PROFESSIONAL SUMMARY:

IT Executive with large experience managing teams in Operations and Consulting. Geographically dispersed team management and multi country deployments for top companies. SLA management, compliance and change control management specialist. Focus in Virtualization/Private and Hybrid Cloud (VMWare, Citrix and Microsoft) and Server Based computing (Citrix and Microsoft) technologies. IT Infrastructure Architecture and Engineering expert. Extensive hands on background in network and server engineering.

AREA OF EXPERTISE:

• IT Infrastructure architecture and engineering
• Vendor and contract management
• Technology roadmap setup
• IT services delivery and consulting
• IT Management and Process Reengineering
• Team Development, Mentoring and Training
• Cloud environments - Private, Public and Hybrid
• Technology Knowledge Management
• SLA Management and compliance
• Change Control Management
• IT Governance and Compliance
• Application Virtualization and Integration

EMPLOYMENT HISTORY:

Confidential, Miami, FL

Senior Manager

Responsibilities:

• Responsible for the company’s technology roadmap for core systems and back office applications
• Managed operations and engineering teams, for Intel Server and Desktop.
• Managed vendor and IT contracts.
• Architected and implemented strategies for integrating newly acquired companies, deciding on resources needed and timeline.
• Responsible for increasing the server virtualization rate to 85%, reducing the time to market of projects, improving use of resources
• Mentored the team, educating in new technologies and processes.
• Managed Infrastructure of servers (Citrix XenApp, VMWare, MS Exchange, Hyper-V, SQL, Mobile Management).
• Responsible for the (Netapp) operations
• Implemented monitoring and self-healing solutions, improving the uptime rates for the critical environments.
• Implemented and Managed cloud infrastructure - IaaS and SaaS (Private - vCloud/vRealize, Public - AWS, Azure)

Confidential, Bethpage, NY

Senior IT Project Specialist

Responsibilities:

• Helped with HP blade infrastructure implementation, to support virtualization environment.
• Engineered projects like Active Directory optimization, DNS restructuring, …
• Deployed new IT infrastructure projects (Citrix Metaframe/Presentation Server/XenApp/XenDesktop/XenServer) for a wide range of business units, helping to achieve improved profitability and bring new revenue opportunities.
• Worked closely with business units’ officers to understand business needs and architect the necessary solutions.
• Managed day-to-day operational aspects of projects.

Confidential

Senior IT Manager

Responsibilities:

• Head of the datacenter customer services team (Architecture, 2nd level and 3rd level support, project implementation), setting the standards, managing and reviewing possible vendors for network, Confidential and x86 hardware, Storage (SAN/NAS), backup, antivirus, database, monitoring and support electronic systems.
• Oversaw and supervised a group of 32 professionals in the roles of Architects, Engineers, NOC operators and Project Managers.
• Accountable for all activities, including setting standards and policies, crisis management, also being responsible for hiring, firing, evaluating and scheduling training of staff.
• Managed the activities, as head of a managed services datacenter 24X7 operations, with over 1400 servers.
• Reduced real estate datacenter footprint, by setting Virtualization, based on Vmware VI3 as standard, based on blade servers, enabling extra space for new projects. Granted an eco-friendly status for the operations, by reducing electricity and HVAC utilization, saving 3% at the first month of implementation and projected savings of 15% over the first year.
• Successfully implemented a new national support center, where all specialized support and delivery was handled by senior staff. The NSC center was accountable for an increased MTBF and also to bring all regional datacenters in the accorded SLA for the TTR metric, just 3 months after its implementation. The move represented 25% savings with overtime pay and a projected 30% of savings in staff over the course of 3 years.

Confidential

Director of IT

Responsibilities:

• Built operation from ground up, including sales and technical departments.
• Brought company from two partners all way through 20 employees at the end of second year.
• Generated $300k in revenue first 3 months of operation, $2.5M at the end of first full year and when sold the company back to Confidential, the projected revenue was approximately $3.1M/year.
• Architected and reviewed security on large complex environments, for the financial and telecom industries.
• Architected and directed virtualization, business continuity, disaster recovery and server consolidation projects based in Microsoft Active Directory, Microsoft messaging systems (Exchange), Linux, VMWare, Citrix, Cisco and EMC technologies.
• Trained, hired and terminated staff, selected engineers and/or vendors for different engagements.
• Tracked projects’ progress.

Confidential

Senior Project Manager

Responsibilities:

• Managed and implemented virtualization, business continuity, disaster recovery and server consolidation projects based in Microsoft Active Directory, Microsoft messaging systems (Exchange), Linux, VMWare, Citrix, Cisco and EMC technologies.

Confidential

Network Development Engineer

Responsibilities:

• Engineered for projects like Active Directory migration, File server consolidation and others involving Microsoft, Citrix and Virtualization technologies, …
• Negotiated with current vendors and new vendors, panels, POCs and presentations on new technologies.
• Researched the best solution, integrating new technologies with the existing ones, to improve efficiency.
• Deployed new IT infrastructure projects for a wide range of business units.

Confidential

10/99-05/00 - Systems Engineer

Responsibilities:

• Deployed projects based in Microsoft Active Directory, Microsoft messaging systems (Exchange and Citrix technologies

Confidential

Director of Technology

Responsibilities:

• Directed the operations for the 8 company offices throughout the Latin America, with over 250 employees under my direction.
• Personally conquered 3 new accounts for the company bringing an increase to the revenue of about 20%.
• Expanded the operations from 3 remote offices to 7 throughout Latin America as a result of the new accounts.
• Supported pre-sales, post-sales and customer relationship activities.