SUMMARY:

• Accomplished IT professional with 19 years of experience across all technology disciplines
• Scope definition, performance metrics, resource management, risk mitigation and liaising with stakeholders
• Data center implementations and migrations of network infrastructure, servers and applications
• Expert in Scrum, Agile and Waterfall environments, serving as a leader, organizer, presenter, collaborator or facilitator
• Vast expertise in application development, troubleshooting/issue resolution and operational acceptance testing
• Deep experience in driving operational efficiency and cost reduction across all facets of IT
• Mastery of project management tools including Primavera, Microsoft Project, CA Clarity, SAP PPM and Planview
• High level of experience with SAP implementation, troubleshooting and optimization
• Project Manager for the relocation of the primary data center. With ConocoPhillips’ Houston Campus property lease terminating, there became a need to relocate the primary data center to an off - site, colocation managed by CyrusOne. Accountable for 26 resources and budget of $2.8m.
• Developed a detailed estimate of level of effort required and assembled a project plan for the deliverable objective
• Prepare destination data center (colocation) Author and publish data center move playbook Data center move event
• Move to new data center Move to cloud Decommission
• Executed final move on schedule, under budget and with zero interruption to the business

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Project Manager

Responsibilities:

• Authored project scope, built project plan and assembled internal and external project team structure
• Executed discovery and assessment of targeted infrastructure and applications platforms
• Designed, built and tested new gold operating system image
• Constructed and championed a plan to rationalize the Confidential application estate
• Wrote and drove end user engagement process including deployment logistics and test planning
• Scrum Master for SAP Product Lifecycle Management gap analysis and optimization initiative. Accountable for 8 resources and budget of $880k.
• Facilitated daily standup meetings and coached team in maintaining burndown chart
• Established retrospectives, conducted sprint planning sessions and removed obstacles affecting the team
• Drove collaboration sessions between the Scrum team and product owner
• Implemented methods to increase quality and reduce cost throughout each phase of the product lifecycle
• Fostered communication, proactively resolved conflicts within the team and, where needed, escalated appropriately
• Project Manager for the rationalization, refresh and implementation of 45 mission-critical business applications as part of a corporate-wide IT cost reduction and operational efficiency initiative. Accountable for 6 resources and budget of $695k.
• Owned the SDLC model including requirements gathering and analysis, design, implementation, testing, deployment and maintenance.
• Built an intricate project plan to coordinate discovery, rationalization, testing, release and sprint planning
• Built application dependency diagrams to easily communicate application to device relationships
• Worked directly with business unit liaisons to ensure end user requirements were understood and expectations met
• Wrote custom application test cases for service integrated testing and user acceptance testing
• Successfully delivered a cost reduction of 18% against year on year spend

Project Manager

Responsibilities:

• Conducted a thorough project assessment and published a detailed project plan on Microsoft Project Server
• Assembled a team with various backgrounds of IT expertise to ensure that no steps or issues were overlooked
• Constructed change management plans from both the operations and business perspectives
• Developed a toolkit for identifying, collecting, cataloging and processing personal archives (.pst files)
• Planned and executed sprints for all application implementations and upgrades
• Project successfully delivered a 13% annual cost reduction for the central IT budget

Project Manager

Responsibilities:

• Conducted end to end business requirements analysis to ensure end user needs would be successfully met
• Executed network readiness assessments and generated bandwidth reliability models to ensure quality and reliability
• Delivered seamless integration with Nationwide’s Genesys Call Center infrastructure
• Directed roll-out planning, as well as equipment configuration and testing
• Project completed ahead of schedule, under budget and with zero negative impact to the business

Project Manager

Responsibilities:

• Implemented hosted networks using multicast routing, QoS and Fortinet firewalls
• Successfully migrated critical production servers and applications with zero impact to business
• Successfully implemented Cisco Unified Communications Manager clusters supporting 52,000 handsets
• Delivered seamless integration with BP’s call center infrastructure
• Migrated over 500 application instances through the phases of discovery, disposition, testing and release
• Reduced costs by 17% through decommissioning 68 obsolete applications and associated servers
• Led triage team during migration weekends to drive resolution of all issues and guarantee successful outcomes
• Project Manager for SAP Customer Relationship Management (CRM) implementation. Accountable for 12 resources and budget of $1.1m.
• Tracked team progress against milestones and constantly improved team collaboration and productivity
• Drove departmental operations improvements in coordination with business liaisons
• Conducted case studies on CRM interaction center web client, CRM case management and sales force automation
• Successfully managed through the complexities of integration with existing SAP and non-SAP systems
• Facilitated sprint planning, daily stand-up meetings, story pointing sessions, release planning and retrospectives
• Assisted product owner with delivery of iteration reviews and release planning
• Identified and addressed cross-project dependencies and risks in partnership with program managers and stakeholders