SUMMARY:

• Seeking a position with opportunity to grow as an Assistant Property Manager.
• Utilizing the perfect combination of experience and skill sets to professionally provide first class support and management to my manager and team and to advance my career to the next level.
• An equipped professional with 10 years of financial and administrative experience including versatile office management, project management, people management, accounting and administrative/executive support.
• Very detail oriented with excellent skills in both written and verbal communication, coaching/training and organization.
• Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations.
• Able to juggle multiple priorities and meet tight deadlines without compromising quality.

OFFICE SKILLS:

• Accounting/Finance
• Executive Support
• Process improvement
• Data Entry
• Purchasing/Inventory
• Spreadsheets/Reporting
• Reconciliations/Audits
• Meeting Prep/Speaking
• Facilities Management
• Event Planning/Project Management
• Full Cycle A/P & A/R
• Records Management
• Customer Service
• Accounts Receivable/Disputes
• Accounts Payable

COMPUTER SKILLS:

• Office 365
• MS Word
• MS Excel
• MS PowerPoint
• Wells Fargo CEO Portal
• MSP/YARDI/VIP
• Gmail/Google Calendar
• MS Outlook
• MS One Drive
• MS One Note
• ADP
• Skype/Lync conferencing
• Snagit
• Rent Roll
• QuickBooks
• Oracle
• SharePoint
• Visio
• Concur Travel/Expenses
• Google Earth Pro
• Google Drive

PROFESSIONAL EXPERIENCE:

Confidential

Executive Assistant/Project Manager

Responsibilities:

• Hired to provide executive support to the International and National Presidents of Sales, the SVP of Strategic Marketing and Alliances and a CRO to be hired in October. Due to a reorganization on the sales side, the International President position terminated in June, the Presidents at the end of September and the CRO at the end of October.
• Provided calendar/time management, travel planning, expense reporting, event and meeting planning and executive communication support to my executives.
• Responsible for project management and event planning for quarterly board meetings and 5 large annual sales and industry conferences.

Confidential

Office Manager/Executive Assistant

Responsibilities:

• Provided exceptional time management and travel planning, meeting, administrative, financial, and project support services to the SVP of Specialty Products/Marketing, (remote executive based in GA) the SVP of Transportation and Logistics, (based in Denver traveling 2 weeks of the month) as well as providing administrative support and contract management services for the National DEF Sales team,(10) the marketing team, (3) and a local office staff consisting of 4 departments made up of 50 people.
• Facilitated primary duties which include: Heavy calendar management, time management and planning, meeting and materials coordination, action item tracking, report tracking, travel booking/arrangements, event planning and expense reporting/purchasing for my two executives, marketing, and the Denver office. Additionally, maintained/provided weekly and monthly reports including a company - wide contact list, Google mapping-pricing report, company newsletter reports, event reports, budget reports, office management reports, and status reports to my two executives.
• Supervisory responsibilities including attendance tracking, time off requests, ADP timecard/payroll approvals and expense report approval and management for 13 direct reports.
• Created emergency evacuation procedures/plans, including securing a vendor to install and maintain fire extinguishers, received emergency training, coordinated with the Wells Faro building for testing and implementation, dispensed and maintained safety database, program, and testing for our company.
• Spearheaded the planning for our National D1Expo at the Marriott for 300 attendees which included: Task management for registration, marketing, and sponsorship/fundraising. Created design ideas, handled vendor management, onsite coordination, and designed the event /AV order. I prepared/maintained the budget and was the liaison/coordinator for our team. Provided Agendas, meeting materials, weekly reports/updates, tracked assigned tasks, and monitored our timeline. Coordinated all details and prepared an online notebook to be used onsite for management and assignment to Denver office members the day of the event.
• Liaised as head of our local office charity committee for Denver Children’s Home- Created and implemented a plan to host bi-monthly events with the children as well as tracked and managed all funds, and prepared newsletter articles and financial reporting for each event. Additionally, assisted my executives with MDA projects, and other corporate level event planning.
• Supported my executives and team managing company- wide contact lists, spreadsheets and Google maps for pricing projects, marketing projects managing partner location, contact and product lists to keep our website updated. Tracked action items, weekly status reports, and contract management for both their teams.
• Designed, created, implemented and maintained the Denver office administration share point site for our office including implementation and training of departmental attendance calendars.
• Created, implemented and trained our office on our New Hire/Setup and procedures.
• Trained Sales team and the office staff on One Drive and how to use it for reporting and meeting management as well as on Concur for mobile reporting, automated receipt attachment, connecting Uber and other mobile applications and provided coaching on correct expensing procedures. Tracked 13 direct reports transactions and submittals to be proactive and timely as a team.
• Handled light desktop hardware technician issues as well as new employee setup. Used IT admin rights/permissions to setup users on a computer, install and setup their email, phones, and map them to the network drives they needed during a downtime or while a needed repair was made to their system.
• Was office manager, facilities administrator, handled all purchasing, equipment management, maintenance issues, inventory management and event/meal planning for an office of 50. Cut office supply expenses by 51% the past year.

