TECHNICAL SKILLS:

Project Management, Agile, Requirements, Jira, Cloud, 5G, SDLC, PMBOK, Deployment, Implementation, Telecommunications, SON, Self Optimized Networks, SQL, RF, Wireless, CDMA, GSM, UMTS, LTE, Ericsson, Alcatel Lucent, ALU, Nokia, NSN, Huawei, RFP, RFQ, RFI, Femto - cell, Budgeting, Resource Management, Business Analysis, Clarity, Microsoft Project.

EXPERIENCE:

SR. Project Manager

Confidential, Arlington, VA

Responsibilities:

• Projects managed include FCC certification of cloud - based system for RF spectrum management, system development, and trials with OEM partners and customers.
• Top-line responsibilities for the role include executive reporting, Jira and Salesforce administration, business process development, and RFI/RFQ/RFP responses.

AGILE Project Manager

Confidential, Portland, ME

Responsibilities:

• Project managed Salesforce requirements gathering and documentation.
• Contract position for educational non-profit, managed team gathering and documenting requirements for enhancing Confidential platform.

Deployment Project Manager

Confidential, Herndon, VA

Responsibilities:

• Project managed deployment of BSS/OSS reporting system to twenty-five international customer locations.
• Projects managed include both domestic and international customer locations, with a focus on Latin America ( Confidential ) and South Africa ( Confidential ).
• Projects operate in a modified phased methodology, incorporating Agile teams to support rapid turn-around of system bug fixes and feature enhancements.
• Project tracking primarily done via MS Project and TFS, other project artifacts as required by customers.
• Also created process flow documentation, project schedules in support of RFI/RFP/RFQ responses, and acted as ad-hoc support post-deployment for customer issues that may involve multiple internal teams.
• Top-line responsibilities for the role include managing direct reports, contractor management, PM training, project process documentation, budget (P&L) management, and executive reporting.

Deployment Project Manager

Confidential, Herndon, VA

Responsibilities:

• Position manages system deployment team for telecommunications network management application/network reporting (BSS/OSS) application.
• The Deployment Project Manager role is the bridge between the customer and internal product delivery group, coordinating all aspects of system and application deployment.

Manager, Project Management

Confidential, Plano, TX

Responsibilities:

• Managed major database migration from three legacy data warehouse systems to single new database, including securing stakeholder validation for data sets.
• Managed team of technical project managers and cross-functional software development teams supporting multiple lines of business at Confidential .
• Projects included BAU (business as usual), data warehouse migration, and system enhancements through the full SDLC for financial data warehouse groups. Projects operate in both phased (waterfall) and Agile Scrum methodologies, and project teams work in an Oracle and Ab Initio development environment.
• Project tracking used MS Project and Clarity (CA application).
• Responsibilities for the role include vendor management, onboarding, PM training, project set-up, contractor relations, budget management, personnel management, and executive reporting. Project managed programs and projects budgeted from $250k to $15M.

Senior Project Manager/Director of Operations

Confidential, Dallas, TX

Responsibilities:

• Deployed BSS/OSS reporting solution at Cincinnati Bell that required creating over two thousand key performance indicators as part of data migration.
• Position responsible for day-to-day management of the Operations department, including project managers, software delivery engineers, and customer support teams. Department functions included delivery of custom software solutions and application support to telecommunications operators in the Americas.
• Directly managed departmental P&L budget and consistently achieved operational margins of over 70% while meeting customer SLA targets of 95% or better.
• Worked closely with Sales, Finance, and Human Resource departments, and implemented policies across multiple functional groups.
• Position reported to UK-based executive management team.

Project Manager/Delivery Manager

Confidential, Reston, VA

Responsibilities:

• Provided single point of contact for customer, for all system enhancements, configuration requests, and development roadmap items for custom application.
• Responsibilities include project management, software release management, business analysis, data analysis, and application support.
• On-site application support manager for graphical information systems (GIS) and multi-OSS integration applications for wireless telecommunications industry. Managed all aspects of SDLC including documenting system requirements, creating technical requirements for development team, coordinating development, QA, and testing teams as part of overall release cycle management, planning for feature and maintenance releases, and documenting application releases and feature enhancements.
• Created system requirements as part of Agile Scrum development team, as well as using traditional SDM iterative methodologies.
• Worked with Nokia, Nortel, Ericsson, and Alcatel/Lucent hardware specifications, UMTS and GSM technologies, as well as interfaces to customer databases.

Contract implementation Manager

Confidential, Reston, VA

Responsibilities:

• Project managed implementation of Confidential to all direct and indirect Confidential sales channels. Worked on migration team to align Business Operations processes during Confidential merger.
• Project managed large customer (billing 50k/month plus) contract issues throughout the Sales process, both pre- and post-contract signing.
• Worked with multiple internal and external groups to develop solutions for sales personnel, lead project implementation teams of up to fifty people, supporting multiple customer projects simultaneously.

Advisory Engineer

Confidential, Chantilly, VA

Responsibilities:

• Business/systems engineering analysis for telecom provisioning system interfaces and order management group.
• Evaluated change requests for system enhancements, provide recommendations for inclusion in software release schedule, and provide detailed analyses to development team.
• Analysis team lead for inter-departmental projects, subject matter expert for telecom issues that could impact systems support group.