planning solutions to achieve successful execution, driving the team to achieve clarity on issues, interfacing with senior management and influencing the decision-making process
• Implement and maintain effective interfaces with other Service Management disciplines and other areas within IT and the business
• Work on Oracle E-Business Suite (EBS) implementation as part of the enterprise resource planning (ERP).
• Manage projects with dollar values in excess of 1 Million
• Work on PartnerNet Connectivity setting up solutions to eGate, Secure Web Portal Access, Site-toSite VPN, Firewall-to-Firewall connection from our network to theirs over the Internet using encryption. Also Secure Mail encryption guaranteed Transport layer Security (TLS), Site-toSite VPN Mail Routing.
• Work with support managers to implement and improvement processes such as Six Sigma concepts using SIPOC diagrams and process flows.
• Excellent communication skills (written and verbal) to all management levels within customer organization.
• Work with internal and offshore teams to resolve all 3rd level Mercury cases.
• Ensure adherence to all Confidential processes and policies, SLA's, SLO's for customer response time.
• Update all documents and procedures in compliance with Confidential ’s Global Standards, Operating Procedures and 21 CFR, Part 11 FDA Rules,
• Participate in the corporate quality initiative by conforming closely to error free work, quality improvement and team support.

Confidential, NY

Project Manager - Compliance

Responsibilities:

• Primary duties included, defining business requirements, documenting technical specifications creating/maintaining project plans, developing project timelines/life cycle, SDLC, weekly reporting, and change management.
• Worked (CA) Computer Associates Message Manager Data Migration from 3.4 to r12 with SQL 2005 database.
• Opened, serviced and escalated tickets with CA’s online Unicenter helpdesk ticketing system.
• Configured documentation within existing escalation and problem resolution QA trees; including additional resolution steps involving the transfer of calls to one or more of the infrastructure areas.
• Created change management process, to track the introduction of hardware into a large Data Center, which included development of online document and process documentation.
• Supported and maintained Assentor 3.4 mail for regulatory requirement from SEC and NASD (SEC - 17a and NASD 3010) OFAC watchdog capture agent of eDiscovery over 50,000 monitored E-mail & IM’s reviewed Trading apps on all MP’s with Regulatory users.
• Worked with developers to ensure that all IT applications within production meet SOX and other regulatory requirements.
• Managed the installation of Citrix Servers for remote to Lotus Notes.
• Developed and implemented the Engineering Lab process and procedures in compliance with Confidential Global Standards & Operating Procedures.
• Created all test accounts in Active Directory for QA & UAT Testing.
• Strong understanding in messaging systems (OCS. Office Communications Server or LCS. Live Communication Server).
• Worked within the ITIL Framework policies to roll CAMM out to production.
• Work with various IT Departments toward implementing PMO’s to instill much-needed project management discipline.
• Led/expanded the existing team of QA Engineers and allocated resources for projects
• Evaluated software requirements to create comprehensive test plans and procedures for all products
• Created, documented, and implemented detailed test cases and test suites (working directly with Engineering, Tech support, and Product management)
• Supervised the quality of test plans, test cases, test matrix, and bug reporting
• Monitored, tracked, and reported (on a regular basis) test status and bug statistics to QA/Engineers/Management
• Worked with Enterprise Content Management, Document Management and Records Management
• Provides technical expertise on assigned systems in support of change control, validation, system enhancements, and bug fixes
• Closely managed the establishment and execution of the change controls process for any change that impacts scope, cost or schedule.
• Implement and fully comply with all IT governance and system validation procedures
• Ensures adherence to all AB processes and policies, SLA's, SLO's for customer response time.
• Ensured all projected processes were executed properly. Ensured compliance with any relevant policies and standards. Ensured all required deliverables were produced and maintained. Determined other appropriate deliverables to be produced and maintained for the project.
• Worked with Legal and CA to negotiate new service contract.
• Collaborated tools such as SharePoint, Data Migration and Livelink Workflow.
• Worked with vendors on new pricing for upgrades.
• Create dashboards and reporting tools to track matrix for upper management.
• Ensure availability and technical usability of mission-critical, enterprise-wide electronic document management system
• Worked with Product Committee, set up meeting to manage the product pipeline and make decisions about the product portfolio.