Confidential

Client Dispute Resolution Analyst

Responsibilities:

• Responsible for the review, research, and appeal of Wells Fargo/Wachovia Mortgage Property Preservation Services billing and disputes. Utilized working knowledge of multiple client/investor guidelines and requirements.
• Handled appealing back to client for payment, utilizing knowledge of frequently changing government loan guidelines, review of loan status and legal status of property including bankruptcy, foreclosure, and probate as well as loan modification.
• Processed detailed rebuttals including attaching approvals/government forms, reviewing work order photos, quality controlling /account entries and making changes and necessary adjustments in Fieldscape and Citrix for both vendor invoices and payment as well as customer billing. Achieved a 99.8% resolved dispute rate with only .02 return on my submitted client bills/disputes.
• Handled invoice disputes, liability analysis, and over 5k Report for mortgage clients.
• Facilitated multifaceted administrative tasks simultaneously and accurately
• Provided error trending, proactively creating solutions/procedures to prevent disputes.
• Improved efficiency in the department by creating and implementing a billing process that increased our production from 4 disputes an hour per analyst, to 20 per hour per analyst. Consistently meets deadlines and sets high production standards for the department.
• Provided one on one training, shadowing and departmental presentations teaching loan review in MSP banking systems and detailed process for dispute preparation and research.
• Was tasked with preparing, presenting and tracking agenda items including weekly error trends, billing discrepancies, guideline changes, legal issues related to foreclosures/HOA’s, and tracking of unresolved dispute amounts and reasons to report to our team at weekly meetings for resolution and collaboration for the upcoming weekly changes and issues.

Confidential

FTV Processer

Responsibilities:

• Originally hired as a temporary contract employee, I was recognized immediately for my efficiency, accuracy, and ability to make swift sound business decisions and high production rate. Quickly became a trusted team member known for “can-do” attitude, flexibility and high-quality work, setting high production standards and receiving awards for top production in the department. Assigned the duty/title of SME (Subject matter expert) and made the head trainer for new team members as well as coach for those who were struggling to meet standards.
• Handled multifaceted loan processing and vacant property reports for two large clients.
• Increased production in our department by 50% by creating a process that allowed myself and all our team to accurately review 80-100 loans a day, 10+ an hour. (Standard was 4-5 an hour) .
• Handled duties which included review of delinquent loans/properties that were now vacant or unsecured and making decisions on whether to secure and order work based on business rules, legal issues, realtor involvement and maintenance necessary to preserve our clients’ property assets. Successfully secured, ordered work and preserved every property I was assigned, without ever incurring damage to the asset.
• Provided required ongoing communication with realtors, contractors, suppliers, and attorneys as well as daily review of loans in loss mitigation, bankruptcy, foreclosure, and loan modifications.
• Proficient in mortgage industry programs such as MSP, Attachmate, VIP, and Fields cape.
• Was one of only two in the company to receive a perfect score of 4 (exceeds expectations) two times in a row.

Confidential

Chief Aide

Responsibilities:

• Awarded position after canvassing the Denver area door to door and winning all the districts we worked. On average I visited 120 homes a day, and did a brief survey and educated potential voters on our candidates’ positions on the issues that impacted and interested them.
• Administrative, scheduling, general office and email management to the Senator over the summer.
• Scheduled and managed other interns
• Worked on assigned bills including a bill to appoint a court appointed GAL’s (Guardian Ad Litem) to represent children in custody cases. Their job is to be unbiased toward either parent and to represent the interests of the child.
• Learned legislative processes necessary to take a proposed bill from start to finish.

Confidential

Executive Assistant/Office Manager

Responsibilities:

• Handled Duties which included: Front desk management (e.g., answering phones, keeping attendance records, scheduling appointments, reminder calls, customer service, and taking payments), daily bank deposits, daily opening/closing functions, paying and mailing bills, accounts receivable, accounts payable, prepared and ran payroll, prepared and assisted in presentations and writing/creating procedures/guidelines for the employee handbook as well as daily functions.
• Purchased/ordered materials for teaching staff and was responsible for IT and office equipment management.
• Prepared/planned and assisted in facilitating luncheons, meetings, and events, for the staff and students.
• Responsible for all administration and organization in the office. Was quickly recognized for my efficiency and organizational skills as well as the ability to handle the needs of 4 executives, a 20 + staff of teachers, and our student and families daily.