SUMMARY:

• This is my story and what I have learned from being IT Program Manager.
• If you prefer standard resume template I would be more than happy to send it to you.It is interesting how I’m still learning my job year after all these years.
• Being a manager is like being a coach for a soccer team.
• I like using this examples to explain to my team what my role is.
• I select which players are going to play, I make sure they are motivated and have enough opportunities to grow their skills, I make sure they understand what are the expectations for their position and I try to put in place strategy and tactics that will allow them to play together in order to win.
• I need to listen to them and analyze their performances in order to shape slightly differently the team to have even more successes.
• Ultimately, like most soccer coach, I’m an experienced soccer player but I don’t need to be the best of the team.
• My job is to understand the overall bigger picture and let them play their role. It is really different perspective than “being the boss”.

PROFESSIONAL EXPERIENCE:

Confidential

Senior IT Program Manager

Responsibilities:

• Benchmarked projects against industry best practices to develop effective organizational structure, key performance indicators (KPIs), IT topology design, business cases, cost reductions, and delivery processes.
• Evaluate and select personnel, software, hardware, and service vendors to maximize Confidential .
• Handle contract negotiation and vendor management for all District group partner relationships under Office of the Chief Technology Officer.
• Reported directly to CTO and Mayor.
• Consolidated all Office of Chief Technology - regulated agencies to centralize management of 28,000+ users from diverse, non-supported platforms and technologies to a unified cloud-based solution ($1.7M budget).
• Managed plans to migrate 1600 users/four-day cycle, including key milestones, resource allocation, and constraints.
• Reduced on-premises datacenter footprint by 10% and lowered cost by ~25%.
• Implemented a centralized, managed software asset solution for license compliance and entitlement across entire district infrastructure.
• Consolidated SQL farm into dedicated VMware host to take full advantage of datacenter licensing benefit and convert from processor to core licensing model saving $1.1M.
• City-wide initiative to enroll every mobile device into centrally managed multi-tenant secure platform saving District over $540K annually.
• Worked directly with each agency CIO to customize their portal to fit business needs and regulatory compliance.
• Delivered statistical data and reports on project progress.
• Implemented and managed implementing a system for electronically stored information (ESI) to be used in response to litigation, internal investigations, or FOIA request.
• Implemented officer body-cam footage delivery using Google+ and private YouTube saving $3M+ annually in contract disputes and litigation.

Confidential

Lead Messaging Architect, McLean, VA

Responsibilities:

• Designed an Exchange 2003 migration that included replication topology impacting 13K employees in 6 countries; emphases was on architectural design and Active Directory Infrastructure.
• Implemented IT Technology Audits in compliance with Sarbanes-Oxley (SOX) standards (and Confidential audits) including Title III ( Corporate Responsibility for Financial Reports) and Title IV (Enhanced Financial Disclosures).
• Facilitated meetings with department heads to address cross-departmental issues.

Confidential

Enterprise Messaging Engineer, Application Architect, Vienna, VA

Responsibilities:

• Led analysis, design, and development of a global Active Directory and messaging solution for 4,500 US and 18,000 international users.
• Directed cross-functional, globally-dispersed organization to establish IT standards across 15 business units.
• Established Business Continuity Plan, corporate-wide Change Management process, and other fundamental operational procedures.
• Developed financial model for scaling operations, staff, and infrastructure to support company growth.
• Authored and implemented Business Continuity and Disaster Recovery Plans.
• Integrated two previously incompatible message systems,
• Worked closely with stake holders to identify requirements and strategize fiscally sound options.
• Developed long-term security strategies, such as information backup and retrieval using third-party software and server-side scripting.
• Defined scope and prioritized critical path requirements for new processes, configurations, interface designs, and test plans for advanced planning software (APS) implementations.

Confidential

Microsoft Exchange Engineer, Reston, VA

Responsibilities:

• Managed as Lead Engineer the installation and administration for the second largest MS Exchange implementation in the world with the Social Security Administration (SSA).
• Implemented the architecture of SSA Exchange servers and services, network security, disaster recover, and performance analysis.
• Achieved uninterrupted migration from MS Mail to Exchange with zero data loss.