SUMMARY:

• Innovative problem solver and industry savvy IT Project Management professional with over 15 years of experience in Business Analysis, Project Management, cyber security and full software development lifecycle including requirements gathering, design, coding, testing, debugging, and maintenance.
• Expert in advanced development methodologies, tools and processes contributing to the design and rollout of cutting - edge software applications.
• Skilled in web, mobile, cloud and traditional application development processes, known for excellent troubleshooting skills and able to analyze code and engineer well-researched, cost-effective and responsive solutions.
• Dedicated to continuously discovering, evaluating, implementing new technologies to maximize development efficiency.
• Possess confidence, enthusiasm, excellent communication and time management skills.
• Adept at surpassing business goals by ensuring optimal utilization of teams, processes and technology.

CORE COMPETENCIES:

• Project Management Process Improvement Cyber security/ Audit response.
• Business & Functional Analysis IT Governance and reporting Costing & Budgeting
• Software Development Management Database Design Systems Engineering
• Enterprise wide Implementations System Integrations Requirements Analysis
• IT Service Management and ITIL Testing/QA/Rollout/Support Cross - Functional Supervision
• Team Building & Mentoring Vendor Management Business & IT Planning
• Client Relations & Presentations Building functionality Team Leadership
• Customer Satisfaction Resource Management Agile Methodologies

PROFESSIONAL SKILLS:

• Experience in software release, documentation and end-user support.
• Excellent analytical, diagnostic and problem solving skills.
• A good communicator who is able to explain complex technical concepts, both verbally and in writing
• Self-motivated, proactive, and has the ability to thrive in a fast-paced, mission-critical operations environment.
• Excellent team player with strong organizational and collaboration skills
• Ability to work under pressure, prioritize schedules and manage workloads
• Development of web based applications, including cross browser testing and accessibility

TECHNICAL SKILLS:

SDLC Methodologies: Agile, Scrum, Lean, RUP, Waterfall, Iterative

Tools: Microsoft Office Suite MS Project, Word, Excel, Adobe Acrobat, Visio, WebEx, Oracle Developer SQL, MS Outlook, Oracle Primavera PPM, Clarity PPM, Lotus Notes, SharePoint, JIRA, Jive and Workfront.

App/Webservers: Siebel CRM, Salesforce SFDC, Sugar CRM, Batch Book, Remedy BMC, Peregrine, Drupal, WordPress, Wiki, MediaWiki

Operating Systems: Linux, Unix, Windows 10, Mac iOS, Apple iOS, Android, Cisco

Certifications: ITIL Foundations, NYU Organizational Development Certificate. Toastmaster Effective Communicator

PROFESSIONAL EXPERIENCE:

Confidential, New York, NYC

Project Manager

Responsibilities:

• Managed the design, development and implementation of complex IT project for Confidential websites and mobile
• Applied industry best practices through extensive system engineering management and software engineering management experience with real-world implementation of Software Engineering standards
• Collaborated with stakeholders, media agencies, advertising, brand, and developers in launching mobile apps and websites in conjunction with Events and Marketing Campaigns.
• Controlled, monitored and managed project deliverables and project deployment on time, with quality, within budget, and as per specification
• Coordinated requirements review, allocation, design, implementation, fielding, testing and maintenance.
• Manage various Systems Development Life Cycles (SDLCs) including Agile methodology
• Managed vendor and agency Statement of Work documents, project plans and budget financials.
• Designed and maintained SharePoint sites for project documents and client requirements.

TOOLS: USED: Workfront project management, ecommerce, Salesforce, .net

Confidential, Parsippany, NJ

Technical Lead

Responsibilities:

• Managed project team; demonstrated the ability to coach, mentor and positively influence others and provide timely feedback to individuals and resource managers.
• Provided engineering support and technical assistance for all departments involved in the development process
• Implemented 2000+ End Users to new network access security system.
• Collaborated with Cyber security office to enhance security within firewall and cisco engineering teams with no operational disruption.
• Achieved 50% faster processing of requests for network services. Designed and maintained security rules, e-forms, standard operating procedures and documentation.

Tools: Used: Sharepoint, Excel, Oracle SQL, Radius, Clarity, JIRA, MS Project, Cisco, Mediawiki, Jive, Webex. Maintenance of approval processes, SOPs, user stories and user and technical documentation.