Confidential, NJ

Project Manager - Compliance

Responsibilities:

• Primary duties included, defining business requirements, documenting technical specifications, creating/maintaining project plans, weekly reporting, and change management.
• Identified & monitored project risks when necessary, projected life cycle methodology, from project initiation through closure.
• Collaborated tools such as SharePoint, Data Migration and Livelink Workflow.
• Maintained all SLA’s
• Worked with Enterprise Content Management, Document Management and Records Management
• Provided online and offline support for the trading systems (24x7 on call).
• Working with support managers to implement improvement processes such as Six Sigma concepts using SIPOC diagrams and process flows.
• Installed Windows 2003 on IBM Blade Servers for Assentor upgrade.
• Created SQL scripts to automate daily Health check of SQL 2000 DB
• Daily responsibilities included ATS system configuration, customer triage and risk management.
• Responsibility for analyzing trading requirements, system architecture, order and market data trends and regular communication with third party exchanges.
• Review, analyze, install and configure development and production systems
• Analyzed, Implemented and Supported Commodity, Fixed Income (FIX) Index Applications for Traders.
• Trouble Shooting for FIX application and Networking problems on 24/7 basis.
• Coding Maintenance and upgraded some FIX related script (UNIX Shell).
• Implementation and maintenance of disaster recovery solutions.
• Worked within the ITIL Framework policies to roll out Nagios running on Linux (Red Hat) to production.
• Create dashboards and reporting tools to track matrix for upper management.
• Documented, managed and mitigated risks. Documented and managed issues to resolution.
• Installed contingency servers to replicate data to Zantaz digital storage off sight.
• Monitored task progress and took actions to resolve any issues
• Trained new compliance reviewers on Assentor application
• Provided vendor package assessment and recommendation partnering with the business users of Compliance systems and technology to analyze problems and interpret requirements
• Provided support and consultancy across the different IT and Business Teams, act as focal point for project issues and escalated when necessary
• Worked with SAN Storage team on allocation of Space for Assentor App.
• Added compliance users to AD-group policy for e-mail monitoring
• Track and resolve all 2nd and 3rd level support tickets in Remedy for Investment Bankers.
• Created all test cases QA & UAT Testing.
• Opened, serviced and escalated tickets with CA’s online Unicenter helpdesk ticketing system.
• Developed work plan for small project or component of larger project with limited supervision
• Worked on Assentor Data Migration from 3.3 to 3.4 with SQL 2000 database

Confidential, NC

Project Manager

Responsibilities:

• Project managed all trading applications for XP rollout to the Capital Market.
• Maintained all SLA’s
• Reviewed and approved the project's statement of work, the project plan, and any changes to the project plan in accordance with change control processes
• Consolidated Servers to VMWare environment.
• Build out test Virtual Machine Trading environment.
• Ensured Line of Business identifies criticality of technology if disruption occurs (RTO).
• Participated in regular progress tracking based upon objective evidence of progress.
• Worked with local infrastructure operations to ensure that the services are managed effectively.
• Worked with the project team and management on deployment planning development, scheduling, troubleshooting, and status tracking.
• Responsibility for trading floor day to day support of Equity Cash, NASDAQ, OTC, Derivatives, and Program Trading for over 2000 clients during XP role out.
• Responsible for desktop platform management of all Trading PC’s
• Resolved project related issues as needed. Helped to identify and mitigate project risks for Traders as needed.
• Worked on strategy planning virtualization of desktops & servers.
• Functions were: defining business requirements, noting technical specifications.

Confidential, NY

Project Manager

Responsibilities:

• Worked on merger project from Confidential to Confidential
• Worked with vendors on new pricing for upgrades.
• Defined, managed and met stakeholder expectations
• Motivated staff to achieve project objectives, promoted teamwork
• Ensured that project objectives, business case, and requirements were in line with business and organizational goals.
• Maintained required project records using CMM comprehensive methods.
• Worked on Tivoli Access Manager for e-business to deploy secure application by centralizing.
• Managed and led the work of the software distribution reporting team to help ensure timely and accurate reporting of desktop software distribution metrics
• Supported various trading apps with connectivity FIX issue (Bloomberg, Fidessa, Thomson First Call, Nasdaq, Reuters)
• Project managed all application testing for XP rollout to Lehman Brother standards.

Confidential

Project Manager/Network Engineer - XP Rollout

Responsibilities:

