SUMMARY:

• Certified Scrum Master and Agile Coach with notable success transforming organizations by implementing principles then practices, vertical and horizontal scaling, and performance - based data.
• Through systems thinking and Agile leadership, a relentless drive to help others, to understand their needs and serve the organization, developing high-performing teams which design products delivering user experiences that are intuitive and in alignment with user-centered design principles, anticipating business needs and demands.
• Takes initiative and finds business critical processes that need improvement and/or automation, developing strategic approaches, business cases and tactics, providing clarity, focus and direction.
• Recognized as an approachable leader who encourages discussion, innovation, and action. Leadership style is transformational, inclusive, adaptable, and resilient.
• Strives for excellence and brings passion, new ideas, and dedication.

EXPERT IN:

• Agile Values & Principles
• Professional Coaching
• Enterprise Change Mgmt
• Enterprise Content Mgmt
• Product
• Management
• Web Design Strategy | Operations Management | Information Management | Integration Management | Mentoring
• Portfolio Management | Project/Program Management | Product Delivery | Program Measurement | Success Metrics
• UX Design | User Research | Experience Management | Instructional Design | Performance Management

TECHNICAL SKILLS:

• Adobe Creative Cloud Suite of Products | Salesforce | Sitecore | OpenText | IBM FileNet | OnBase
• Microsoft Office Suite of Products| SharePoint 2010, 2013, 2016, Online / O365 | KnowledgeLake | Kofax
• SQL, VBA | Read/Edit: HTML, HTML5, CSS, Java, JavaScript, jQuery | VersionOne | JIRA | Axure RP Pro
• Scrum | Lean | Kanban | XP | Scrumban | Iterative | Waterfall |System Development Life Cycle (SDLC)
• SAFe | Prosci Enterprise CHANGE Management (ECM) | Organizational Change Management (OCM)
• Six Sigma | Systems Thinking | DevOps | Organizational Relationship Systems Coaching (ORSC)
• UX /UI | Usability Methods | Use Cases | Personas | Journey Maps | Wireframes | Prototypes

PROFESSIONAL EXPERIENCE:

Confidential, Edina, MN

Program Manager / Agile Coach

Responsibilities:

• Conceptualized business strategy vital to expediting growth, implementing enhanced visibility and advocating adoption of ECM Program as a Shared Service. Created training and workshop materials, delivering knowledge of ECM processes, standards, guidelines, and governance. Created overall roadmap with anticipation for change, vision and measurable success metrics.
• Led and managed team of program resources between 5 projects and 2 disparate locations. Fostered virtual collaboration with the right tools, Relationship Action Plan, and INSIGHTS discovery tool in partnership with Senior Manager.
• Advocated adoption of Scrum development methodology and practices. Helped everyone involved understand and embrace the Agile values, principles, and mindset. Acted as a coach, providing process leadership and helping the team develop their own high-performance, organization-specific Scrum approach. Created change management plans including communication plans, instructional design materials, and learning and development plans increasing knowledge, employee engagement, interest and buzz about Agile practices amongst DevOps and PMO, preparing them for formal organizational transition.
• Facilitated Product Owner training, discovery workshops for backlog and persona generation, and team training for agile approaches.
• Drove RFP process for 6 tools and 27 3rd-party vendors for SharePoint environment within 3-month timeframe.
• Managed content, functionality, and technical enhancements for Product Owner as new requests came in to ECM program. Next iteration was to develop intake process.
• Managed different product development frameworks, web content management systems, and relational databases (structured data).

Confidential, Minnetonka, MN

Senior Project Manager / Sr. Scrum Master

Responsibilities:

• Digitized and automated paper-based invoicing process, saving $25k annually.
• Due to transitional state of Agile throughout enterprise, some areas were Agile while some were still Waterfall. Therefore, adapted to methodology that area was practicing. If Agile or “almost” Agile, coached Agile mindset and Scrum methodology, events and practices. Attended daily stand-ups and managed/mitigated any issues, risks or impediments; facilitated planning sessions, refining sessions, sprint reviews, demos, and retros; handled impediments, resolved conflicts, motivated team, used influencing techniques, etc.
• Managed cross-functional development teams (programmers, database administrators, engineers, infrastructure architects, designers, etc.).
• Ideated Innovation Management application, implemented in Corporate IT and National Lending IT; won National Lending IT Innovation Award. Increased employee engagement in IT restructuring process to COE framework.
• Matured and operationalized project priority, work assignment and delivery approach within SharePoint COE, improving productivity and value. Advocated Kanban to visualize all work coming in and avoid same chaotic mess we had before with all the WIP.
• Earned Project Execution Excellence award for being a top-performing Project Manager.

