Director Program Management Resume Wauwatosa, WI - Hire IT People

SUMMARY:

Highly accomplished PMP certified senior management professional with IT leadership and management experience, coupled with hands - on development expertise.
Demonstrated success in managing large projects and operation support programs, with globally distributed teams, customer engagement, relationships, outsourcing, offshore center setups, contracts, and SLAs.
Maintain focus on achieving bottom-line, while formulating and implementing departmental strategies.
Experience in Aerospace, Insurance, Banking, and Healthcare.
IT strategic Planning, Project & Program Management, ITIL based operations, Application Integration, PMO, Contract Negotiations, Vendor Management, Insourcing, Outsourcing, Business Continuity Planning, Recruitment

PROFESSIONAL EXPERIENCE:

Confidential, Wauwatosa, WI

Director Program Management

Responsibilities:

Integrated cloud based ORACLE Fusion ERP for Confidential business in 8 months, providing end to end visibility to the business from quote to Revenue recognition.
Established operation support model for all the integration platforms .
Established PMO framework for based on product management organization.
Over $1m in productivity through automation (Operation Support), insourcing and vendor contract negotiations

Confidential, Wauwatosa, WI

Integration Competency Center (ICC) Leader

Responsibilities:

Achieved operational excellence - Integration platform availability greater than 99.9% and mean time to resolve incidents under 2 hours
Increased Operational efficiency and reduced the operations cost by 25% through automation, and process improvements
Developed Integration platform roadmap and ICC strategy to align the business & Operations goals
Established agile solution delivery models to work with major programs
Delivered Integration platform simplification program for ORACLE, Webmethods, Informatica and crossworld, significantly improving the business application vitality.
Established enterprise level Stub Testing framework and supported major ERP upgrade programs - for SAP, ORACLE
Established iPaaS / cloud Integration platform solution framework with DellBoomi.
Negotiated vendor contracts and established new delivery model with significant cost savings.
Successfully delivered $6m worth of project and operations effort annually to the stakeholders.

Confidential, Milwaukee, WI

IT Development Manager

Responsibilities:

Established effective solution delivery model with defect free implementation strategies.
Established concurrent environments for Parallel developments to be used in overlapping releases.
Established SLA based offshore model for application support and projects
Supported major enhancements and upgrades to the online (web based) individual insurance products application for customer, agent and underwriter.
Re-architecture of underwriting system using PEGA as BRE tool. This was a $2.5M project executed over 9 months starting from POC, conceptual design through final implementation.
Managed multiple Product and Compliance releases with major application enhancements - $2.0M annually.

IT Delivery Manager

Confidential, Bloomington, IL

Responsibilities:

Established SLA based Operation support model for claims solution center, resulting a saving of $3m annually.
Established PMO and helped develop project methodology
Established the Rational training facility and offsite development center
Coordinated the business continuity planning and setup for the alternate offshore facility
Expanded the delivery portfolio from $2m to $10m
Managed peak team of 70 onsite and 110 offshore resources working on multiple projects.