• Main requirements were to define and document technical specifications, reported weekly on management
• Maintained project plans, developed project timelines.
• Worked with vendors on new pricing for upgrades.
• Gather information and facilitate the decision making process of granting approval for immediate change requests to systems with input from the appropriate teams, understanding the potential impact to production systems prior to approval
• Worked in India with the offshore team to package core build and trading apps for private bank clients.
• Maintained all SLA’s
• Scheduled user migrations from Windows NT to Windows XP.
• Managed incidents that may occur within region, including communication across the global business and IT organizations.
• Developed and implemented the Engineering Lab process and procedures in compliance with Merrill Lynch Global Standards & Operating Procedures using the Six Sigma and DMAIC methodology.
• Rolled out all market data (Bloomberg, Thomson First Call, Nasdaq, Reuters, Calypso, etc ) apps to traders
• Trouble shooting for FIX application and Networking problems on 24/7 basis.
• Coded, maintained and upgraded some FIX related script (UNIX Shell).
• Interfaced with IT management on day to day operations and long term strategy
• Managed and led the work of the software distribution reporting team to help ensure timely and accurate reporting of desktop software distribution metrics
• Extended the Forest Schema
• Renamed the Default First Site
• Verified the Root Domain Configuration
• Rolled out Fidelity National Information Services, (FIS) a Mortgage servicing package (MSP)
• Automated Quality Assurance (QA) of the Root Configuration

Confidential, NY

Network Engineer Consultant /XP One Desk Rollout

Responsibilities:

• Managed rollout to all of Equities
• Upgraded all investment banking to Lotus Notes R5
• Monitored and analyzed the Messaging system /OCS to ensure 100% uptime operational availability.
• Implementation of Messaging/OCS (Office Communication Server)
• Upgraded to IE 5.5 & Novel Clients
• Scheduled user migrations from Windows NT to Windows XP.
• Managed incidents that may occur within region, including communication across the global business and IT organizations.
• FIX Client Certification, Integration and FIX Application Production Support
• Production Support for Bloomberg Equity products - US/Global Tradebook, EOR, IOI, SSEOMS, T/S, and EMS.
• Setup Auto Execution system for all supported products.
• Responsibility for all production moves for new clients and made changes for existing clients.
• Monitored outstanding orders and Supported for Order Problems.
• Installed and configured Active Directory
• Track and resolve all 2nd and 3rd level support tickets in Remedy for Traders.
• Trouble Shooting for FIX application and Networking problems on 24/7 basis.

Confidential

Project Manager Network/Server Technical Writer

Responsibilities:

• Assessed documentation of the appropriate infrastructure environment provided by Confidential application support, server support, and network support managers.
• Worked with Enterprise Content Management, Document Management and Records Management.
• Collaborated tools such as SharePoint, Data Migration and Livelink Workflow.
• Worked with vendors on new pricing for upgrades.
• Ensured that Bank infrastructure Manager, Helpdesk, and Technical Staff had an understanding of their relative roles.
• Configured documentation within existing escalation and problem resolution QA trees; including additional resolution steps involving the transfer of calls to one or more of the infrastructure areas.
• Ensured that processes were streamlined and understood by all parties in the problem resolution tree.
• Clarified and build relationship between the Branch Automation Helpdesk and the Retail Technical Unit.
• Managed and coordinate Data Center relocation /migration plans.
• Hosted meetings to manage and coordinate Data Center relocation / migration requirements, specifications, and architecture.
• Identified and recommended monitoring tools to facilitate problem diagnosis and resolution.

Confidential, NJ

Project Manager

Responsibilities:

• Held responsibility for daily supervision of US Market Country IT. Engineering Lab Team (four technicians).
• Managed certification of new or upgraded applications in use by Field Sales Organization.
• Managed Markets Organization, Regional Business Centers and Distribution Centers.
• Provided direction, guidance and planning to team lead and Help desk analysts.
• Duties included definition of business requirements, creating/maintaining project plans, documentation, developing Project timelines/life cycle, technical specifications weekly reporting, on change management.
• Managed all requests for modification to existing Builds/Images.
• Coordinated with global and local teams on desktop configuration planning and technical integration planning.
• Worked with the business managers to agree on an implementation and support strategy for new products and its interaction with existing legacy systems.
• Held active role in Project Planning and Design oversight migrated from Exchange 5.5 to Exchange 2000 enterprise
• Developed and implemented the Engineering Lab process and procedures in compliance with Confidential ’s Global Standards & Operating Procedures and 21 CFR, Part 11 FDA Rules,
• Managed scheduling and staffing of all activities in the Engineering Lab
• Other lab activities included development of a front end Access 2000 Database to track Build/Image changes on a SQL Server.
• Hosted meetings to manage and coordinate Data Center relocation/migration execution.
• Created and maintained S Project, MS Excel and MS Visio diagrams, to track and support overall project direction.
• Interfaced with construction crews, and Data Center build teams
• Managed outside Data Center vendors
• Managed all requests for modification to existing Builds/Images,
• Provided quality review of test plan implementation procedures, test results, and validation.
• Coordinated changes with global and local teams on desktop configuration planning and technical integration planning,
• Worked with the business managers to agree on an implementation and support strategy for new products and its interaction with existing legacy systems,
• Reviewed cases and changes provided by business for Portal Website, created technical specification for developers.