Confidential, Minneapolis, MN

Senior User Experience Consultant

Responsibilities:

• Directed wireframe designs for Microsoft OEM (Original Equipment Manufacturer) project consolidating 8 ecosystems with SSO.
• Facilitated alignment to organization’s strategy to digitize Walmart’s current Statement of Ethics, designed user interface for Walmart’s Global Ethics website automating the processes to report a concern or file a violation.
• Collaborated with designers on creating high-fidelity eCommerce wireframes for Zep Craft Brewing Solutions, allowing view of how features and screens behaved during user interactions and to visualize marketing of brewing sanitation products while keeping a fun, edgy vibe to reflect brand strategy.
• Worked with 3M Product Owners on microsites for marketing products. Conceptualized, planned and executed wireframe designs: 3M Microsite with Form and 3M Microsite without Form.

Confidential

Senior Systems Analyst Consultant

Responsibilities:

• Worked cross-functionally to determine project scope/requirements; documented current/future state process flows and data flow diagrams; researched/selected vendors; developed/distributed RFIs, managed RFI process.
• Facilitated user research studies to ensure best combination of systemic insights into current and future needs assessment for RFP system and integrated ecommerce platform, invoicing system, and reservation API.
• Headed effort to design and cost software reengineering proposal, a $3.6M project to replace enterprise-wide RFP Management suite of products; worked with programmers, designers, developers, purchasing, and finance.

Confidential, St. Cloud, MN

Program Manager / Agile Transformation Lead

Responsibilities:

• Resource management and planning for 7 - 11 developers on each project. Conducted performance management reviews and maintained proactive Individual Performance Development/Action plans and roadmaps for personal growth.
• Partnered with Seth Earley from Earley & Associates, leading industry Information Architect. Together, conducted workshops teaching concepts like information architecture, metadata, and governance; collected requirements, use cases, user stories, conducted content audits, developed project methodology.
• Coached the business transformation team and helped them automate flow through the organization. Conducted UX design ideation sessions, whiteboarding user journey maps, sketching wireframes, prototyping iterative concept models, demonstrating to the client for immediate feedback.
• Developed design and content solutions that were strategic, engaging, and targeted toward intended audiences. Ensured visual, functional, and conceptual consistency across sites as well as repeatable processes to drive results.
• Employed gamification methods along with other effective, innovative strategies & Organizational Change Mgmt. (OCM) tactics, implementing campaigns and scheduling campaigns with future release dates to continually keep focus on and keep increasing employee engagement all throughout the transformational process & achieving/raising user adoption incrementally.

Confidential, Minneapolis, MN

Senior IT Business Consultant / Scrum Master

Responsibilities:

• Interactive features represented in wireframes, referenced in epics, prioritized in features matrix, captured in user stories. Scored based on technical difficulty, stakeholder priority, and persona weight of influence. User personas created to represent sampling of stakeholders in population. Documented lessons learned for retros.
• Recommended new user interface layout, interaction design features, and functionality, increasing traffic 27%.
• Developed training modules as dynamic panels to introduce users to new look and feel and new navigation model.
• Conceptualized “Idea Pond”, ecommerce product launching ground (“pad”).
• As Agile Coach, mentored team on the Kanban Methodology. Focused on matching the amount of work in progress (WIP) to the team's capacity. User stories added to Kanban board, when ready, next highest item from backlog was pulled into play (“pull system”). Product Owner could reprioritize work in backlog at any time to optimize cycle times. Visual metrics included control charts (cycle time for each issue as well as a rolling average for the team) and cumulative flow diagrams (number of issues in each state). Ensured the team was making time-conscious selection of which events to make part of process and remaining on task.