Confidential, New York, NY

Project Manager

Responsibilities:

• Implemented 4000+ End Users to new CRM and Eforms application.
• Designed and maintained eforms, standard operating procedures and documentation
• Achieved 50% faster processing of requests for IT services.

Tools: Used: Excel, Siebel CRM, Wiki, Lotus Notes Domino

Confidential, Montvale, NJ

Project Manager

Responsibilities:

• Managed incidents with multiple stakeholders while maintaining detailed incident management log on issues affecting Medicare Adjustments and Medicare Point of Sale issues.
• Designed and implemented Standard Operating Procedures for Medicare Adjustment Operations unit. Introduce automation and process improvement to current procedures
• Documented User Stories and use cases for in corporation in Scrum project backlog on behalf of Product Manager. Conducted stakeholder meetings and maintain minutes and plans
• Designed and maintained Excel spreadsheets with project and incident details including updating SharePoint.
• Managed Developer Statement of Work documents and budget financials.
• Designed and maintained SharePoint sites project documents and client requirements.

Tools: Used: Microsoft Excel,R-SAM, SharePoint, Siebel CRM, SQL Server, BMC Remedy and MS Access

Confidential, East Hanover, NJ

Digital Project Manager

Responsibilities:

• Successfully managed the entire 5 projects in 5 months for Confidential websites and mobile, covering project management, business analysis and project coordination.
• Involved in quality assurance phase planning, coordination an implementation of QA strategy for overall project.
• Built, utilized and motivated teams to resolve complex technical problems and improve processes.
• Managed the design, development, integration, testing and implementation of products.
• Interacted with other multiple professionals including stakeholders, media agencies, advertising, brand, and developers to launch mobile apps and websites in conjunction with Marketing Campaigns..

Tools: Used: Salesforce, .net, Java, Oracle Content Management, Android, iOs, Ipad

Confidential, Franklin Lakes, NJ

Project Coordinator/Install Manager

Responsibilities:

• Directed the on-boarding project for client implementation of Medicare products;
• Completed Center for Medicare Services certification.
• Conducted client and stakeholder meetings to manage multiple projects.
• Designed SharePoint sites for maintenance of project plans and requirements.

Confidential, Clifton, NJ

Digital Project Manager

Responsibilities:

• Managed the development lifecycle of client websites and Cloud-based product implementations.
• Provided technical direction to development team and work in conjunction with product management

Confidential, New York, NY

Project Manager/Process Improvement Specialist

Responsibilities:

• Improved and automated program management Corporate Governance and Standards.
• Participated in technology evaluations including security evaluation for remote access and contingency exercises.
• Utiized Rational Unified Process gathered and documented all requirements for improved governance workflow.
• Trained users in optimum use of Oracle Primavera product for project delivery metrics.
• Developed and delivered senior management presentations using Microsoft Power Point, Visio and PPM software. Delivered proof of concept using Salesforce.com platform.
• Facilitated product demonstration, requirements and strategy meetings for the process implementation.
• Delivered all initial written documentation needed for the project including use cases, business charter, functional specifications, data definitions, process workflow diagrams, test plans and software prototype.

Confidential, New York, NY

Digital Project Manager

Responsibilities:

• Provided analysis and documentation for Global initiatives including Global Trading and Canadian Retail and Clearing initiatives.
• Partnered with security staff, documented user ID changes to allow single sign-on from Canada to Confidential proprietary systems including off-shore facilities and vendor systems including Broadridge systems.
• Developed and implemented cost saving initiatives totaling $3,000,000 annually for Brokerage Statements.
• Worked in global communication, matrix organization environment.

Confidential, New York, NY

Digital and Infrastructure Project Manager

Responsibilities:

• Provided senior level technical and business support for Confidential websites. .net, .asp, SQL based websites, Confidential 's trading systems and the award-winning network that supports the entire financial industry.
• Maintained ITIL process documentation, managed knowledge database including Standard Operating Procedures for Service Management Staff.
• Designed controls, procedures and business processes for increased productivity and lower risk and cost.
• Planning and budgeting for new data center initiatives including Linux, Oracle and Apache server installation. Instrumental in delivering improved ITIL Service Management.
• Designed controls, procedures and business processes for increased productivity and lower risk and cost

Tools: Used:Identity Management, VPN and Internet Certificates, Firewall, TCP-IP, ITIL Change Management