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Lead Designer/scrum Master Resume

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SUMMARY:

  • Senior Designer with 10+ year of experience and expertise in designing, developing and providing technical solution for client application and complex integrations.
  • Certified Scrum Master 2 years of hand on experience in Product development using Agile/Scrum Methodology.
  • ITIL v3 certified professional with proficient understanding in IT Service Management using Confidential Remedy and ServiceNow.
  • Hands on experience in Confidential Remedy s Modules like Service Desk, Incident Management, Change Management and Service Level Agreement applications, Confidential Orchestrator, SSO, Confidential CMDB
  • Trained on key IT service assurance and management skills like Confidential Event Manager 7.x Administering, Confidential Orchestrator HP PPM (Project and Profile Management), VMWare Vsphere 4 Install, Configure and Manager, Service Now Foundation Course
  • Passionate worker with Effective Team Building, Coordination, Decision Making Skills with distinction in written and verbal communication skill.
  • Functional Skill includes Requirement Gathering, Scoping and Estimation, System Integration, High/Low Level Solution Designing, Quality and Testing, Technical Guidance and Documentation
  • Looking for IT Service Management ( Confidential Remedy/ServiceNow) Consultant/Designer/Lear Role and available for immediate positioning.

KEY SKILLS:

Core Skill: Confidential Remedy ITSM Application Administration, Development, Integration

Other Application/Packages: ServiceNow,EMC2 SMARTS, Service Now, VMWare, HP PPM, Confidential Event Manager, Confidential Orchestrator / Zen work Orchestrator

Development methodologies, related tools and technologies: Agile, SCRUM, JIRA, UML

Industries: Retail, Application Services, Telecommunication

Technology Services: Change Management, Incident Management (Help Desk), Service Level Management, Asset Management, Data Management Tool, Atrium CMDB, Customer Support, Service Assurance, Engineering Excellence

Operating Systems: Windows

Databases, related tools and technology: Microsoft SQL Database, My SQL, Oracle

CAREER HISTORY:

Confidential

Lead Designer/Scrum master

Responsibilities:

  • Providing qualifying Design for the complex integration of Confidential ITSM with EMC2 SMARTS
  • Lead, Design and built application association which maximized Confidential Service desk’s efficiency in handling network incidents
  • Proactively provided solution design for handling geographical deployment strategy which aimed to improve Confidential user experience worldwide.
  • Was Scrum master to coordinate development teams, product owners and stakeholder’s representatives on day to day basis.

Confidential

Lead Designer

Responsibilities:

  • Lead designer to integrate ticketing system (ITSM) with their monitoring system (EMC2 SMARTS).
  • Also, provided solutioning approach for how we can automate Configuration management in puppet/Chef using similar architect.

Confidential

Tech Lead/Solution Architect

Responsibilities:

  • Under this project, have provided solutioning and successful implementation of complex integration of ticketing system with monitoring system
  • Implemented Zero touch ticketing system for false alarms from the monitoring system by demonstrating ability to think strategically to overcome impedances.
  • Involved in VDC migration of ticketing system and provided key contribution towards solving technical challenges during the process.
  • Also, contributed towards Requirement gathering, preparing Requirement Analysis documentation and Preparing the High - Level Design Document for the project

Confidential

Senior Developer

Responsibilities:

  • Was responsible for Installing ITSM Application and Confidential Event Management 7.2 and to maintain Novell demo which is a complex set up with Xen Virtualization and Zen Work Orchestrator.

Confidential

Developer

Responsibilities:

  • Single headedly implemented Single Sign on using the open source Java Code using remedy plugin.

Confidential

Developer

Responsibilities:

  • Prepared functional requirements, deliver detailed technical designs, developed AR system code, execute test cycles, and deploy the development work.

Confidential

Developer

Responsibilities:

  • Played main developer role for building secured integration for two ticketing system through DSO and Web Services

Confidential

Developer

Responsibilities:

  • Implemented configuration of Service Level Agreement, web service creation, data import and provided technical support.
  • Responsible for Customization of Remedy application for client AON where we migrated data form Vantive application to Remedy application.
  • Involved in troubleshooting the Remedy based customized application.
  • Writing FRS (Functional Requirement Specifications) and NFRS (Non-Functional Requirement Specifications).

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