Confidential

User Experience (UX) Designer / Scrum Master

Responsibilities:

• Designed and developed wireframes on iterative basis with user stories from backlog for next client review (sprint). Wireframes included Confidential Dashboard with real-time statistics and case files such as Confidential Intake Form.
• Created wireframes for Confidential Text for Help Mobile App, providing at-risk youth option to have someone to call in an emergency for counseling, shelter, domestic violence, mental health services, and other crisis situations.
• Mentored team as Scrum Master. Ensured team followed Scrum process and rules, walked team through events - planning, daily scrum meetings, retrospectives, etc. Taught Product Owner to estimate total work remaining using burndown charts and helped the team remove impediments. Used planning poker estimating technique to determine how much time each user story would take.

Confidential

Information Architect (IA) / Scrum Master

Responsibilities:

• Authored Confidential Envisioning Document to capture project decisions during ideation phase including in-scope, out-of-scope, & open items; estimated costs, resources, and dependencies; and other items such as implementation plan, schedule, and roadmap. Updated team briefly at daily stand-ups of any new decisions, issues or open items. Maintained Stakeholder Management plan, communication plans, & training / development plans. Team used a “Scrumban” framework, pulling tasks from a Kanban board.
• Developed presentations to aid in users understanding of complex content during planning meetings, reviews and retros.
• Created Confidential County Style Guide to identify & use as support materials while mentoring/coaching others on branding guidelines during Intranet design and development. Is still relevant today as Confidential County’s Brand.
• Scrum Master and UX Lead. Mentored project team on Scrum practices, focusing on small iterations, starting with the sprint planning meeting (time-boxed to 4 hours). Taught Product Owner to present which stories to tackle during that sprint, how to work with team on ordering stories, adding to the backlog, and managing burndown charts. Teaching style included establishing a decision-making framework, problem-solving collaboratively, minimizing constraints, and ultimately creating self-organizing team.

Confidential, St. Michael, MN

Project Portfolio Manager / Senior Business Process Analyst

Responsibilities:

• IT followed SDLC Waterfall model. I advocated for advancing to the SDLC Iterative model as a stepping stone toward adopting Scrum.
• Proposed self-funding incentive plan for warehouse to increase performance, productivity, and gross margins that benefited company and associates. Leveraging this, productivity increased by 20% and overtime decreased by 75%.
• Developed, implemented, and managed Project Portfolio Management discipline and associated processes, introducing formal structure where none previously existed. Trained project managers on project management practices. Impact of PPM program resulted in Logistics business unit alignment with organizational strategy & goals, reduced financial risk & raised project management profile of 3PL.
• In first year of inception, surpassed ROA goal of $800K w/ ROA exceeding $1.5M due to increased education & learning, accountability, efficiency, organization, & alignment. Prepared instructional design materials to be repeatable and scalable.
• Built interactive P&L to negotiate cold storage customer rates and worked with management to create plans to be used when collaborating new contract with 3PL’s largest client, increasing operating profit by 70%.

Confidential, Edina, MN

Senior Business Process Analyst

Responsibilities:

• Reduced call volume for Talent Management Enrollment process by 23% and decreased volume of Mutual Separations by 6%, resulting in potential savings in legal costs of up to $2.3M per year.
• Redesigned current management reporting system for tracking Human Resource metrics, increasing productivity by 15% by improving appropriate capabilities requested by different businesses by priority - access and search / findability.
• Performed data analysis using business intelligence tools to provide streamlined key performance metrics reporting (scorecards and dashboards) to HR Partners and Executives. Improved decision-making effectiveness by providing improved reporting format making business-critical data, such as Workforce Planning, more accessible.
• Provided relevant, effective information to HR Partners to support delivery of talent management and performance management solutions including input, ideas, & recommendations plus data, analytics, visuals, and presentation materials.
• Used Kanban framework, a lean agile development methodology. Reduced items in backlog by observing patterns, leading to better prioritization of work, refinement of value stream, & reduction of waste. Reduced work in process, saving time wasted on task switching.