Lead Designer/scrum Master Resume
SUMMARY:
- Senior Designer with 10+ year of experience and expertise in designing, developing and providing technical solution for client application and complex integrations.
- Certified Scrum Master 2 years of hand on experience in Product development using Agile/Scrum Methodology.
- ITIL v3 certified professional with proficient understanding in IT Service Management using Confidential Remedy and ServiceNow.
- Hands on experience in Confidential Remedy s Modules like Service Desk, Incident Management, Change Management and Service Level Agreement applications, Confidential Orchestrator, SSO, Confidential CMDB
- Trained on key IT service assurance and management skills like Confidential Event Manager 7.x Administering, Confidential Orchestrator HP PPM (Project and Profile Management), VMWare Vsphere 4 Install, Configure and Manager, Service Now Foundation Course
- Passionate worker with Effective Team Building, Coordination, Decision Making Skills with distinction in written and verbal communication skill.
- Functional Skill includes Requirement Gathering, Scoping and Estimation, System Integration, High/Low Level Solution Designing, Quality and Testing, Technical Guidance and Documentation
- Looking for IT Service Management ( Confidential Remedy/ServiceNow) Consultant/Designer/Lear Role and available for immediate positioning.
KEY SKILLS:
Core Skill: Confidential Remedy ITSM Application Administration, Development, Integration
Other Application/Packages: ServiceNow,EMC2 SMARTS, Service Now, VMWare, HP PPM, Confidential Event Manager, Confidential Orchestrator / Zen work Orchestrator
Development methodologies, related tools and technologies: Agile, SCRUM, JIRA, UML
Industries: Retail, Application Services, Telecommunication
Technology Services: Change Management, Incident Management (Help Desk), Service Level Management, Asset Management, Data Management Tool, Atrium CMDB, Customer Support, Service Assurance, Engineering Excellence
Operating Systems: Windows
Databases, related tools and technology: Microsoft SQL Database, My SQL, Oracle
CAREER HISTORY:
Confidential
Lead Designer/Scrum master
Responsibilities:
- Providing qualifying Design for the complex integration of Confidential ITSM with EMC2 SMARTS
- Lead, Design and built application association which maximized Confidential Service desk’s efficiency in handling network incidents
- Proactively provided solution design for handling geographical deployment strategy which aimed to improve Confidential user experience worldwide.
- Was Scrum master to coordinate development teams, product owners and stakeholder’s representatives on day to day basis.
Confidential
Lead Designer
Responsibilities:
- Lead designer to integrate ticketing system (ITSM) with their monitoring system (EMC2 SMARTS).
- Also, provided solutioning approach for how we can automate Configuration management in puppet/Chef using similar architect.
Confidential
Tech Lead/Solution Architect
Responsibilities:
- Under this project, have provided solutioning and successful implementation of complex integration of ticketing system with monitoring system
- Implemented Zero touch ticketing system for false alarms from the monitoring system by demonstrating ability to think strategically to overcome impedances.
- Involved in VDC migration of ticketing system and provided key contribution towards solving technical challenges during the process.
- Also, contributed towards Requirement gathering, preparing Requirement Analysis documentation and Preparing the High - Level Design Document for the project
Confidential
Senior Developer
Responsibilities:
- Was responsible for Installing ITSM Application and Confidential Event Management 7.2 and to maintain Novell demo which is a complex set up with Xen Virtualization and Zen Work Orchestrator.
Confidential
Developer
Responsibilities:
- Single headedly implemented Single Sign on using the open source Java Code using remedy plugin.
Confidential
Developer
Responsibilities:
- Prepared functional requirements, deliver detailed technical designs, developed AR system code, execute test cycles, and deploy the development work.
Confidential
Developer
Responsibilities:
- Played main developer role for building secured integration for two ticketing system through DSO and Web Services
Confidential
Developer
Responsibilities:
- Implemented configuration of Service Level Agreement, web service creation, data import and provided technical support.
- Responsible for Customization of Remedy application for client AON where we migrated data form Vantive application to Remedy application.
- Involved in troubleshooting the Remedy based customized application.
- Writing FRS (Functional Requirement Specifications) and NFRS (Non-Functional Requirement Specifications).